They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

The store was well organized and clean. Phillip was so helpful and attentive to our needs and…read morecompleted everything in a timely fashion. Be sure to visit this store for all your Verizon needs!

What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Finally getting fed up with Comcast, I made the switch to Willoweb, a local internet service…read moreprovider. The communication between Ashley and myself was nothing short of professional. She answered all my questions and ensured there would be a smooth transition of ISPs. Leslie installed my router. He was professional and courteous. The install was quick and before I knew it I was experiencing faster internet. For someone who enjoys multitasking (playing video games and watch Netflix) - this was important. I appreciate that they allowed me the option to pay my invoice annually. They also schedule maintenance at off hours as to not disrupt peoples day. I have been with Willoweb since January of 2025 and am wishing I had made the switch earlier.

Willow Webb has been an amazing service for me and my wife at the Sunsweet Apartments. Ashleigh and…read moreher team have been very responsive if there has been any issues and great customer service I recommend if you're in the area and have access to Willoweb that you utilize the service.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

This is for the Xfinity store at Westgate Mall(Saratoga Ave, SJ)…read more Great service. Stepped in, a young gentleman was busy with customers so I waited a few seconds. He welcomed me and entered my name to be the next in line. Sales-tech Michael(curly haired) was professional. Informed him I wanted "Internet" only and no bundled package. He listened and informed me of my options and the best part, he did NOT force any upsell. I would have walked out instantly and went with another ISP. So that was pleasant experience and I thanked Michael for that. Great job Michael and customers will be happy to talk to you. Cheers! Got my Internet activated and am happy!

Today I went to the Xfinity store on Saratoga Avenue to check the status of my current internet…read moreplan and request to cancel it. Unfortunately, I had a very unpleasant experience with a staff member named Edgar. He was extremely unprofessional. While I was asking about the status of my internet plan, it quickly became clear that he did not seem to understand what I was asking. I had to repeat my question two or three times just to get a clear explanation of the current status of my plan. Instead of helping, he rolled his eyes at me in a mocking way, as if suggesting that my question was stupid. I asked him why he was making such a disrespectful expression toward a customer, and he immediately raised his voice and started arguing with me. It is very difficult to understand how an in-store customer service representative could treat a customer this way. Because of this experience, I have decided that I will no longer use any Xfinity services or products. If a company cannot even handle such a simple request and communicate properly with a customer, that is very concerning. After looking through other reviews, I also noticed that many people have mentioned that the staff at this location are often rude and disrespectful.

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.