I rarely write bad reviews for anything, so when I do you know it's deserved. Like many people on here, my household has had a love/hate relationship with this company for many years because they were the only provider in the area. We have never had the internet speeds advertised for our plan. Connectivity has likewise been terrible, with the internet dropping several times a day. Customer service is non existent and you will either spend endless time trying to navigate their automated system or get a rep that will blame your modem even if you just replaced it with a new one of theirs the previous week. We have even had them blame the line into our house but tell us that since the cables are paved over, nothing can be done. This week was pretty much the last straw. Their own reps could not agree on what we needed to do to port a phone number (a pseudo-landline that we kept for an elderly parent) from their voice service to another carrier. This is after we had been advised that as long as we had phone service from them, we NEVER make any changes to our package because it was a legacy package. Eventually we were told that in order to keep that phone number we would have to port it to THEIR cell phone service for two months then transfer. In the end we just ended up just giving up the number and maintaining only the internet service just until the new carrier we contacted has a chance to come install. For the more than $300 a month we were paying, I just think that service should be much better. read more

DO NOT USE XFINITY. If you ever have an issue like I am having right now, there is literally no one to speak to. Their Virtual Assistant, both via phone and text go in circles. For texts I get, we're checking a few things and bubbles blinking that never go away. Via phone it directs me to reset my modem, call if that doesn't fix it, when I call back I get the same message. I am suppose to get 1gig+ down and I am getting less than 75mbs. For the cost this is a JOKE. No one to speak to and I bet if I do speak with someone, they say we have to send a tech out. Well that's another few days I can't work from home. Extremely frustrated and upset user. Can you do Zero Stars? read more

I see many questionable reviews here, I was only picking up home Internet equipment, but I must say it went extremely smooth. Checked in at the front table and was called with a couple minutes and they quickly got me my equipment and passed it on. Very friendly Folks read more

what's the point of having 10 employees if they just tell you to call their customer service number to help you? I wanted to combine an xfinity mobile account with an internet account into one single account, how hard is that to do? Feels like a bunch of NPCs that just follow the script they're fed. As everyone has said, it's monopolistic and just not the same service it once was. read more

A complete waste of time going to this store. Zero customer service. Tried to exchange cable box. They did not have one. Was offered a lesser box as no other store had one. Told me they could ship one but would charge me to do so. Forget that. You've already got enough money out of me. read more

they are completely incompetent and can't perform the simplest tasks. if you talk to 3 different people they're all give you didnt three damn answers. when you call and asked for the dept. you need based on what they tell tou themselves or the automated service, they always send you to the wrong gotdern dept or operator anyway. and after supposedly you've finished your dealings with them via paying a bill, setting up payments for a bill, or adding a new channel, you always find out itbwas a damn waste of time and what you think is now done is not. when you call back, they tell you sorry we don't see that transaction the oerson before must not have known what they were doing. so you do it again, and again the same thing happens and they so of a b dont do it right either but tell you it was done. not to mention their prices are simply ridiculous! when i was growing up paying for f**king cable was so you wouldnt have to look at damn commercials etc. then some asshole thought hey we can make even more by charging to watch and also get money for running commercial too. this is no doubt the same asshole that thought it would be great to charge 0.25 for ranch at fast food places. streaming services are taking over more and more i can't wait until they put cable entiked blood sucking over priced cable companies out of business and they have to lower their prices and beg for customers. read more

Thank you so much Christopher! So helpful and nice. You made finding the right phone easy. Keep up the great work!

I purchased my I phone here. The service and selection here is really good but do not ever have a problem with ur iPhone because they legit will have you on hold for three hours bouncing you around from agent to agent. I bundled my iPhone with Comcast thinking I would have one bill for my cable Internet home security and cell phone but that's not how it works the Comcast cable is still separated from the iPhone bill. I was expecting two pages one bill for all my services so I don't know it in adVance I probably would have stayed with Verizon. read more

Came here on a Saturday morning around 11 AM to drop off outdated equipment and get a new remote. There was no line when I arrived, so my request was processed easily, quickly, and efficiently. Different experience when there's a long queue outside. read more

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Misleading and deceiving promotions. Customer service is useless. Just know this before you sign up.

My war with the Xfinity store continues. I had to return to the Monterey Road location for the THIRD time. I had replaced my cable box the prior visit, and they gave me the wrong remote. So here I was again to exchange my cable box. I had an appointment for 2:30 pm. I checked in with the young dude with a grey hoodie in the front. I told him I had an appointment, to which he mumbled something and told me to have a seat. I waited for over 30 minutes, and I had to ask another employee to look at their list and see if my name was on there; it was not. That means the first employee didn't even check me in when I clearly stated I had an appointment. If I did not ask, I would have been sitting there the entire day. The new employee then tells the grey hoodie guy and sends him to help me immediately; wonderful. He then gives me a new cable box. I open it, and it is the wrong remote again. I told the employee it was the wrong remote and asked if he can get me the correct one. He said, "let me check in the back." As he went to walk away, his scanner fell off the counter, and he turned around and punched the scanner, which then bounced back and hit his computer screen. Not only does Xfinity waste your time and money, but they also destroy their own technology. The employee returns from "the back" and says they are out of the proper remotes for my box and tells me I'm basically out of luck. So let's get this straight. The Monterey Road Xfinity store is out of remotes for the smaller boxes, so they are packaging them with the remote for the bigger boxes, which don't work. Genius idea. I ended the conversation by asking the employee, "What should I do? Should I go to another Xfinity store?" To which he replied, "I dunno, yeah, that should work, I guess." His confidence in Xfinity was abysmal. After that, I was out of there as quickly as possible and headed to the Saratoga location. The Xfinity store in Saratoga was professional, friendly, and I was out of there with my issue fixed in less than a couple of minutes. Shouts out to the Saratoga location. And to the dude in the grey hoodie, if you don't like your job, just quit; there is other stuff out there where you don't have to break things. read more

Xfinity - sad customers. - Mobile Phones Near Me - San Jose, California

If it was possible to leave 0 stars, I would. If dealing with the X-finity phone tree wasn't frustrating enough, try dealing with the in person salespeople at this location. The rep I dealt with today had as much personality as a dead fish. He was abrasive and wouldn't look up my equipment that I was being overcharged on. I had a technician install a new DVR last month but the technician never took the old box off my account, so I've been paying for equipment that I do not have. I never got to asking why my new monthly rate has increased over $40. I guess it's time to switch back to DirecTV. X-finity for as high as your rates are, do better. read more

Yesterday, when I came to enroll a new phone line the worker Giac Ly ( Jack ) he was extremely helpful, guiding me every single step into the process, with respect. But today when I came back, I needed support on activating my new phone in which I purchased in the Xfinity store; the service guy, Thai seemed as if he did not want to help at all. His impression was uninterested, there was an extremely bad impression. I asked him to help me to activate my new phone line and he told me to do it at home by myself, even though I said I'd give all of my information such as my account number, and transfer pin to help me out to transfer, he still declined and told me to do it by myself at home. I'm in disbelief. read more

manager has a disgusting attitude. laughed in my face for asking if there's anything else she can do to help since she didn't me any options or other alleyways to fix my situation. very, very condescending not sure how someone who treats people so dirty gets promoted to manager. even watched her treat the guy behind me very ugly. disappointed and second hand embarrassment. lost a loyal customer read more

I'm speaking on Xfinity when you talk to them over the phone when you go in store they are great but then again they still can't help you with certain things. but when you call them, they are ridiculous, disrespectful clueless, and I've been with them for seven years almost and I that they will rob, cheat, raise your prices without even telling you and you have to call to find out. They have messages that are recorded stating the fact that they were in the wrong for raising my phone bill while I was out of the country because of a representative telling me how to do it the wrong way instead of them fixing it they gave me the runaround and also lied and didn't document everything. They will be getting legal action.! their Internet is pretty good still a little too high, but I had really no problems with that side. But I still returned everything because I don't have anything to do with them. read more

Canceled our service months ago And was still getting automatic payments Called to have them reimbursed, but they didn't want to reimburse the full amount Because they said their system had a different date of cancellation into the next month then when I called to have it canceled!!! They refused to give me my full refund for the month that I did not use their service!! Never use Xfinity They suck and their service sucks too read more

I have had constant problems reaching the details of my account. I want to ascertain if I have any double subscription payments. To reach the "Details" I had to relog in 3 times, then Xfinity's web site merely relisted the over $350 home billing as two or three items, detailing only taxes, local station fees etc. It did not list the services charged for the other 80% of the bill. Those are the ones that can be changed and, of course, go to Xfinity. Going to chat after two questions led to a note that my WiFi system, an Xfinity system, had failed and to log back. It would not. Xfinity has the worst customer internet pages and general service that I have ever encountered-including their mobile telephone service. If you have any alternative, my advice is to take it. read more

DO NOT USE XFINITY AS A SERVICE PROVIDER! They have zero integrity and WILL shut down your internet for extended periods of time for no cause. not only will this happen WEEKLY but they will give you false times telling you when it will be fixed. If you value your time please stay FAR away from this company! read more

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For over a year our service randomly drops out. So when we call we get routed to some off-shore phone bank. Afterwards we find that one of subscribed services is now gone or the bandwidth of our Internet feed was downgraded. So we went into the store, to hopefully speak to someone in the continental US. When we asked them to restore our 24/7 security cam recordings they said our monthly bill would increase. All around, Xfinity is horrible. Time to look at ATT fiber and dump all TV programming and switch to the Ring security monitoring! read more

In-Store: excellent service every time. Highly recommend the Monterey store in San Jose. 5 Text w C/S: 49 minutes texting back and forth w not 1, but two agents and still unresolved. 0 read more

I had to return a Modem that I did not order. I got so lucky when LUZ was my service rep. I explained that I was online last weekend trying to get my bill lowered. She went right in to my acct and saw that nothing I did was correct after 3hrs online w/xfinity. She had no hesitation in correcting my bill, explaining everything to me. She refunded me for the Modem and shipping cost and got my bill right to the amount I had wanted. She was very pleasant with me and empathetic with what I had gone through w/their online service which SUCKS!!! Unfortunately the next day my TV was not working and I had to call tech to get it working again, (what a hassle) to say the least. I will always go to the store instead and hopefully I will ask for LUZ to help me. Thank you LUZ for all your help!!! read more

As a video gamer their internet is terrible, constantly losing connection anywhere from 5 minutes to 3 hours at a time. In silicon valley of all places. read more

Almost impossible to speak to a real person. The Ai is infuriating and will eventually hang up on you. I use the internet for busy/work not entertainment. So when there is an issue and the bot simply won't let you speak to a person. It just hangs up if you don't choose it suggestion. This is the worst piss poor customer service in America to this day! read more

Paying crazy $$ for up to 2TB speeds and getting 70-250 mbps!! What a scam. Hoping to find a better high speed option but the market is monopolistic so no good alternatives read more

How ironic. An internet provider that provide free WiFi for customers at their store, but is nonexistent. I could not understand why I couldn't use their WiFi at all. Even connecting to my LTE did nothing for me while I was inside the store, so I had to step outside to confirm my appointment. The gentleman at the front desk was also rude and dismissive. I came with my sister to transfer ownership of our internet account to me and the guy automatically assumes we were swapping names for promo deals on our internet. What the heck? Even I know that's not how it works... But thanks for assuming that's why we're transferring ownership! Anyways, without making an appointment today, I don't know how long I would've had to wait for a simple ownership swap. I see a bunch of people sitting around waiting and associates standing around doing nothing. The associate who assisted my sister and I in transferring names was super efficient. Within a matter of 6 minutes from checking in, we got our names transferred and business done before my 6:15pm appointment. If it weren't for her help and the appointment, I would've given this place 1 star. TLDR; make an appointment and try a different internet provider if you can. read more

Awful. When you actually reach someone on the phone or interact with their technicians in the field, I've been impressed, but as a company and when dealing with their worse-than-useless Chat Bot...it's enough to make someone suicidal. read more

If people leaving horrible reviews, you are rating bad reviews due to your call experience over the phone. None of these reviews are entailed for a in person face to face discussion or interaction. Get your facts straight before making this store look bad. Overall the store in person gives excellent service and acknowledges you the moment you walk into the store. Leaving you negative comments for call center experience you must direct that to corporate. read more

Xfinity's website, customer service, pricing. Stop saying that they will perform your request when calling their phone number and then nothing is done.. I would rate their service as abysmal and not worth even a single star. read more

Comcast is the ABSOLUTELY worst company on the face of the planet. I have been a customer for 15+ years and the customer service I received today was completely and utterly abysmal. I urge any and all Comcast customers to completely cut all ties with this dishonest company, they don't deserve your time or your money or your business. This was an absolutely horrid experience and I can't believe that, in the age of cord cutting, they'd be so deaf to their customer's needs. read more

I have had Xfinity for quite a few years. The set up process was pretty good, and their customer chat service is also relatively good. However, overtime I have had to go in for some issues for some reason that I couldn't have had repaired over the phone or online. Upon entering, I was greeted by a lady that kind of made me feel like a number. She wasn't super genuine or the most friendly person. She took down my information and we had to wait for about 45 minutes to see a representative. Once we met up with a representative, he tried really really hard to upset me on a lot of things I really didn't want. My initial issue was that someone somehow made it to where I discontinued my service with Xfinity and I came in to confirm that I lived in that address and to renew my services. The gentleman tried pushing other features I really didn't want, and eventually came about trying to get me to get a phone service plan. Overall; I understand the upsetting, I get it, but take a hint when I deny you on everything that I don't want anything else. read more

People who work here obviously don't want to work here they're attitude is terrible, it's one of those entry level low paying jobs and the only person making decent money is the manager read more

My father and I went to Xfinity at Westgate to lower our bill. We were introduced to Tahsin Khan who helped resolve all our issues and even called the customer loyalty department for us to lower our bill further. I highly recommend his services and expertise when you're at this branch. read more

It's been almost 4 weeks now and our Wi-Fi keeps going in and out. It's very annoying and frustrating. We've called Xfinity multiple times, had three technicians come out, and it's still not working.!!! Ready to switch to something else! read more

I have been a customer of Xfinity for about 10 yrs, then they raised up the bill on Mobile and internet so I switched to AT&T . I quit in dec2023 but they kept billing me for Dec, Jan, Feb and I kept telling them I stopped service already..... Now they sent me to collection and they can't even explain the bill to me. and they told me they let customer use service first, then bill later..But I look up their policy on billing that the 1st bill be what ever customer owes them from 1st day they turn on service, plus connecting fee and the prorated amount to the billing day, and the next month service...So you can see the 1st month bill is high. They bill a month ahead not a month behind like they told me here. But now, they tell me if they bill me in Dec that is the amount for previous month....So I don't know what to beleive..I am glad I switched to AT@ T since the service is good plus lower fee...After I quit, Xfinity called me to come back with lower price but I am tired of the way they treat their customers...How a big company runs a business like this I don't understand. read more

Went to return my modem and flex box I didn't use and lost. They refunded it to me quick and easy return no questions asked.

Our internet data consumption (according to xfinity) jumped 5-10x in November, and we were not doing anything different. Our routers are reporting usage much less than what xfinity is claiming. Multiple calls have not resolved the issue, definitely leaving - not prepared to spend 100 dollars a month for allegedly excessive data usage. read more

Came to pick up a cable box and though the store is new and clean, the customer service agent (wish I caught his name) was incredibly rude from the start. Hope to never come here again if possible. read more

I handed over my cable box equipment (3) in Oct 2023 to this store, now in Mar 2024 I am being charged for 'failure to return' in the amount of $356. This has me livid. The processes obviously aren't being followed here. Im on with a live agent who is oblivious, Ive asked for the direct store number - they wont give to me. So what now I have to go down to the store, wasting more time and still without my $356. This is absolutely absurd. Makes me want to end all ties with this place. read more

I've been an xfinity customer for years. We have been seeing an uptick on hours long internet outages for at least twice a month without prior warning. I lose at least an hour in figuring out alternatives when there are outages. If you use internet for anything other than watching cat videos use another service provider. read more

Service is the worst ever! Been trying for a week and problem still not resolved! Very hard to get support and service!