Comcast is really, truly testing my patience. It all started at their Williamstown, NJ, store a…read morelittle over a week ago. I was visiting my mother in my home state, so we stopped by to transfer ownership of her account from me into her name. The rep was pleasant and took care of it right away, while also securing her a lower rate. Since I was there already, I asked if there were any discounts for my own account. Yes - he locked me into a lower rate as well. I was careful to say that I wanted to retain my existing services. Instead, he canceled my flex tv box and I didn't notice the line item difference as I wasn't necessarily looking for it given our conversation. I wasn't aware until I drove home to Virginia and couldn't connect to my TV. I contacted a chat agent first and got absolutely nowhere. I explained the whole situation and they replied by asking me to explain the situation. Oof. So I requested a call instead. The phone rep was lovely and spent 15 minutes working to restore my access. However, since the Jersey rep had turned off my flex box and it was an older model, she told me I'd need to visit a Comcast store to attain a newer box. That brought me to the Xfinity store in Short Pump last night. After a decent wait, the overworked, clearly exhausted rep helped me swap out my box. Just now, I tried to install it and guess what? Xfinity provided me with the dustiest, hairiest (yes, human hair) old Xumo box. That didn't include an HDMI cable as the box claimed it would. Sorry, but where's the quality control? Luckily I know someone who has an extra HDMI cable and can give it to me tomorrow, so Xfinity won't feel my immediate rage but seriously? So many screw ups, nothing easy for the customer. If I had to drive another 40 minutes (there and back) to get a freaking cable, I would've lost my mind. None of this should have happened. And their prices shouldn't be so dang high that we have to negotiate a lower rate every couple of years either. Not to mention, remember when companies would offer credits for issues like these? Ha. The good ole days. Of course I may need to get a new box regardless if they gave me a refurbished junker. If so, I'll be sure to update yall. TBD.

It has been since November 10th over 30 days and ticket number ECM0017694048 is not complete. I…read morehave exposed wires from the box that is attached to the outside of my house. This is a fire hazard. I have called every week over 10 times and get scripted information from the customer service representatives with no results. After the last call I was credited 1penny, yes 1 cent, .1 to my account. For what? I even went to the physical store and was told we only do sales, we can't help. Now when I check the ticket number on their website it states not available. When you need repair from Xfinity, they are the worse and just leave the customer hanging.

We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

I've had a few things done around the house by Adam at The Handy Caveman. He has power washed my…read morehouse- it's actually a beautiful white color again now! - he installed a ring camera on the front door and, most incredible of all, he made me a fabulous barn door for my office. I would highly recommend The Handy Caveman for your household needs- also his prices are very reasonable and he got back to me for all of my requests very quickly.

From the owner: At the Handy Caveman LLC We have over 25 years of experience. From home repairs and maintenance,…read morecustom woodworking, doorbell cameras, dryer vent cleanings, pressure washing services, caulking, replacing light fixtures and other minor electrical, drywall repairs, hanging of doors, trim, wall mount TVs, blinds, and so much more. (804) 715-1437

They charged me for an additional 2+ weeks after I cancelled, despite me specifically saying I…read morewanted it cancelled that day because "it's their policy" to run through entire billing cycles (something no other tv, internet, phone service, etc. does, just these thieves). I had NO contract. It took 3 calls (during which the "documented" and did nothing) to even get my billing dates (I had e-pay so never saw my bills). I sent a prorated check which they cashed on the same day as my FOURTh call at which point someone finally opened a case, promising a call in 7-10 days. Nope. Instead they sent the full amount to collections. FIFTH call and they are sending my case to the back office, whatever that means. Almost 20 years as a customer with no complaints despite always losing service when it rains and the blood suckers want their extra 2 weeks of my money for a service I cancelled.

I'm only give one star because no stars isn't available. The worst TV provider ever. And since…read morecompanies like Comcast has already set the bar so low, DirectTV's position is quite a feat. Their customer service is a joke. I spent 50 minutes online and on the phone trying to simply cancel my service. I kept being told I had to speak with a supervisor, although I would thinking cancelling service should be something any agent should be capable of handling. The first supervisor I spoke with hung up or disconnected the phone call immediately after I stated what I wanted to do. The final supervisor that I managed to speak with was an online chat. He was incredibly rude and smug. Do yourself a big favor and NEVER deal with this company!

I called comcast in order to switch a Modem/Rounter. After going through the touchtones and…read moreconfirming my Identity, I explained that I simply want to activate a new Cable modem/Router... The rep started to review my plan and I said, my plan was fine I just want to switch equipment,,,, he then asked when i would like an appointment with a technician. In a nutshell, it took four calls before i got a rep that took care of me without trying to upsell.

Worst internet service.....Goes down every other day....and now in the past week, has gone down 2…read morewhole days during business hours. Called and they offered $30.00 credit when I pay $500.00 per month. My company lost more than $500.00 for not having service during business hours....NO internet....NO tv and NO phones.....How do you run a business with this type of service.....Answer....YOU GET VERIZON

After 5 days without internet, without being able to do my work from home, I urge everyone in…read moreRichmond to seek services elsewhere. Do not choose Xfinity. They are a crooked company who will lie to your face, never offering a reason for why this happening. From Thu July 17 to Tuesday July 23 I have been without service. It came back yesterday for one day. And it is out again right now. Day 6 without internet. Xfinity you are deplorable business..I will be telling all my new tenants NOT TO SEEK YOUR SERVICE. IT IS ABYSMAL! SHAME SHAME SHAME ON YOU XFINITY. You are NOT EVEN AN ACCREDITED BUSINESS.

Genuinely, late stage capitalism has taken this country into the depths of corporate greed and we…read moreare actually a nation in decline. This place doesn't even have a phone number to talk too. All you can do is talk to AI who tells you to unplug and plug your modem in. I literally don't have internet, and there's zero things I can do unless I book an appointment to talk on the phone with someone. Mind you the store is open, they literally just don't have a phone number to trouble shoot. So yeah, unless you like living with no internet and only want to speak to useless AI, maybe find another internet provider. Ridiculous, zero clue what the "workers" actually do besides floor sales, because I'm sure they get plenty of foot traffic. Pathetic

No other media device has been able to compete with is so far. Netflix and hulu have become…read moreobsolete, and so has my cable company. All I need is high speed internet and I have access to all the movies I want watch, tv shows, music, etc.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Jesse helped me out. Wonderful service - good price, and overall great customer service!read more