Complete @holes. I am so sick of having to call Comcast to tell them that once again my internet connection is broken. It took three months & several phone calls to finally get a technician to my house. Of course as I had been saying the internet connection was indeed crap & the technician knew right away that it was. Had the technician just been sent in the first place weeks of agonizing over internet connection failure during my online classes would have been relieved much sooner. Along the way over the weeks of communicating with Comcast nitwits against my wishes I had my internet package upgraded & was charged for cable. I don't even have a TV. WTF?!? Comcast I told your nitwit customer reps that I didn't have a TV. Why the h@ll did they sign me up for cable? I told them, "NO I DON"T WANT YOUR SH@T OVERPRICED CABLE SERVICE because unlike most Americans I DON"T WASTE MY LIFE SITTING ON A COUCH IN FRONT A GLOWING PANEL DISPLAYING THE LATEST DANCING POODLE VIRAL VIDEO & GETTING FAT CRAMMING MY MOUTH FULL OF CHEETOS." Is that so hard to understand? FU and your UBER MEGA ENTERTAINMENT PACKAGE COMCAST!!! Just keep my internet connection working reliably & STFU about selling me sh@t I don't need or want. In the end Comcast finally reluctantly agreed they F'ed up & refunded my bill for service charges WHICH I DID NOT REQUEST NOR CONSENT TO. This brings me to another problem I have with Comcast. It doesn't matter what reason you call Comcast for, customer service nitwits constantly badger to buy more moRE MORE! Seriously, F'off. I don't call a tech support line to listen to commercials recoded or from live people. I call to talk to technicians that can offer tech support. Listening to recorded commercials over & over about sh@t services I don't want while waiting on hold for some nitwit in a foreign country who isn't capable of anything other then screwing up my billing & not helping me in anyway shape or form is a real drag. With all due disrespect Comcast, screw your commercials, advertising & up selling. It wastes my time & pisses me off. This is the last time I will ever have Comcast for internet services. When I move in a few months I will be signing up with a locally owned & operated DSL service. I have wasted enough of my life paying money into the pockets of upper management & stock holders of a corporation that does not give two sh@ts about me unless I am handing my credit card over to accept an up sale. I am sick of calling local numbers only to get transferred to different state or country & being forced to deal with nitwits that are not capable of listening to anything I say besides, "Yes. Go ahead & rip me off for more money." I am tired of not having local support that makes sure their service works and being forced to repeatedly call only to get blown off to the point that I have threaten to cancel my service if problems aren't remedied. To the person who said they were scared to leave a positive review after so many negative ones have been placed, "YOU SHOULD BE!" You need to stop bending over for corporations like Comcast. Millions of Americans are doing the same & its screwing it up for those of us that are sick of getting ripped off & jerked around by MONEY GRUBBING SH@T CORPORATIONS like Comcast. You do realize that as fast as the internet seems to you that you never actually get the speed you pay for right? or were you too busy to notice because you were laughing at the latest dancing poodle video that someone sent you a link to? There is a reason why Comcast sells there speed "up to" a certain bandwidth. That reason is because COMCAST DOES NOT EVER GIVE ANY CUSTOMER THE FULL BANDWIDTH THE CUSTOMER SIGNED UP TO PAY FOR. This is a fact. If you don't believe me then find a internet speed test web site & open your eyes wide. If you are lucky you will see 1/2 to 2/3 of the speed you pay for. If you are like the rest of us you will realize you are getting RIPPED THE F%&K OFF BY COMCAST. If you are really unlucky like I have been the internet speed test site WON'T EVEN LOAD so evidence of Comcasts ineptitude can't be captured by a screen shot. Seriously F' Comcast! read more

I used Comcast for internet, TV, and phone. That means I get the whole bundle package, well it almost seems every week I have to call these fucktards to "send a reset signal to my modem", what the fuck does that mean???!!! So they come and install all this bullshit in your house and say here ya go! Me: How do I pay? Them: It's k we already billed your account Me: thanks... -_- They set me up with this wannabe Xbox 1 modem and I cannot believe that not one person at Comcast said "Hey guys! Maybe we should test this model before we deploy it!". Well I can for sure see the day they made that decision not one single fuck was given. Literally if I try to change the password on the thing it fucking crashes?! It doesn't just crash when I change the password, I cannot change anything on it of course... So after 3 hours 15 mins of talking to english speaking monkeys on the phone I just plugged in one of my old routers to the ethernet ports on the back, works fine of course... But I could tell customer support really liked me because I was calling back within a week because phone calls were dropping, cable TV would shut off time to time, and internet seems to be nonexistent. After 4 1/2 HOURS on the phone they say lets just send our support guys out there. I then scheduled an appointment for 3 days from then and called it good. 3 days later Today is the day of the appointment, I am excited to get my internet fixed so I can stop worrying about it. I decide to go out to Walgreens to get a box of cokes and come back right on time for the appointment. I see I got a voicemail, of course it says something along the lines of "We called your house and see that you are not home, we are canceling the appointment" (Just want to note I also gave them my cell as an alternate number, like these people must operate on less than 1 brain cell. I would assume if I called them out to fix a broken phone they would never come) ARE YOU FUCKING KIDDING ME! So there I go back to customer support, apparently they are not far away and can be at my house within the hour, awesome! NOPE! They never come... I call back make my way past their braindead wannabe siri, wait 30 minutes to talk with a rep, and finally schedule an appointment 5 days later they come. This tech guy is by far the most down to earth employee that Comcast has. He comes in and does his best to fix the current modem, nope. Goes into the pedo van and grabs another, nope, another, nope. He goes through 4 modems, FOUR!!! I later ask him about the modems reliability and he says "These things suck, they break all the time. I would recommend just keeping your router plugged into the ethernet port and from then forward to not touch it, sorry about the long wait all I can do is try and try again until it works". This guy did nothing wrong, I actually liked that he admitted the modem sucked ass, didn't even bill me for it. But wait, there's more! Internet, TV, and phone went out again after a bit of rain! All of them have been down for 6 hours! After I write this I am off to talk to braindead siri get transferred to tech support wait 10 hours then get told to reboot my modem... read more

WORST TELEPHONE AND INTERNET SERVICE PROVIDER EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!! In the summer of 2011 I subscribed to Comcast's Triple-Play service package (phone, Internet, and cable television.) After a couple of months I realized that their cable television programming was not worth the money and dropped the cable TV from my account (I kept my Internet and phone line, however). It was not until several months later that I realized that I was still being charged by Comcast for the cable box and related equipment that I had returned to them on the day I discontinued my Xfinity TV service. They acknowledged their error and told me that they would credit my account in the amount that they over-billed me for. Two billing cycles later I noticed that I was never issued a credit and was also still being charged for the cable equipment that I returned to them many months earlier. After a follow-up telephone call Comcast again acknowledged their error and said that they would remove the recurring charges and would credit my account on my next bill. On my subsequent invoice I was given a credit but only for a very small portion of what I was overcharged for. I contacted Comcast again and they for a third time acknowledged their error and said that I was going to receive the remaining credit due to me during the following month. On my very next invoice I was given some credit but again it was only for a VERY SMALL portion of what Comcast had owed to me. I then contacted them a forth time and they apologized and, yet again, promised to fix the charges. For a third straight time I was not given full credit on my next statement. Fed up I contacted Comcast by telephone and request a termination of phone and Internet service. About 45 days later I received a delinquent-payment letter from Comcast stating that I had an unpaid balance for nearly 400 dollars!!!! I immediately called them and discovered that they never cancelled my account after I requested them to do so, and added a bunch of late charges! I then contacted the Better Business Bureau and filed a claim against Comcast for not refunding me after overcharging me and for also not cancelling my service on the day that I requested. Comcast retaliated against me by sending my bogus account balance charges to a credit bureau and a collections agency. On top of the many headaches and overcharging Comcast ruined my near-perfect credit history that took me 20 years to build. For these many reasons I would NEVER recommend Comcast to anyone. read more

Where to begin. I own a small business in Denver and last summer, at least twice a week, a rep from Comcast or a re-seller came into the shop, disrupted business and generally harassed their way into me signing up for Comcast Business Services. On the day of installation, I was informed by the installer that I could have a temporary phone number for 24-48 hours. Are you kidding me? How are our customers supposed to get a hold of us? I asked what happened when someone called the "old" number and they said they would get some sort of recording. Oh great. They didn't even know what was going to happen. I stopped the installation and the guy said he would come back in three days and I could keep my original number. Three days later the guy comes back, does the install and everything seems to be working. Boy, was I wrong. Customers kept coming in the store and asking why we weren't answering our phone or returning voice mail. I check the voice mail and there is none. Call Comcast. They have a load of voice mail but I can't access it. THIS GOES ON FOR THREE WEEKS and the supervisor of business service in Denver can't provide any answers and stops returning emails or phone calls (perhaps she left messages on the voice mail I cannot access). Either way, she washed her hands of the problem. I beg CenturyLink to take me back immediately which they did. Throughout the three weeks, I never received a call from Comcast trying to resolve the "ticket". In the meantime, my business losses thousands of dollars. About once a week for the next six months, some idiot from Complete Recovery or whatever calls asking why I haven't sent back the equipment in the boxes they keep sending me. What boxes? They continually state they will send return boxes but they never show up. F+&* Comcast. I threw their equipment away. Good luck piercing the corporate veil. read more

These guys are the absolute worst, and anyone who gives them a good review is undoubtedly one of the following: first term customer receiving the affordable price of tv and internet we all deserve (but just wait till they jack your prices up for the same exact offerings you had after the first year, and every year after that), someone who works for Comcast, or someone who is living/very close with someone who works at Comcast. I've been with Xfinity for four years, the first year was great and affordable. EVERY year after that they've increased my monthly payments for the same exact, or even less, tv and internet options. Also they suck at actually telling you what you will pay per month, they use tactics saying you will pay $90 a month, then tack on "digital preferred" fee ($18.50/mo), HD technology fee ($10/mo and give me a break it's just a fu**ing cord that should at most be a $10 flat fee, not monthly), DVR service fee ($9.95/mo and I don't see any options for me to take this away), Internet/Voice equipment fee ($13.00/mo), Broadcast tv fee ($8.70/mo and why the fu** wouldn't this be apart of my $90/mo "special offer" for TELEVISION and internet??) and of course the regional sports fee ($8.00/mo and ditto??). I think I might be forgetting a few other bullsh** monthly fees but all and all my super awesome $90 a month for tv and internet is actually $165 a month. This conglomerate is gauging millions of people and then they have the audacity to show commercials about how they care about their customers, even though EVERYONE AND THEIR MOTHER sees eye to eye with me on this issue. Unless, of course, you are one of the three exceptions I mentioned above. read more

I've decided that every time my internet is browned out, I'm going to give this review for their bad service... How do I know it's bad service? It usually happens in the evenings and fixes itself late at night/ early AM, and it happens more frequently on weekends. My internet went out 6 times yesterday (07-04-2022): 08:14 - 08:20 08:33 - 08:44 09:49 - 10:02 13:02 - 13:35 13:44 - 14:11 14:16 - 14:24 This has happened hundreds of times over the past 3 years, and at first I'd go through the motions of calling (I can't use Internet) their help number. The routine goes: After playing automated option bingo for an hour, I'd finally press the right numbers to speak to a "technician" who'd read off a standardized list of ways this could be my fault. He'd assure me there's no such thing as internet brownouts (even though everyone I've ever talked to about it has experienced them), he'd tell me that according to his system I have internet and it's working fine. He'll ask me if I've checked my connection (which I've done several times before I called), checked my modem (which is brand new and working fine), and suggest I get a new one (which I've done even though the previous one is also working fine). If all else fails he'll tell me that Xfinity can send out someone to check my wires for me, at my expense of course. It'll cost me about a hundred dollars. Since this is a brownout, it'll be back on by the time the technician arrives 2 days later, but I'll still have to pay for it. I pay Xfinity $79 a month for internet, and 50% of the time it's down. This service it terrible, and if there were any actual competitors I would switch to them. read more

I been with Comcast for 15 years or more I had problems with them now and then but any company you will have that, there is not such a perfect company out there & if you never look at you bill's then it's your fault not there I look at all my bills every Month and now and then I'll find something wrong all you need to call them and they fix it.They have the best Internet services and there prices are about the same as all the other providers ,you pay for you get ,you pay for cheap you get cheap ,I left Comcast two times to save money and every time I did I regretted it I should have learn the first time I left but that's life ,before I pay any bill I'll look at it and make sure it's right then I'll pay it, if it's not right don't cry about it just call any company and they will fix it and if they do not take them to court it's a pain in the ass or just take a lost and find the right company for you I did and I am happy with them.I dream of a company that will not charge you for there equipment but the rich just want to get richer so there is noting we can do just pay are bill's and have what we have that's all we can do! I am not trying to sound mean but it is what it is you only take care of you so take good care of you....Love Sonny.... P/S I hope YELP don't think I am a friend or family because I had some good reviews and they say they weed out them, like I am a dishonest person and have friends and family do that for me that's not me see there is not a perfect company out there trust NO ONE! read more

I have been a loyal Comcast customer for decades. It is the only internet and TV service I've had, and up until recently I have always praised this company; but not any longer. When I sold my apartment house, we transferred the Comcast account to the new owner so as not to interrupt TV and WiFi service to tenants. Then I wanted to set up Comcast at my new address and continue to receive service- including important email to my comcast.net address. October 3rd the account was transferred to the new owner and my comcast.net account was no longer viable - anywhere. My account disappeared and emails ceased. A Comcast customer service rep tried to reestablish my account but spelled my name incorrectly and my new account with my misspelled name became my new and permanent user name and email address which meant I received no emails. Over the past 86 days, I have spent hundreds of hours on the phone, opening multiple tickets and being catapulted to numerous escalations with no success. I even tried appealing to folks behind the counter at the local Comcast store but this issue was beyond their zone of influence. Since October 3rd I have been consumed by this mess. This morning's phone call to Comcast started at 11 am. It is now 7:11 pm on December 27th. The problem has finally been rectified but not without serious trauma to my sanity. The Tier two rep offered $2 compensation for my trouble. read more

I wish i could give this provider 0 stars. I have never had such terrible customer service.It started the day i got a broken modem and had to go back for one that worked (15 mile drive 4 times) I have only had the service 23 days and so far: they have turned off my service 3 times( for unpaid bills IVE ONLY HAD IT A MONTH. Ive called and talked to customer service 8 different days and each time i call i have to explain myself 15 times to different reps that dont know why im calling. I was charged 115$ which my bill is on 39.99 and ive only had it for 20 days so why charge me for a monthly service before its even been a month! was told they would cancel the charge. THE NEXT DAY THEY CHARGED ME. called back to get a refund and they told me i would have to receive a credit!!! Why would i want a fucking credit? i want a refund for the service i didnt use! they told me to file a dispute with my bank so now i have to cancel my debit card, update all of my auto bill pay information and wait 7 days for a new card. Not to mention their mobile wifi consumes my phone every time i leave the house and tries to overrule any other means of internet connection. COMCAST/ XFINITY is the WORST company for every reason i can think of. Not happy at all DO NOT SIGN UP. you WILL be disapointed! read more

I have been an Xfinity internet customer for several months now, and I have to say that I am extremely disappointed with the quality of service. The internet speed is advertised to be fast and reliable, but in reality, it is anything but. I constantly experience slow speeds, dropped connections, and even outages that can last for hours. The customer service is also a nightmare. Whenever I call to report an issue, I am put on hold for an absurd amount of time, and when I finally do speak to someone, they are often unhelpful and dismissive. I have had to call multiple times for the same issue, and it's frustrating that it takes so much effort just to get a basic problem resolved. To make matters worse, the pricing is completely unreasonable. Despite the poor service quality, Xfinity charges exorbitant prices that continue to increase over time. It feels like I am paying more and more each month for a service that is getting worse and worse. Overall, I would not recommend Xfinity internet services to anyone. The poor quality of service, terrible customer service, and unreasonable pricing make it a complete waste of time and money. Save yourself the trouble and look elsewhere for internet services. read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

I am curious to find out if I am the only resident who has entirely had it with Xfinity and their Customer Service insensitivity. I have been trying to get answers about my Xfinity Mobile information for months now and can't get anywhere. They have useless apps and "chatbots" that have no answers to any legitimate questions, and you end up running around in circles wondering why you even decided to contract with them. The only time you get an actual representative is if you threaten to cancel your account, and even then you cant get a straight answer. I would give them the benefit of a doubt if their incompentence was fleeting but it is a serious constant that only disappoints the people who pay their bills. Someone needs to fix their website and rebuild their apps, or at least monitor their assets to make sure everything is working correctly so their customers don't get so frustrated that they have no other recourse but to vent through a public forum. Thanks!! read more

My experience with xfinity very negative, I switched from DISH to xfinity because they offered me a good package, internet, tv, including hbo, one set on basement tv other tv had dvr unit- $89.95 plus taxes, was paying $103, with taxes. No problem,happy camper after several months bill started to creep up. I did not change service at all, but it kept rising anyway! Finally got bill for 154 including taxes, screw it. I cslled and quit! Bought an hdtv antenna for $5, signed up for internet from Century link for $35 /month plus taxes and Netflix for $8 a month. So my internet/tv cost dropped from 154 to 43. I also get amazon, crackle YouTube and several other free services. Some channels I liked I can view for free on computer. Only thing I miss is ESPN. Oh well I watch too much tv anyway. Yesterday Xfinity sent me a bill for $300 for cancelling them, they will get paid when pigs fly! read more

I am not even able to to give Xfinity one star. Their customer service in my opinion is horrendous! I have attempted to speak to live Customer Service Agents, that are obviously not in the USA, but lie about it when asked! I am currently speaking via messaging with someone in India. Ugh!!! Why is it so difficult to speak to someone locally? They have been unable to get my billing correct, charging me late fees and after three months still not pulling money from my account and showing me being past due! All because of Xfinity's ineptness. Not one person has reached out in an attempt to help or smooth over ruffled feathers! It is very obvious that Xfinity cares nothing about their customers or the service they provide! I will be shopping for better providers! read more

Me and my wife moved our service from Boulder to Erie, this is a very simple thing not with Xfinity. They messed up the billing started a new agreement and raised our bill, when we called them about the mistake they assured us that they would back track all the billing and apply a credit to our account. This never happened so we called again same response same problem the next month, after 12 phone calls the extra charges were removed until the next billing cycle included a letter from a collection agency for $30. Called the collection company and submitted a certified letter to dispute the charges called Xfinity again with the same response however the collection company still does not show a payment. WHAT A JOKE OF A COMPANY. read more

A warning to prospective cable and Internet customers: XFINITY Comcast is the worst company you will EVER do business with. I've never struggled so mightily to work through issues than I have with this poor excuse for a "service provider." I've dealt with months of double billing and when a rep says the problem is "fixed," not a week goes by that I receive a call from another Comcast rep looking to collect money that is not theirs. This organization is fundamentally flawed. The funny thing is, I truly LOVE their products. I'm befuddled how a company that has such great product can hate my love so profoundly. We're done Comcast, and I'm never coming back. read more

Xfinity has a nice monolopy on intert service here in Denver. Don' t be suprised when your conection drops 2-3 times a day for 10 minutes to 7 hours. Don't call cunstomer service or a technician they just read from a script and are 100% unable to help, unwilling to help, unaccountable, have no idea how to help and simply do not care. As I am typing this my conection has dropped again for the third time in 1 hour. I will need to wait 10 minutes to several hours to post. Find another internet company if you can cause Xfinity will not get better, will not fix it's internal issues and does not care about customer service or thier customers. read more

Yes everybody hates comcast/infinity, myself included. Internet speed is way below advertised rate and frequently drops out all together, customer service is a useless waste of time...so what's the alternative? Would love to hear about experience with other providers in the area (centurylink,etc.) vs comcast. Has anyone had luck with ISPs? HELP!! UPDATE; Instead of us all complaining on yelp let's bombard FCC with our dissatisfaction,takes 2 minutes to fill out; https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 Will it make a difference to this mega monopoly? doubtful, but at least there's a record. read more

The salesperson give us a good deal for creat their account, after we change to their service and installed everthing, the bill coming, I cannot believe the add hundred more in to my bill. Then I try to ask the salesperson what is happend, he never answer my phone. !!! This company cheating on you to let you change their service and I talk with the customer service, the only deal they can give me is only $30. This price is same as the previous company. If I know this company like that, why I choose this company's service?!!! And my business internet still has problem. :( NEVER TRUST THIS COMPANY!!!!!!! read more