Changed my basic internet service to a bundle with cable (I have DirecTV, so never requested or desired cable to be added), attempted to correct by phone and in person, but continued to be billed for the bundle. Ultimately had my service terminated as I was unwilling to pay for non-requested services. Avoid at all costs! read more

Just like several other reviews here, one star is too many for Comcast. Interestingly, a few reviewers named the reason for the atrocious customer service in their reviews without intending to: no competition. If there was another cable company to go to, they'd HAVE to improve their customer service. Can I just say this to the world? Online Chat for customer service is just a way to keep the customer on hold without having it look like they're on hold. They make you give your account number, address and a brief description of the problem before you're even allowed to start a Chat Session, then the Analyst comes on and says, "Hi, I am happy to help you. What seems to be the problem?" I wrote exactly what the customer service rep had told me the problem was the night before when I'd been on hold 27 mins and then hung up on when he said he'd transfer me to sales. But the analyst didn't seem to read that. She kept me sitting there a few minutes, then the words "Analyst is Typing" show up, which gets my hopes up. Then...nothing. No words appear. I wait a few more minutes before I type "How many other customers are you helping simultaneously with me?" She starts typing again, doesn't answer my question but asks for my account number. Now I've been holding about 10 mins. I've already given her ALL the information she needed to answer me but she pulls this stall tactic. This crazy-making dance goes on another 20 minutes before I realize it IS DANGEROUS TO MY HEALTH TO BE A CUSTOMER OF COMCAST because my blood pressure shoots through the roof with their miserable, useless, infuriating customer service. Then a light went on! I just bought a house. I no longer live in a condo where getting permission to have a satellite dish is nigh-on to impossible. I told the lady to disconnect my service. The next day I ordered DISH and the day after that it was installed and working beautifully. I am paying more for DISH because I had a very minimal package with Comcast, but the good customer service is worth it to me. Oh, and of course, the Comcast Chat lady hadn't disconnected my service as I'd asked her to. I had to call again another day to get that accomplished. read more

I really think they have to be trying to do a poor job. In my life I have never seen a more poorly run company. You would think for $150 a month they could hire one employee that is not a mouth breather. I have even been "blessed" by a call from a manager that called at 1 in the afternoon and left a message without any call back number!?! I don't know, perhaps using numbers is too difficult for them. I'm tired of the Internet slow speeds, and connection issues. I disconnect the modem from the box for 30 seconds, do the hokey pokey, pray to the connection gods, go out to dinner, play fetch with my dog, ponder the higgs boson verses multiverse theories to creation, then plug the modem back in and low and behold--it still doesn't work! This is the best argument for the net neutrality...really perhaps you should spend some of the company billions on hummm, I don't know basic costumer service??Comcast aka xfinity, mastered the art of sending my bill and taking my payment, but fall short in every other category in their business model. We will remember comcast, when bills are passed for the people and the market is opened up, you will see millions of us leave. Until then I will continue to write my book on "Things to do while waiting for the basic service I pay for." My best...one of your many unhappy customers. read more

I signed up for a bundled package 6 years ago after asking and being given a monthly price, which included all taxes and fees, only to find out that each month my bill would go up by a few dollars (sometimes more than 5). They claimed it was taxes from the government and not their fault but the government is taxing them and they immediately pass the tax on to the customer so they are taxing us. After constantly being overcharged and lied to by their costumer service reps I cancelled cable tv and just kept internet. I am now cancelling internet because my bill jumped up $20/mo. When I called to find out why, I found that they have been overcharging me for a year for 2 internet modems (I only have 1) and also charging me for something called BLAST internet ($12/mo.) which I never ordered and don't want. This is the worst company I've ever dealt with and will never deal with them again. read more

Comcast. I received a bill in the mail from Comcast with a billing date of 3/22/15. The total amount due was - $94.35 under payment due by it said No Payment Due. I have always received a paper bill in the mail and because it showed a negative $94.35 and it said no payment due , I put the bill away. To date I have not received another bill . I have been using my old e-mail address that I had with Cox. Just this past week I changed over to my Comcast e-mail address. Today 4/4/15, I check my Comcast e-mail address and notice a message that my account was past due. I called them and they said my bill was $162.32 and they applied the $94.35 to the bill and $66.97 is past due. $9.95 of it was late fees. I ask why and I was told the - $94.35 was our old account and the $161.32 was the new account. I ask why did the bill not reflect that, if it did I would have paid $66.97. They said a new bill was sent by e-mail. I did not see the bill and I have always received a bill by mail. Ask if the late fee could be removed and was told no it is a valid fee. Told the person to look at my history, I have always paid on time. I was told late fees is what happens when you don't pay your bill on time. I found that Damian, who claim to be a supervisor, has very poor customer service. Told him if I got a bill, in the mail, I would of paid it. The bill I got showed No Payment Due. Ask why they sent it by E-mail, when I have always got the bill in the mail. He then said a bill is in the mail now and the new balance total with the past due is $237.82 and I should get it Monday or Tuesday. Confused, so am I. Comcast customer service sucks. I will be looking to change. If I could give Comcast -5 stars for customer service support, I would. read more

A couple weeks ago we had a cable outage in our area. We tried calling almost all day to see when the issue would be fixed. Each time we called it said sorry but we cannot take calls from your area and would hang up. I eventually ended up calling another state to help me contact my local Comcast representative. I finally had gotten on a phone with a man who said that the technicians were going to be working on the issue at 4:00 and should be done by 5:00 at 6:00 the issue was still not resolved I contacted them again and said this is unacceptable and the man responded by saying it will be done by 7:30 and hung up on me. This is horrible service!!! read more

OMG the nightmare to my year. 5 months to get the correct billing. Then one year later I asked for a upgrade and it took 4 phones calls and 2.5 hours to get an answer why I didn't get what they told me I would be receiving. Then they want to charge me $45 to send a receiver out. I would drop the, ASAP if I could but there isn't any other cable companies in our area. Comcast I see why you changed your name to Xfinity, because you both suck! read more

If I could give ZERO I would. Worst company ever. Always charge more than what your "contract" is supposed to be. Service is in and out ALL OF THE TIME. Trying to get a service tech out is nearly impossible. Horrible, stupid, ridiculous, absurd company. read more

Comcast/Xfinity is the worst internet provider I have ever had. We moved in 2014 and switched over to Xfinity from Century Link. On May 10th, 2017 our internet started going out for long periods of time. The next day I called Xfinity and they said due to our speed increase in April, our modem was out of date. Luckily the store was down the road and I swapped it out with a compatible modem and they gave me a promotion that increased our speed even more. When I set it up, the internet wouldn't go online. I called them back and they arranged a Xfinity guy to come look at it on May 15. The guy showed up said there was nothing he could do besides put a temporary line in BUT proceeded to tell me it's HIGHLY likely my dogs and squirrels will rip the line up because they are attracted to the charge within 24-48 hours since it's not buried and if it was him, he would not bother. Turns out NOT THE CASE, the guy just didn't want to do his job and install a temporary line. We arranged an appointment for the guy to bury the line for May 25. On May 20 I get 2 angry phone calls from numbers I did not know asking me why I didn't leave my gate open because they were there to bury the line. I called them back hours later because it was my Graduation Day and the guy was angry and when I explained to him I was not scheduled for another 5 days he said fine I'll come back then. Come May 25, no one showed up to my house, called or emailed me. I called them that day at 6:30pm only to find out THEY rescheduled me without asking, calling or emailing for JUNE 13 (ARE YOU KIDDING ME). I was livid, absolutely furious. Xfinity told me they could get me rescheduled for June 1 instead after fighting with them for days. Come June 1, Xfinity sent another contractor NOT the people who burry the god damn wire. Pissed beyond belief, I called Xfinity and they told me how sorry they were and that I am still scheduled for June 13. After speaking to the 2nd contractor (MOST HELPFUL PERSON throughout this) he put in the temporary line (We didn't have internet from 5/10-6/1). He also called to ensure that all information was needed to make sure the burry crew showed up. He managed to get me in a day earlier, June 12. So here I am June 12. I wanted to ensure they were coming today so I TOOK THE DAY OFF OF WORK. I just got off the phone with this HORRIBLE COMPANY to find out ONCE AGAIN Xfinity changed my god damn appointment to JUNE 27 (GET THE HELL OUT OF HERE). The guy on the phone had the nerve to tell me he doesn't see what the issue is because I don't have to be home. EXCUSE ME, so I should be comfortable allowing random people into my back yard to hope and pray all they are there to do is their job. Also I am just supposed to leave me gate open EVERYTIME XFINITY says they'll be showing up and hope no one else enters my yard and oh yeah I OWN DOGS! The back yard is my dogs playground and I shouldn't have to keep closing a gate every time to let them out. If XFINITY says you're coming one day, I expect you to be professional about it and show up or call if something happened. Xfinity is awful and it shows how much they could careless about their loyal customers. I am currently looking for a new internet provider because this is ridiculous and I am astonished a company treats a client this way. read more

Comcast has terrible service. I have internet only and it is highly unreliable. The price goes up almost every billing cycle and the reliably keeps going down. Almost ever single night there is an outage and customer service sometimes admits there are outages. Either way the service sucks and they do nothing about it. If there was an alternative I would switch. read more

Only one star because zero not an option. Bill went up, so I called to find out why. It has been an hour now, and every three minutes I hear how important my call is to them -- liars! Action speaks louder than words. During my wait, I connected to live chat -- I've been waiting 30 minutes for a chat that will "begin shortly." I thought DirectTV was bad -- dumped them recently, but Xfinity is winning the race to the bottom. read more

So irritated with this company! Service goes out, they give my a $6 credit and were going to charge me $5 dollar agent convenience fee for calling them and paying my bill. Not to mention they don't support local business. I spoke with someone internationally. I rely on the internet for my home business. read more

I've had multiple visits from service techs and have called customer service countless times. Worst internet provider I've ever dealt with. Signal is always dropping in and out and the hotspot is very unreliable as a backup. I've tried 3 different modems, one of which was one of their rentals - no difference whatsoever. read more

I was an XFINITY customer for six days. I bought a cable modem and set it up myself. It's not my first rodeo setting up a cable modem, yet I found it puzzling after the first tech support call that they didn't ask for my MAC address. It took the sixth call before they asked (I honestly didn't think about it more until they brought it up.) By the thirteenth call, they told that they needed to send a tech over and charge me $50 cuz I'm talked to like I don't know how to put the cables in the right places. Turns out, when you live in a multi-apartment complex, they put filters to prevent service to a unit so we don't all get free cable/internet. All they had to do was send over a tech to remove a filter, but by the 13th call, I was done with these fuktards. read more

The worst service I have ever gotten by a cable company. We had just moved from California and had made an appointment for cable the next day after we arrived. The guy came and told us that we couldn't connect any of the bedrooms to cable and there was nothing he can do. Obviously he was just lazy and didn't want to do the work because their job is to get cable in any room and they are able to do that. He proceeded to tell me that he "isn't a licensed electrician". I asked him to leave and he did. We called again asking for another person to come out and do the job. Well it's been three days and they've told us multiple different times of service. Nobody has shown up. We ended up getting Dish and they came the next day and he got cable in all of the rooms. Don't waste your time. Go to Dish. read more

Horrible! Stay away! It's Thursday. Our internet, phone and tv are out and no one can come out until Sunday? Spoke with three people from who knows where. Could barely understand a word. First I was told I would get a call back. Nope. Then next person said I would be put on a priority list. Then next person said the priority list slots are taken? What the? One lie after another. We will be switching to DirectTV. read more

Though I have had a good experience working with employees at the Comcast store in Arvada, this company did a disservice to my elderly father by bringing in a landline that was exceedingly expensive, cost way too much to install and then didn't get a bill to him, causing him to have a past-due notice and a late charge. By the time he had had the phone for a month, he owed them $140. Further, and even more of an issue for me, the installer didn't clearly explain that access to his TV had changed and my dad couldn't watch TV for that whole month. The installation and activation fee was also not clearly explained. I talked to 4 different customer service agents and attempted to appeal to their understanding for a confused senior who needs more help with comprehending technology. They refused to issue a credit for the installation and activation fees, though they did credit the monthly fee. I'm very disappointed in their decision and told them I would report this on social media. read more

I am NOT a member of this company; however, they WILL NOT remove me from their mailing list despite calling multiple times. They send both home and business mailings multiple times throughout the week. Could they be any less green???!! If someone asks to be removed from their mailing list and they won't do it- I'm obviously NEVER going to become a customer of theirs! TAKE A HINT XFINTY- AND SAVE TREES!!!!!!!! read more

if I had an option to choose anything other than Comcast, I would. At one point, a representative flat out lied to me about a "promotion" that was going on, claiming my monthly payment would remain the same, and then I ended up being charged an extra $20 a month and then couldn't be put back into the original package I had because it was only for new users. I also pay more money for faster internet and I have a lot of issues with the speed and consistency of my internet - the browser will often close out, we have issues connecting to wifi, and the speed I paid for definitely isn't there. read more

Awful. We moved homes and were told that xfinity doesn't service our new address. We then looked who does service us, and xfinity came up! So we called back, and they said that the last person must have been confused, because it does get service, we would just need to pay a $39.99 fee for a technician to come out for the live installment. No technicians were available for TWO WEEKS. I work from home, so in the meantime had to hotspot from my cell phone, which was spotty and EXPENSIVE on my data plan. When the technician arrived today, he said there was nothing to do because the wire is already live, and recommended I call to get a credit. I called customer support, and they reimbursed the technician (which wasn't necessary in the first place had their information been correct), and said they would credit me $30 for the inconvenience. $30?!?! For being without internet for 2 weeks and needing to use up all my mobile data? I asked to speak with a supervisor as that level of credit was unacceptable. They transferred me to Jason in the Denver office (I live in Boulder). He told me it was the best they could do because they aren't going to "pay to keep their customers". I felt like he couldn't have cared less. TERRIBLE customer service, was on the phone for 52 MINUTES where over half of it was on hold. DO NOT SIGN UP IF YOU HAVE THE CHOICE!!!!!!! Will be switching providers as soon as we have the chance. read more

Just dealt with Kim in customer service who tried what she could to solve our problem remotely and she could not have been more polite. She was able to schedule a technician for later the same day. Dennis arrived early and diagnosed our problem to be a loose cable connection in an outside wall. He was very professional, quick and personable. Comcast is lucky to have these two quality individuals working with them! read more

We called months ago to report an outage of service for our Internet. After multiple calls and three days without service, Comcast sent out a technician. During one of those calls, the customer service rep kept trying to sell us Cable service for TV. After telling the rep THREE TIMES that, no, we did not want that service, within a week we received a box with a TV reception box inside. We called, reported we did not request service, then drove to the UPS store to return the box. A month later, we received another box with a TV reception box inside. This time, my husband drove the box to the Comcast store in Loveland to return it and report we had never ordered service. Last month, we received a bill for 3X our normal bill--for, you guessed it--TV cable service. After an hour on the phone with another customer service representative, he was assured the bill had been corrected and he reiterated the correct amount owed. Yesterday, we received a bill in the mail, with a "Past Due" account for the TV charges! We are extremely protective of our credit scores and are concerned how this may affect them. And now, we must face another hour on the phone with a Customer Service Rep--an oxymoron!~ read more

I almost never write a review for anything, but my experience with Comcast has led me to DO SOMETHING! I moved from Nashville to Denver, closed and settled on my account with Comcast in Nashville, opened a new one in Denver and three months later (to my surprise) I get a bill from Comcast for the home I moved out of. I called on Saturday to dispute it. After talking to reps from the Philippines I finally got a person based out of Colorado, who said they could not help me because the billing location is in Nashville. Ok, no problem... finally got in touch with the Nashville office and they told me they have no record of having a conversation with me on the cancellation date. My phone record says otherwise! So I called in to get a fax number, faxed my dispute with Ticket number, phone record, closing documents for my house and THEY GAVE ME THE WRONG FAX NUMBER! After all was done and said, I spoke to 13 representatives from Comcast, faxed to three different fax numbers and haven't heard anything back. Both Denver and Nashville offices told me that I could not speak to a manager because they were busy... I think my next form of communication will be outside of their window with bongo drums... boom, boom, boom... means WTF get your sh** together! Here is a sample of passing the buck :) -- Problem: I disconnected my internet service on January 15th and comcast continued to bill me. A customer service representative alleges that I didn't call comcast on January 15th. I have documented evidence from my mobile phone provider of the call. Juan -- Hello Jahi, Thank you for contacting Comcast Live Chat Support. My name is Juan. Please give me one moment to review your information. Juan -- It's a pleasure to have you on chat. I hope you're doing well today! Jahi -- My Issue: I disconnected my internet service on January 15th and comcast continued to bill me. A customer service representative alleges that I didn't call comcast on January 15th. I have documented evidence from my mobile phone provider of the cal Jahi -- I have received nothing but horrible customer service Jahi -- I tried to fax the documentation and they claimed it didn't go through to the number provided on the internet Jahi -- They refused to tell me an alternate number to send the information to Jahi -- They refused to let me speak with a member of management to discuss the issue Jahi -- The fact of the matter is I called to discontinue service Juan -- I would be glad to double check on this concern Jahi. Let me go ahead review your account Jahi -- I moved to Denver and started a new service with Comcast Juan -- To better assist you, do you mind if I ask you a few questions? Jahi -- what are your questions? Juan -- To protect your account from unauthorized access, would you please provide me with the last 4 digits of your social security number? Jahi -- XXXX Juan -- Thank you for that information! Juan -- Jahi, do you have your old account number? Jahi -- XXXXXXXXXXXX Juan -- Okay, you discontinue this account then open a new one on a new address. Am I correct? Jahi -- yes Jahi -- The current address is 8155 e. fairmount drive, apt. 1021 denver, co 80230 Juan -- Just to confirm, you called Last January to disconnect this account, am I correct? Jahi -- January 15, 2014 Juan -- Okay Jahi. Juan -- I did double check and there was no interaction on your account last Jan 15 2014. Jahi -- I know there is no record Jahi -- I however can prove the calls took place Jahi -- Comcast failed to document the calls Jahi -- And the request for termination Juan -- Your old account was completely disconnected last 3/15/14. Jahi -- That is the problem Jahi -- That is when I called to follow up on a dispute for a bill I received for services Jahi -- after I had disconnected on January 15th Jahi -- That is the problem Jahi -- It needs to be addressed Jahi -- I was billed in error by Comcast Juan -- I perfectly understand Jahi. I would suggest you visit our local office or call our collections department for this of concern. They would be glad to properly have this corrected for you. Jahi -- I cannot visit the local office, I moved to Denver Jahi -- The Denver office will not handle the Nashville issue Jahi -- I also called the collections department and no one would return my call Jahi -- Comcast has consistently refused to help me Juan -- Then calling our collections department should the best solution Jahi. Disconnected account are handled best from that department. Juan -- We cannot moved disconnection date on my end Jahi. Jahi -- The collections department won't return my call Jahi -- How does it help to call them? Jahi -- Who else can I speak with-- Jahi -- ? Juan -- Customer Solution department: 1-800-934-6489 you can call them tomorrow. Our collections department is 1800-3937773. Jahi -- Juan, I want the entire contents of this chat discussion documented in my file. Comcast has a history of not documenting when I contact them to make requests. read more

This company will tell you that you are signing up for one service and end up giving you part of that service. If you are lucky, you will get half of what you are told you are paying for. Also, they will up the price on your monthly bill without notice and there is nothing you can do about it. read more

I just hung up after waiting 25 minutes for a supervisor. Received a letter saying I needed to install an upgraded modem which they would provide for free. Received the modem but it was to be connected to a wall cable outlet which my computer does not have. Long and short of it, 2 calls to Comcast, put on hold both times, once they closed and left me hanging, the 2nd time waited 25 mins for supervisor that never came on the line. Sarah wanted me to pay to have a wall outlet installed which I told her was not possible where I lived. She could not understand that the modem and router were in a closet. So I am left with a modem I don't want from a company that gives miserable service and no way to get help. Tomorrow I will take it to the Brighton Comcast office and return it. Too bad we have so little choice. read more

Comcast is the worst company ever. I agree with all the other reviews and also wish I could give a "0" star rating. I wish HBO and Showtime would disconnect their co-dependency to Comcast and offer their services as Netflix does; independent of the "mother ship" Comcast. If I could get these channels without having to be held hostage to Comcast, I would in an absolute heartbeat. PLEASE, HBO and Showtime, leave this disfunctional and cruel relationship!!! read more

Terrible in every way possible. My experiences the past year: 1. 3 scheduled service calls for a cable bury. 1st guy shows up without equipment to bury cable. Next 2 show up at random times ahead of scheduled date and leave notes. Never got done and I finally tacked to the fence to keep from getting chewed by dog or lawnmower. 2. Called about service problem with TV channels. For my trouble I was given a great new deal for a year. Ended up costing me more than disclosed. Asked to switch back to my previous plan and was told it was no longer available. Tough luck. 3. Months ago I discovered that logging into my account online was taking me to someone else's bills and account. Turns out they'd assigned my primary account login to a new customer. 6 months and countless calls calls I gave up my ID. Don't trust any bills for past 6 months. 4. Called last month about canceling tv and just having internet. Was told based on my customer standing 105mbs would be $65 first month $45 after. Called last week again. Apparently that deal never existed. 5. Reviewing bill on last weeks call found out I've been charged for tv boxes I've never had. Was told I could get 3 months credit and that it was my fault as I should have been reviewing my bill. To which I explained I've had no access per #3 above. I was then told I should've been calling in to review my bill. I explained I should be able to have faith that people at Comcast are doing their jobs. I was basically told I shouldn't. I left a message for supervisor and never heard back. read more

Horrible horrible horrible customer service. When I asked to talk to the manager they asked me to hold for 15 minutes, after 15 minutes, customer representative Came back on phone and told me that Manager went to the meeting ,give her my phone number so manager will call me at his convenience of I can make an appointment with him to talk. Seriously?! Paying $300 a month for service?! They SUCK!!!!! read more

By far the absolutely worst cable service I've ever had. At least a few times a week our cable will either just freeze completely and we have to restart it, or we get a "trouble connecting to the X1 platform" warning. I called to complain and they were no help whatsoever. I threatened to cancel and they were more than happy to let us walk away. Your customer loyalty team needs some work and clearly your tech issues need to be fixed. Horrible service! read more

I wish there was a lower rating. The equipment always has errors or doesn't work correctly. There isn't a day that goesby there isn't a problem. I can't wait for my contract to be up so I can switch services. Customer service is a joke and such a frustrating experience I have stopped calling to even try and resolve any issues. I had fewer issues with satellite even during a storm than I experience with Xfinity. I am looking forward to switching back to Dish I will never use Xfinity again even if they gave it to me for free. read more

If I could give them a lower rating, I would. They totally misrepresent what your monthly costs are going to be. I signed up for the $99.99 bundle and was told with tax it would be $112/mo. and a free tech would come out to hook everything up. I already had the TV Comcast service since the '90's, so not much left to do. Today I got my first bill and it was $243 with a ton of extra charges that I was not told about plus $99 to "hook" it up. They are rip-off artists and take advantage of people. I am retiring and trying to cut my expenses, not add to them. So now I am paying more than I was before I bundled. Stay away from them. I am going to cancel with them totally. read more

Absolute WORST cable service and customer service I have EVER had the displeasure of dealing with. Wifi is complete garbage that repeatedly gains and loses signal, making doing anything impossible. Also, we have been awaiting delivery of DVRs that were supposed to be here three weeks ago. I have no idea how Comcast is still in business. I will be discontinuing my service prior to the 30-day mark and urge all customers to switch to a service that works. read more

Irritated I'm 104 past due when I call sends me right to there billing which is collections . They don't even ask how you are if they can go over the bill with you. The first thing they ask is credit or debit to take care of it. Plus they bill you a month ahead of time so it makes it look like I owe double . Why would I pay that. 6$ shut off fee per item modem, boxes. That adds up. Plus a 10$ late fee so that an unnecessary charge for me of 28$ . Like choose one fee don't make it harder for me to make my payment and the next one after that .When all they do is hit a key on the key bored to take care of it. I can understand maybe a late fee but if you can't configure the bill to your pay dates and they charge you a month ahead . It seems like they are knowingly taking advantage of people not all people have a lot of money. Rent in Denver is high and everyone is working there butts off. I'm almost to the point where I'm just going to take there stuff back and keep that 114$ a month in my pocket. I do like their devices I have the Dvr in 2 rooms and net. Net can be slow but it works. I've had some good customer service reps. The last couple just rude. I would never even work for them I'm to honest I'd end up getting fired lol. Don't call on weekends if you don't have to had some women who was doing something else I could here her typing in the background. Then I'd ask her a question and she just would say yeah . When the typing stopped she would tell me something I could not understand. I wanted to reach through the phone and turn off her computer. She was so occupied with what ever else she was doing that she ran me in a circle for 30 minutes. Saw an add for cable and net for 65 dollars . I might just have to switch or just give it up for a while and save my money . People love taking your money don't want to give you your money's with I'm done eating out to. Thanks I can cook way better and serve my own family with out having to tip some racist judge mental people. Lol read more

Unbelievable customer service. Bad that is. I can't believe them; can only read from script. Hate this company! They will tell one thing on the phone and reality is something different. Just plain stupid. Usually I am more gracious but not in their case. Please let some else come to town. I am actually considering Century Link but internet speed isn' t high enough. Just pulling out my hair and trying to breathe. read more

I AM BEYOND FRUSTRATED WITH COMCAST. I am about to cancel and switch to Century Link. Their billing process is outrageous. I am supposed to be getting automatic withdrawals out of my checking account monthly which didn't happen so they shut my service off... WITHOUT WARNING. No phone calls, no emails, no letters, NOTHING. Then they tacked on an extra $300 in late fees. I have several things coming out of my account monthly, so it is easy for this to slip by me, especially when their "customer service", if it should even be called that, said that there were no worries, and that everything will be taken care of for me. Also, when I tried to look up my account number online it said that the account doesn't exist. I am very unhappy. read more

A customer since 2004. After trying to figure out my new bill and conversing with individuals from a foreign country who do not speak very good English I finally called the loyalty department where I was able to talk to someone who spoke English. I then found out when I was offered a new two year commitment I was being charged for equipment which was suppose to be free. I was assured with my service one box came free and I would have to pay for the second X1 box. I found out after the fact that I have to pay for both X1 boxes. Bottom line is the agent who sold me the 2 year commitment either didn't know what she was doing or purposely misled me. Be careful read more

I signed up with Comcast and was charged $65 to have a guy come and set up the service for us. I am sorry, but isn't this something that should be free. They charged us for using our own modem and router as well. I cancelled right after the first month. read more

Why give this review 5 stars when everyone else wants to give it 1? Well to start off, we switched from Centurylink to Xfinity because they offered better speeds in our area. We were not disappointed to find our download speed for an application like Steam went from 2.5 mb/s to 15 mb/s. As a gamer that is was overwhelmingly good. The service was also very very dependable in our area as I never experienced lag in games nor on any other device. That isn't even the reason I'm writing this review. I am writing this review because Xfinity did something you would never expect another service provider to do. This morning I checked all my usual updates on my computer and low and behold the download speed went from 15 mb/s to 20 mb/s. We never paid any extra money and there was no special announcement (that I knew of). Now I have a blazing speed for the same price as before. By the way I live in Denver, Colorado. I don't know why it says I live in San Francisco. read more

Consistently abysmal service. Clumsy interface. Overpriced.

I called to ask about why my bill doubled in price. The sales rep was very friendly and nice (just like the guy who signed me up a year ago) ... the customer loyalty service rep was immediately rude, unhelpful and wouldn't listen to my personal internet needs (slowest speed is fine by me, I grew up with dial up, I can cope). When I asked to cancel due to my budget not being able to afford their service, she was angry at me and trashed all the other companies she could think of, going on a bit of a rant. After she confirmed it was going to be cancelled (prior to what I had paid through, essentially cutting it off before my service agreement was completed), I had more questions and she hung up on me. The website provides no opportunities to give feedback. By her tone of voice and accusatory way of speaking to me, it was a very stressful phone call. read more