Our Comcast internet SUCKS! We got the program with cable under duress. Then were able to cancel the cable because our building finally got Directv which we LOVE! The Directv DVR works SO much better than the Comcast DVR. We had Directv before we moved to Chicago and when we had to use Comcast we were shocked at how poorly their DVR's worked. Limited functions, VERY limited recording space. Now - ever since we cancelled our cable (but kept the internet), it has slowed down. It has gotten to the point of waiting 1:30 minutes for pages to open etc. High-speed??? I think not COMCAST! I head to AT&T tomorrow. I am fed up! read more

They do not deserve even ONE star. Boo. I HATE Comcast more than probably ANY other company I've ever had ANY type of service through. Let me vent about the problems I have had in hopes of EVERYONE avoiding their service. Just so everyone knows, I have lived in Chicago one year and one month, no one should have this many probs from one co. in a year! 1. First Apartment - They installed our cable, only for us to find that our channels frequently showed the blue death screen - you are not authorized to view this channel. A few phone calls and tech guys later, they could never find a prob, so we just hoped things worked, and moved the tv around and sometimes we'd get the channels we were looking for. Our internet here was ok, other than the fact that we had to reset the modem PROBABLY twice a week. 2. I moved....holy crap, don't do that...it's apparently WAY too much for them to handle. They debited the amount from a credit card from my old address AND were billing me for my new addy...when i called, they said, oh sorry, you'll receive a check in the mail in the next 60 days for a refund. a WHAT?! A CHECK!? No, you put this on my credit card and now I'll pay interest for it for 2 months. Awesome. A-holes. The new tenant in my apartment texted and called me for weeks after we both moved because Comcast said my service was still turned on and he couldnt activate services. I realize later why this was...they were still BILLING MEEEEE! They said it'd be shut off. whatever. 3. I waited on 3 different occasions for them to change times and days and it took a total of 3 WEEKS to get my services transferred when i moved, that makes working from home a little difficult. Thanks Comcast. 4. They billed me $100 more for my services when I moved even though they said I still had promotions until December so my service rates would transfer at the cheaper rate....just kidding. ANOTHER 1-800 phone call. 5. now we're at 1 - 800 call number 8 this month. My internet isn't working, they finally CANCELED my old addresses service so I wouldn't be billed....but then my internet stopped working. 1 HOUR on the phone to fix that. 6. 5 days ago my cable went out, it was out until i called and when I was on the phone and went to check the screen, magically it was working. 7. I am LEAVING this company and NEVER looking back. All I get is pathetic "I'm sorry for that maam." They are not looking to help, we all have dollar signs over our heads and they don't give a F*** about us. They have caused a GREAT deal of stress in my life, and I almost got fired when my internet was down because I wasn't reachable through my companies website at all times and even THEY got sick of Comcast's excuses, claiming no one should have that many problems with their internet and switch companies already if I had. So I shall. I am looking into Direct TV and ATT internet. STAY AWAY! read more

My wildest dreams could not develop a more poorly operating business. Update: After about ten interactions with Comcast, my original statements are still unwaveringly accurate. Comcast has failed to do anything correctly. read more

Bad Inter net service provider. Customer service line is an offshore call center somewhere in Asia who cannot help at all. One agent called me in January 2021 offering a decreased rate than what I was paying so I agreed. I didn't know he (without my consent) extended my contract for two more years. I switched over to AT&T Fiber in July 2021 and Xfinity is trying to charge me an early termination fee stating I broke my contract. Tried calling customer service and you just get passed around with no help available. read more

I hate Comcast so much!! they are LIARS!! they are expensive - and they very expensive. their "customer service" makes me crazy, they always pull the same "it's your equipment" bullshite - they are condescending and rude. they pretend to care but they do not give a shit If you have any other option take it. read more

It was a happy day when I informed Comcast that their services would no longer be required at Casa E.

Arrgh! It's so frustrating how monopolies can get away with stuff that other companies might get shut down for like, you know, taking money unauthorized from customer's credit cards. Some people might even call that STEALING. Basically Comcast charged us twice for our November and December cable bills, overdrawing one of our accounts in the process. We caught it and called them. They "can't" refund it for 60 days and it will be a $20 charge for them to do so. So not only are they getting our money 2 months in advance without our permission and without having to pay us interest on it, we get to pay $20 and whatever overdraft charge we incur with the bank for the privilege. Nice. read more

Comcast has monopolized much of the cable/internet/phone services in Illinois to the point that in most areas I've lived in, it is the only option if I don't want to go without. That being said, I've used Comcast multiple times throughout my life because I wanted internet and they were all I had available. There are only TWO Comcast customer service locations in ALL of Chicago. Two locations serving MILLIONS of customers. One of these locations are in the notoriously rough neighborhood of Englewood, and the other on the North side in the Goose Island / Wicker Park area. These locations have really short service hours that are hard to work with when you work a full time 9-5 job and only take public transit (I don't own a car, but if you do, go to the service centers in the suburbs). Having only these two service centers and short hours leads to incredibly long waits (typically over an hour) to work with simple matters (paying a bill / exchanging equipment / returning equipment). I've only been to the one off of North Ave, and it has never been a pleasant experience. Long waits with people having to carry their expensive equipment to either return or exchange (usually due to problems on Comcast's part), and no where to sit down. Families, babies, everyone. It's worse than the DMV. The people working behind the counters are usually very nice and friendly, but after an hour-long wait, standing the whole time, holding heavy equipment, you still leave here feeling exhausted and irritated. If you're reading this, I encourage you to run to RCN or AT&T before considering Comcast! read more

I have never been to an actual Comcast location, but this reminded me of the DMV. WOWSERS. The line was like something you would see at Great America. Wrapping, twisting around. The staff definitely doesnt know the terms, lets pick it up a bit. SLOOOOOWWWWWW The lady that I went to was super nice though. The other workers looked like they had something up their a** the whole time. My suggestion, go early, dont go often. Have in mind what you need, want. Call ahead so that they have everything in the system already. There were two guys at the window for 30 mins. I am not joking. What the hell are you doing??? read more

Suck it Comcast!! We need a negative start rating. Once you get the initial cable set up - which can take WEEKS. You'll be lucky if you can watch anything on demand without interference. I've started a coalition against Comcast (CAC). Details pending... read more

Comcast still sucks. I am still chasing them down trying to solve the mystery of "you ain't got signal in here." I spent 20 minutes on the phone last night trying to explain that they never followed up, never fixed the problem, never sent the special crew they had promised, and making yet another appointment. Glad I can laugh. read more

This review is for customer service using 1 800 Comcast. My roommate and I are having problems with our DVR (sigh). She called and we could barely understand the customer service rep since he had a very heavy Indian (well I'm assuming he is) accent. You know I really don't understand why they hire people you can barely communicate with. UGH!!!!!!!!!! So anyways, at the end of the conversation the guy said to wait 15 minutes and then try to DVR again. But what makes this conversation horrible is that he said "go make yourself busy in the kitchen while you wait" I mean WTF is that all about?! I love the gender stereotypes. God, that guy is a fuckn dipshit. read more

Dear Yelp- Can I give them -1,000,000 Stars? My cable and Internet have been out for two weeks. It was diagnosed as a "Line problem" that could be fixed right away. Seven phone calls, three technicians later... NOTHING. I've heard the horror stories about Comcast and believe me they are all true. But, WOW cable sucks just as bad and DirectTv customer service is useless as well. MONOPOLIES ARE BAD read more

In all the history of the world, I never thought that I would run into a service that I dislike as much as I dislike Comcast. If the services they provide and the people they employ were any more worthless, we could probably replace them with hamster wheels and those bobbing mercury birds. The first problem was that they decided that it was appropriate to send me two bills within two weeks of starting the service both charging me for one month's worth of services. So, since the second week of having the service, I have owed them two months. Because I absolutely refuse to pay for two months worth of services when I had barely used one, my bill is marked as late every month. I have tried on multiple occasions to correct this with their billing department but the brain trust they employ doesn't really seem that they are capable of cooking a Hot Pocket so I eventually gave up and just seethe every time the bill arrives. The second problem is that about a month after getting their services, the internet stopped working. The lights on the modem just kept blinking all the time. Because I work from home, on my computer, on the internet, this caused a problem for me. Eventually, after a week without internet and speaking to just about everybody that works for this stinking company, having two technicians come to my house and missing three days of work, I finally managed to fix the problem myself. In their defense, there was one person who seemed to know what she was doing but one person does not a good company make. The third and most recent problem is that my television has now decided to start blacking out randomly. Sometimes it blacks out for five seconds, sometimes it doesn't come back at all and I have to reset the whole schbang. I have been on hold with Comcast now for 15 minutes waiting to speak to someone about the problem. Either no one is working or there are so many people who hate this company as much as I do and have as many problems as I do that they are overwhelmed and will have to take another dip in the shallow end of the gene pool to get more talking heads strapped to headsets. This is what I paying $130 a month for? Effing ridiculous. I thought this was Chicago? Why are they the only game in town? read more

After several failed attempts to connect with an agent via phone service, the automated system connected me with a chat service agent online. The agent behave in an unprofessional manner while pretending that they could not understand my request, which was simplified and legible. I made a request to speak with an agent who could support my concerns while engaging in the traditional transaction. Instead, I felt like I was amusing the internet chat agent. This back and fourth went on between us for several minutes. This behavior is unnaccaptable. read more

Dreadful. If you do anything at all with your service (move it, set it up, add to it, etc.) They will mess it up. I've moved 4 times in chicago to locations that, unfortunately, only use comcast and 4 out of 4 times they messed something up. Like right now when my service shut off because they put the wrong move date in their system. It's off and after a 30 min phone call, there's apparently nothing they can do to get it back on until tomorrow at 8 a.m. I could go on, but just imagine the absolute worst service you've ever received in your life and this company will be worse. read more

Comcast blows. Everyone knows that Comcast blows. And yet everyone still continues to give them business, including myself. Because I live in Lincoln Park, I'm forced to pay $115 a month for TV & Internet. My Mom lives in Rogers Park and has to pay a fraction of that, because there's so much competition for cable companies in the area. Unfortunately, all the rich folk in my neighborhood inexplicably love Comcast. When I moved into my apartment, they gave me a hard time because the previous tenants had never cancelled their service. It took three visits from their technicians to get our TV & Internet working. They had to visit at least twice in the first few months after that due to blackouts of service for which there was no explanation. And yeah, they repeatedly ask you to reset your box, as if that's going to do anything. Jesus Christ I hate Comcast. read more

See my last review. I just fired Comcast and got DirecTV. Complete failure to address my service problems. Three no shows at scheduled service repair. It got so bad I even scheduled one during a Super Bowl party knowing we may miss a half hour of the game but it would get fixed.. No call, no show... I didn't think the quality of picture on my 65" HD TV could get any better, but the HD picture is remarkably better. And I'm saving about $50/month to boot. read more

I have never heard anyone speak well of Comcast. Long story short, I had Comcast "service" for a few months, during which the cable was almost always out. There's no excuse for that, old building or not. Is RCN perfect? Of course not. But I had NO trouble with their service. read more

Like the other reviewer, I would like to give negative stars. I have more bad experiences with Comcast than good. Their product is overpriced and taxed to death with additional price increases every year or so. Internet - is very good and reliable - that I would give 3 or 4 stars, but they do get you to have the TV package with the internet or you are paying out the nose for just internet. In terms of their service, that's a joke. I think they are trying to improve customer service over the phone. I've called them so many times that I can tell the montra they recite is based off of some research on what customers really want to hear, blah, blah, blah - that's so 2004! Their Service Centers are a joke! My b/f and I pay the cable bill together, however, my name is on the bill. He went to the service center to take our DVR box b/c it was broken, waited in line for 45 min, and the rep told him that I had to be the one to turn in the box because my name is on the account. What the...???? Why? Get with it Comcast - no scam artist would wait 45 min in line to scam you out of a box. Give me a break! Now I have to take the day off during the week and deal with this??? Ridiculous! You want good customer service, start by not having your Service Centers modeled after the DMV! read more

I had previously been generous and given the lovely Comcast Service Center 2 stars. However, my recent experiences here convinced me that rating is at least two stars too many. My first issue is with stock availability: I went there three times at different times of the day to replace my cable box and pick up a modem, and each of those times they were out of all types of cable boxes and cable modems, as well as everything else they sell/distribute, as far as I can tell. The staff could not tell me when new shipments would be arriving, only that "they were on the way and we don't know what's in them" Somehow, on my fourth trip, I was able to strike gold in the middle of the day and actually get the boxes I needed. I don't understand how a place can be out of everything they sell, almost all of the time. It's not like this place is selling some sweet limited edition gear. My second issue is related to their stock, and the inability to call the service center or get any information about it from the number Comcast lists on their site. If the center is going to perpetually be out of the items I need, at least let me call ahead to see what is in stock rather than having to rely on "guess and check". It is mind boggling to me that the people Comcast puts on the phone do not see how this might be some useful information for their customers. read more

This place was pretty busy....which I kinda found suprising as it to me seemed alittle off the beaten track of roads....this was in or next to an industrial park setting, not too far off the expressway. But the employees were quick and efficient....and some knew the customers on first name setting, which I took as a good sign of professionalism. (and not not because they had their account up in front of them.... read more

The customer service at this company is deplorable. My cable, internet and phones have been out since Friday. Spent hours on the phone with reps in the phillipeans who lied and told me there were service outages. Was disconnected 2 times after holding for 17 minutes and finally found someone in St. Louis that got me an appointment to get fixed 3 days later. I can't wait until there is some real competition in my area so I can pick up in leave. I have had so many problems with comcast and cannot wait to leave them when the time is right. Unfortunately, they do have the best product right now. However, this is exactly how great companies fail. They have built so much bad baggage with their customers that many have a foot out the door. I despise this company. read more

I'm pretty convinced that Comcast is entirely incapable of doing anything right. I've had a million run arounds and I'm sure you can fill in the blanks, so I won't even bother getting into it. The cable TV side of their customer service is entirely ignorant and more than likely only a step above dealing with a voice automated system. I would seriously rather stick rusty forks in my eyes repeated than have to call Comcast for help. I've gone so far as to repair the wires inside my walls just to avoid having to deal with the incompetence of not only the mouth breather answering the phone, but the half wit who comes out to service you cable. The internet side is slightly better, but barely. When you get someone on the phone, just ask to speak to a second tier tech support person, because all they know how to do is power cycle your modem, which is always the first thing anyone does when their service isn't working. They'll insist that you do it with them on the phone "because there's a specific way you need to unplug your modem from the wall." I'm inches, INCHES from switching to Direct TV or Dish Network when we buy a house this summer. Most recently, Comcast switched their web based email interface, which was probably the best part of their internet service to something called "Smart Zone." Holy crap my friends, do yourselves a favor and set up a Gmail account and have all your emails forwarded there, because much like every new product that Comcast launches, they clearly didn't stress test it. During the day, when people are clearly at work and checking their email from the web, it won't connect to the server. AWESOME. When I asked Comcast what the problem was, they told me to power cycle my modem. I'M AT WORK CHECKING MY EMAIL ON A CONNECTION THAT ISN'T PROVIDED BY COMCAST! rusty fork into eye Fuck Comcast. read more

This review is related to Comcast service in Chicago in general. Terrible Customer Service --always extremely rude on the telephone. Lots of hidden charges (anytime you change ANYTHING on your bill there is always a charge. For example, I removed HBO and they charged me $10.00 for changing my service). I am moving the end of June and have already cancelled my service. When they asked me if I would like to transfer service, the answer was an easy NO. read more

I own a business in Villa Park that uses Comcast as phone and internet service. I keep trying to tell myself that it's going to get better that the service will get better as well as the people on the other end of customer service. Our phone lines have been going in and out for quite some time they say they fix it then it starts all over again where the calls break up our internet breaks out one guy will tell you that is something from the inside then they send another guy will tell you its something from the outside they switch equip bed and then you're back to square one it's very frustrating when you're constantly paying the monthly bill for service that you're not even getting a service that you are not happy with. I tried speaking to the rep to see what other options we had but basically there are no other options until you are out of contract which I don't feel that for a type of a business you should have a contract especially when the phone service doesn't function right or your put on hold transferred to different departments and have to deal what the constant aggravation phone lines not working properly especially when you own a business. read more

Xfinity has the worst customer service. They stopped mailing me the monthly statement without my consent. This month, the bill is $70.00 higher. There are some services like Epix for $5.99, Internet Speed Increase Extreme Pro for $30.00 and Digital Preferred for $18.50. I'd like to know if I can remove some of these charges, or if they have any promotions at this time, but you can't get to anybody. I have been trying to contact someone for an hour. They won't get an Associate unless you type in a code they text to the cellular phone and chat with someone who gives you a list of items to chose from. They are not willing to deviate from their list. Finally, they asked me if I wanted an agent to call me, Daniel did. But put me on hold for about 10 minutes and then hung up. This is obsoletely unacceptable. I am looking for an agency that regulates this company. I am a retired person that likes to review the statements prior to the due date and need to have access to a live person for questions or to change the services to reduce my monthly payment as my income is limited. read more

- Terrible Customer Service, worst that I have ever experienced. - Hidden and unexpected charges, especially regarding installation - Inconsistent internet, drops out often, at least once a day. - Connection is not nearly as fast as what I am paying for (paying for 24 mbps getting 3-5) - Pathetic, Dishonest, Crooks What more could you ask for? read more

They told us that we had to take the old modem to a service center for the outages to stop and exchange it for a router-modem combo. Got the new router-modem combo still have outages. Plus, the person who told us to take in the old modem to a service center didnt say that they were going to send a router via express mail. Yes that means we have two router-modem combos. why? I have no freakin clue. read more

I was told at the call center that the previous tenant in our condo had not cancelled her Xfinity service and that was why I was unable to set up my modem. She said we'd have to go into a store with our lease. I was unaware of this issue until I tried to set up the modem despite the company already charging me the $50 down payment to open the account. She was so rude the whole time so when I asked to speak to a supervisor she told me he was busy and that he would call me back later. He never did. I tried to call the store nearest to me to see if I could just send them a copy of my lease instead: There are no store numbers. You can only speak to the call center. So, my boyfriend and I visited a store and the staff we encountered were unprofessional and I guess they just don't know what they're talking about. They're not rude like everyone at the call center but, when we came in on a Friday about 15minutes before they were supposed to close (because we work late and that was the earliest we could get there) they were all talking about how much wanted to go home and did not care that we heard it. I find this a little amusing because, my boyfriend and I also wanted to be home. The first girl we spoke to told us a different reason entirely why the account wasn't accessible and said that based on their policy I should not have been able to set up my account in the first place. When the manager came out he told us that the reason why we were not able to set up our wifi was because the previous tenant had not had an Xfinity account and that we would have to schedule an appointment for a technician to come out to set it up for us and that we would be charged a $70 service fee. It's very obvious this company is run inefficiently. I then asked if we could just cancel the service. The manager was fine with my refund request but he said since Xfinity (and any other internet provider) wouldn't be able to tell us what internet provider the previous tenant had used; we would have to go through this process with anyone else we chose. In an effort to just get the process over with so my boyfriend and I could have the internet we paid for, I caved and set up the appointment with the technician and gave them 70 more of my dollars. Today is the 18th of July. I set up my account the 5th. The technician came today and was here for no more than 15 minutes. I think a $70 fee is laughable. I understand they're a business but considering if it's true that it's far easier/cheaper to set up an internet account at a place that has already been serviced by a specific company, then we have done them a favor by securing them business for years to come even after we leave. Yet after we notified the store and the call center employees of this and even though I should not have been able to set up the account in the first place they're still comfortable charging us that service fee. To top it all off, my internet today has been running at 3.8mbps download and 4.8mbps upload speeds (SO slow) and the internet disconnects pretty consistently. When I spoke to a supervisor at the call center she was really rude. I would love to say that at some level their employees give a shit but I can't. I've worked in customer service for years, if they understand the service industry at all, they know how to do their job. None of these people want to do their job. I had to schedule yet another appointment with a technician. I asked if I would be charged another service fee and she said "maybe." Lol I'm still reeling. What kind of response is that? When I spent another ten minutes detailing how difficult this process has been she told me that there were no notes on my account. Every single rep I spoke to, in person and on the phone, told me they were taking notes on my account. So they all lied to me or their system is garbage. Both are equally likely based on my experience. I have never been so genuinely angry as a customer. I certainly don't want to give them my money and would not have if I had known how impossibly inept their employees are. read more

Your app sucks. I am at my dads house in NC, I'm from NH and tried login to the streaming app on his Roku. It wouldn't let me because I wasn't on my home network. What a disappointment. Xfinity sucks and I will not be keeping the service. Fornrewlna joke. Too bad Playstation View went under. Bring it back!!! read more

Horrible customer service, it's a waste of time to call them because they can never help you. AVOID Xfinity PrePaid at all costs. The internet service is equally as bad. read more

Right now, I'm hatin' on Comcast. I'm SO fuckin' irritated. Sorry. Here's the thing: between myself, my brother and various other roommates, etc., we've spent $15k on cable, with Comcast, in the last 15-20 years, easily. Yesterday, I traded in a messed up cable box for a new one. Come to find out, we've been paying (unbeknownst) for an HD box for a year (we have one HD TV, out of three in the house, which has not been hooked up to an HD box). So I request that the 'old' box be replaced with an HD box. I switch the 'old' box on the HD TV to the TV for which we originally wanted replaced. Old box didn't work so well on old TV. So I took the OTHER old box to trade out today (cuz I have all the time in the world to fuck around with TVs) and they give me a box that looks like a radar detector from Knight Rider. I hook it up to the old TV, and NOTHIN'. Dammit. Not to mention, the 'basic' box now has no channel display and is a pain in the ass, in general. Usually their service is OK, if expensive (we currently spend ~$100 a month, 3 TVs, NO DVR, NO movie channels--'expanded basic' and Internet only). Jesus, it's more than our gas or electric, most months. Then, if your box goes bad, you gotta drag it over to North and Racine (have fun with the traffic), get a new one and plug it in. Problem is, the new boxes don't work. Or not yet, anyway. Y'know what? I don't feel like reading a fuckin' owners manual to get my cable to work when I drive over to switch out a shitty old box for a 'new' one (which, naturally, isn't the same as the old). I want to plug it in, and for it to FUNCTION!!! I ain't got time for this shit. I will say, the customer service women at the North Ave location are very polite and helpful when you go to trade in your broken shit, but geeeezzz......what a pain in the ass. And it's not like they're at your house helping you figure out why this bullshit doesn't work, so who cares, really? And if I see 'One Moment Please...This channel should be available shortly' on ANY TV screen in my house for two or three days again, I'm buying a gun. WTF? Next time, I'll just bitch enough that a tech comes out and fixes everythang, damn! Did my overuse of obscenties here make my point? read more

Look, if you can avoid this company at all costs- do so. RCN, or ATT- hell, even dial up would be preferable to this company. My girlfriend got a package that has internet, cable, and a DVR. They came to install everything last sunday, June 9th. And for 3 glorious days, everything worked fine, although the technician didn't have her DVR. The technician, a guy named Cedric gave her his business and work cell numbers, saying that if she ever had a problem within the first 3 months to call him first and he would help her out. On Wednesday, some guys from the company come in to install a different cable box for the whole building. Thursday we have a storm. And that was the last time the internet worked that week. The modem was restarting itself over and over, and we didn't have internet for 4 days while they tried to remedy the problem. First, the lady said that a technician would come out on Sunday between 8-9 am. Then she said a dispatcher would call Friday morning. None of that happened. The oh so helpful technician Cedric first took her calls, and then never returned them or offered any help. The only saving grace was the technician that came on Sunday. He recognized that the box that was installed for the building was installed very incorrectly. Unfortunately, he didn't have the skills or tools to fix it and would require a DIFFERENT technician to show up in a window of 24-48 hours. It didn't wind up taking that long, but even when we got the internet working I wound up having to do some fancy technical maneuvering to get it to work for the whole house, and not just one computer. Just don't even sign up for it. Get RCN, ATT, T1 line installed, TWC, or anyone who isn't this company. We STILL haven't gotten our DVR. read more

Horrible customer service....THEY HANG UP ON CUSTOMERS/......internet speed is not as promised. i wish there were some other companies in chicago.... read more

COMCAST= LOUSY Customer Service. If you are looking -- please try RCN, ATT, or Direct TV. For those of us who arent left with a choice -- There's lousy old comcast and they know this --- THIS WHY THEY TREAT YOU LIKE CRAP. 1) I have scheduled 2 service appointments just for NEW service and both times they were canceled without a phone call from them -- BUT THE BEST PART -- Was that I had to pay $35 for the service call I never got 2) I had to switch my DVR box that was given to me into the NORTH AVENUE service location --- I have never seen so many people NOT care about there jobs and how much they make ... WARNING -- If your going to this place, bring snacks and tell you parents were you are because I guarantee you wont walk out of there in less than 45 minutes and 3) FINALLY after 3 months I got to move and have other choices like RCN (which is cheaper and offers faster internet) and ATT ( U-Verse) -- So these guys at Comcast hand me a final bill that was two times what my monthly plan was in the end. PLEASE PEOPLE --- IF YOU HAVE A CHOICE -- DONT CHOOSE COMCAST!!!!! read more

Zero stars for service and customer service. As the only option for wifi and cable in much of the Chicagoland area, it's horrible because I would never recommend otherwise. As I recently moved, I've been waiting over a week for an additional cable box to get installed in my bedroom. I did the live chat to troubleshoot, because of course, there were issues, and I received a different answer each time. After setting up an appointment, they blew it off, so I set up another appointment, and after waiting for four hours with no contact, I finally called again, only to get no answer as to why they didn't show up. I know Comcast has the majority in the Chicago area, but their customer service, and ability to follow through is on time. They just reschedule and assume everyone can take off work and wait for them. The resolution for this continued dysfunctional cycle is to wait during a 5 hour block to have a tech call and let you know if they can come that same day or reschedule. What an inconsiderate provider. read more

Worst internet provider of all time. 1. internet speed: I'm supposed to be getting up to 600 mbps, but the fastest I've gotten is 35 mbps with only a couple of devices running. 2. Connection: drops very frequently. if you live in an apartment complex, don't even bother getting this internet because it will drop during times in which people use internet the most (6-9pm)- everyday! 3. Customer service: you will be getting the most non user friendly, slow speaking machine. If you managed to talk to a human? 8/10 its going to be a non primary English speaking individual- not that there is anything wrong with this, but just to consider. AND their solution to everything is literally reset your modem... seriously? 4. Other: if you live in an apartment, and you don't know anything about the previous tenant? Like if they pay their bills on time or at all (or their credit score, number of children, just kidding), they will disconnect you out of the blue, without any advance notice because the previous tennant have billing address issues. I've never dealt with this problem before in my life, ever. AND the worst part is: they will blame you for this, saying that "you should have known everything about the previous tenant." 5. Price: they'll give you decent deal for the first year but they will never tell you how much your bill will be after the first year (in my experience, it could almost double). verdict: stay clear from this internet provider, for your own sanity. read more

worst internet/tv company ever! my tv was out almost daily for years. very spotty service. i had internet and phone as well. in the beginning of bad coverage, i would call xfinity a few times weekly to get credits for the outages but they want you to call after service is back up but by then you get busy with life, and record or proof of your personal outage is sketchy and if you get credits, the credits you do receive are ridiculously nominal for the issues, amount of personal time wasted and the lack of service caused the customer and also that call just cost you another hour on hold with them - another hour wasted from your life dealing with them. my building switched to silver ip - antennae on roof - so we cancelled comcast to switch to roku or apple tv etc. well i cancelled on the phone and same day brought the equipment back to the closest xfinity storefront where i was told i would receive a credit of approx. $112+ within 2 weeks. instead i received a bill for approx $60 and with an early termination fee of $170 charged to me although i have been a customer for approx. 8 years. when i questioned this on the phone they said i signed up for something on the internet last year which changed my contract. well i did not and i was personally in no condition to do so. i was not connecting via emails or phone and also i had no reason to alter my service. it is a lengthy personal reason, my absence from regular activities, but it includes 2 years of numerous hospitalizations, 3 major surgeries, 4 other hospitalizations due to illness, loss of full vision from stroke suffered in open heart surgery, numerous physical rehabs in-patient and out-patient lasting months on end, and a lengthy illness, hospitalization and eventual death of my loving husband, leaving me in a state of overwhelming immobilizing grief - this sorrowful period is still prevalent, but after his death i was thoroughly inconsolable and emotionally broken for that first year without him, as well as hardly holding up from witnessing the love of my life struggling and losing his fight. but i was with him every moment possible to try to give him my strength in the hope that a miracle would somehow bring him back home. now i can at least get up in the morning and feed my pets. i crued 24/7 for at least the first 7 months. now its only some part of the day, the loss still raw. i changed nothing with xfinity... i signed up for nothing new. i was trying to keep breathing - that was my priority. but comcast/xfinity thinks they are right and disallow 2 sides of the story and instead just expect obedient payment. i have very good credit which one would normally not want to risk lowering, but by god i will let this bill blow in the wind forever before i give this horrible company with poor technical service, uncaring customer service, a business model of collecting money as aggressively and on the fringe of legality as possible, and a company that penalizes if you leave their family... i will not give them one dime further. steer clear and save yourself a migraine and worse!!! read more

Terrible. No free-market here. I would have to pay FOUR TIMES the amount I paid with RCN for the same access and service we received a mile away. So we refused to rent Comcast's modem, bought our own, and settled for Comcast's Internet plus their crappy crappy crappy basic channel selection through Xfinity. First, when trying to hook up and activate the Xfinity box, nothing worked. Called Comcast. 1st call. Was told that the signal was not working and we needed to have a service call. We informed know-nothing Ms. Attitude that that was not acceptable to us. Naturally, we got the signal working on our own with NO HELP from Comcast. 2nd call, same day. When trying to activate our modem, we received an error message. Mr. Customer Service Rep, while nice, told us our Comcast compatible personal modem was TOO NEW to be seen on the activation site. We waited an hour. Tried to activate our service again and succeeded. Unfortunately, our television set is too new for the crappy crappy crappy Cable Box Comcast sent us (no HDMI hook-up) so, when asked to scan for channels, the setup would not allow us to select the obsolete DVI cable hookup we had to use. So, we have internet access and NO cable television stations at all. Don't even think we'll be contacting them again regarding a new box. They are brainless. I'm sure we'll have billing issues. This, ladies and gentlemen, is Comcast at its finest. And Comcast thinks it can run Time Warner? Hah! read more