This particular Xfinity Store by Comcast is located in the Rotunda shopping center, which has…read moreplenty of parking. This location is fairly new, opened about 2 years ago. The store itself still has that "new store" vibe to it. The people (very female heavy workforce) working here are very friendly and helpful. Most of the customers are here to either pick up or drop off their cable boxes and/or internet modems. They also sell phones and activate new services with Xfinity Mobile, which is only available if you are already a Comcast internet customer. Why is it not 5-stars? The wait for an agent to help you after signing in can be awhile, and sometimes despite their best effort, they are still unable to help you in-store. It's Comcast, after all...

Not enough sitting for customers who are waiting. The staff were talking negatively regarding…read morecustomers returning items and they gave the impression that they didn't want to be at work.

For the past two weeks, every day, one or more of our cable boxes has screwed up. I have 3 boxes. I…read moreHAVE BEEN TO THE STORE AND REPLACED BOXES. For 450 a month I expect better service. Every day at least one box has stopped working. I HAVE SPENT HOURS ON SUPPORT. They fix it temporarily and 24 hours later, not working. You can take every one of these boxes and SHOVE them up your A.. Elaine Gordy 410-726-9001 A VERY DISSATISFIED CUSTOMER

Dusty was awesome. He went above and beyond. He came just to install a new modem and he did some…read moretests and found out that we had a bad line/connection/port outside and also needed and upgraded ground and box outside which he installed. He upgraded our modem, cabel box, and remote. He was very nice, personable, and thorough. Our internet is very fast now and I can get Disney+ now!! I wasn't previously happy with the first tech on the chat i spoke with. The second tech on chat was better and reduced my bill like $30. Between him and Dusty you guys have made things right again. Thank you. Sincerely, Mike Russum

Lost service every time wind blew Hard to Get Tech support…read moreWorst thing the won't remove dish my HOA complaining

I have been a loyal Dish Network customer for over 11 years, but I am deeply disappointed with the…read moreway my account has been handled since my decision to cancel service. Due to continued price increases, I chose to terminate my service in November and called to cancel. The representative I spoke with assured me that my service would be discontinued and that I would receive a prepaid return box for the Hopper equipment. After this call, I logged into my account and made what I believed to be my final payment. However, unbeknownst to me, Dish Network reinstated my service without my authorization and continued to bill me. Since I had already moved on to streaming services and was no longer using Dish, I had no reason to suspect that I was still being charged. When the return box never arrived, I called customer service again, only to discover that my account had been reactivated. I was then wrongfully informed that I had agreed to renew my contract, and when I disputed this, the representative placed me on hold to check with another department. Upon returning, I was told there was no evidence of my authorization for renewal--which confirms that my account should have been canceled as initially requested. To add insult to injury, despite finally being able to return the equipment, Dish Network has added a non-return equipment charge to my account. I am now being forced to pay for two months of unwanted service and an unjustified fee, making this situation feel like outright extortion. Consumers be very careful

I have Direct TV for 12 years, I got tired of the price increases and channels that were included…read moreis now extra cost and when it just slightly rains the system goes off line. We moved and decide to go with the local cable company. Direct TV is charging me 20 months cost like I never cancelled the service and upgraded equipment cost to end the contract. DO NOT USE DIRECT TV FOR YO'RE CABLE/SATELLITE SERVICE THEY AR ETHE EORSE

Direct Tv/ stream it wirh at&t absolutely sucks. We were told by sales guy at Christiana mall we…read morehad 2 week to try if dont like we can cancel. He signed us up for streaming through AT&T but did not tell us if you do cancel att will charge you a cancel fee $272. We hated the streaming had so much trouble getting it to work. Att will not let us out of the contract, making us pay used for 3 days because we were urged it will be better after about 3 days we turned our comcast internet back on. Do not get Direct TV You will be sorry get a stick or anything else. ATT sucks too!!

Xfinity's pricing is predatory and based on promotional pricing so that they can jack up your price…read morein an unreasonable manner. The customer service is extremely poor, I requested a callback and was put on hold. I am going on 7 hours of being on hold and at this point cannot hang up as I want to see how bad Xfinity's customer service can be. Do not choose them as they are taking advantage of their current customers.

Impossible to contact anyone at the store unless you already have an account! All I am trying to do…read moreis let them know a school bus destroyed their junction box and the innards are spread across the street. Not possible. The 800-xfinity number and the online service bot respond the same way. Impossible to report, no way to help. What is corporate thinking?

I took tv that did not have picture but did have sound.I took it in paid 45 deposit for him to look…read moreat it. He called later that day saying it would cost 228 minus the 45 leaving me with a balance of 183. He called a few days later saying it was fixed. I came in to pick up tv. He didn't offer to show me it worked I figured he has been in business for so long took my tv home ( if I just would have plugged the tv in whole I was there ) . so I get it home the tv did the same thing . I took the tv back the next day he waited about a week and called me and said he would give me 100 back because he can't fix the tv. When I arrived he was rude, loud and advised me to take him to court for the rest of my money. So believe nothing his website says customer service was non existent and 90 day warranty was a complete joke. Enter at you own risk

Owner was very rude after not fixing tv as he said he would and could. Refused to refund money or…read moreadhere to the 90 day warranty. Do not get your electronics fixed here. The owner is very nasty and obviously doesn't care about repeat business. I wouldn't trust him with a clock radio.

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.