This particular Xfinity Store by Comcast is located in the Rotunda shopping center, which has…read moreplenty of parking. This location is fairly new, opened about 2 years ago. The store itself still has that "new store" vibe to it. The people (very female heavy workforce) working here are very friendly and helpful. Most of the customers are here to either pick up or drop off their cable boxes and/or internet modems. They also sell phones and activate new services with Xfinity Mobile, which is only available if you are already a Comcast internet customer. Why is it not 5-stars? The wait for an agent to help you after signing in can be awhile, and sometimes despite their best effort, they are still unable to help you in-store. It's Comcast, after all...

In a store of very cheerful and kind employees, I had the misfortune of being aided by a very rude,…read morebrash, and abrasive individual. This was by far one of the worst customer experiences I have ever encountered and sincerely makes me not want to continue business with Xfinity.

I requested service (at my home in Rockville MD) yesterday for cable and internet outage. Came…read morepromptly this morning (10:30) as stated. Team fixed the problem by 12 noon. I want to especially mention the tech CHRIS who came, evaluated the problem, called inb the team to correct it and remained on the scene keeping me informed at every step. Five stars are not enough.

(1 Star) Absolutely…read morehorrible experience with Comcast. Comcast scheduled planned maintenance during normal business hours, claiming the outage would only last 2 hours. Instead, it turned into an all-day outage, leaving my business with no internet and no phone service. As a business owner, that means I couldn't operate, serve customers, or conduct business. This has caused a significant financial loss. The most frustrating part is that this wasn't an emergency--it was planned. Whoever decided to perform this maintenance during business hours showed a complete lack of consideration for businesses that depend on their services. There are 16 other hours in the day when this work could have been done with far less impact. I also spoke with Kim, a supervisor, regarding Work Order #685702. Rather than showing any concern or empathy for the financial hardship this outage caused, she was condescending and dismissive. It was clear she had no interest in helping or taking ownership of the situation. Comcast's poor planning, lack of communication, and disregard for its business customers are unacceptable. I will be requesting compensation for the revenue my business lost because of this preventable outage. After this experience, I'll be seriously looking into switching providers. If Verizon can provide more reliable service and treat its business customers with greater respect, they'll be getting my business instead.

So excited to finally CUT Comcast out for my TV service !!! When I started with them my bill was…read morearound $69.00; as of today my last bill with them was $255.00 with no big package. After being with them for 20+ years with no dedication to loyal longtime customers I'm done!! I called Comcast and tried to get them to adjust my bill and they were going to take off $10.00; I told them I have a offer for $79.99 for new customers and they weren't willing to adjust my bill. I'm tired of having to babysit my bill every month and calling them because of the price hikes! It's a monopoly...... I called DirectTV and received all the information; then calling Dish TV, I decided to go with Dish. I was so nervous about switching to totally different system and when I read the reviews and seen they were rated #1 I took the leap to give Dish a try and I picked the America's Top 350 package the best package costing us about $100 bucks; I added on a few things today so it maybe a few more bucks. Today a awesome Gentleman named Kepler came and spent hours hooking us up; showing me everything he was doing along the way! When he finally hooked up the tv's the picture was amazing and very sharp! Kepler showed me all the details I need to know to work the TV and the remotes that are voice control! So far I'm so very happy with the entire satellite Dish TV. Looking forward to saving some money! FINALLY

I have filed a complaint with DISH and contacted its Executive Complaints Department. I worked for…read moreEchoStar for 28 years. When my old receiver stopped working, I asked the service department to send me a comparable replacement because I did not want any unexpected charges. I understand that my employee discounts would end after 28 years with the company, and that is understandable. However, once the discount was removed, I was charged $178 per month for local basic channels alone. I was shocked by the amount, so the service representative transferred me to the cancellation department because the monthly charge was beyond my budget. When I spoke with the cancellation department, I was told that canceling my subscription would require me to pay $400 to return the receiver under the lease agreement. The service representative had assured me that I would owe no additional charges beyond a one-time technician fee to install the new receiver. Is DISH aware of this situation? I do not believe customers would knowingly agree to these terms, and I cannot afford even the $75 monthly bill for local channels. I was stunned to learn that canceling the service could result in a $400 receiver lease fee. If other consumers want to complain about this issue, I am willing to gather signatures from people who have had a similar experience. If this matter is not resolved promptly, I would like to join other affected consumers in filing complaints with the FCC Consumer Complaint Center, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. I wish I could give zero stars, but Yelp does not offer consumers that option. I do not usually leave bad reviews for businesses, but after reading all the negative reviews, I feel violated and believe I have to do something about this issue. Our economy is not good right now, and this company is giving customers false information. This is not about the money; it's all about the PRINCIPLES!

I have Direct TV for 12 years, I got tired of the price increases and channels that were included…read moreis now extra cost and when it just slightly rains the system goes off line. We moved and decide to go with the local cable company. Direct TV is charging me 20 months cost like I never cancelled the service and upgraded equipment cost to end the contract. DO NOT USE DIRECT TV FOR YO'RE CABLE/SATELLITE SERVICE THEY AR ETHE EORSE

Direct Tv/ stream it wirh at&t absolutely sucks. We were told by sales guy at Christiana mall we…read morehad 2 week to try if dont like we can cancel. He signed us up for streaming through AT&T but did not tell us if you do cancel att will charge you a cancel fee $272. We hated the streaming had so much trouble getting it to work. Att will not let us out of the contract, making us pay used for 3 days because we were urged it will be better after about 3 days we turned our comcast internet back on. Do not get Direct TV You will be sorry get a stick or anything else. ATT sucks too!!

Visited 8/19/2026. Picked up a new Modem. Was greeted by Mr. Adonis as soon as I walked in. He took…read moremy name, looked up my account and told me have a seat all in under one minute!!! Great customer service. And as I walked to have a seat was called over by next associate Mr. Terry. He ask for my information, went immediately to get the new modem and I was on my way back out all in under 5 minutes!!! I don't know if it was my lucky day but I left in amazement! This experience was awesome! Thanks Mr. Adonis and Mr Terry for great service.

I went to the Xfinity store in Owings Mills, Maryland to turn in my equipment and cancel my…read moreservice. The clerk checked me in and proceeded to do the necessary paperwork but I was told he couldn't give me a receipt for turning in the equipment since system was down but promised to send me an email detailing my transaction. I never received the email and when I tried to contact the store all I got was another agent somewhere else but. it wasn't an actual employee of the store that I went to. I was then switched to another dept and was hung up on. so after being a customer for over 20 years Xfinity doesn't give a damn about my loyalty to their company and still do t have the receipt that I turned in all of my equipment. The customer service is unreliable and very unprofessional in the way this was handled.

I took tv that did not have picture but did have sound.I took it in paid 45 deposit for him to look…read moreat it. He called later that day saying it would cost 228 minus the 45 leaving me with a balance of 183. He called a few days later saying it was fixed. I came in to pick up tv. He didn't offer to show me it worked I figured he has been in business for so long took my tv home ( if I just would have plugged the tv in whole I was there ) . so I get it home the tv did the same thing . I took the tv back the next day he waited about a week and called me and said he would give me 100 back because he can't fix the tv. When I arrived he was rude, loud and advised me to take him to court for the rest of my money. So believe nothing his website says customer service was non existent and 90 day warranty was a complete joke. Enter at you own risk

Owner was very rude after not fixing tv as he said he would and could. Refused to refund money or…read moreadhere to the 90 day warranty. Do not get your electronics fixed here. The owner is very nasty and obviously doesn't care about repeat business. I wouldn't trust him with a clock radio.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!