I came here as a visitor, dropping a friend off. We went inside and a lady at a podium, directed us…read moreto a certain office. The lady in the certain office directed back up front. No clue to the exact "upfront office". Ended up in the wrong office, they directed us to the office directly in front of the very first lady at the podium who told us to go to the office in the back. I think that we are in the correct office! This office sends us back to the very first lady at the podium so that we can check in with her. Then they send her down stairs, I go along to wait in that waiting area. I get down stairs and the staff began to speaking rude to me as a visitor. I stood in front of the chair to see the directions they are going. ( I didn't move) They thought it was necessary for her to tell me that the room was fur patients only. I was responding by saying I'm just watching the directions. They other staff member was present and must have got offended by my response so she kicked me out of the waiting area and told me I had to leave the area. I asked, shall I go back to the room that we started in. Her nasty response was, just find a waiting room upstairs. The improvements needed for a pleasant visit would have been for the lady at the podium to take charge and ask questions so that she can do her job and direct people to the correct area. That would have prevented us from going to 3 different places. A staff member was blowing her nose the entire time I sat in the waiting room which was really disgusting. Om our exit, the lady at the podium did tell us to press "S" for street to leave the building. So I guess that makes up for the entrance..... NO! I wise not to come here again. Not even to drop someone off. I'll just stay in my car instead of parking in the valet. By the way, he was the only person to provide exceptional customer service!

I called Main Street Radiology to make an appointment. My preferred location was Downtown Flushing…read more Unfortunately, they were booked until December. Luckily, the scheduler was able to book an appointment for today. It was about a 30-minute walk from my house to Main Street Radiology. I haven't stepped foot inside this Bayside location for eight years. My arrival time was at 11:45 a.m. to check-in. I completed the pre-registration questionnaire. I went downstairs to L1 for my annual mammogram, breast ultrasound, thyroid ultrasound, and abdomen ultrasound. Wish me luck!

If you struggle with traditional MRI machines, Stand-Up MRI of Queens may be exactly what you need…read more After experiencing panic attacks during previous MRI procedures in enclosed machines, I needed an alternative. Stand-Up MRI of Queens offers an open seated MRI experience that changed everything for me. It is a little snug, but the open design makes all the difference. I had no issues sitting through the entire procedure, and for someone who had been dreading MRIs, that is a big deal. The technician recognized me from a previous visit and was warm, professional, and genuinely helpful throughout. That kind of familiarity and care goes a long way when you are already anxious about the process. One thing worth knowing that I did not realize until recently -- they will arrange transportation to and from your appointment and bill it directly to your insurance. I took advantage of the ride home and it was a seamless experience. If that is something that would help you, do not hesitate to ask about it. For the foreseeable future, this is where I will be getting all of my MRI procedures done. If a traditional MRI machine has ever caused you anxiety or panic, this place will be a game changer.

1/5 Horrible staff! I had came here a few times and usually get treated very respectfully and kind…read more However the other day, I had came in for an MRI and one of the staff whose name I believe was Karen or something of a sort, had the worst attitude and service I've ever experienced. She was very rough with treatment and did not attend to my specific needs as a 47 year old with knee problems. With that said, I feel very uncomfortable returning back and sadly will be switching my location for MRI treatment.

Terrible place. Nasty staff. Refuse to take walk-ins 90 minutes before they close because they want…read moreto leave early. "Manager" Priya Prasad threatened to call the police when a customer argued about the non-existent policy of refusing walk-ins.

Place is easy to find and on street parking is available. Clean, courteous, and complete. Got me in…read moreand out in about 30 minutes as a walk in. They even have TV. Excellent sampling station. Will use it again!

I needed to get some blood work done and made an appointment on their website. Very simple to do…read moreand I arrived 15 minutes ahead of my scheduled time. There is a kiosk to check-in, inside the waiting room, The place was basically empty with only 2 people ahead of me. Right before I went to check-in on the kiosk, I got a text from Quest on my phone and all I had to do was click a link and voila, I was checked in! Just like that, and I was done - I waited about 10 mnutes and someone called me in and was in and out within 10-15 minutes. Convenient hours, location, and great staff.

Simply dangerous practices…read more Tech did not wear gloves during blood draw. Did not see her wash her hands before hand either.

First off, this center is organized. When you check in someone is there to assist you. When it's…read moreyour turn they call you in and explain to you what the appointment is for. They're open and transparent if your insurance does not cover a service. I came here twice and it's good service.

This location is an absolute horror show. First of all the…read moreaddress is not easily visible or found from the street. The address has an even number yet the location is on the uneven side of the street. There is no identifying Quest sign noted from the street or in the building itself. I had two NYPD officers attempt to assist me and even they could not find this location! Imagine if there is an emergency! I haphazardly found this lab. The area is under major construction and not accessible via car. The only good thing about this experience was that the tech greeted me kindly upon my arrival. There was another tech there who only grunted at me, I feel because I am not Asian. I normally go to the labs closest to me but was not able to get an appointment. I was forced to go here because my issue was an urgent. I have used Quest for many years but I will NEVER EVER use the lab at this location or recommend it.

Terrible Wait Time, poor scheduling, faulty website…read more Prior to the appointment I got at least 10 emails for required tasks before appointment. The first few times was on me, but after I finally submitted the required tasks, I still received emails 3 times AFTER! When I logged in to check, sometimes it said I submitted and it's under review, sometimes it says I didn't upload anything. On call, the front desk finally confirmed that all my paperwork was submitted. Furthermore, my appointment was initially 12:20pm, and so checkin time was 12pm. Out of nowhere, last night (night before appointment) the checkin time change to 11:40am and appointment changed to 12pm with no heads up, warning, nor confirmation. Just in case, I ended up arriving at 11:30am. I needed a ultrasound so I had to drink 32oz of water an hour prior to the appointment (this is standard). By 12:30 (half an hour after my supposed appointment time) I really needed the bathroom, but I wasn't supposed to go for the ultrasound. I was informed that there was still 2 more people ahead of me and they do not know when it would be my turn. (The front desk was nice in this case. She let me go to the bathroom and handed two more bottles of water to drink before my appointment) It's currently 1pm and I am still waiting with no further updates. I scheduled time off during my workday to come here and now I am running tight on schedule but still don't know when they will finally call me. No regards for our time, and struggles to even keep on schedule with appointment times. I would recommend scheduling for a different LHR branch. Update I finished at 2pm

First time here since they perform an exam that isn't done everywhere nor at all business hours…read more The doctor (cardiologist) prescribed for an echo cardiography with color Doppler..And only this location does it on Wednesday and Fridays, till 4PM (last appt) and I was informed that the results will be ready in three business days. Everything took about a little over an hour. (Tech was male, don't know if they have someone female doing this, you should ask if you're not comfortable with that, because you will be topless for this exam and it's scanned near the left breast) The place inside has a little bit of a homey vibe from their interior, once you are done registering. And in the waiting area downstairs for exams, they have tea, coffee and water for patients to help themselves. (Creamer and sugar provided) this was a nice touch. FYI : The nearest bus stop and buses are for Q65 and Q26, with the least amount of walking. Then it's Q27. The phone number to call is for their scheduling call center, not the office directly . Con: They lack sufficient staff that speaks Mandarin (i got hung up on 3times waiting for one ) so English callers would get helped quicker.

Every six months family member comes here for a PET Scans, this is the only center we can schedule…read moreappointments to get this test done when using Main Street Radiology. Yes, it can be difficult to call the Main Street Radiology general line to book appointments. Be patient and just keep trying to call back to schedule appointment. Sometimes it can be frustrating with all the volume of calls that they receive. The staff that takes the PET Scans here are excellent. They take the time to explain the whole process as well as after the procedure. You are definitely in good hands when you come here. Great quality of care here. They will try to accommodate you should any issues arise with appointments. This is a very busy practice for they do so many various diagnostic and specialty tests. Staff here will assist if you need translation when filling out form and they will ask if you need assistance.

I am extremely disappointed with the way I was treated this morning. I had appointment for…read moremammogram and ultrasound 6:40 am. at Flushing downtown. I accidentally mixed up my appointment date and thought it was today instead of tomorrow. Because of that mistake, I got up at 5:00 a.m. and rushed to the office, After arrived, I was told my appointment was tomorrow . But I am hoping they might allow me to wait in case there was an opening. Instead, I was immediately turned away without any consideration of the person of the greeting person of first floor. I had been waiting two months for this appointment. I understand that I made a mistake, but I don't understand why there was absolutely no flexibility or compassion. Many patients have to work and carefully arrange their schedules. Allowing me to wait would have been a simple act of kindness, especially so early in the morning when the office didn't appear to be busy. What makes this even more disappointing is that I've been a patient at this practice for over twenty years. I expected to be treated with a little more understanding and respect after being a loyal patient for so long. Unfortunately, this experience has completely changed my opinion of this office. I will be looking for a new healthcare provider.

Good thing first, the additional star in this review is for the customer service team on the…read morenon-billing hotline. They have been courteous and professional throughout this process, unlike the billing department. At first no one from the office informed me upfront that the same service--one I've self-paid for in the past at a cost more than 10 times less with other providers over three years--would cost this much. I've been a patient of Main Street Radiology for 4 years, and their service has always been excellent. However, this year's billing process has been an absolute nightmare. I have paid $1,100 and waited for their billing department to submit medical records to process the pending $800. Not only could they not locate my payment, but I also didn't receive an updated bill since August. Instead, they quietly updated the client portal without notifying me. Months later, I discovered that they moved the $800 balance to me on the portal--again, with no bill, no message, no notification. It has now been four months, and I am still waiting for a correct bill. Despite multiple promises, I haven't received a bill in the mail, any follow-up, or even a single reply to my email inquiries since December. When I spoke to their billing vendor, they blamed the holidays for the delays--a completely unprofessional and unacceptable excuse given how much time has passed. To make matters worse, they admitted during a call with my insurer that the original bill was incorrect. Yet, they still haven't provided the corrected statement they promised. Their communication has been wildly inconsistent--one day acknowledging the error, the next claiming the issue is "still pending," or even suggesting they might bill me later. This is despite the Explanation of Benefits (EOB) clearly stating that, the claim has already been paid under a different code, making their actions completely unjustifiable. No one from the actual office has reached out to resolve this issue, leaving me to deal with third-party vendors who lack the authority to take meaningful action. This lack of accountability, clear communication, and adherence to in-network contract obligations has made this an incredibly stressful and frustrating experience.

I brought my son to get an MRI last week. His doctor referred us to Main Street Radiology. I…read moreusually go to the one on Francis Lewis Blvd, but the Downtown Flushing location had earlier availability. Avoid downtown Flushing if you are driving whenever possible. It is overcrowded and the new traffic patterns where almost every road is either one way or no turns allowed... First impression was the parking lot was for employees only? I had to circle back and look for a parking lot. 2nd impression upon walking in was the waiting room ... I had flashbacks of being in the DMV. After a short wait, we went upstairs, got the MRI without any issues.

The Good - Convenient location and clean office The Bad -…read moreZero respect for patient's time and very in-experience tech who does poor job that require multiple visit and unnecessary redo of routine test. 1st Appointment, after scheduling appointment for routine annual mammo and ultrasound, I received 3 separate call to see if I am come in earlier as the technician needs to leave early (it was a Friday late afternoon appt), and each call with request for earlier and earlier time. 1st call ask if I can come in half an hour earlier, sure no problem I said. 2nd call same request, said yes already plan on being 30-45 min before appt given previous call. 3rd call again request to come in earlier as tech needs to leave early, but request I come in at 11am, when the schedule appointment is 3pm, I said no, I can come in an hour before max, they said ok, and kept the initial schedule appt time. Should have been the red flag sign but figure give them benefit of doubt until the actual visit. Day of appointment even though arrive almost an hour early, end up having to wait and even come back between appt time as one of the tech wasn't yet available given I arrive too early (even though per their multiple request). Other wise appt went as expected. Get a call and letter with request to come back for re-test as one side the imaging was not clear from the test. Didn't think I need the re-test, given last test was 6 months ago and was clean at another location. But given my doctor insistences that health is important, figure get the re-test "just to be safe". For the 2nd re-test visit few weeks later, was about over an hour wait time for the redo of mammo and ultrasound. Was told, given computer issue that the doctor can't review the scan result after test, and to go home and wait for result. Gets home received a voicemail with request to come back again for another more scan, as imaging still not clear!!!!!!!! This is when I start questioning things, why 3 re-do for a routine checkup when no issue just 6 months ago at another location. Patient should not have to be inconvenient for tech's poor and rush job. Also review of test history, notice they charge me for Enhanced Imaging test with the initial exam, and yet no result on website to show for it. I am definitely not going back given the experience! Completely disrespect for our time and inconvenience. People don't have enough sick day to waste several days on multiple re-do of routine test due to poor job.

i waited 65 minutes today to have a CT done.....was shunted to a crowded waiting room despite the…read morelarger reception waiting area being virtually empty. i would suggest Main Street Radiology as a better choice despite being in downtown Flushing.... JESUS loves you!!

So helpful when I called and the representative called back and sent me the test resultsb. Really…read moregreat

Don't come for this place unless your are prepared for unprofessional serive and inaccurate…read moreinterpretation for your test reports.