Good thing first, the additional star in this review is for the customer service team on the non-billing hotline. They have been courteous and professional throughout this process, unlike the billing department. At first no one from the office informed me upfront that the same service--one I've self-paid for in the past at a cost more than 10 times less with other providers over three years--would cost this much. I've been a patient of Main Street Radiology for 4 years, and their service has always been excellent. However, this year's billing process has been an absolute nightmare. I have paid $1,100 and waited for their billing department to submit medical records to process the pending $800. Not only could they not locate my payment, but I also didn't receive an updated bill since August. Instead, they quietly updated the client portal without notifying me. Months later, I discovered that they moved the $800 balance to me on the portal--again, with no bill, no message, no notification. It has now been four months, and I am still waiting for a correct bill. Despite multiple promises, I haven't received a bill in the mail, any follow-up, or even a single reply to my email inquiries since December. When I spoke to their billing vendor, they blamed the holidays for the delays--a completely unprofessional and unacceptable excuse given how much time has passed. To make matters worse, they admitted during a call with my insurer that the original bill was incorrect. Yet, they still haven't provided the corrected statement they promised. Their communication has been wildly inconsistent--one day acknowledging the error, the next claiming the issue is "still pending," or even suggesting they might bill me later. This is despite the Explanation of Benefits (EOB) clearly stating that, the claim has already been paid under a different code, making their actions completely unjustifiable. No one from the actual office has reached out to resolve this issue, leaving me to deal with third-party vendors who lack the authority to take meaningful action. This lack of accountability, clear communication, and adherence to in-network contract obligations has made this an incredibly stressful and frustrating experience. read more

I brought my son to get an MRI last week. His doctor referred us to Main Street Radiology. I usually go to the one on Francis Lewis Blvd, but the Downtown Flushing location had earlier availability. Avoid downtown Flushing if you are driving whenever possible. It is overcrowded and the new traffic patterns where almost every road is either one way or no turns allowed... First impression was the parking lot was for employees only? I had to circle back and look for a parking lot. 2nd impression upon walking in was the waiting room ... I had flashbacks of being in the DMV. After a short wait, we went upstairs, got the MRI without any issues. read more

See all

What a great receptionist at Main Street Radiology. Normally when I call Main Street Radiology they are very busy and don't give me a lot of attention however, recently when I called and spoke with Mr. Kelvin he was very nice and gave me a lot of attention. He took the time to explain the whole preparation and testing process, even more detailed than a doctor I spoke to. He went above and beyond for me as a receptionist. Thank you so much Mr. Kelvin for making my appointment process more smooth. read more

They made my experience really well when I had to do a MRI. They gave me headphones and something to hold and click in my hand if I panic in the MRI scan. They also provided me cushions and pillows for my MRI procedure. There are also lockers to store your clothing while you're busy during your procedure. read more

This place gets so packed...You're only allowed to bring one other person inside with you so I went in with my mom. We went upstairs and gave our referral form to the receptionist and then you wait to be called which could take a hour...so you can register..deal with copays or whatever. It was still a long wait with an appointment. We had another appt after this but luckily we did make it in time. After dealing with my mom's copay, the lady gave my mom some forms and told us which floor to go.. but once upstairs we realized she gave us someone else's forms. So we had to go back down to get the correct one. Then back upstairs. The wait wasn't very long since there was barely any patients upstairs .. it was pretty quick but my mom said the tech lady wasn't particularly friendly. It is what it is. read more

The fire alarm went off five times in the Flushing location. I have a huge headache right now. It is overcrowded and chaotic. Horrible place. read more

I have been coming here for years and everyone was professional and prompt. BUT THIS TIME, MY HUSBAND AND I WERE SCHEDULED FOR OUR ANNUAL TESTS AT 7:00 A.M. The radiologist for chest X-ray doesn't get there until 8:00 am. The 3D mammography machine wasn't ready, it has to warm up for an half hour. Did I want to wait? NO. MY HUSBAND FASTED PRIOR TO A SONONGRAM. Why make him wait an extra hour? Retrain your schedulers. I managed medical clinics for many years and always saw to a patients needs first. Bring that up at staff meeting! Simple common sense! Found elsewhere to go for our routine tests. read more

This is specifically for the guy downstairs and the X-ray technician. These people lack the most basic etiquette and manners. Nobody knew the purpose of the guy at the lobby on the ground floor. He offered no explanation no greeting. Just waived over your paperwork and mumbled something. X-ray technician lady must be hating herself at all times and dishing out her self loathing on patients. Rude and unpleasant unprofessional and yet the audacity to mess up the wrong request on patient file. Guess nobody trained them in basic manners and customer experience! read more

The staff is very rude. The city and many hospitals has relaxed the visitation policy. They still not allow family member to accomplish patient. They refuse to provide with a phone number for file a complaint. However, they allow more than one party ride in the same elevator. They pick and choose which so called Covid policy to enforce. I was asked to be there @ 7 am for a 7:30 am appointment. I arrived @ 6:59 am and finished check in @ 7:05am. However, I still had to wait till 7:40 am before I was called for the procedure which only lasted for less than 20 min. My wait time was double my procedure time. This is unacceptable. I would not recommend this place to anybody. read more

Update the following morning with an imaging dpt staff, I quote: their not allowing image viewing". Under what policy patients are not allow to view and copy their own scanned images? "Patients would not understand image viewing anyway". Quoted someone from the facility in Downtown Flushing. I signed up and logged into the Main street Radiology portal simply to gain access to my scanned images, I could open open all the Images. This Flushing location in general has been accommodating me from time to time in the past, the place is always crowded but it gets things I needed done. Regrettably, I have take stars off for this one incompetence. Hoping for improvement... read more

Took my mom for a CT scan of mass of pancreas, she has an international flight and pending result of the report, she need to cancel the trip. The imaging center is crowded, no radiologist on site, and won't discuss any findings.. asked for the report 24 hours like they advertised so we can decide what to do with the trip. Refused to give any answer except "not ready".. do not recommend go to a hospital read more

Amateurs!!! Almost an hour to check in- Wasnt sure if dye ir no dye...Call the freaking primary Appointment times seem meaningless And ethnic clientelle is at their mercy- SHAME read more

Awesome staff always helpful and they listen. A staff member was so patient... she let me work through my issue with the procedure which led to a really easy visit. I think what we discussed may have even been helpful for others. read more

OMG, this place every one is so nice, I got in and out, they are about their business. I recommend, thanks for the bedside manners.

I was late with meter n my husband as patient in first. The staff don't let me in claiming too much people, really inhuman. What rules. Very rude service very rude. read more

Don't know why all doctors in flushing keep sending patients to here, the service still not what we expect, call and try to make appointments have wait for over 20mins to get real person answer the call, are you kidding me? read more

Unbelievably helpful and competent staff! From the moment we entered to the moment we left, wonderful experience!!!

Busy office .. I had to come here for a lumbar mri and it took about 15 minutes in the machine and the appointment date was about 10 days away.... Making appointment could be better but overall still excellent. read more

The staff is domineering and very unprofessional. My mom arrived 20 minutes before her appointment. The receptionist take over 45 minutes for registration. When she goes down to 2nd floor for MRI. The staff who guides her to indoor accused her " Late for her appointment and leave her at side." When my mother replied that she came on time. He started to jump up and said: " Because of you said so, your appointment will be further push. I will check with 3 places ( front desk, security) of what time you arrive. I don't what kind of place hire such people that. read more

Watch out this place, especially with COMMERCIAL insurance -- Without warning or explanation before procedure. Do X-ray(my insurance cover 100%), Bill Professional radiologist fee (Charge $2300) Here's my story The fact: On 3/9, I had annal examination with my PCP. I was told that my urine with little blood. My pcp advised to get a kidney ultrasound. I asked if i can also have spine Xrays because i always have spine pain. However, he sent me to Main Streetradiology. I asked him if i need to get authorized code with them. He said, Just regular Xrays and ultrasound, no needed. Before heading to Main Streetradiology, I comfirmed that for my Cigna insurance, outpatient and In network, Xray and ultrasound only pay copay $35 and doesn't apply to deductible. I checked, the Main Streetradiology is in network with Cigna. On 3/22, I went to Main Streetradiology to get Xrays and a ultrasound. First, I registered with a male. He asked a few question and checked my insurance status which is normal check-in procedure elsewhere. After finished input data to their system. I waited in the lobby to be called. After awhile, they called me. My first procedure was ultrasound, it was conducted by a female technician. Then, Xrays was conducted by two young male technicians. Soon, I finished all procedures and went straight home. Few days later, I received a bill with total almost $2300 from them. To figured out why this bill? I did following Called Cigna insurance: (Cigna)Said, the Main Street Radiology billed as professinal radiologist service, not Xray and ultrasound. We can't do anything, If the bill claims as professional Radiologist fee. You need to call them to change bill code to Xray and ultrasound. Called Main Street Rdiology: (Main Streetradiology)Said, We are radiology center, all imagines are interpreted by radiologists, its radiologist professional. Let your insurance call us. They kept play Ping pong... Argument: I requested regular Xrays and ultrasound and received are Regular Xrays & Ultrasound. By default, this service is 100% cover by my insurance. But magically, the bill became professional radiologist service fee which they are charging $2300. The main street radiology FAILED to warn or explain to me that services are actual professional radiologist service which will occur high fee. As a patient shoud no longer have responsibility on this fees. (If they told me, I definitely won't do). Furthermore, charging as professional radiologist fee -- the patitient should actual receive consultation, diagnose or treatment plan from radiologist, NOT simply interpret imagines behind scenes without patient awareness. For mycase, there even zero services from radiologists. My words: I'm so regret that I went this place. I was actually healthy before, but this problem made me a big headache. For a healthcare server finding loopholes to trick patients for their profits. They maybe powerful or rich, but immoral. I hated this type of business and will definitely seek justice for my rights even this is complex and annoying. And i wish anyone should do so. I saw someone on the review said, "wanted to file lawsuit against them no lawyers would like to take this tiny case." Is this case, I would recommend filling under "ProSe" program. The city court has specific department to file with ProSers. I WARNING everyone should get away from Mainstreet Radiology imagine Center! read more

So angry today had app to do breast exam , and the register boy was nice , but the person next to him give me lots nonsense problems wth I'm the pcp office manager u give so much problems I will not referring patients to there, this place ppl had bad attitude always. read more

Over there getting a procedure done .. since the covid pandemic I was hoping this place will change a little bit less ppl in the waiting room but NO on the 3 Fl it's fine but by the time I walk up to the fourth Fl omfg ... there were 10 ppl in the small waiting area and no social distance at all ... I can't believe this .. read more

Wondering why they receive so few stars? -Didn't send my films to my doctor for over 2 weeks. I called my doctor for a summary several times, but they were not at his office. I had to chase Main St radiology to send to tests to my doctor. - I always take a photo of any xray or MRI that I take. Main St technician Didn't let me take a photo with my phone of my OWN film displayed on the computer. That's unreasonable. I'll find another imaging center for any future uktrasounds or MRIs. read more

Extremely aggravated, I made an appointment for an abdominal ultrasound, where I couldn't eat or drink anything for 6 hours. I get to the place downtown flushing office and they tell me I don't have no appointments. Ask me to look at my phone records. I found the date and time I called but I still had to wait 3 hours to be seen. I just left and went to Lenox Hill Radiology where I was seen within minutes read more

Today, I attempted to schedule an appointment over the phone. Despite a prolonged wait, I eventually spoke with a representative who asked for my insurance card number. Unfortunately, I did not have it on hand. I previously visited the establishment and suggested providing my date of birth to retrieve my insurance card number from my profile. However, the representative repeatedly insisted that they required my insurance number to book the appointment. Despite my attempts to explain that the information could be found in my profile, the representative refused to do so. The behavior of the staff is perplexing to me. In the end I still did not get the appointment and she put me on a 40 minutes hold on the phone. They really need to train their staff's attitude more. read more

I had an ultrasound here and it went very smoothly. They started on time, and the technician performing the procedure, Sheng Feng, was very competent and explained the procedure well. I felt confident I was in good hands. Also the Chinese lady with glasses in booth 8 today, she was very kind and helpful. I would come here whenever I need a procedure. Thank you so much, I really appreciate the great service. read more

It was such a pleasure speaking with Dillon from 4th floor, Great Customer Service experience, he's a keeper, Kudos!

I've reported you to the New York State Department of Financial Services. There is some shady sh*t going on with your company. I've contacted you 7-8 times after my mom got an breast ultrasound in a 8 month period and still get reoccurring letters for billing in the mail, took many hours (12 hours just about) total out of my valuable day to get billing resolved. Only when I mentioned "this is shady, or this is fraud" over the phone did the customer service reps actually listen to me & tried to get a "manager" to get on my case after countless emails, phone calls, faxes and letters in correspondence. Customer reps are don't speak English well and are uncoordinated. I got it resolved today after spending hours on a conference call between Main Street Radiology Billing & United Healthcare, but I'm still reporting this shady business and everyone who had problems previously with this company. There is a thing I learned today and its called "ELDER ABUSE". Your unethical practices and unprofessional manner of billing is ELDER ABUSE. Elderly people and/or those who don't speak English which a lot of customers are who go to Main Street Radiology aren't as handy like a young working professional who takes time out of their valuable day 23 year old that is technology savvy, patient & calls BS when I see it for their loving mother. They would probably pay up to your ethical practices. I hope you get fined and/or some people will be held responsible to PAY UP. REPORT THEM. GOOD LUCK paying $$$ to the gov't & continuing your business. Avoid at all costs even if you have TOP insurance (PPO), United Healthcare in my mothers case, if you don't have insurance.. Good luck with your credit score and securing a bank loan when you truly need it as other reviews have indicated (scroll down). Edit #1: My response to a doctored and scripted response by true "professionals". I don't know how many times I heard "I apologize" from you people over the phone this morning leading on to this afternoon. First and foremost, I do not need anymore help as I have resolved my situation and there is a zero ($) balance on the account. I would like simply warn others on your questionable practices as I am a very logical and understanding individual. Your billing department was not at all professional or trained as you say as I had to talk to at least 4 or 5 individuals as they either were dodging questions or referring me to other "supervisors" within your company for hours this morning as I had to personally hold a conference call after being disconnected since the phone call went to voicemail to your manager in billing between Main Street Radiology and the private Healthcare insurance provider (Oxford Health - PPO not HMO) in this case (one of the best in the country with top dollar premiums). I don't know what others might have in terms of "private healthcare insurance", but I truly wish them the best of luck. EAT IT BUDDY. PS. "According to LinkedIn the manager in the billing department was a Cafeteria Manager for 10 years at a local public school in the middle of no where Ohio before she took up this glorified position in the billing department (so much for being "highly trained and qualified")" read more

Terrible front desk customer services. Rude and disrespectful. People, avoid this place, try flushing imaging center, instead. I will recommend my doctors not to refer patients to this place as well. read more

The staff is rude and unprofessional. You see and hear them discussing patients business aloud and gossiping. Complete violation of Hippa ! Hopefully this site can be formally reported. read more

Mr. Ari, I am glad to see the original first review from me is back. Main Street Radiology reception desk personnel shows no interest at all in taking the NYS workers' compensation case info and the WC insurance info from me, because the Ms. Huang (she answered her identity this way) told me not to write on the MSR's workers' comp form, and the ladies on the phone show the same hostile attitude when I tried to provide the WC insurance information and asked for a refund to me. One MSR lady was claiming there are two MSR accounts by my name, and could not tell which is which even after I told my DOB and part of my address. Now you replied to my email even goes to help the WC insurance by saying that I could not request a reimbursement because I paid MSR in cash! I would see how the whole system dis-serves and then tell the whole experiences, as much as I can. It's a premeditated and coordinated murder attempt on my life, and afterwards, so many parties just do the further harm and shift the blame. The MSR's MRI report on my cervical spine was just try to blame on the non-existent osteophyte, while the images show so much evidence it's from an injury. read more

I don't know why my mom keep wanting to come here . Most of the Chinese staffs are quite rude. The place is always full and they expect everyone to know where to go and stand and wait. The fat one woman on the 4th floor is the rudest . Thanks for your reply but it doesn't tell me why the workers there have to be so rude and mean. I was sitting there for over 2 hours waiting for my mom's procedures to be done so I hear the other patients interactions with your staffs. I'm Chinese and I can tell that the Asians workers have there are rude to the patients. I hope it's only this location because I have gone to the other location for my own tests. And you know most of the patients who goes to this location are elderly Asian patients so they won't be reviewing here or else your rating here will be even lower. read more

I have had many procedures done at the Bayside MSR locations. While I couldn't decide whether my stereotactic biopsy procedure should be done at Nassau County major hospital as before, or go to Flushing MSR for the biopsy, Ms. Joanna Lee at Bayside office was very helpful and suggested to me that I try the Flushing office because she knows the staff are very professional and well experienced, and the office has new machine as well. I am glad and relieved that I took her suggestion and did not have to suffer as much pain as I had previously at the other hospital. Yours truly, Appreciative patient read more

I've been coming to this Radiology center for years with my illness. With my latest visit, I've never been or felt more disappointed and dissatisfied with the staff who work at this place. Patients who come here may feel worried or scared with the news or confirmation of illness to come. You'd think mainstreet Radiology would hire personnel who are compassionate and understanding. NOT here. On January 22,2019 I had a question about where to take my paperwork and the woman I asked, name: Jennifer Jin, YELLED RUDELY at me saying "you come here so many times you should know already!!" in front of everybody in that office. I was completely taken aback. I asked her for her name to which she replied with "My name is Jennifer Jin, go ahead and report me!". I did report it with the assistant manager who told me "well the best I can do is apologize for her".... excuse me? The best you could do? How about speak to her about her disgusting behavior, and make sure she treats no one else like this in the future. What's really more disturbing, is that i have to continue to come here since my doctor uses this place. ETA: There was this amazing and professional person working there, she is a Physician Assistant, her name was Paulette. She was kind and made me feel at ease. Thank you Paulette for making me feel better after that disturbing ordeal I experienced. read more

Terrible attitude, one of the receptionist there was so racist to Chinese people, while I was waiting for my exam, I saw more than 1 time that that receptionist yelled "English! English!" So loud that everyone can hear, I could not imagine how embarrassed those ppl are being yelling at so loudly and treated so improperly. That receptionist doesn't know how to ask ppl nicely, she treated Chinese old ppl that doesn't understand English like they are stupid. In no way should anyone be treated like that. I really don't want to give one star to any business, considering there are other workers that and they might be actually nice. But I decided to give 1 star because I can't bare with the racism. Sorry. read more

Poor customer service and everyone here has an attitude and there is a crazy waiting time!!! I have an appointment at 11:30AM, and I arrived at 11:00AM, but I had been waited till 1:00PM to be seen! If i know i will have to wait so long, i won't even book an appointment with them. It really freaked me out! What's the point to get the appointment if you still have to wait two hour to be seen!! I wish I will never come back here, and I will tell all my friends not to come here for any exam! It's such a poor establishment!!! read more

Excellent service! I took my mom for her MRI exam and was very satisfied overall. We didn't spend too much time for the entireexam and thank to Soo for her fast and efficient service. My mom told me that she was very kind and made my mom very comfortable while taking exam. Thank you so much and I would definitely recommend this office to my friends! read more

Came here on a Saturday morning to get a x-ray done. My first impression was "damn, a bunch of loud mouth chinese people in the waiting room, should be a long wait..." After signing in, I waited for about 10 minutes and they called my name. After filling out all of the paperwork, I waited for about another 5 minutes and they called my name again to enter their facilities for the x-ray procedure. The entire x-ray process didn't take more than a minute. I was really surprised with their working speed in this radiology center in Flushing, Queens. I added extra quarters into my parking meter expecting a long wait and it turned out quite short. Verdict - It seems like a jungle in there because of all of the loud mouth asians but everything moves pretty fast here especially if you have all of your paperwork filled out properly and have your insurance information and ID ready. Quite honestly, I was impressed with the work speed of their staff. read more

Main Street Radiology - Radiologists Near Me - Flushing, New York

See all

This place is very disorganized. From start to finished be prepare to spent at least 2 hours here. Check in is smooth as they have more than enough resources for that but the wait for the actual testing can be anywhere from 30 min to an hour with new indication of when you are next. read more

Horrible. If you don't mind waiting more then 30mins. This is your place. Other then that. Go somewhere else. I spend 45mins waiting jus to get a damn cd that only took 2 mins. p.s i did created a yelp account, just to yelp this place..lol read more