Good thing first, the additional star in this review is for the customer service team on the…read morenon-billing hotline. They have been courteous and professional throughout this process, unlike the billing department. At first no one from the office informed me upfront that the same service--one I've self-paid for in the past at a cost more than 10 times less with other providers over three years--would cost this much. I've been a patient of Main Street Radiology for 4 years, and their service has always been excellent. However, this year's billing process has been an absolute nightmare. I have paid $1,100 and waited for their billing department to submit medical records to process the pending $800. Not only could they not locate my payment, but I also didn't receive an updated bill since August. Instead, they quietly updated the client portal without notifying me. Months later, I discovered that they moved the $800 balance to me on the portal--again, with no bill, no message, no notification. It has now been four months, and I am still waiting for a correct bill. Despite multiple promises, I haven't received a bill in the mail, any follow-up, or even a single reply to my email inquiries since December. When I spoke to their billing vendor, they blamed the holidays for the delays--a completely unprofessional and unacceptable excuse given how much time has passed. To make matters worse, they admitted during a call with my insurer that the original bill was incorrect. Yet, they still haven't provided the corrected statement they promised. Their communication has been wildly inconsistent--one day acknowledging the error, the next claiming the issue is "still pending," or even suggesting they might bill me later. This is despite the Explanation of Benefits (EOB) clearly stating that, the claim has already been paid under a different code, making their actions completely unjustifiable. No one from the actual office has reached out to resolve this issue, leaving me to deal with third-party vendors who lack the authority to take meaningful action. This lack of accountability, clear communication, and adherence to in-network contract obligations has made this an incredibly stressful and frustrating experience.

I brought my son to get an MRI last week. His doctor referred us to Main Street Radiology. I…read moreusually go to the one on Francis Lewis Blvd, but the Downtown Flushing location had earlier availability. Avoid downtown Flushing if you are driving whenever possible. It is overcrowded and the new traffic patterns where almost every road is either one way or no turns allowed... First impression was the parking lot was for employees only? I had to circle back and look for a parking lot. 2nd impression upon walking in was the waiting room ... I had flashbacks of being in the DMV. After a short wait, we went upstairs, got the MRI without any issues.

Although it's very busy there, employees are very diligent and assure they listen to concerns and…read morethey are not people who work slow and make mistakes. I applaud each and everyone who helped me. When my boyfriend and I went there earlier for x-ray early morning as first people to arrive when they do, they quickly was able to check him in, nicely allow me to wait close by and showed me where I can sit, and finished his X-ray in less than a few minutes. Their rate of providing printed CD was faster than all other radiology locations. They print it right away on the spot instead of hours later. They also mention the issue because they know it's important to follow up right away, whereas other clinics ask you to wait for the report to be done in whatever time from they conclude. Furthermore, even though they say report takes 2 days, the doctor actually already received the completed report in less than an hour. I recommend going early at opening hours for less longer line.

I had a left shouldered injury about 2 months ago and have been coming here for the last 2 months…read moreto check on the progress of my shoulder. The staff are courteous and efficient. There really isn't much of a wait from my experience. I used the back xray area which is part of New York Presbyterian. I would recommend coming here for xrays, as the staff members seem to care.

This is the best Radiology place i swear! Dr. Wang is very…read moreprofessional and kind, he'll explain to you everything you need to know before anything so no worries!!! Their bedside matter is impeccable! The rooms, waiting room and even Garage is Very clean! They have a free parking garage & This my favorite by far. Thank you!

I am a patient there, I don't have to wait long, take me in and out 1/2 hour for my exam, everybody…read moreare nice and helpful and the place is clean

ATTENTION!!! Make sure you understand how your health plan works and what it covers, especially for…read moreseniors. This radiology place will try to squeeze out every last cent from patients. Usually, centers will use both health plan and Medicare but ZPR will charge the most amount, apply the plans and still have patients pay the excessive amount not covered. Call your health plan first and opt for another radiology center, perhaps one TRULY in network. Do not rely on ZPR to answer, they say they are in network but charge the most. Other radiology centers that we have since used have not charged so excessively.

This new business on Queens Blvd, opposite Target, is convenient and the service is fast…read more Twice Grandma's doctor ordered a procedure and they were ready for us in 30 min. Service is friendly and professional on both visit. I hope they can keep up their high level of services.

Main Street Radiology has so many different sites. The Main…read moreStreet Radiology located at Glendale is one of my favorites. We always try to schedule our appointments here. Here are the reasons why: - Staff greet you and get you set up. Don't forget Insurance card and ID. - Registration area- Every staff member makes sure you are there for the right test and will call your doctor if there are any issues. They also keep you posted with any changes. -The technicians and staff that does the testing will check again and make sure you are okay before and after the test is done. Yes, trying to get an appointment on the phone is rough and difficult. Do not give up. When calling to schedule appointment we had two tests to be done and could only get appointments with two separate locations. When we got to the appointment and told them what happened, They helped us out and we got both test done here. There is a parking lot with an attendant on premise. Just remember. Tests like PET Scans are done at other another location and not on this site.

I had a really nice experience as a first time patient at this Radiology office from the moment I…read morebooked my appointment to get my services completed. I was very impressed that they had free Valet Parking there, like what! That's amazing because it's pretty difficult to find parking in the area so I loved that they offer this! Not to mention the valet attendant was so kind and assured me that if anything happens to any of the cars, the valet company would be held responsible. I walked in eager to check in. Unfortunately I didn't have the images I needed as I was there for a follow up visit and forgot to get my medical records from my previous provider. I didn't want to have to reschedule my appointment but the lady who checked me in was kind enough to accommodate me even if I waited a little longer but they were able to call my doctor and request what was needed. My mammogram/sonogram techs were both amazing and so knowledgeable. They explained the entire process, made sure I was comfortable and answered any and all doubts I had. I was so happy to be seen and that everything went smoothly. Thank you to the entire staff for kindness and support.

Friendly, Efficient and Helpful. I am in a wheelchair and they were very very helpfulread more

I can not say enough good things about Julie the MRI tech who was so receptive to my anxiety and…read morewent so above and beyond on last Thursday's 11am scheduled (12/18) abdominal/pelvic MRI! There is no way I could've gotten through it without her encouragement. I shared with her all my fears such as coughing as I was just getting over the flu, a very bad stomach and bathroom needs, and of course severe claustrophobia. She was an absolute doll and really showed such a patience and empathy. She talked to me through the microphone in between all the scans and made me feel seen and heard. She is such an asset to your organization and I wish her a joyous holiday celebration!

I recently had a mammogram at this location. They were on time with my appointment time and the…read moreexam was quick and painless. I used the restroom on my way out and was chased as I was leaving by the frantic technician that did my exam. They didn't check the date of my last menstruation until AFTER they did my mammogram. She wanted me to sign a paper stating I am not pregnant. I'm not, and I signed the paper, but that was a huge mistake on their part. If I had been pregnant and they did not check the date they could have exposed a fetus to radiation. It was careless, but thankfully no one was harmed. They need to be more careful with their protocols moving forward.

This place is a joke. They need to actually honor appointment times. Even when you have an 8am…read moreappointment, the first of the day, be prepared to wait at least an hour. The front desk staff has absolutely NO regard for patients. My appointment was at 8. I signed in when I arrived a few mins before 8. I told them that I had an appointment, they had me wait. At 8:30 I went up to the desk, they told me to sign in. I said I did, they said that I need to wait to be called. I said no, my appointment was a half hour ago and I have to get to work, I can't wait. They said "you'll be called soon" and I said what time. They couldn't answer. Then the desk worker checked me in The techs are fine and the quality of care is what I would expect anywhere. But the office is incredibly poorly run.

Trying to reach Elmhurst location is very hard. My 87 yr old mother has a manmo today. No one in…read moreanswering to help me. 5 mins of voice recording, giving me PTSD regarding my former cancer. It's 91 degrees . Where will she be waiting inside or out. Will someone help her, can I go in with her? Questions never answered. Lennox took over all radiologists who don't pick up calls. SMH

I feel kind of bad giving this place a low review because the lady at the desk that took all of my…read moreinformation was extremely nice. She answered all my questions and made sure I was all set before going in for my appointment. The doctor was ok. He didn't introduce himself. Lol I have no idea what his name is. I like that he was very straight to the point, though. He kept it simple. Told me what I needed to know and didn't waste any time getting me into the MRI machine. I had severe back pain and he helped me up and out of the machine even though it took forever lol. The reasons why I give such a low rating is because (1) it smelled funny in there. Like they may be battling a rodent problem? It smelled like a mouse had died in the walls or something. (2) I waited over two hours past my appointment time to get MRI done. It's not the worst place in the world, but I would recommend looking around for another place before settling on this one. Since that visit, I've gone to Neighborhood Radiology on Metropolitan Avenue in Forest Hills. A MUCH better experience. Try there if you can.

Terrible experience. Had a shot taken and it got horribly bruised hours later. The care in this…read moreplace was bad since the nurse was really rough with how she was managing the injections. Wouldn't recommend to anybody and if you want your arm to get bruised as well then be my guest. Staff there were extremely rude to the point where they snapped at me telling me to hurry up.

I will make this as direct as possible. My elderly mother had a horrible experience. She was…read moretreated badly by a lab aide. She turned her away saying he was in the wrong place which turned out she was in the right place. She then had her ID and insurance cards thrown back at her. When going to have her blood drawn she was roughly handled which now resulted in her having a bulge and a bruise. Please rectify this, no one deserves to be treated rudely & handled roughly during a routine blood test. I guess we are not the right type of patients welcomed at this office, of Asian decent to be exact.