Visited this nearby new rapid Covid testing center on the recommendation of a friend.
It looks like a pop-up business that has quickly opened inside an abandoned old store. It's airy / spacious, but feel a bit strange inside.
Before you go in they ask you to scan a QR code and then enter all your details online (pic attached).
Obviously this takes a while, and you include pics of drivers license and insurance card.
The lady at the makeshift front desk seemed to be having a bad day / printer was causing her problems and she was not very friendly or helpful. I was there with my son. I understand that right now these places are in high demand and have a lot of visitors and also a lot of people asking the same stupid questions, but surely the role is to be as friendly as you can.
Our wait once we had registered was quick, maybe 5 mins, we were then seen promptly by a tech in a side room. She was pleasant and quickly swabbed us both. I tried asking a few questions but she basically said, if you test positive a doctor will call you. (So I get it, she is just taking a swab and doesn't give advice etc).
20 minutes or so later I got 2 emails, my results were negative, but my son tested positive. Obviously quite a stressful email to get (!)
My 2 star review is because of this - no one from this facility ever called us to follow up, no doctor contacted us from here, nothing , zero, zip.
I understand that the primary purpose of these places is to administer quick tests, and they did that part quickly and efficiently, but there should be some minimum level of care / follow up afterwards- a 5 min call with an actual doctor and maybe a fact sheet or link to current care / information/ help etc... read more