Today I went to Pronto Muffler & Brake for a small job. I appreciate how they understood I didn't…read morewant to spend more than was needed and addressed my immediate concerns without overselling me. Which they reasonably could. I feel they treated my situation like they would for themselves and or a family member in the same situation. This was my first time there, I was a brand new customer. There facility is wonderful, nice and clean and well kept. Plenty of space in the front office and waiting room. They have plenty of bays in their garage and worked quickly and reasonably to fix my car. My car is 27 years old and in poor condition, not a looker by any means. I generally have problems finding mechanics who will just fix the immediate problem or what I want fixed because they want to upsell me. Not with Pronto. I know what I need, I know what's worth doing and how much I can afford. Pronto was incredibly reasonable in the price they provided and the work was beyond my expectations. I'll be back and I'll recommend them to everyone I meet.

These guys are really knowledgeable and provide quality work i recommend going to check them out!read more

My brakes had been making a rather unpleasant and worrisome noise, so I figured I should make it a…read morepriority to actually get them looked at. I asked on a local facebook group for an honest shop for brakes and no one knew of one. Lol! So, I took my search online to read reviews. Granted, I do marketing for my day job, so I know online reviews cannot be trusted entirely since the majority of people only review a place when they want to complain. I found this shop with a 5 star review rating. A car shop with a 5 star rating!? What!? Read the reviews and checked on the filtered reviews (from Yelps dumb algorithm) and it was another 5 star review. Sweet! I figured this was a place to check out, since what auto shop that has been in business longer than a month has all good reviews!? So here I am. When you drive up, it is a modest auto shop. I was looking for an honest shop that wasn't just hellbent on huge profits, so it didn't surprise me. When I went into the shop, all the guys were working. I simply asked if they could look at my brakes and they were super nice and came to help me immediately. My car got in within minutes! The employees and owner were nice, down to earth, honest, and authentic. I needed new front brakes - no shocker there. Rick gave me my quote and time estimate, which was reasonable. I asked a few questions and he happily answered them. The owner, Rick, is a super nice guy! When I approved the work, he got the parts on their way and got started on my car. While waiting I spoke with a few members of their staff - all super nice and professional. I don't need an auto shop with a fancy building with a luxury lobby (which has to be paid for through overpricing of services). I just need an auto shop that is knowledgeable and honest. Mission accomplished! Driving out of here with new front brakes and no longer fearing for my life while braking!

Great experience! They swapped out my rear shocks, quoted a fair price, and stuck to it - no…read moresurprises. The job was done in one day as promised, with easy drop-off and pickup. I'll definitely be back!

I had a nail in my tire causing it to leak air. I was recommended this shop on Facebook and they…read morewere able to help me right away. I was in and out in about 45 minutes, and the service was quick and easy. Reasonably priced too! I would definitely recommend them and return if I need to in the future.

I am visiting family who recently moved to Celina. My son in law had been asking around for…read morerecommendations for vehicle repair, maintenance, etc. for his vehicles. This auto repair shop was the one everyone recommended to him. Being from KY, and not knowing where to go, we took everyones recommendations. I WAS SO THRILLED and glad I did. The got to my truck timely, they kept me informed of the progress, the cost and when it would be completed. If I lived here, they would have my business. I dropped my truck off after hours and that was easy too. Isabelle, i appreciate your help and kindness. This is a great place for auto repair!!!

DO NOT GO HERE!! READ BEFORE GOING…read moreOVERCHARGING ESTIMATES!! Made my first Yelp account just to write about how terrible this shop treats/SCAMS its customers with FAKE ESTIMATES, and to save you the time/money. DO NOT GO HERE. 1-If you have parts in your car they do not care about scratching your interior up taking them out. I'll add photos.. 2- I was looking for shops to do a bolt-on install/cut/patch job on a NON-damaged exhaust for my Nissan 370z that I already had all the parts for. I called to see if they could do the job, but the person on the phone didn't even know what a Y Pipe was and claimed my car doesn't come with one. (AT AN EXHAUST SHOP) When a simple Google search would teach you that it does. It was a straightforward job so I gave them a chance and drove there for an estimate. (Had to show them what I wanted installed/done to my car before getting a estimate) Once I pulled up he said "We can't start working on it today but we can start/finish by tomorrow" "Leave the keys here and we'll get it done." Not knowing what they were doing with my car or that I had the parts in my trunk at this point. Then I said "Can I show u what I want cut/done, the parts are in my car". He then says "Oh, you have the parts with you" confused... I then proceeded to show him what I wanted done. He says "For the cuts/patch alone it would be $200" and "$450 no more than $500 for the full job done by tomorrow". Which was $150 more than the first shop I went to, but had a longer wait time. I double checked that he said $450 and left my car with them MAINLY CONSIDERING they'd get it done by tomorrow, and it fit my schedule. The next day they called "saying my car is ready, and the cost was $600. ($20 for an added part)" I said "ok I'll be on my way" hoping for a reasonable breakdown for an added $130. On a $450-$500 estimated job that came with all the parts. I asked them for a price breakdown and why the price changed from $450-500 to $580. The guy then lies to my face and says "I said $580 yesterday, there's no breakdown it was all labor". "$600 of straight labor" I asked if there were any photos, or anything to show that the job was done well. (Since it's under the car) He says "You can have another shop put it on a lift for you, or start it up as proof" On a $600 job... He then brought his manager in and I explained what happened. The manager insisted there's no way $130 was added out of nowhere and that I wasn't telling the truth. (The cat back exhaust alone cost $2500 why would I lie about $130...) Then the guy who lied at the counter lied again now saying the $450 came from ME asking for $450 not from him saying $450. (After just saying we didn't talk about $450 prior) When all I asked for was an estimate the day before just like every other shop I called. I didn't bother influencing the price they gave me knowing I could just go somewhere else if I didn't like it. He also lied about seeing me leave the parking lot to get an estimate from somewhere else to his manager. When all I told him was that I debated going somewhere else because of the price the first day. (Then waited in my car for a few ) but decided to leave my car with them. (Never left the shop) I didn't bother arguing with 2 scam artist so I ended up just paying them and leaving. (Otherwise, I wouldn't get my car back obviously) They got the Job done hopefully. ( I don't have any proof besides the car running) Very disappointing first-time experience with this shop. Don't suggest anyone going here. If you have no choice please get EVERYTHING written on paper. Thanks for reading, God bless.

Good pricing. Did my muffler delete but said I only had one resonator took it to miller muffler and…read morethey mentioned I still had one more resonator so I had them remove that. Also had after market tips and they refused to install them said they wouldn't fit then went to miller muffler and had them install both tips for like $100. Honestly kinda disappointed with how they lied about the only having one resonator and that they couldn't install my after market exhaust tips

HISTORY: Struggling with the management of the scheduling…read moreand management of commitment. IF my vehicle is going to be late, I need to make Plan B and C ways to ahead of a "late". Communication is key with managing my vehicle's mechanical issues. When you work 7-5, you have to create options for how to get to/from work/home. My vehicle was to be ready Tuesday by 1700. At 1700 I had to call and ask for a status. Yesterday (Tuesday) said it would be ready around 1000 today (Wednesday). It is 1330 now and no call. I am concerned with how well I can trust this place now. Now I'm worried about how well the work is. CURRENT: Owner and operator personally called and worked out my schedule concerns and literally setup delivery for my vehicle. Explained information that created the problem and shared their plan to avoid recurring schedule concerns. The behavior I experienced from Mr Trevor is more than I expected but appreciated greatly. Enough to extend my full trust in their work and future scheduling. The best experience in all my Yelp reviews... Thank you Provision Automotive!

I had an amazing experience with Provision Automotive (Melissa) this week. My car had to be towed…read morein on Monday, and they were kind, patient, and helpful every single step of the way. Their customer service is truly top‑tier -- they kept me informed, explained everything clearly, and made a stressful situation feel so much easier. Everyone I interacted with was professional and genuinely caring. You can tell they take pride in their work and in treating people right. I'm so grateful for how they handled my car and how they treated me throughout the process. Highly recommend Provision Auto if you want honest service, great communication, and a team that actually cares about their customers.

If I could give 10 stars, I absolutely would!…read more I had an amazing experience at Legendary Automotive Diesel & Repair in McKinney. From the moment I walked in, I was greeted with a warm welcome. Everyone on the team was friendly, professional, and made me feel like a valued customer. Austin Lathrop took excellent care of me. He was knowledgeable, courteous, and kept his word by updating me exactly when he said he would. My car was repaired perfectly, and the entire experience exceeded my expectations. No one asked me to write this review--I simply wanted to recognize outstanding customer service. Legendary Automotive has earned my business for life, and I highly recommend them. If you're looking for honest, dependable, and professional service, ask for Austin Lathrop. You won't be disappointed!

I just called for a quote, and unfortunately they don't give estimations. But I just got the best…read morecustomer service and personalized care I have ever gotten over the phone than any other auto shop. Shoutout to Austin on the phone. Great guy. His amazing service over the phone alone was so good, you guys have me hooked as a customer already. If I end up needing help, I'm taking it to you guys with no second guessing. Or heck, anything else down the line!

Been bringing the family cars here for servicing the last 3 years. Always honest, straightforward…read moreand prompt in their service and repairs. Truly a hidden gem and staff friendly and not trying to upsell and if anything they always try to save us money.

This will be my go to place for my all my automobile needs. I will definitely come back to more…read moreauto repairs and will definitely recommend this place to my family and friends.

I had a great experience at Kwik Kar Lube & Tune. Even though I showed up just 10 minutes before…read moreclosing, Jordan, Jacob, and Josh welcomed me with open arms and took care of me without making me feel rushed. They were friendly, professional, and worked quickly to get everything taken care of. The highlight of my visit was Travis. He went above and beyond to make sure I had an excellent experience and truly made the visit even better. It's rare to find customer service like this, especially at the end of the day. I really appreciate the entire team's professionalism and positive attitude. I'll definitely be coming back and highly recommend them!

Second visit for emissions test for my other vehicle. As stated in my previous review, it was a…read morequick in and out with the test. Highly recommend this place