Based on the reviews and the fact that it's just a few blocks away is why I chose this place. The office is very nicely decorated and welcoming as it feels like a grand living room. So the first red flag was when I made an appt online, showed up the day of my appt 7/9/18 to only then find out they were on a summer break. No mention of this break on the website, the calendar was obviously not blocked off. I thought well I should maybe take some responsibility given that I did not receive a confirmation. So later when they were back from break I made another appt online, I didn't receive a confirmation so I called in. The person who answered the phone left me on hold for 20 mins. A couple weeks later I simply went in person to make the appointment which was a little difficult because they don't open until 11am and I'm usually already at work. So I stopped in on my lunch break, it was one patient/customer checking in and one patient/customer waiting to be seen. I was standing at the counter for about 7 minutes and then the young receptionist asked if I'd be willing to have a seat as she had to help another patient/customer, I responded sure, now this whole time there's a man doing paper work at the counter. I sit for 20 mins and it wasn't until I received a call from my fiancé urging me to leave and it was that conversation that finally prompted the man at the counter who I'm assuming is one of the doctors at the time to schedule my appointment for the following Monday. He asked for my insurance card and there were no other questions and scheduled me.
MY VISIT... I arrive right on time, the young receptionist from before took me to one of the rooms to do all the preliminary tests and questions. She was nice, personable, and professional. She placed me back in the waiting lounge and shortly there after the female doctor called me back. This is pretty much where my appointment took a nose dive. She was rushed in her questions, like asking me three questions at once and then seemed to grow a bit frustrated when I asked her to repeat the question, she was very curt. Once she began the testing of my eyes she was moving so fast with the exam my eyes did not have time to adjust from one image to the next, funny thing is had she simply slowed it down, the entire exam would have been smoother. She asked me about my previous glasses and why I hadn't worn them often, I said I also had contact lenses and that I felt like due to the astigmatism the prescription felt too strong or sharp. Well this answer frustrated because she became visibly irritated like "what do you mean, do you mean you didn't get used to them." I'm sorry I may not be using the right verbiage I just felt a strain. She then said so did you want lenses as well because I would have to measure your eyes for contacts, I replied yes. In a frustrated manner she responded "so you want frames and lenses, there's an added cost." I said yes I am aware thats how my insurance works. she said I have to send you out and the front desk will go over cost. She then numbed my eyeballs and did so while explaining it, not before. Guided me out and told me to sit in the chair where you would get fitted for glasses, "sit there." The receptionist asked me if I wanted both frames and lenses as if it was foreign concept, next thing I know the man from earlier is plops down contact lenses in front of me while walking and asked abruptly with no explanation "do you need me to train you." I responded with a perplexed no. I put the contacts in and 25 minutes later the female doctor called me back, did a few quick tests in a huff, guided me out of the office, I emphasized that I appreciated her time since it seemed as if I was infringing on it.
At check out the receptionist was quite confused as to how to charge me and deal with my insurance. At this point how I felt I had been treated I just wanted my prescription and to leave. My insurance covers a select set of frames, I had to ask which ones they were, she informed me that my contact lenses they had just given me to test the fit and accuracy acted as the frames that would be covered by my insurance. I responded that I have to pay out of pocket for the lenses exam. She then asked the man and he snapped at her infant of me and another customer and went on a rant about the type of insurance I have, so now she's embarrassed, I'm angry and embarrassed. She then tells me that for 3 months of lenses it will be $180. If I could just have my prescription I'll get them elsewhere, she then informed me that the doctor enters them at the end day so I would have to come back. I quickly picked out one of the few select frames, and left. I have to go back to pick up my current prescription and wait a couple months for the frames I will use as back ups. Just because a person has crappy insurance doesn't mean they don't have money or are to be treated like crap. read more
