Justin and his team dried water damage from a busted pipe in our San Francisco condo. They were…read morefast - willing to come out night-of. They were thorough, and performed minimal demolition. Justin was also patient and courteous. He answered my many panicked questions about insurance, follow-up repairs, etc. Moreover, he clearly states when he's not an expert, and refers to general contractors when it comes to rebuild work Not a con, but tip. Fire & Water is great for water mitigation, but to my knowledge does not handle demolition rebuild (and that focus is probably why they're so great). I'd pick them again 10/10 times, but be prepared to have general contractors lined up after water mitigation

Justin at Fire & Water damage was prompt and helpful during a stressful time while I was managing…read morethe remediation work needed out of the country. His team was very professional and took care of my home under difficult circumstances. Justin made every effort to answer my questions in a timely manner and be available. The entire process with Justin and Chrissy was smooth and effortless and I also really appreciate the detailed invoice summary and logs. Definitely would recommend this team!

We had an unfortunate bathroom water leak which required extensive water and mold remediation,…read morewhich was a major problem. We contacted Reactic Restoration and they immediately responded. We were fortunate that the case manager assigned was Project Manager Liel. He is the ultimate professional. He thoroughly explained the scope of work, provided alternatives and solutions, and made this unfortunate situation stress-free. I have hired many service companies for various problems in the past, but never have I experienced such outstanding customer service. Liel truly understands the meaning of working well with customers as he is very responsive, extremely helpful and takes time to address customer questions and all concerns. He helped us with time sensitive scheduling and it was a life saver. It goes without saying that we highly recommend Reactic Restoration!

I hired Reactic Restoration for mold remediation and also rebuilding the wall afterwards. Leil was…read moreour project manager, who did fantastic job updating quotes, scheduling to secure the only time window that works for us, actively communicating with us of latest state and changes need to be made. He also helped us bridging with their rebuild team to seamlessly repair our dry wall afterwards. We are very happy with the result. Highly recommend them for anyone who is facing the annoying mold situations!

Bay Area storms last December were a pain. I reached out to Mike's Water Damage, and Mike was…read moreon-site early Christmas morning. Over the next few days, I found Mike to be super responsive, extremely accommodating, wonderfully communicative, and compassionate. He promptly assessed the situation, suggested reasonable solutions, and kept me in the loop at all times. Dealing with water damage is extremely stressful, and Mike made an extremely stressful situation bearable! Thank you, Mike!

I work for a property management company and we hired Waters Fault after we found extensive water…read moredamage + mold in a home that we manage. From the beginning, they were extremely pleasant to work with and very responsive. The owner of the home, the tenants who live there, and our property management team are all very happy with their work. They also charged reasonable prices for the job that they did. They helped to make the best of a pretty bad situation. As I run a property management company, I most likely will end up needing a service like this again, hopefully not too soon. When I do, Water's Fault will be the first company I call. I most definitely recommend Mikhail and his team to anyone who is in need of a company to repair water damage and/or remediation services.

Edwin was fantastic! patient, informative and professional. Great job! Needed some work done on the…read morewater heater and Edwin was great in completing

Their guy gave me an estimate for 3x what everyone else is quoting. for a flex hose replacement…read more That is a waste of everyone's time. He also couldn't find the door to enter my building and he told me that he wouldn't fix it because he's not in the vendors' list that my building maintains. When we asked the building management about this, they said "as long as the contractor is licensed and insured, they can work on this". I'm very disappointed.

Faragon was wonderful to work with!!! My upstairs neighbor had a flood, which impacted my…read moreapartment and a few others. Communication with Faragon was EXCELLENT - specifically with Nicole and Kristina - I just love love love them and can't say enough great things about their customer service - they are so friendly, thorough, understanding, and follow up in a timely manner. I could always call them and get through - Someone always picked up the phone, which I appreciated! They were always able to answer my questions quickly and were extremely helpful. I still have PTSD from the flood, but their support and updates made the process more bearable, and I'm so grateful for them. Faragon sent a team asap to come inspect the walls, floors and ceilings for water/damage, and they set up big machines to suck out the water and dry everything. It took the machines 11 days to eliminate all the water/moisture in the laundry area, bathroom, hall closet, and bedroom closet. The machines were extremely loud and heated up my apartment to 88 degrees - so I had to evacuate with my bunny because I couldn't even think straight with the noise and heat. No sheetrock/drywall or floors needed to be repaired. I just really wanted to thank Nicole, Kristina, and the Faragon team for all of their help and customer support!!! :-) When disasters like this happen, it causes a ton of anxiety because your entire life gets turned upside down. They are super responsive, transparent, communicative, caring, diligent, and understand the sense of urgency. I truly appreciate you all so much - THANK YOU!!!!! :-)

I contacted the business as instructed - was told to email them and then was ignored. My property…read moremanagement company hired them to deal with an water incident I was responsible for. First, they installed dehumidifiers and fans - unfortunately, they were done incorrectly and they kept on shutting down. In spite of this, they still charged for non-operational machines, Then they prematurely scheduled a demo and since the techs had nothing to do, they billed approximately $1,000. The inspector was nice and informative but their office still over billed and under delivered. 1 would not use them again.

Juan Reyes and Enrique arrived on time and completed their work drying out and sanitizing the…read moreground in my crawl space under a leaking pipe in time for my plumbing crew to begin their work the following day. I was concerned there might be too great a time gap between when they completed their work and when the replumbing could start but this turned out to not be an issue. Dry Kings completed their work and the plumbers completed their work. All good now.

I had such a FANTASTIC experience with Dry Kings! Frank and Enrique managed all the details of the…read moredry out from a top floor toilet flooding the downstairs ceilings, and they were so professional, efficient, kind, gracious, respectful, and conscientious! From the moment that I first spoke to Oscar on the phone I knew that I had picked the right team to help with my flood emergency! Frank and Enrique came out right away and assessed the situation and explained what needed to be done, and then went out of their way to treat me and my home with respect and care. They did an AMAZING job drying out my ceiling and walls, and sanitizing the areas, and removing mold! I'm so grateful for everything that they did, and the speed and efficiency with which they handled the entire situation! I recommend Dry Kings as your first call in a water emergency of any sort!

Recently my bathroom floor was flooded, with water leaking through the subfloor to the garage…read morebelow. Since the first day of work, Dio was thorough, professional, and honest with his work. He didn't break down any walls or ceilings, just drilled holes at the affected areas to run tubing for his drying equipment. He and his assistant always came on time, sometimes a bit earlier, to check progress and work. When his initial attempt to dry the floor didn't work as well as we hoped, he informed me that the bathroom floor needed to be removed so his equipment can do its magic - a statement backed up by the field adjuster for my home insurance who checked the damage, so I knew he was being honest. The water mitigation and repairs took weeks due to logistics, and I had to pay him late because my insurance stopped responding and I needed to secure funds first. But through it all, Dio and his assistant were patient and understanding. When they fixed up the holes they made in the garage and realized the paint didn't match, they came back the next day with the right color, no problem. Their work was so good, you can't even tell there was damage in the first place! I highly recommend Dio to anyone who needs water mitigation work. Thank you so much, Dio!

Was reasonable in approach when I called, didn't have to break down a bunch of walls; identified…read morewhere there was water in the walls, and offered availability the next day to address my issue; He stuck a bunch of tubes through small screwdriver sized holes in my drywall and let it run for 5 days. Similar to other reviews, he came out and checked midway and added additional devices to ensure the water would be gone. Communicated well on phone and text messages. It was a pretty straightforward job so was glad it worked out.

I was a client at a health facility in which a couple guys from ServiceMaster were working today…read more They had equipment set up outside a public, individual use bathroom where one of them was waiting for a couple clients, including myself to finish using it so he could enter to work. Right when I opened the door and began walking out, the worker began walking towards me to try to walk around me, but there wasn't enough room for two people to pass each other due to the small space and the equipment they had set up next to the door. When I tried to move around him, I accidentally kicked a large piece of equipment and hurt my foot, which still hurts over half an hour later. The worker did not apologize. I saw him and his "supervisor" outside and first spoke to the offender. Turned out he does not speak English, but when I said "you don't even say sorry", he said it, so he knew enough to say sorry. After speaking to the "supervisor", I didn't leave the the conversation thinking that he would definitely say something to his employee about the need to give clients more space when they are setting up equipment to work. He said sorry, but actually tried to argue with me, saying the bathroom was supposed to be closed. When I told him that his worker gave a lady space to leave the bathroom, but not me, he had nothing to say. Based on this experience, I would never call this company for service.

Don't bother calling them! I tried getting them to repair…read morewater damage to our condo in Valencia. Called the Riverside dispatch 3 times and never got a call back. in addition, they wanted to be paid in full up front, before starting work, or even scheduling a repair date! What company does this. I'm surprised people would do that. I've been screwed before, a contractor who I trusted, paid in full before work was completed and had to pay someone else to finish it. stupid me!! If I could I would give this company a negative 10 stars! Do yourself a favor and call Service Pros.

What can I say? I've worked a lot with Ideal Restoration, I wouldnt trust anyone in my home, other…read morethan these guys. They dont cut any corners and they do everything by the book and for everyones safety which is most important. I have no doubt that if I EVER have any issue where I need a restoration company i know who to turn too. Everyone in the staff is EXTREMELY knowledgeable in the restoration industry and they made me and my wife very comfortable. I have even had the owner of the company follow up with me on occasions to make sure I was satisfied with the work they did. They even have Account Managers dedicated to making sure that every experience with them goes flawless! I have never had anyone call me after the work was done and paid for to make sure I was happy and content with the work they did, and if I had any issue what so ever, it gets addressed as soon as its made aware. Its nice to know there is still companies that pride themselves on good/quality work and great customer service. Good Job guys- Happy Customer

One of your drivers just made an illegal left turn while blowing thru a red light and almost plowed…read moreright into me. Then he had the tenacity to flip me off and start honking like a mad man at me. When arriving to the next stoplight I got out of my vehicle to snap a couple of photos of him and his truck. He of course took out his phone to start videoing me threatening to go to the police. I hope he does because the traffic camera will validate how he blew thru the red light and almost plowed into me!!!!