Beware going to Wyoming Veterinary Clinic. Unbelievable with these staff and especially the doctor totally unprofessional and disrespectful.
These staff and doctor are rude, lack people skills, training, lairs, and they took advantage of the customers, especially the disability people like myself.
If you plan on doing business with them, then good luck. The best advice is never to do verbal agreement and be sure do sign nothing with them without a full written estimate, itemize.
Regardless of many years, we gave the business to them and this time they decide to take advantage of us.
I simply call in ask for a price to declaw two cats and they told me $210.00 for the front paw of each cat, plus medicine, which about $15 and two days stay.
I asked if they able to do 4 paws and they said yes $270.00 for each cat. I ask is there anything else I needed to know and additional charge and etc, which they said nope that is it.
They told me my first cat had been there and he is good, but the 2nd cat hadn't, which needed bring in for a checkup, which I did and cost $83.
I did and made an appointment and friend of my drop the cat off to get the declaw done.
The Vet didn't do four paws for each cat, which only two in front. Now they telling me the bill is $802.00 ..
I said what and how? I was told no more than $500.00. They charge me for microchip, which the cat already had and another bunch of bogus charge of extra $300.00
Their answer was the paper was signed and it what it is.
I like what you mean paper signed? The Vet response was "it what it is." These people had no answer and they kept using the reverse tactic and try turntable around on me.
They couldn't justify to me the charge. They kept saying the paper sign, and I ask them to explain it to me and her answer was I was rude.
How was I rude when I ask oh please help me to understand explain this to me, then they want to insult me. They spoke to me like I was dumb and uneducated.
I kept my calm and I was polite, which the staff wasn't even trying to make an effort. The only thing that comes out their mouth was a paper sign and this is the total amount or we come after you.
I see this wasn't going to get anywhere with this lady and I ask to speak her to her boss and then the doctor got on the phone and just attack me before I said work and without understand what going on. Basically telling me that I insult his staff and he wants his money.
WOW, I said excuse me and I explain it to him and he said ( yes you guessed it) your friend sign the paper. HELLO shut up about the paper and get pass to it and what paper? geez
A friend of my (she deaf) drop of my cats and the Vet told her to sign this paper to proceed the surgery.
The Vet love throw in my face said it the paper signs.. I said what sign? the Vet said the agreement.
I said the agreement about proceeding the surgery and your point is? They said correct.
They admit it to me they didn't discuss the additional charge to me or to my friend. They insist the paper was signed and they felt like whatever they feel what cat needed and went on did it upon their-self without telling me.
They whole point is that I ask upfront of the cost and they told me verbally the cost. The doctor told me too bad and I should have it in writing.
My comment to them was "interesting as I am in business for myself for 22 years and I not comparing myself to you, but I never do contract with any of my customers and never use contract against to my customer.. Again this wasn't an agreement of charge." I never stoop low to my customer like that and tell them oh well. I alway make sure my customer is happy and what we agree on".
Also, the way the doctor spoke to me, never my lifetime I ever met a supposed to be a professional doctor and how he spoke to me.
The Vet plays the game as they try to tell me I didn't ask for the whole cost. I did ask for the total cost out of the door.
Instead, the Vet to try speak with their customer to understand what happened here, they were so ignorant and unprofessional.
How sad is that as I'm the only one acting reasonable and professional about this. This is how they behave?
That shows me their weakness, desperate and under achiever...
Something isn't right about the staff, doctor, and the place. I will look further into this..
Don't you love it even you ask them THREE times and they insist is only $210 plus medication and taxes. Then they turn around said, "ooh we only gave you surgery cost and you didn't ask for what total expense would be." HELLO, I did ask.
I don't ask for a partial price. I ask for the total cost out of the door.
The way the staff and the doctor spoke to me, which you can see isn't wasn't their first time.
Let me make this clear about the $802 that wasn't like I couldn't afford it, which the whole issue is that the Vet knew what the agreement was, as what I was told and they took advantage of me and hit me up for another $300.00..
Wyoming Veterinary Clinic is just pathetic. I taking my read more