Why have set business hours if they not going to open at that time. I been waiting outside since 9am and nobody seems to be there or seems to be open. The gate is closed. Please adjust your hours or open on time. read more

WSS - Shoe Stores Near Me - Paramount, California

What's the point of this them having restrooms if there not gonna let anyone use them. Make sure your kids use's the restroom before you go to this terrible place because they didn't even let my 5 year old use it. read more

Never in my years of going to a WSS was I asked to show proof of I.D to use MY points. Why offer to use my points then tell me I need to show proof of I.d. Service from Anna (23227) as shown on receipt , was an unpleasant misfortune. How can I not use my points but still my membership is shown on my receipt . So I earned more points for this purchase but could not use my points. Make it make sense Anna. Use your brain. Will not be returning to that location. She's lucky I did not make her job hard and embarrass her. She needs to sit down with her boss and go over her job description and the terms and policy. read more

WSS is my favorite shoe store! I've been going to all WSS for years. It's my go to place because they're convenient and prices are fair. This wss was clean. Outside and in. Parking was easy and the lot was well lit. Now selection isn't always the best. That's why my kids dont like coming here anymore. I keep coming here because it's simple. It's not about what you wear but how you wear it! I buy all classics. I buy my running shoes here too. I even buy apparel/clothes because I find stuff here I can't find anywhere else. They used to send coupons in the mail. I miss those! They had me coming 2x a month or more. Plus my points add up so it keeps me coming back. Now service. I've never, ever had a bad experience at any wss. At this location (and all) the employees are helpful, they greet me as I walk in, ask if I need help and since I can pick my own shoe size, color and style, it's always a smooth experience. I should get sponsored by wss lol I just love this place. I hope my review helped this location out. read more

WSS - Reebok classics. Everywhere else, $75. At WSS $65 - Shoe Stores Near Me - Paramount, California

I walked in here and they denied me and my service dog after I advices Richard the manager that my dog is my service animal this is against the law period I hope whoever is managing this business gets thee business in line and is knowledgeable it's Christmas Eve and I cannot leave my dog in the car with this heat wock is what they requested me to do read more

Placed an online order for the Holidays It's been 5 days & still NO UPDATE. They can't even pick up the phone when I call. Very unprofessional & inconvenient read more

The store manager has 0 customer service skills. He's rude and makes me feel unwanted at this store. It makes me wonder what kind of example he's setting for the other employees. I definitely agree with the low rating and bad reviews. I've been to this location multiple times and every single time there's been a problem with my returns, exchanges, or sizes. I live down the street from this store and I'd rather drive the distance to another location if it means receiving some good customer service read more

As me and my partner walked we asked for help because I knew what I wanted. The gentleman was kinda unprofessional. He replied with I gotta help this man first so hold on. Like wow ok. We aren't your friend. Second was who ever is running the store your workers are just blabbering I gotta go pee. Like you don't gotta say it in front of the whole store. I think just y'all need to be a little more professional talking wise. Other then that it was all good. read more

Had a $10 off online coupon. I was in the store and they wouldn't let me use it unless I purchased online and picked up in store. So the manager Margarita really wanted me to pay online so they could receive the order and go pick the item instead of just honoring the coupon while I was standing in line at the store with the shoes LOL. So lame read more

The manager denied my 8 year old child to use the toilet and I know it's not a public restroom but still kind of annoying that they can't accommodate a child. Hope you have a better experience read more

I was looking for comfortable sneakers but I didn't know where to start (I don't usually wear them)!! I asked for assistance from a young lady named Cassandra and she was extremely helpful!!! She gave me different options and brought me different sizes that could work. Within minutes, I found the perfect pair!! I had a wonderful experience and it was all due to Cassandra's expertise and awesome customer service!! read more

I went to the store with my father on 12/09 when we entered only one person greeted us which was a guy manager very nice was trying to help us when the other manager maria came in very rude not helpful at all. All we were trying to do is return some shoes she should be working in the back and not have any contact with customers. She does not know how to speak to customer I would not be returning here if she is still in the front. read more

I went in same day with my receipt to exchange shoes I had bought. After looking around I didn't like any of the shoes and decided to just get a refund since the shoes had not been worn. "Maria" said she could not accept the shoes back and was being "nice" in allowing me to exchange the shoes. It's so idiotic that she thinks she makes the return policy when it's clearly stated on the receipt that I can receive a refund. She refused to give me one and said I needed to come back when a manager was present. read more

Worst customer service. They lost a sale. Even after I asked for assistance they failed. They're not going to make good sales. I'd rather go to Shoe City. Had to put one star to post this. I wouldn't cause they don't even deserve one. read more

Always have a good shopping experience in this WSS. Store no. 100, located in Paramount, CA. The team members are seriously the best ever. I lost something in the store and didn't realize it until the next day. Team member, Juan located it and reported it to the manager, Richard. I was there the next day and Richard remembered me and returned it to me. It feels great to know that even though we are all in this Pandemic, there are good, caring human beings in this world. Thanks GUYS! YOU'RE THE BEST read more

I was double charged for an item that I bought and couldn't get a refund immediately. The manager said he'll have to take my information down and send an "email" to get the issue revolved. I've been waiting over a month and no one has contacted me or given my money back. Why couldn't they just voided the transaction. read more

We are currently looking around for anyone that can help us, while there are 4 employees in the front chatting and laughing without a care in the world.. Awesome customer service read more

Terrible customer service !! I bought a pair of air max shoes.. (These shoes aren't cheap) I wore them for 3 hours and they began to squeak extremely loud. I called the store and asked to return them and I was told to bring them in for a return dice they are a defected pair of shoes. When I arrive they ask me who I spoke to and I told them. Which was Daryl, Daryl spoke to his supervisor Crystal, and Crystal said to bring them in. So I did! When I arrive she slowly walks to the front and looks at the shoes and says No returns! I told her and showed her that they were defected and she showed me their policy that says they cannot be returned unless they are in original form. So I ask her how was I suppose to know they were defected without wearing them. And she shrugged her shoulders. I been shopping here for years (before they moved to this location) and never had a problem, never returned anything. This was by far the worst experience I've had as a customer. This store is a complete rip off! Crystal should be demoted because the way she handled my experience made me feel violated as a customer! I was so upset at this experience! I'm lost for words. I've never given anybody 1 star.. Says a lot read more

WSS - Horrible customer service with Supervisor Crystal! I feel violated as a customer - Shoe Stores Near Me - Paramount, California

Only one employee at the counter for 8 customers in line, this is horrible not staffing your store during these busy back to school days. Maybe management should be behind the counter rather than greeting people at the door, idk just a suggestion. read more

3:53pm Thursday February 24, 2017 Store appearance: clean over all l... okay selection Staff: when entering the store you are greeted by a tall husky Hispanic Male with glasses, bald head with mustache mid late 20s early 30s in a blue security guard uniform (flash light) and a short Hispanic male, bald head, stubble on his face, with WSS uniform on. The two men were laughing and speaking in Spanish. The two men watch as I walk into the store until I went into the aisle, then magically the WSS worker appeared in the same aisle as me and he had shoes in his hand pretending to do "go backs". He was there approximately 7-8 mins. Never once did he grab another shoe or put the shoe back. So since he wanted to watch me I needed assistance anyways so I asked him to help me. He was very excitied to assist me on my shoe journey. *FUN FACT: ONCE HE NOTICED I HAD A SHOE AND APPEARED TO WALK TO THE FRONT OF THE STORE HE WALKED BACK TO THE FRONT DESK WITH THE SECURITY. So to toy with them I went back down another aisle. And back he went to the aisle with the same pair of shoes. After I was completely done noticing them watching me I purchased the shoes I went to by for my kid and left. I have never shopped at WSS and this was my first experience. I have already wrote a email to the corporate office about this interesting experience. I also informed my colleagues about this dissatisfaction with such a low brow store. I usually shop at high end stores and even reputable and established stores. read more

Thank you to Victoria and Javier for their great customer service. We will definitely ship there again.

I will never ship here again.... I purchased shows from them a couple days ago, Ive been calling all morning and no one has answered the phone. It should not be this hard to make contact with a retailer. This is ridiculous read more

workers need to do their job and not be wandering off. they are very rude and did not help me find the shoes i needed. very disappointed.

I don't really want to give them any star customers service is very bad . Jessica was very rude when I ask for corporate numbers. Jessica never provided me the number and the Manuel was very rude and told me the corporate number was on the company bag. Remind you when I walked in the store to do my exchange I had a different company bag. Manuel ask was I doing exchange he asked for my shoes and the way he look at my shoes that was purchased two days go at a different location. Manuel look at my return shoes like he was dissecting the shoes and my receipt. I felt like it was a racist issue. I shop at this company many of times and never once had security ask for my receipt. This is very unprofessional at this location and I was very offended with the process on how my information and product was beening handle. I return my new shoes that i puchased at the parmount location back to them and told them to give me my other shoes back. I left and me and my young girls went to another location in long beach and did my exchange over there. My experience was very different and pleasant. The security guard was very professional when reviewing my exchange item. And the long beach location on cherry was very nice friendly and very professional. I spent almost 400 dollars on shoes for my family 10/9/2016 at the location on cherry. But as for as the paramount location I was told this location has issues with bad customers service and beening unprofessional. Wss just lost another customer read more