Cannot say enough about Jim and his staff. Been bringing my car to him since before I started…read moreyelping and if it wasn't for him I don't think my car would now have over 350,000 miles. Greatly appreciate his support although I am sure he's tired of replacing the replacement parts at this point lol

Jim Harvey has worked on several of our vehicles over the years and he has always been reasonable…read moreand knowledgeable about what is wrong with the vehicle. I wouldn't take my vehicle to anyone else yes you have to make an appointment for repairs unless it's something serious then he will fix it the next day. He is a very busy man and he has staff who work with him.

always great ! The gentleman that work there are very friendly and knowledgeable. I highly…read morerecommend going to Sunoco!

Always come here for my state inspection stickers. Quick and reliable service…read more The gas station itself is higher in price but full service. They always have a daily sign out front with a joke or fun fact on it.

They fixed my head gasket there still a leak took them 6 months, later on my car belt fell off…read morebecause my AC compressor fell due to them not putting it in correctly 1,800$ down the drain now I will never take my car back here. Have to put more work into the car because there are missing parts now. Even my power steering had a leak in it after i got it back. They are slow and have horrible communication and charged me for things I didn't even ask them to do. I don't recommend this place even for inspection they were making up stuff to fail me, went to another place and they passed me. They are in debt right now and over charging and messing with cars so they will come back and spend more money

Best in the area I've been using them for over 25 years…read more Never disappointed Great service fair prices

Les is the most honest man...and his worker, John is the best also !…read moreI have been going there for 15 years...will never switch. Les fixed my ac and it has been working great for 4 years now. Was told by a free check up for ac at a different auto shop that it needed $600 worth of work ...Les fixed it for $75 and told me it didn't need the other work. I love Les's auto shop. I figured if I was gonna pay someone $600 I would rather pay Les but he was so honest .

Les knows cars. They are local , awesome,…read moreReasonable Why take your car any where else ?

This is the kind of place your dad warned you about scamming you. Had my car for a week. Had to…read morehound them to get any update. Awful communication. They charged me $1,300. 20 mins after I pick it up, the same problem starts happening but worse. They take it in for another couple days. Claim they changed the spark plugs. Try to charge me another $300. I refuse seeing as they already charged me a ridiculous amount and it was for nothing. It is only a couple months later now. I am having engine issues again. Bring it somewhere else obviously and they tell me that no spark plugs were ever changed. They are definitely the originals. What the hell was I charged $1300 for?? Also I was out of a car for a week and a half. I have a job and a life. The woman that works the desk says she is the owner. Learn how to communicate with your customers, be honest with how long it is going to be and maybe try not lying about the work that was done. I'd love to hear from you and get some money back.

I recently starting going here for oil changes. The last time I went in, they did the oil change…read morebut told me when I was paying that I needed new front brakes and rotors. I did not schedule the job with them. I went elsewhere for a second opinion and guess what? I do not need that work done now. My pads and rotors are ok. I feel so disillusioned with this business. Dishonesty is alive and well, unfortunately. I will be going elsewhere from now on.

I dropped my car off on a Thursday and was told he couldn't do anything till Monday. That was 38…read moredays ago. Every time i call i get an excuse i will be doing it later today and you will have it tomorrow. Tomorrow has never come. I call and he does not answer or return my calls. I am very frustrated about the whole situation but cannot seem to be getting anywhere. I still do not have the car. I am a senior citizen and have cancer. I have been unable to keep my doctor appointments and have been unable to keep other appointments that i need due to my condition. If he could not do the job he should have told me and i would have gone somewhere else to have it fixed. I have seen several other cars go in for repair and have been repaired and back to their owners. He has done work on my car before and i have never had a problem. He was paid promptly after the repairs. Am i being pushed away from my repairs for being a senior. This situation is totally uncalled for a business owner to do. I would not recommend him to anyone who wants to have their repairs done by him. You may become deceased before you get you automobile back from the repairs he has done.

I was waiting for my car to have a light bulb replaced and to check an issue with my gear getting…read morestuck when down shifting. Another customer in the waiting room shared it was her first time in the Sturbridge location and asked what I thought about Sullivan Tire. I expressed that the Sturbridge location provides excellent customer service and that I would highly recommend them. I ended up needing transmission work done and they gave me a name of a place to get my car checked out.

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

Nate has been professional, prompt, informative and fixed my car for a reasonable price! No…read morewaiting for service - he is caring and above all - a great mechanic. I highly recommend this family business in Palmer for all your automotive needs. Thank you so much for everything.

My car door was broken from being slammed too hard. I took it to one place and they attempted to…read morefix it but unfortunately it was unsuccessful and when I called them to re-fix it I was given horrible customer service. I was given Nate's information and when I reached out he immediately fit me into his schedule. He was friendly, caring and had kept us updated and informed the entire time my car was there. He went out of his way to get me a new door at an affordable price and when it wasn't delivered when it was scheduled to be, he went above and beyond and drove to pick it up!! I will recommend D & M to everyone I know and will be a repeat customer for all my car needs!!!

BEST and MOST HONEST auto TECHNICIAN, in 1000 miles. Nobody is more honest; nobody is more…read morestand-up; nobody is more accommodating. That goes for Uncle Phil, too! SIX STARS!! All I can say, is thank God, for the two of them!