OUTSTANDING SERVICE! AC died during Summer 2016 Heat Wave…read more Neighbor highly recommended Keith. Literally couldn't trust and meet a nicer guy. Very responsive, professional, knowledgable, thorough and hardworking. His wife was a pleasure to speak with as well. Keith exhausted all means possible to "band-aide" my 17 yr old unit first (per my request). Keith then went above and beyond to help me out financially and miraculously performed a quick install of a new high-quality AC unit/furnace during high 90 degree weather. He worked long days and well into evenings during a busy season to ensure my home and family had cooling. He remained until all functionality was proven and also left the place cleaner than he found it. I will absolutely be using Keith for all future heating and cooling services. I was so impressed with his professionalism, commitment, understanding, and "customer first" service that I have already recommended him to several neighbors as well as family and friends. If you want honest and exceptional service, give Keith a call. You will see what I mean!

Hire Stateline! Keith was great to work with. Responsive, professional and honest. After calling…read moreseveral bigger name local companies I decided to go with Stateline and I'm glad I did. I have already recommended him to others and wouldn't hesitate to call him in the future.

Very fair pricing, knowledgeable plumber. Same plumber that came to quote, did the work…read more We had some leaking copper drain/waste/vent lines connected to a cast iron pipe leading to septic. I actually wanted to do the job myself but it was pretty involved. It would have taken me about 8 hours to fix. It was done professionally in just less than 4 hours. Awesome company to work with! Will recommend highly.

Called today to discuss continuing a service plan I had in the past. The voice that answered the…read morephone misleadingly sounded like a live person. Then I discovered I was talking to a "virtual assistant"! Very misleading. Although Edwin Stipe installed my HVAC system and hot water heater, I will NEVER use this company again. I do not like being deceived.

Tom is the best! our A/C stopped working and we were away on vacation. It had consistently been in…read morethe 90s for at least 5 days. I was worried about our 10 year old dog overheating and us being far away. Tom came on a Saturday afternoon- and said we needed a new unit. He went out and bought 2 window units and installed them for us while we were away so that our dog would be cool. He then came on Monday with a new unit and replaced it for us. Amazing service from a very caring person. We have been a customer for 15 years-- will never change. Thank you again, Tom!

Arrived at my house to quote on a full Central Air install. Was rude, disinterested and when I…read moreasked him about the price he basically dismissed me as poor and said "ooh expensive". I probed and he said "in the $15k ballpark"...I responded with "yes, thats what I was expecting and not a problem". He left saying he would mail an estimate. It never came. Poor service and attitude

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

This HVAC repair and maintenance facility did me a solid and took care of me. Rather than try to…read moresell me a new furnace, they diagnosed the problem of the furnace and determined that the broken parts of the furnace were under warranty and just charged me the labor to replace the broken/worn out parts and saved me thousands of dollars. Very honest! I would highly recommend them.

Matt from Mighty Ducts arrived half an hour early for my appointment. He was thorough and…read moreextremely personable. Knowledgeable too. Price seemed very fair. I can't recommend this company highly enough.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

C'mon Nick, have been with you since the beginning. I really needed emergency service-- my furnace…read morewas and still is leaking oil. Two calls for service got me no callback. I even texted you but heard nothing. An internet check said call fire dept because of high risk of fire. I've now been up all nite worrying. Your usual five stars is now four! I'll be calling this am Dottie Gawel

total ripoff. Called on a Sunday to service furnace that wasn't working at 12:17 got an answering…read moreservice who relayed, my info to on call tech. Tech called me at 12:32 and said be there in 10 minutes, took about 15 minutes. The issue with furnace was with a dirty igniter that he cleaned and he was gone by 1:15. leaving I asked him how much he said he doesn't know except the service call is $149, which made sense. Then, I think his name was Tom, wasn't sure what the other charge would be. I got the invoice for work today. $149 service charge and $217 to clean the igniter, no parts needed, just cleaning. This was for less than 1/2 hours work. Go elsewhere if you don't want to break the bank