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    Wright Group Event Services

    3.5 (24 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Wright Group Event Services

    Equipment rental

    Event planning

    Party equipment rental

    Wright Group Event Services Photos

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    Dirty bucket silverware was delivered in.
    Kim N.

    My brother contracted The Wright Group to provide tents, tables , linens & dinnerware for his wedding reception. The day before the event the company arrived to erect the tents and deliver the items. The setup was supposed to accommodate 33 guests for a sit down meal. They delivered three 8 foot tables and 31 chairs. (2 chairs short) More importantly we realized only 24 chairs would fit around the tables. The invoice said 8' table (seats 10 people). However, even if an 8' table could seat 10 people, there would still only be enough room for 30 people. We immediately called our sales rep, but no answer and no return call, so we called Tom. He offered to bring another tent & 2 more tables, for an additional charge and if his schedule allowed. We explained that our original sales rep "John" met with us, we told him we had 33 guests for a sit down meal and this is what he sold us. Tom's response was, "Well John was fired because he couldn't get to work on time. These are the mathematics we always use, 10 people to every 8' table," At that time my cousin who is a wedding planner arrived. She explained to Tom: 8' table = 8 people, 10' table = 10 people,etc... we were able to figure out a way to make it work by creating a separate kids table and a T shaped head table, without having to erect another tent. We asked Tom to send over 2 more tables when he brought the missing chairs, which he said he would do the next day (day of event), but with every contact all he wanted to talk about was "picking up a check for the balance." As we started to unpack the glassware, place settings, silverware and linens we were so disappointed and frustrated to find that ALL of the items were wrong &/or dirty! We called Tom back and told him, we chose stemless wine glasses and we received mismatched stemmed glasses, mismatched silverware and plates. The plates, hi-ball glasses & silverware were dirty and delivered in dirty buckets, so they had to be run through the dishwasher. The napkins were 3 different colors of blue and different textures. Then we started going through the chairs and found that 5 of them were broken and not usable. The others were dusty and looked as though they had been sitting outside in a rainstorm. We had to dry dust them and then use Murphy's Oil Soap on them to clean them. The tables were delivered with dried food on them. As this point, my family was so frustrated & disappointed. My cousin called Tom directly & gave him a list of things that were wrong and she expected him to correct all of these issues by 10:30 AM the day of the event. She asked him to quality control the items before they left the warehouse. He agreed, but again, wanted to advise us that he would be expecting a check for the balance. The delivery drivers arrived around 11 AM the next morning, but when we unwrapped the chairs 3 of the 5 were broken, more mismatched silverware, the linens were the wrong color and round (we had rectangle tables) and the stemless glasses they sent in cardboard boxes were dirty and had dried lipstick and red wine in them. As you can understand, another call was made to Tom. He acted as if this was such a surprise to him, as "he personally inspected everything before it was delivered". He offered the excuse that many people called out sick that day. Yet again, we sent back the items and called Tom! Third times a charm right? NO!!! With the event approaching quickly (5:30), at 3:30, Jason the delivery manager shows up with the replacements for the broken chairs, linens and silverware. The chairs were correct, the silverware..."well it would have to do!" (we washed it too!), but the linens, yet again were round!!! Oh and this time we had a nice selection of royal and navy blue and satin finish and polyester. With no time to spare we did the best with what we had. When we discovered they brought the wrong linens again, Jason told us, "Well you gotta learn to roll with the punches when things like this happen and not let it bother you. You can't be so particular about these things." Totally unprofessional!!! Save yourself the nightmare that we went through with this company!!! If I could give a zero star rating I would!!!

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    Review Highlights - Wright Group Event Services

    I worked with Nadia at Wright Group Event Service and she was wonderful!!

    Mentioned in 2 reviews

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