The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

We recently lost our mother which, of course is not easy and she did have a painful last couple of…read moreweeks. But I could not have asked for any better place for her to be than Rossmoor Post Acute. The staff was so attentive and kind to her. Getting her medication adjusted was tough, but the staff really stuck with her. The CNA's always came when requested. The nursing staff was professional and kind. The therapists that we interacted with were skilled and seemed so devoted to their jobs. I would highly recommend them.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

I was treated at LPT very successfully for sciatica pain by two very talented therapists, Gustavo…read moreand Derek. They guided me through exercises to strengthen my core and stretch the muscles that were affected by the nerve pain. I am now pain free and can continue my exercise routines at the Lafayette reservoir. Thank you.

Everyone is very nice. Perfect place for minor injuries and basic maintenance, but I strongly…read morerecommend other clinics if you have any invasive procedure or if you feel little improvement. The 30 minute structure is limiting and this place is a zoo. My surgeon (best in the east bay) was also extremely upset with the progress I made here. Response: Lauren, I believe you failed me as the manager of this facility. After 6 months post hip replacement, your clinic failed to even do ROM tests. I was coming in twice a week for 6 months and not only was my surgeon confused with my progress, he said my hip would have worn itself out within 2 years... the new hip that supposed to last 20. Put yourself in my shoes thinking you're going to live at 60% forever. I'm finally feeling normal. How many sessions would it have taken for you to jump and intervene? 100? $10k later? Nothing to discuss.

I would like to appreciate the 2 ladies that do cleaning and laundry. Daily they come through for…read moreus patients Yolanda and Estella they are remarkable

I came to Moraga post acute care because I broke my pelvis in January 2024. I found that the care…read morewas exceptional. Breaking my pelvis was no joke and very difficult for anybody especially the CNA's who attended me for all my needs and toiletries. There was always someone to help me and not leave me alone during my recovery. I found the food satisfactory and always delivered to our rooms on time. The rooms were cleaned every day by a very very efficient lady. She was also very entertaining. I stayed for six weeks and had three different roommates which the last one was very nice and we seem to have mutual understandings. I would recommend Moraga post acute care. The physical therapy sessions were seven days a week for me and the therapist were very thorough and supportive of me to walk again and have the equipment that I needed to support myself without falling. I have been in two rehabs in Nevada. The first after I had a stroke ending and left side deficits and the other for collapse vertebrae in my lumbar region, and neither of these facilities had daily cleaning Moraga post acute care made me feel very comfortable facility took cleaning very seriously .

This facility demonstrates the best of post acute care. The staff are compassionate and timely…read morewith their attention. It is a model for other organizations.

First, and most importantly, everyone gets a private room…read more I was in the facility for 2 1/2 months and having my own room was the best benefit. The care that you receive is 10 out of 10!! I have to mention the name of one nurse in particular...Trina. She really showed me, everyday, how caring she could be. All of the RN's and CNA's were excellent, but Trina was special! Obviously I do not ever want to need post acute care again, but I would only choose Shadelands again if I did.

It took me a little while to sit down and write this after my parent was discharged, mainly because…read morethe transition home with physical therapy and caregiving takes so much time to set up. But I made a promise to the staff at La Casa Via that I would share our experience, and I wanted to make sure I followed through. My parent was recovering from a broken hip and was in a very vulnerable, emotional state throughout the stay. Between dealing with pain, a language barrier, feeling tearful and overwhelmed, and having a lot of hesitation around medications, it was a stressful situation. The staff showed exceptional patience. The wound care nurse was remarkably skilled, the attending doctor was attentive, and the CNAs and nursing team handled the emotional stress and hesitancy with real care rather than frustration. Cat in administration was also very understanding and helpful with the logistical side of things whenever I had questions. The rehab industry as a whole has plenty of room for improvement and faces major systemic challenges, but the five stars here go to the staff on the ground. Despite the inherent difficulties of the system, this team worked through every obstacle with us and provided very good care. I am grateful for their support and would recommend them to anyone needing post-surgery rehabilitation.

Cam Jones and team, notably Matt and Jean who go above and beyond as activity directors and really…read morecare about the occupants have made what my mom calls "the not so golden years" easier. My mom has made friends and Cam has facilitated transportation when we needed it. Cam is also accessible anytime I have questions or requests. It's not a fancy place but my mother is comfortable. The food is just ok, but they are happy to make my mom a tuna sandwich if she doesn't care for the hot meal. When I was told a few years ago that I had two hours to choose a skilled nursing facility I jumped in my car and quickly toured a few. I chose La Casa Via where my grandmother stayed several years ago as well. I give this facility 5 stars not for being perfect but because this type of care is very hard and the facility is clean as well as the care and attention I mentioned above.

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

I stopped by to tour this facility looking for consistent in house care for acute rehab for my…read moremother who was discharged after suffering a stroke. 1. No one acknowledged me outside of patients in the lobby. They looked happy which is why I gave three stars. I'm assuming these were patients waiting to go home. 2. I found a nurses station with a nurse sitting at the desk at the very end of the hallway and boy was she unhappy at work. She was very rude. That was a huge red flag. When families come here they want to see the staff as happy as they can be because for some families this is their loved one's last stop. 3. I received a small tour which was very informative. *they don't have a contract with Kaiser. *they do have a contract with contra costa health plan *OT, PT, SLP don't work on weekends *Rehab is based on insurance coverage from what I was told. They will not give your loved one five days a week rehab although they're paid for everyday your loved one is there. My loved one is there for rehab everyday they're there not to enjoy the scene. I decided to move forward with an acute outpatient rehab and they're doing amazing with much more equipment.

Im a caregiver and have a male client here who's 92. Although he's getting adequate care, the…read morefacility is old and needs a facelift. The dining hall isn't quite large enough with all the patients and wheel chairs. I wanted to get him up and an orderly helped right away and placed him in his wheelchair ( no easy task) He's now able to walk the length of the hall with assistance but shuffling along I intend to see him tomorrow. Yay!