I was so surprised to see all the negative reviews. I do see a lot of people mentioning the Beachwood mall but I was at the Eton Mall so not sure if that's what they're referring too? All the staff are so friendly and I love how they seal the top of the tea with the little custom lid. So helpful for not spilling. I have had them at Eton Mall location and tried them at the Orange Community Market. read more

Woop Bubble Tea - Bubble Tea Near Me - Woodmere, Ohio

The service was anything but. It seemed as if we were interrupting the young ladies phone activity. She did make two teas, with hardly any acknowledgement of our smiling and being pleasant. This is a typical in mall counter, nothing fancy. While the drinks were 'OK', it was not a great experience. I think some should reconsider their roles as customer facing. Wouldn't go back for this overpriced Boba Tea, and robotic customer service. read more

So this place is a stand at the mall. My three star was automatic as they had almond bubble tea, and many folks run out. Now, it was not bad, but i have had better. Here is what killed me. Happens elsewhere, but they get it because she asked me this today. Would you like tapioca in the drink?. You mean the actual thing that makes it bubble tea? Because no tapioca means I'm purchasing just the tea and your stand sells bubble tea. And by the way, back in the day, this came with the price not as an "extra." Like ordering Buffalo wings, hot, and they charge you extra for the sauce because all you get are the actual wings (naked) if that makes any sense. Bobba? So yes! I ordered the tapioca to go along with my $6 almond tea. read more

I should have known better than to order milk tea in an Ohio mall. This should be called milk water, not milk tea. I could not see or taste any tea in it. I even asked to make sure she didn't forget the tea. She assured me it was in there. The only thing that saved this from being my worst milk tea experience is that I once had a milk tea that had a cockroach in it. And yes, I slurped up the cockroach into my mouth. (That happened at a different milk tea place.) read more

Woop Bubble Tea - Milk "tea" - Bubble Tea Near Me - Woodmere, Ohio

I promised I'd give up Bubble Teas when in Cleveland. But my addiction kicked in. And I was left singing Woop, I did it again I went to Beachwood, got lost in the Mall Oh baby baby Woop, you think I'm at home But I'm sipping Bubble Tea at Woop I'm not that innocent! 2.5 star average? Are you kidding me? I was going to give 5 anyway but definitely now. Holy underrated Boba, Batman! Cleveland is a city that doesn't really have any good bubble tea. Nothing remarkable anyway. Koko might be the best one. Or Phusion. But honestly, Woop is as good as anything else. Specifically the honey tea which is great. I can't vouch for the others, but I will definitely give it a nice healthy 5 star rating because I did enjoy it and we'll be going back to try it again at some point. Me and the girl that did the mall tour with me. Woop has really yummy honey tea, which is as good as anything at Koko or Phusion, the top spots for BT in CLE. They have inconsistent but decent tapioca pearls. The price is a little high but the girls are really nice. I will try honey dew and others next time. The only negative comment I have is the long, argumentative response to the 1-star review. I agree, the 1-star reviews of this place suck, and may even be fake in a couple of cases. But this business is forgetting the golden rule. Do not call out your customers in public. Do not say their review is "written inappropriately." Do not get into public arguments with them. Ever. At all. Why? Because, nobody is really going to read that silly review anyway, or take it seriously. But you know what they will read and take seriously? A business owner response. If you sound argumentative or aggressive or annoyed in a response, it can (and will) really put people off. Remember. There are 1,000,000 clueless customers out there and some will write Yelp reviews. But there is only one owner of a business (or so). And you want to make sure that the personality you put forward publicly has class, confidence, with zero drama and zero negativity. My advice to business owners is either do not respond to negative reviews, or, if you must, then be like Gandhi or Martin Luther King or Mother Teresa when you do. Peace and understanding. Don't take it so seriously. And if you can't take criticism, don't f***ing read it. This is not aimed at Woop. This is aimed at 83% of business owners in general. And at the 91% of people who irresponsibly fabricate statistics. Hopefully they'll heed my advice and adjust or remove that comment. And if anyone tries to steal my bubble tea, I'll Woop their ass. read more

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One of the only bubble tea places at Cleveland along with Kung Fu Tea. Woop bubble tea is just a simple stall located inside of a mall at Beachwood. It's cloyingly sweet, and I would rather support a chain like Kung Fu Tea than come to a local bubble tea place like Woop. I ordered the Rose milk tea without tapioca. It was super sweet that I imagine I grew a cavity when I drank all of the tea. My boyfriend on the other hand could not even finish the bubble tea he ordered because it was too sweet. The staff were unfriendly and sullen. Watching them work would make you want to drag your feet too. The service was slow, and the two workers went back to texting after they plopped my drink at the pick-up counter. Sorry I interrupted your texting. But rejoice, I won't be doing that anymore since I don't plan on coming back. read more

Tried the mango peach fruit tea with strawberry pearls which was pretty good. Maybe too sweet lol. Then tried the taro milk tea with the actual boba and was disappointed. The boba was NOT edible, it was hard. Would've went back and returned it or asked for a new one to be made it, I ended up drinking the milk and throwing all the boba away. Sad. read more

Did have any tapioca pearls and didn't even have it listed as out of stock. Would not recommend read more

The bubble tea from this place was awful. From the service to the drink, I was highly disappointed. Both my drinks were Luke warm. I was not expecting a refreshing mango tea to be warm. My brothers matcha tea tasted like powder, terribly mixed. The tapioca balls were so oddly tasting. The drinks made our stomach hurt terribly. The women making our drinks was so rude, not friendly what so ever. I was being extremely kind and polite And I got the entire opposite. Never will I be going here again. read more

Nice little stand in Beachwood mall nothing special about it but the service was exceptionally good and the prices were reasonable. They were very generous with the tapioca balls and I was very happy with my drink. They were unable to make frozen ones for some reason other than that it's recommended read more

1 star for both product and customer service. Awful and not worth the $4+ for essentially sweet milk with no discernible flavor whatsoever. I ordered a matcha and right away I was worried when it wasn't even green. Truly, it was white like milk. I took one sip and asked the associate to make me another one when my suspicions were confirmed. She didn't say anything, chucked it and then proceeded to do the exact same recipe. So I ended up with the same terrible drink. And she didn't speak to me the entire time, ask if it was any better, or just generally make any effort to acknowledge me. I've tried this place three times now, just hoping it will improve and manage to fulfill just the basic craving for bubble tea. I know Cleveland is not renowned whatsoever for bubble tea. But I've been to some pretty shitty bubble tea places across the country and nothing comes close to this. Backwoods Mississippi? Better. Out in the desert of Texas? Better. Sleepy mountain town in Colorado? Not amazing but at least the right color! How do you mess up the most basic of bubble tea flavors???? Save your money. It's not worth you even trying it. I won't be back. read more

Woop Bubble Tea - The 'matcha' green tea which is neither green nor tastes like matcha. - Bubble Tea Near Me - Woodmere, Ohio

Cleveland has been slooooowwww in catching up with this trendy Asian drink phenomenon that's been so popular in both coasts and some of the more diverse inland metropoleis. It's been introduced in limited fashion as an "add-on" menu item by more and more businesses - mainly Asian restaurants - within the past few years to try and satisfy the increasing demand for it and capitalize on its popularity... but NONE have really put any serious effort into producing a proper and quality boba or bubble tea drink... until recently by a certain establishment in University Circle's Uptown. After many trips to the West Coast and Toronto, I personally had the idea of pioneering real boba in Cleveland over ten years ago. I didn't end up taking the thought seriously enough as I did not believe CLE was ready for it back then. The increased diversity coupled with the resurgence of the downtown and uptown areas within the last couple of years, Cleveland certainly is ready now. A couple of years ago, I revisited my idea and made several trips to the West Coast and NYC to research boba cafes and met with consultants and potential distributors to introduce this to Cleveland. I visited MANY cafes and sampled MANY drinks, accidentally becoming sort of a boba connoisseur. Having trouble finding the right partners, I put my idea on hold again. Was excited to find another Bubble Tea joint pop up... in Beachwood, of all places. Upon sight, of course, I had to try it. I tried two of their drinks: a taro milk tea, and a coconut milk tea. What I liked: Their pricing includes 2 toppings. What I didn't like: They ran out of pudding. Although I've had worse, the consistency of the boba was a bit hard, like they were not fresh. They use a cocktail shaker to mix their drinks. They really need to invest in a professional shaker. See photos - I was not particularly thrilled with chunks of powder in my drink. Not good! I realize these guys are new, but they have a long way to go. read more

Woop Bubble Tea - They really need to invest in a professional shaker. I was not particularly thrilled with chunks of powder in my drink. Not good! - Bubble Tea Near Me - Woodmere, Ohio

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Definitely not the best bubble tea that I've ever had. The teenage worker is appropriately apathetic for someone working inside of a mall in the early evening. Didn't really have any suggestions from the menu. I ended up choosing the Taro milk tea with tapioca bubbles because it's usually a pretty safe bet for me. My views on the tea stand with most other reviewers - it's sickeningly sweet. Like overwhelmingly, wow I have diabetes now, sweet. I don't think there was any sweetness options like many bubble tea spots, so take that as the default. I'm sure some people like it that way. I definitely don't. But underneath all of that, the taro flavor was alright. The bubbles were somehow off as well - strange in texture. Not quite as firm as I'd like them, and a little film-y feeling. For a quick fix on the east side, I think that this place is okay overall. If you're in the mall, it's convenient and not terribly priced. But if you have the option, I'd travel elsewhere for better. read more

I often think of Woop and my favorite vanilla chai tea. -- it's my guilty pleasure! I sometimes make up reasons to visit Beachwood Mall so that I can get my bubble tea! read more

Second time here and yet again no one at the booth to take our order Bad business and poor service What a waist don't make a trip out cause you may be waisting your time! Seriously just watched six people walk away as this place loses business because nobody's there to take orders read more

Woop Bubble Tea - An empty booth for ever...... - Bubble Tea Near Me - Woodmere, Ohio

My daughter and her friend ordered bubble tea yesterday from Woop! and was told it would at be least 30 min for their drinks because they ran out of the tapioca pearls. When I was told this, I went up to the store and said that we cannot wait that long. I recommended microwaving the bobas like some other stores do. After the employee microwaved them for a while ( not sure how long) and said "we cannot sell these to you" even though we said we'll take them (as we had already paid for the drinks) and proceeded to throw them down the drain . The good thing is they agreed to give us our money back. Now if I was Woop! and wanted to get good reviews, they should arrive early to start cooking their bobas so they will be ready from their customers. All it takes it a little brainstorming to figure out what they go to change and change is definitely needed. read more

The flavors of the teas are very sweet and approachable for someone who is not familiar with bubble tea. However, if you're looking for authentic bubble teas flavors (e.g. green tea with jasmine, taro, oolong, etc.) this place is not for you. read more

I love the product and the service is great. I have come back multiple times in one day and will continue to support them.!!!

Stopped at Beachwood mall for some christmas shopping so of course we had to stop and get bubble tea! My niece got the coffee tea with tapioca pearls and I got the strawberry lemonade with strawberry poppers. Here's the thing, I've read the other reviews and I'm gonna say this, it's a kiosk in the mall, that is staffed by what I assume are part time seasonal employees, they are looking to make money not a career, could service have been better? Yes, seems like they didn't enjoy being there and didn't want to engage with customers, however i'm not there to make friends i'm there for less than 10 minutes and moving on with my day, does it bother me, no, some people I guess it does. My drinks were made correctly, and good, so I have no complaints. Of course the drinks are sweet, it's tea, lemonade or milk with soaked flavored jelly balls, of course its going to be sweet most of it IS sugar! Would go back. Loved mine. read more

The wait time was rather long with only two people staffing. Was it worth the wait? Eh. My Thai tea had about five tapioca pearls since they ran out. The people after us wanted pearls too but they weren't planning to make any more at the time so yeah...very accommodating. My tea tastes pretty decent, but my overall experience wasn't that great. I hope over time they'll improve since they recently opened this past fall. Good Luck Woop! I'll be expecting more my next visit. read more

Woop Bubble Tea - Thai Tea w/ Boba ($4+) - Bubble Tea Near Me - Woodmere, Ohio

2 stars because it's hard to totally dislike any bubble tea but this kiosk almost did it. The tapioca pearls were not cooked properly they were sticky and not very firm at all they even had some crunchy spots in the middle. The traditional was very sweet as well! Be weary read more

Woop Bubble Tea - Bubble Tea Near Me - Woodmere, Ohio

I have been here thrice and Woop is awesome! Great customer service. Love this spot. The Strawberry-Peach Black Tea is a must try. read more

Woop Bubble Tea - The Best Bubble tea! - Bubble Tea Near Me - Woodmere, Ohio

Food safety issues. I watched the ungloved hands go from touching their underwear to the mop to the food. Very very slow. They only have half the items on the menu. read more

We've had it two days in a row. I always get the coffee and to my daughter gets the Taro. Very yummy bubble tea, definitely will be back

Such incompetence. My boyfriend and I put in an order before 3pm on door-dash for his birthday. We got to the mall and came up to the counter at 3:40. The order was supposed to take 30 minutes, so we thought we were late. The two women working the stand didn't help us when we came up, just said "we're on a 15 minute break". So we waited around some more. Then more people came and started a line and asked. It was 3:55. They added another 10 minutes to their break. Then they looked at us waiting and decided to take out the trash TOGETHER and leave the stand. We waited more. They came back and finally asked us what we wanted. It was now 4:10. We explained how we've been waiting over an hour for a pre-order. They said "oh, we actually don't have the doordash order tablet. It was either stolen or lost."..... MAYBE IF THEY'D HELPED US BEFORE WE WAITED FOR 30 MINUTES, THEY WOULD'VE KNOWN WE ALREADY HAD A PLACED ORDER INSTEAD OF MAKING US WAIT MORE...... AND THEN MY ORDER WAS WRONG!!!! Never giving this place money again. read more

Hygiene aspect is terrible. Lady working there was slow getting disturbed by friends visiting to chit chat. I will be away from this place.

It's great to see a Bubble Tea place in Beachwood, but I'm a little sad that it had to be this one. The drinks are powdery and super-sweet, the drink-making is slow even for a bubble tea place, and there's no tracking system so when they bring out a commonly ordered drink, 7 people dive for it at once. I'd recommend skipping the experience. read more

I will never go here again, we got there at 5:25 and waited in line and she told us at 5:32 that they were closed and not taking any more orders after 5:30. After we stood in line for those five minutes she could have told me that while I was standing there, I would never patronize her again. Not worth the one star read more

I come here quite often, they make some of the best bubble teas in the city (want to give them 5stars for that) usually I am met with courteous and friendly service. This past Friday was an atrocity. I walk up and the usual girl is there which is great I'm excited I love the way she makes my drinks even if I'm being a bit picky. There was someone new there, I've never seen this girl before. She walked about the stand as if she was the manager, reprimanding and complaining about everything. It brought the mood of a few of us customers. I really hope she wasn't the manager because she looked unclean and her demeanor could use a pick me up. I feel bad I even have to write this review. Poor choice for a new hire. I tried to get her attention to ask a question and she kind of looked away. I'll never forget Jamaica for two reasons now, one for their lovely people and two for the lady who treated me as I didn't exist, wearing their colors. Do better bubble tea. Now I know when I see her there to not go purchase my beverages. read more

today i tried their watermelon bubble tea with blueberry topping it tasted so good. Staff at woop is so helpful they let me try popping bubbles as well. have a great day read more

Woop Bubble Tea - Best bubble tea in town - Bubble Tea Near Me - Woodmere, Ohio

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I looveeeddd the taro bubble tea with blueberry popping pearls. In spite of only two people staffing, they had good service and were pretty quick with getting the orders in. My friends ordered a bunch of other interesting flavors which are must tries- Thai milk tea with the mini bobbas and Lavendar iced tea. Its commendable that finally the bubble tea concept has come to Cleveland and they should open more spots in the city. On the whole I loved my experience with this place and you all must try their Taro bubble tea with mini bobbas. read more

We love bubble tea so are delighted with the wide selection here. Main categories are brewed teas, flavored teas, milk teas, flavored lemonade, and then also some special frozen drinks. As for the toppings they not only carry traditional and mini boba, they also have a selection of popping pearls, three kinds of jellies and pudding and beans options. If you've never had bubble tea before, come here for a true experience. If you're a long time lover of bubble teas, you'll be very happy here. read more

I love bubble tea and woop was great! Not powdery at all like some of the other comments mention. Also tried the strawberry popping pearls and they were a nice surprise with my almond tea! Wish there was one on the west side so we could have it more often! read more

Worst experience ever! Rude and slow workers , do not waste your money here for sugar water and ice , Starbucks would be 10000 times better !! If there was a zero stat I put rather rate it that, 1 star is too good for this place ! Wasted my 5 bucks read more

Got the Regular Milk Tea and my friend got the Matcha Milk Tea - both of us agreed that this was far from a decent standard of bubble tea drinks. First of all, the tapioca (which in my opinion is the most important part of a good bubble tea) was a little too hard, and definitely had not been soaked in sugar long enough, if at all. Tapioca itself is supposed to be sweet and chewy, and both of these characteristics were missed. Second, my milk tea was a little too diluted. It tasted like sweet watery milk. On the contrary, my friend's matcha didn't taste like matcha at all - it just tasted like way too sweet watery milk. Overall, I was very disappointed in the experience I had here because I was so excited and had been looking forward to trying the new bubble tea place. read more

Terrible service they were sitting there at 8:30 when they closed at 9 drinking the tea and me and my family went up and they said sorry they're closed I looked at the time and they said we're out of tea read more

I came to the mall because I had a bubble tea craving.... I would've gave Woop a better rating IF they actually had things in stock. I originally ordered a taro milk tea with tapioca balls. Turns out, they were out of tapioca. Ok, so I try to order lychee topping. They were out of that too. Okay, fine. Next, I ask for the aloe vera topping. And guess what?... they were out of that too!!! I don't understand who is doing the inventory here but it needs better management so that the business can actually supply the products that are being advertised. The only reason this place gets two stars is because of Charles, who was very apologetic about the items not being available. The owners of this stand have to do a lot better if they plan on having repeat business read more

I've tried lots of bubble tea and I've had better but this place was great. Wasn't expensive and had a lot of choices whether you like boba or tapioca pearls. read more

Well trained staff who make a good drink every time I'm there. They have a wide range of flavors so I never get bored and can try something new every time. The variety of popping pearls and flavor combinations makes this place a fun visit every time. Definitely worth stopping by if you are in the beachwood area read more

Extremely poor customer service. No one at the booth consecutive trips. Phone number just rings and rings and never an answer. The male employee does not say a word and the female employee is a Debbie downer. Come here for good drinks and leave disappointed every damn time because they're always out of something. read more