This is a beautiful hotel. I haven't been here in years, it seems like it is a lot more polished…read morethan it used to be. The front desk was helpful and friendly. The room was clean and comfortable and I loved the decor. Breakfast at Bernie's was delicious and the one server was so nice. It took forever, I think they were a bit understaffed. The only bump in the road: We were charged for a meal at their restaurant, Ten. We never ate there. It took many, many...many phone calls to correct this mistake.

What a wonderful find!…read more Great location, walking distance to downtown restaurants and bars. Free valet, which is super convenient! Staff was super friendly and check in was super easy. Rooms were comfy and the shower was great!

Clean and comfy! Home2 Suites is an excellent place to stay while in Billings. It's right next to…read moreKFC and Albertsons and diagonal from Billings Clinic. 5 minute drive from the Billings Airport. Front desk check in/out is fast and easy. Staff is nice. You receive a Hilton goodie bag with 2 water bottles and a Hersheys chocolate bar when you check in if you're a Hilton Honors member. I stayed for a few days and wanted a relatively quiet room away from the elevators. The receptionist helping me accommodated by putting me up on the 4th floor towards the end of the hall. Rooms are all suites here with a built-in mini kitchen with a big fridge + freezer, microwave, and dishwasher. Comes stocked with plates/bowls/utensils/cooking instruments. You can even borrow a pot and hot pad for free from the front desk if you want to cook in your room. Super convenient if you want to avoid spending money eating out. Bathrooms come with large containers of shampoo and body wash in the shower, so you don't have to worry about awkwardly asking for more mini bottles of shampoo if you have long hair. Lots of lighting provided in the room, no matter which corner or area you are in. Plenty of desk/counter space for you to work. My room even came with a mini conference/dining table that you could roll out from under one of the counters. Free breakfast served from 6-10am down in the lobby. There's coffee and tea directly across from the continental spread. Juice (apple, orange) and water (flavored, plain) are available to the right of the food options. The options are very nice imo. There's cold cereals, hot oatmeal, fresh blueberries/blackberries, granola/nuts/dried fruits, microwaveable scrambled eggs, breakfast burritos/sandwiches, hard boiled eggs, greek and regular yogurts, milk, bagels/bread/donuts, DIY waffles, and a variety of spreads. Indoor pool and gym also available on the 1st floor if you are interested. There's an outdoor fire pit to the left of the front doors if you like to sit outside and chill during the evenings.

We came to the home2 in Billings to stay one night when we saw TobyMac. We also attended the fair…read morewhile we were there. They had just finished a remodel on the top two floors and were still finishing the first floor. The hotel was nice looking and real clean. There was five of us and we had two queens and a sofa bed so that was plenty of room. A couple of things we noticed, though were that there were no tissues in the room and there was no lotion. And the most annoying thing ever was that they now have put clear transparent shower doors so if someone showering, there's no way for someone else to come and use the toilet without being able to see them naked. Now for a married couple, that's probably not a big deal but when you have teenagers and tweens it's a real big deal, especially when you have five people to shower and everyone else has to wait. For that reason alone, we will not be coming back to this hotel. I asked the desk guy if he had a shower curtain or something like that down there and he said no. I asked them Why would you put transparent shower doors in? Well, I know he personally didn't, the guy down there working at the desk, but I let him know how we feel. They do have a pool here although I did not see a hot tub and their breakfast is from 6 to 9, which is a little early. I like the hotels that go till 10. Anyway, we are still here now, but hopefully eventually everyone will get showered and then we can all use the bathroom. Also something that I did not like was that the air conditioner, which was absolutely necessary to keep the room cool, was also blowing directly on the bed where my feet were, making them freezing cold. You can't even change the slats to make it blow a different direction, like up would be better. Instead, it blows directly on the foot of the bed. Bad design!

We stayed at the Boothill 3 years ago and again last week. I am not sure who owns it, but despite…read morethe generic decor and standard amenities, they manage to provide a friendly and comfortable anti corporate vibe. The prices seem a little high but we're in line with other similar lodging in Billings; curiously, we paid more here than anywhere else on our 6 day road trip from Ohio to Olympia, WA. The provided hot and cold breakfast is above average and definitely a time and money saver when you're on the move. WARNING: when booking a room, make sure you are interacting with the hotel itself. I was booking from my phone on the rod and realized I was talking to a third party chat bot. Sounds just like a nice middle aged woman with a down home folksy Southern accent. "She" gave me a good rate but charged me a $20 reservation fee without notifying me. I disputed the charge with my credit card company and had it removed.

Cancelled my reservation 1 hour before my evening arrival because they overbooked. Unreliable hotelread more

You know those people who love road trips? Mashing as many people into the car as possible,…read morechoosing a destination (maybe?), going where the road takes them, pausing only to nap at rest areas or to get some gas station nachos? I am not one of those people. If I am getting to my destination by car, I am going to drive as far as possible in a day before stopping for a well-deserved night of sleep. Given that I am generally going from the Midwest to the Pacific Northwest, this usually means a stop in Montana. This time around, that meant Billings. I don't ask much of a hotel when I am just losing through on a road trip. I primarily want comfort, convenience, and safety. This hotel checked all three boxes. The shower was hot, the room was set to the perfect temperature, and the bed was more comfortable than my bed at home. The ground floor room allowed for rock star parking (the room has one door to the outside and one to the hall), and the hotel has easy access to the freeway and several fast food places (excellent when you are leaving early or arriving late). We loved the friendly and helpful service at check-in, and we were delighted that this hotel is reviving the lost art of the hotel breakfast. In addition to the usual cereal and bagels, they offered juice, bacon (which Mom says was tasty), eggs, and hash browns. They also had muffins and biscuits. There's also a little coffee bar with a few options for coffee and tea. This is a great place to stop if you are passing through on a business or family trip.

Nice and clean with a decent breakfast. No longer just cereal and juice! They provide fresh fluffy…read moreeggs, sausage, toast (white, bagel and English muffin), juices, coffee and hot water for tea. Parking feels safe and secure and in a well lit property. The fitness center is very small and minimal. It was stuffy in there when one person was working out in there when I arrived. I needed another fan and free weights would be good but I don't think there was any room for that or to stretch out. They have a running machine, a pulley type machine and a recumbant type bicycle. They also have filtered water too! Oh and cleaning wipes for the equipment. The hotel is located in a industrial area so it wasn't pretty but it will do.

After a long day of flying five to six hours in the air we landed in Billings and checked into the…read moreHilton Garden Inn. We arrived around 9:45-9:50 pm, just before the kitchen closed at 10. Abby, our waitress, could not have been more welcoming. She got us seated right away, recommended the fries (which were incredible), and made sure we had everything we needed even as the kitchen was winding down. Special thanks to Chef Joe, who deserves a big compliment for putting together such fantastic food at the very end of service. The wings were amazing, the burger was excellent, and the fries were so good that I actually finished them, which I almost never do. That says a lot. The atmosphere was fantastic lively but not overwhelming, with a party still going on since the bar stays open until 11. I haven't even seen the room yet, and I already love this place. Between the service, the food, and the energy, this stop turned into one of the highlights of the trip. Abby and Chef Joe both deserve a shout-out for making it happen.

We checked into room 230 for one night. There is a pool, laundry facilities, fitness center,…read morerestaurant and a buffet breakfast is served from 6:00 until 1030. Our room has two queen beds, a refrigerator, microwave and Keurig coffee pot. Our room didn't have much of a view and it looked a bit worn as did our furniture and linens. However, the air conditioning went worked well. The beds were comfortable, and the room was quiet. The breakfast buffet had a selection of fruits, juices, breads, cereals, three types of pork, eggs, potatoes... There were two women that kept tables cleared and the buffet replenished

Have to say amazing time here at the Doubletree in Billings. Dominic at the front desk is…read moreincredible Stacy in the lounge downstairs excellent as well. Highly recommend this place. Can't say more anymore than that. Will be back again soon.

I arrived at the DoubleTree by Hilton in Billings after a long day of driving and was told the…read morehotel's Wi-Fi system was down, so they couldn't check guests in. While inconvenient, I understood and patiently waited in the lobby for about two hours until the issue was resolved. When they finally checked me in, they handed me a room key and room number. I went back to my car, grabbed my luggage and my cat, and went upstairs. My key card worked perfectly--but when I opened the door, I walked into a room that was already occupied by two guests who were in bed and completely nude. I immediately shut the door and went back downstairs. I felt awful for the guests whose privacy had just been violated, and I was honestly shaken myself. This isn't just an embarrassing mistake--it's a serious security issue. If the hotel mistakenly gave me access to someone else's room, what's stopping them from giving someone else access to mine? As a young woman traveling alone, that realization made me feel completely unsafe staying there. I asked to speak with a manager and was directed to the owner, who barely acknowledged my concerns before handing me off to another employee and walking away. The only solution offered was a different room. By that point, I no longer felt comfortable staying at the hotel. I was not proactively offered a refund or any meaningful compensation for what had happened. After a stressful day on the road, I had been looking forward to relaxing and enjoying my evening. Instead, I left feeling upset, unsafe, and extremely disappointed. Mistakes happen, but how a business responds to those mistakes matters just as much. Unfortunately, both the security failure and the lack of accountability afterward fell far below what I expect from a Hilton property.

Stayed here for work for a few nights, so it was free for me. But for $100/night, this is a great…read moreplace to stay! Its a Best Western, so its reliable PROS: -Big spacious clean room -Newer comfy beds -Fridge -Free Parking -Nice Breakfast included at Stella's Bakery -Great location walking distance to all downtown restaurants, shops, bars CONS: -No microwave, but there is one in the lobby.

Great Location, Friendly Staff, but Some Unusual Hotel Policies Worth Knowing Before You Book…read more I recently spent five days at the Best Western Clocktower in downtown Billings with a group that booked over 10 rooms. First, Billings is an incredible little city! We really enjoyed our time there, and the hotel's downtown location made it easy to get out and explore. I don't typically believe in leaving a negative review just because something goes wrong. Things happen. My goal here isn't to complain, but to give future guests a realistic idea of what to expect. Housekeeping was probably the biggest surprise. Apparently, this hotel does not provide routine housekeeping, fresh towels, or toiletries until the fourth day of your stay. After three days, I stopped by the front desk to ask about housekeeping and was informed they wouldn't be servicing my room until the following day. I explained that I was out of clean towels and, at a minimum, needed some fresh ones. It was around 5:45 PM, and I was told housekeeping was closed. Now, I want to be clear: the staff was very kind. However, the interaction felt more focused on explaining hotel policy than finding a simple solution to a guest's problem. After asking a few times and doing a little petitioning, I was able to get towels delivered. When I returned to my room, they were sitting in a crumpled pile on the couch. The used towels hadn't been removed. Not a huge deal. Just strange. Not something I've experienced at most hotels. The next day was day four, so I expected the room to be refreshed. The used towels were removed, but the bed wasn't made. Again, no big deal. But apparently, making the bed isn't part of the service either. I heard similar experiences from others in our group, so this wasn't an isolated incident. Several people commented on how unusual it was that their beds weren't being made. Look, I make my bed at home. Haha! One of the little perks of staying at a hotel is coming back to a freshly made bed and a refreshed room. Apparently, that's not something to expect here. The noise is another thing worth mentioning. The rooms aren't particularly well insulated from outside noise. You can hear people having normal conversations outside your room, and when someone rolls their luggage past your door, it sounds like a freight train coming through! If you're a light sleeper, this is something to consider. Breakfast is a nice concept, but plan for a wait. The hotel provides complimentary breakfast through an adjoining restaurant. It's a cute little place with a lot of character, but seating is limited and the wait times can be significant. The hotel actually provides paperwork warning guests about the long waits and recommends arriving early. In our experience, waits of 30 minutes or more seemed pretty common regardless. Not necessarily a dealbreaker, but if you're traveling for business or have somewhere to be in the morning, it's worth planning around. A few positives worth mentioning: The location is great! Downtown Billings is very walkable, and we really enjoyed the surrounding area. Parking was convenient and readily available, which was a big plus. The staff members we interacted with were also genuinely nice people. I never felt anyone was intentionally being difficult. They simply seemed committed to following the hotel's established policies and operating procedures. The hotel itself was clean, although the property feels somewhat dated. Sometimes an older property can be clean but still not have that fresh, clean feeling you'd expect from a hotel. That's how I would describe this one. My overall impression: This isn't a terrible hotel, and I don't want this review to suggest otherwise. It's a conveniently located property with friendly employees in a really enjoyable downtown area. However, there is a difference between providing a room to sleep in and providing the level of hospitality and service many travelers have come to expect from a hotel. For me, hospitality is often found in the little things. Fresh towels, a made bed, a reasonably quiet room, and employees who feel empowered to solve simple problems without making guests work for a solution. I understand businesses have policies, staffing challenges, and operational standards. I own businesses myself, so I appreciate the importance of having systems in place. But I also believe policies should support the guest experience, not become an obstacle to it. Would I stay here again? Probably not. Not because I had a terrible experience, but because I'd prefer a hotel that offers more of the usual and customary services I've come to expect. If you're planning a trip to Billings, this hotel may still be a good fit for you. Just go in knowing what to expect. And definitely spend some time exploring downtown Billings. What a great little city!

we had a family party with 30 people (3 generations ages 2 to 84), for the kids the pool area was…read morethe biggest hit, the small water slide into the shallow pool was perfect and safe for the littles to play in, the tall slide was a hit with the teens, we rented the conference room near the pool area that holds 40 people and were able to bring in food and drinks, the room provided a private and comfortable place to visit and a space for the toddlers to play, coffee and ice water was provided by the hotel staff, the entire staff (without exception) went out of their way to make the experience wonderful, this will definitely be my go to hotel to host family gatherings

This La Quinta seems to be newly built in a developing area - the place was super clean, had all…read morethe new vibes, and had a modern feel. The staff were accommodating in finding us a room on a higher floor, away from the elevators - our room was bright, airy, and clean! Staff was friendly, and their complimentary hot breakfast offerings were great - I enjoyed the homefries :D The staff does a great job in maintaining the area, and you can see that the surface areas are wiped down often, which I appreciate. Plenty of parking and convenient entry points are available to get to your room more directly. +clean rooms +great hot breakfast options +friendly staff +ample parking

After driving almost 900 miles Vancouver Washington to Billings. I was ready to stop for the night…read more Stopped in here. With all the traveling I do i try to stay in them small affordable ones. That rent by the week not the hour kind. Sticker shock at check in. $250 for the night. I'm used to $84-$120 Paid it, cuz I was done driving. This is definitely the kind of hotel that I'd pick while traveling with my wife. I am definitely ok with less. The important things. Very clean room. Very spacious. The bed was soft and has a good mix of pillows. They have a gym. I saw it, but didn't use it. They got a breakfast bar. It's definitely nice. This morning the had veggie egg white omelettes. They had more than that but that was note worthy. The staff I encountered were nice as well. All in all it was a good overnight stay. But definitely not worth the $250 in my mind.

Amazing accommodations, very clean, stayed for a few weeks no complaints at all…read more Everyone was very polite and pleasing. The lady at the front desk (Callie) was very responsive and professional

Absolutely our favorite hotel on this cross country roadtrip!…read more The rooms are all like mini apartments with fully decked out kitchens, dishes, full size fridge, cooktop, microwave. It was SO convenient for a traveling family. The room was immaculately clean, as was the rest of the hotel. I appreciated seeing hand sanitizer dispensers in the elevators and by the breakfast space. No part of the hotel smelled like mold, which, in the eight hotels we've stayed in in the last two weeks, is a first time occurrence. Laundry room downstairs ($1 in quarters to run, which is half of what we had to spend at our last hotel) was right next to the pool, which meant we could run our laundry while we let the kids swim. The pool was a really great size with floor to ceiling windows for light, complimentary towels, and non-slip tile around the pool deck which you would think is a no brainer but this was the only hotel we've stayed in so far that had it. Downstairs they had 24/7 coffee, tea, and ice water available. We went by one night and they'd placed cookies out! There was a lovely outdoor seating area with a fire pit, market lights, and comfy seating. They also had board games out for use. The complimentary breakfast was awesome-- waffles, oatmeal bar, boiled eggs, yogurt, eggs, sausage, biscuits and gravy, fruit, bagels, toast, cereal, juice. They also had coloring pages/crayons out for the kids that they changed out daily. Just adorable touches. There's also a little convenient store downstairs where you can buy jars of pasta sauce and pasta, frozen meals, etc. in case you need something to cook. The WiFi was pretty decent as well so I was able to get some work done. We appreciated the helpfulness and friendliness of the front desk staff-- they were helpful with things to do in the area and with lighting the fire pit when we wanted to spend time with new vacation, friends outside.

Top-notched! I would give 10 stars if I can!…read more What a great, clean, hospitable place. JC The breakfast attendant went above and beyond what we expected to make our stay a more enjoyable one. Folks here are very friendly!!! I totally recommend this place If you're visiting for a couple days or even a week. The breakfast was more than continental breakfast. The breakfast burrito on Friday morning and the egg sandwich were very hearty and you can easily take it on the go. JC, the breakfast attendant is very attentive, helpful,very personable and social. He shared some of the touristy places to visit. He was prompt in refilling all the stations without having to ask for things. Stations were clean and food were well presented (robust). We've been to a lot of hotel breakfast but this place was , hands down, better than most. Front desk was prompt in any request. I do have to note that house keeping is upon request which is fine and I personally like that...my preference. Ben, the manager was able to reverse the double charge as we went through a 3rd party book. He even personally called us to follow up with the status of our charge. The only criticism I have as with most hotels are thin walls and heavy feet from tenants above. A definite place to stay and if travels finds me back to Billings, this will be home :)