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    Best Western Plus Clocktower Inn

    3.3 (70 reviews)
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    Christopher C.

    Very unhappy with my stay here at this hotel. Room was hardly ever cleaned, maid would come by every 3-4 days but would only make up bed and not change the sheets, trash was always a problem, they never would even vacuum the floors when attempting to clean the room. I was also charged for a room "with a pool view" which I didn't request and due to its still being cold outside when I checked in(04-09-23) the pool was shutdown and covered. The room charges was continually changing and then I was asked to check out 6 days early due to the hotel over-booking even though I had booked the room for 30 days continuously. I was in town for work along with @ 3500 other people and most of the hotels in the area were price-gouging everyone. A 2star hotel regularly $85/night were now asking nearly $200/night. Smdh!!! I have lost all faith in Best Western hotels and will it use this company again in the future.

    Dumpster view rooms. Don't fret about it being full though, they empty it at 630am... as loudly as posdible.
    Teresa M.

    We really should have stopped in Laurel. I'm not sure what makes this Best Western Plus, as I am certainly not feeling it. As a matter of fact, this just took my second to least favorite slot in the Best Western line. The cleanliness of the room allowed it to top my least favorite marginally. Sadly, it isn't anything that I can fix by approaching the front desk, as I draw the curtains to eliminate my dumpster view. [Edit: the dumpster was emptied, at 6am, loudly...] Sketchy, lumpy bed, [edit: later discovered a rather thick matress pad was either the wrong size or place on incorrectly or both, causing a ridge down the sleeping area. This was addressed by management, definitely worth a bump in ratings.] ...Shower only in the room and I really could have used a whirlpool tub or a hot tub... [edit: It is possible that the room description said shower only, as my husband reserved the room. I could have used a soak, as we rode a bike in. My muscles were screaming and we got in too late to use the pool. Our fault, not the hotels.] At least they have the updated sign & the towels are soft... plus reviews say that breakfast, which will be at the restaurant across from us is going to be good, and well worth the estimated 30 minute-1 hour wait. Also, an excellent location, sans the noise and less than stellar window view. Did I mention I should have stayed in Laurel? [Edit: The responses to our reviews have been kind and thoughtful. I found myself surprised and impressed by management!]

    This is a picture of my child's feet after crawling on the carpet for a couple minutes

    This place is pretty gross. You would think they would take extra Per caution due to the Covid pandemic. We booked this hotel because supposedly Best Western has "industry leading cleaning standards ". I walked him and Lysol wiped everything and you wouldn't believe the amount of stuff I got off of the counters. It appear to of been some coffee drips or something like that. Also there was a lot of hair on the bathroom floor. And my children's feet turn black from walking on the disgusting carpet. The plus side of this place as you get a voucher for the bakery across the way which has a pretty decent breakfast.

    The newly renovated pool, and the "motel style" hotel
    Amber E.

    Stayed here for 2 nights while in town for a family wedding. We booked the 2-room, 3 bed "family room" and it was perfect - spacious, not fancy, but comfortable, in the part of the hotel overlooking the pool. Very convenient downtown location, near some great restaurants and one of my favorite karaoke bars! Also, next door to the famous breakfast joint, Stella's, although we did not have a good experience there (see separate review). The Best Western isn't as upscale as the Northern, or even the Crowne Plaza, nearby, but the pool was a big selling point for the kids, and we enjoyed using it each day. Free WiFi and parking. Overall, nice stay.

    The super clean bathrooms were full of somebody else's hair
    Melanie H.

    Found the night staff sweet and on top of things. Recognized me and had my fax on hand. Room was surprisingly large. Very clean. Dated, but well kept. My room was on first floor, right across from the pool. I found it very quiet. Of course, it was December and the pool was drained, but still... Very quiet. BTW, there IS an elevator. Free parking - woot. Missing a free breakfast. Having a fridge is nice. No microwave. Seriously, though, the room is huge. Full couch, side chair, desk, office chair, huge TV, even the fridge is a bit bigger than mini. Conference room nearby, easy access. Also roomy. Overall, well done!

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    Page 1 of 2

    Ask the Community - Best Western Plus Clocktower Inn

    Review Highlights - Best Western Plus Clocktower Inn

    They reduced the price of my stay and gave me a breakfast meal at Stella's (the bakery/restaurant located next door).

    Mentioned in 10 reviews

    Read more highlights

    Northern Hotel - King bed looking into the sitting area.

    Northern Hotel

    (127 reviews)

    $$

    What a wonderful find!…read more Great location, walking distance to downtown restaurants and bars. Free valet, which is super convenient! Staff was super friendly and check in was super easy. Rooms were comfy and the shower was great!

    -12/2024- My husband…read moreand I were on a flight to Kalispell, MT that couldn't land due to fog. We ended up getting a voucher to stay in a hotel and I chose this one since it was at the top of the list. We really lucked out with this pick! If you have to stay in Billings overnight, this is the place you want to do it in. We were picked up from the airport by a very friendly shuttle driver. The worker at the front desk was very apologetic for not being faster in the check in process because they were completely unprepared to handle the influx of travelers due to the flight delay. While grateful for the apology, I felt like the check in process was incredibly quick and smooth. During check in, I realized I left my purse on the flight. As I was panicking and trying to find a way back to the airport, I passed the shuttle driver in the lobby. He said he was done making trips for the night, but didn't mind taking us back to the airport. This angel of a man drove us back, sat and waited the ten plus minutes it took them to find my purse, and then brought us right back to the hotel without expecting a thing! We were so grateful! The hotel was very, very cute and cozy. It was decorated beautifully for Christmas. There's a fireplace in the lobby that really just invites you in. There's a restaurant too that we would've loved to check out in the morning but didn't have the time for. The room was very clean and nice. I noticed this cool little advertisement offering a free glass of wine or beer if you came down to mingle at a certain time. They also had a coffee bar near the check in desk that was much appreciated the following morning after the wild night we had. They also let us know that if we needed water, we could snag some from the cooler in the fitness area. I thought that was a sweet thing to offer your guests. I don't know that we'll find ourselves in Billings, Montana again, but if we did, I would choose to stay here! Thank you, Northern Hotel, for taking care of us when everything was stressful and up in the air!

    Hilton Garden Inn Billings - Guest room bath

    Hilton Garden Inn Billings

    (45 reviews)

    $$

    We checked into room 230 for one night. There is a pool, laundry facilities, fitness center,…read morerestaurant and a buffet breakfast is served from 6:00 until 1030. Our room has two queen beds, a refrigerator, microwave and Keurig coffee pot. Our room didn't have much of a view and it looked a bit worn as did our furniture and linens. However, the air conditioning went worked well. The beds were comfortable, and the room was quiet. The breakfast buffet had a selection of fruits, juices, breads, cereals, three types of pork, eggs, potatoes... There were two women that kept tables cleared and the buffet replenished

    After a long day of flying five to six hours in the air we landed in Billings and checked into the…read moreHilton Garden Inn. We arrived around 9:45-9:50 pm, just before the kitchen closed at 10. Abby, our waitress, could not have been more welcoming. She got us seated right away, recommended the fries (which were incredible), and made sure we had everything we needed even as the kitchen was winding down. Special thanks to Chef Joe, who deserves a big compliment for putting together such fantastic food at the very end of service. The wings were amazing, the burger was excellent, and the fries were so good that I actually finished them, which I almost never do. That says a lot. The atmosphere was fantastic lively but not overwhelming, with a party still going on since the bar stays open until 11. I haven't even seen the room yet, and I already love this place. Between the service, the food, and the energy, this stop turned into one of the highlights of the trip. Abby and Chef Joe both deserve a shout-out for making it happen.

    La Quinta by Wyndham Billings - More trash under beds and bottoms of box spring ripped from animals in room.

    La Quinta by Wyndham Billings

    (70 reviews)

    $$

    This La Quinta seems to be newly built in a developing area - the place was super clean, had all…read morethe new vibes, and had a modern feel. The staff were accommodating in finding us a room on a higher floor, away from the elevators - our room was bright, airy, and clean! Staff was friendly, and their complimentary hot breakfast offerings were great - I enjoyed the homefries :D The staff does a great job in maintaining the area, and you can see that the surface areas are wiped down often, which I appreciate. Plenty of parking and convenient entry points are available to get to your room more directly. +clean rooms +great hot breakfast options +friendly staff +ample parking

    After driving all day and much of the night, we checked into the La Quinta. Belinda, the night…read moreattendant, who was gruff and unfriendly, demanded our credit card and license, even though they already had this info since we prepaid. We got a call about 7 AM the next morning, starting they had our credit card and license, and apparently Belinda had this out so anyone could see. The only other time this happened to us, the check in attendant rang up hundreds of dollars of phone calls. This was really disturbing because Belinda had many opportunities to return them. The housekeepers woke us up afterwards banging on the door starting at 9 am and did it several more times, despite the Do Not Disturb Sign prominently displayed. The handle was broken on the fridge door and the bathtub and sink were damaged. Grandma said looked old and dreary, not well kept. When we told the manager, Orlando, about our problems at the hotel, he could have cared less. It's hard to imagine that he works in customer service, and tourism in particular. This is probably the worst hotel we ever stayed in, and we couldn't wait to get out.

    TownePlace Suites Billings - Love that wooden topper on the ottoman. My hubby said we couldn't take it home :(

    TownePlace Suites Billings

    (28 reviews)

    $$$

    Absolutely our favorite hotel on this cross country roadtrip!…read more The rooms are all like mini apartments with fully decked out kitchens, dishes, full size fridge, cooktop, microwave. It was SO convenient for a traveling family. The room was immaculately clean, as was the rest of the hotel. I appreciated seeing hand sanitizer dispensers in the elevators and by the breakfast space. No part of the hotel smelled like mold, which, in the eight hotels we've stayed in in the last two weeks, is a first time occurrence. Laundry room downstairs ($1 in quarters to run, which is half of what we had to spend at our last hotel) was right next to the pool, which meant we could run our laundry while we let the kids swim. The pool was a really great size with floor to ceiling windows for light, complimentary towels, and non-slip tile around the pool deck which you would think is a no brainer but this was the only hotel we've stayed in so far that had it. Downstairs they had 24/7 coffee, tea, and ice water available. We went by one night and they'd placed cookies out! There was a lovely outdoor seating area with a fire pit, market lights, and comfy seating. They also had board games out for use. The complimentary breakfast was awesome-- waffles, oatmeal bar, boiled eggs, yogurt, eggs, sausage, biscuits and gravy, fruit, bagels, toast, cereal, juice. They also had coloring pages/crayons out for the kids that they changed out daily. Just adorable touches. There's also a little convenient store downstairs where you can buy jars of pasta sauce and pasta, frozen meals, etc. in case you need something to cook. The WiFi was pretty decent as well so I was able to get some work done. We appreciated the helpfulness and friendliness of the front desk staff-- they were helpful with things to do in the area and with lighting the fire pit when we wanted to spend time with new vacation, friends outside.

    Top-notched! I would give 10 stars if I can!…read more What a great, clean, hospitable place. JC The breakfast attendant went above and beyond what we expected to make our stay a more enjoyable one. Folks here are very friendly!!! I totally recommend this place If you're visiting for a couple days or even a week. The breakfast was more than continental breakfast. The breakfast burrito on Friday morning and the egg sandwich were very hearty and you can easily take it on the go. JC, the breakfast attendant is very attentive, helpful,very personable and social. He shared some of the touristy places to visit. He was prompt in refilling all the stations without having to ask for things. Stations were clean and food were well presented (robust). We've been to a lot of hotel breakfast but this place was , hands down, better than most. Front desk was prompt in any request. I do have to note that house keeping is upon request which is fine and I personally like that...my preference. Ben, the manager was able to reverse the double charge as we went through a 3rd party book. He even personally called us to follow up with the status of our charge. The only criticism I have as with most hotels are thin walls and heavy feet from tenants above. A definite place to stay and if travels finds me back to Billings, this will be home :)

    Best Western Plus Clocktower Inn - hotels - Updated May 2026

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