Room was very clean, suite was quiet with no sound from road or other rooms/hallway. Breakfast was mediocre, but was thankful to grab some quick protein. I grabbed one fried eggs and part of a hash brown patty and took in two bites as I headed for the door. They had bagels, waffles, ham, cereals, coffee machines etc. My friend said she saw biscuits and gravy too. Appreciated the clean room and bed, bit the bed was a tad firm, could have used a bit more pillow top or something, but still had a fine nights sleep with all the pillows read more

2nd time staying here. Room was clean and no sounds from anywhere. Pet friendly and lots of grass for dogs. Breakfast was better than most hotels. We had egg, bacon, french toast and hash browns. However, the kitchen person who was setting up the morning breakfast was NOT friendly. She bordered on rude. Rest of staff friendly and helpful. Overall was a great stay. Bed was a little stiff but not as bad as some We would stay here again. read more

My friend and I were venturing out to shop in town. Steve gave us directions and told us if we h got lost, to call him. He'd come get us. WOW! HOW KIND!Impressive service! read more

We enjoyed our pet friendly stay. The cracker barrel is a few feet away. Clean and friendly.

Overall, great hotel! Cute little dinosaurs all over the main office. Slide 20/10. Kept the boyfriend occupied for hours. Will visit again, now on to see a movie. read more

Everything I gave it 4 starts because the beds were kinda hard. But the pillows were great!!! Oh ya they have a 24 hour breakfast area, but they do not serve breakfast until 6am to 9 am read more

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Place is clean. We had a first floor room which has 2 doors. This maybe an up charge of one is looking for the cheapest rooms. The walls are thin and you can hear the tv from the other rooms. Location is great. The place was pretty full. Its is a little worn but its kind oyiu get what you pay for. They do have a pool and hot breakfast which starts at 6 am. It met all our needs while just traveling from one point to anothers. Nothing fancy but clean, warm and seemed safe. read more

Kelly inn was normally our go to hotel when staying in Billings, we have stayed here A LOT! Normally no issues, we like the rooms, breakfast, hot tub and pool, particularly the family suite that's fits us perfectly. However the last time we stayed was the first time accidentally leaving an item behind in our room. I accidentally left my iPad on the end table. Assuming that the protocol for housekeeping when finding items would be to turn them into the front desk to place in a lost and found, we called later that evening after realizing we left it. The front desk checked the room and said it was not there. We called back several times over the next two days, the front desk insisted they did not have the iPad and would never allow us to speak to a manager. After day 2 I found no other solution other than filing a police report. Billings police department went to the hotel, spoke to the manager, then the housekeeper, and recovered my iPad. I am so thankful to Billings police for their assistance but that was my last resort. When items are left behind, just be a decent human and turn it into the front desk so when the customer calls they can pick up the item without having to waste the time of the police department due to untrustworthy staff. read more

The room was nice, spa tub was missing knows. Everything was good until I dropped my keys behind the headrest of the bed and found a method pipe and lighter. Took it to the front desk and they had said the manager was off that day and said sorry and would have them call us. Never heard anything till 3 weeks later when my wife called and spoke with the manager whom called us liars. Was gonna stay again in March but they treated us like shit. Will not be going back again. Was probably there meth we found read more

Pet friendly! Clean and quiet. Staff friendly and does serve breakfast. We like the breakfast when traveling, saves us a stop.

Aside from the sign at the desk, and the apologetic staff, you wouldn't know they are remodeling the first floor. They are doing remodeling, but it's not dirty, noisy, or falling apart. Considering how many animals they potentially had, it was relatively quiet. (We have a sensitive pup, and he wasn't very nervous, like he's been at other places... usually because of other dogs who are barking a lot.) The room was clean, and nice. Didn't even smell like other animals. More than enough pillows and wash cloths and towels. Again, all were clean. No stains. They even offer a makeup cloth. Breakfast: food was good. Blueberry waffles are amazing. (Add cream cheese, it's awesome!) Eggs, bacon, hash browns, and French toast were hot and fresh. The lady who was in charge of the food was courteous and efficient. Price was great for the quality of the place. Fur babies are free, and the price was lower than other places in the area, so we were nervous about how nasty it might be. We've traveled the country, (FL to WA and MI to OK and a lot of places between) and have been in some places that were so bad we ended up sleeping in the truck! Bonus: "dog relief" area with bags provided. (No fence, but well maintained) (Found this inn on the Bring Fido app.) read more

Nasty road side motel. Plain and undistinguished from any of a thousand other cheap motels. Smelled funky and mildew. Front desk staff was rude and unwelcoming. Everything about the hallways and rooms was depressing. Decent hot water from the shower. Breakfast was surprisingly good. Ample food. Fresh cooked scrambled eggs, sausage, sausage gravy. Wide range of things to toast and even a waffle maker. read more

The first floor room we had was OK, looked clean but worn. A bit Moldy smelling and out of date, no USB connections and very few outlets to charge anything, lights and clocks need to be unplugged in order to charge any devices Other than that and a really beat up and poor condition jacuzzi the room was acceptable but for the 250$ ish price with taxes it was not really worth that. Half that price sounds about right. The nice thing was every first floor room is both accessible directly from your parking spot And from a central hallway. It's been decades since we stayed in a motel that the rooms opened each onto the parking lot, I had forgotten how nice and easy it was to bring everything in and out of the room like that. I prefer the LA Quinta 2 doors over, at least the room to room comparison, though neither are as nice as the Marriott Residence Inn Honestly, of house keeping filed the jacuzzi up and ran it and while it was running poured in bleach the entire mold issue would be gone. That's where the mold is coming from, it needs to be cleaned read more

We stayed here last night, had two rooms. The staff were friendly, rooms, good sized and comfortable, and breakfast had many hot and cold options. Highly recommend!! read more

The draconian staff treated paying guests like interloper, wandering through the pool area every 30 minutes to check for wristband on the kids as if every vagrant for miles around stood in line to steal pool time. Definitely won't be back again. read more

Right off the bat, we were greeted rudely by a desk person who called me a sir and just stared at my man when he corrected her. So we sent a complaint to the gm through their contact form on their website, only for it to go unanswered, of course. Some hospitality. read more

Good clean hotel. The only issue was the breakfast in the morning. Staff members were sitting down and eating breakfast at a very busy time. We had no place to sit and the staff members had plates full of food. There actually was very little food out for guest. When the attendant brought fresh food out she would go to the table of staff and serve them and then put what was remaining out. This is the first time I have seen staff sit down and eat with guest and I have stayed at a lot of hotels. read more

No negatives to our stay. We were greeted well and cared for right from check in. Our room was beautiful, pool and hot tub wonderful, breakfast delicious with so much variety! Would definitely stay here again! read more

We chose this place because it was supposed to be close to the river w/views, they allow dogs and other reviews were extremely kind. What a farce. The view is a gas station. The river is waaay outta here. My husband calls it a Motel 3. The flooring is mud colored, some kind of rubber tile and looks filthy. The towels have been washed so many times they're like sand paper. The shower is perfect ~ if you're 5' 0". I'm not. The shower curtain doesn't cover the stall, there are no bars to grab if you slip. The elderly need something to steady themselves with while climbing over a tub! The pillows are TINY, like half sized! How did they even find those?? The bed is so hard we are both in bad shape after a long wakeful night listening to the a/c unit roar like an airplane. We're on vacation, right? At 8 AM, hospitality is knocking on the door to see if we're gone yet. Now I hear them singing, whistling in the corridor outside or in other rooms. So we paid $155 for one of the worst nights I've spent in a motel. Yeah, yeah. Hold your horses, we're leaving already! You can get in to clean for the next poor soul to suffer in here. read more

If you like sleeping with RAT POOP this is your place!! We put it in a disposable cup and brought it down to the front desk, the lady didn't care at all nor was she apologetic. NEVER staying in that disgusting place! Go to Bighorn Hotel instead! read more

I can't say enough good things about this hotel. The room was huge and clean. The beds and pillows were so comfy. They allow cats and dogs with no extra fees. The only slight thing was breakfast wasn't the best. However , it gets the job done. With them not charging extra fees for pets it's a trade off I'm willing to take. If I'm ever back in Billings this is the only hotel I will stay at! read more

I think that if you want to stay at a hotel the kellyinn would not be my first choice. The rooms were great and they were clean. But the noise level was way too much because there were people running up and down the halls at 11:30 at night and I would never have reserved it if I had known there were pets. read more

We recently stayed at the Kelly Inn in Billings, MT and it was a great choice of hotel. The room was very clean and spacious, the bed and pillows were comfortable. The pool, hot tub and fitness area was also very clean. The front desk staff was friendly and helpful. While some other hotels we stayed at during our visit to MT and WY were lacking on the continental breakfast (due to Covid) Kelly Inn still offered plenty of options. I was very pleased with our stay and will definitely stay again when in the Billings area. read more

The folks giving this place low star reviews could seriously stand to get over themselves. It's clean. They don't charge for pets. They have fast wifi that's free. There's a pool - with a slide, and a hot tub. They have free breakfast. The beds are comfortable. They have cable. There's also a workout room. The nice man at the front desk bakes cookies & gives out dog biscuits. All this for a budget price. I booked randomly through Hotel Tonight because I needed somewhere to crash last minute and they didn't want to charge me an extra $20 for having my dog with me. When I mentioned my lab was in tow at check in, the host made sure that I got a room on the ground level right next to the very large grassy area where pets can do their business. I was hoping to find a clean place to relax for 12 hours...if I had to stay long term in Billings, I'd still stay here. Well done Kelly Inn, I wish more hotels were like you. read more

First time at this hotel. Pet friendly and they were very accommodating. Hotel recently had updates and the room we had was nice and clean. First time booking a room with two king beds. Very spacious and that was a nice feature which will bring me back to this hotel. The pool area is smaller than most hotels but it's updated, has a slide for the kids and does the trick for an evening of splashing. The hotel crew was very nice on check in and departure. The housekeeping staff was friendly and helpful. Not a 5 star hotel but the treatment was 5 stars. I would recommend this hotel to anyone. read more

Smells like dog urine. Lynn at the front desk gave a crazy family keys to our room by accident in middle of the night. After they opened our door and woke me and my children at midnight they were in hallway being loud and tried to fight my 16 yr old son after we asked them to be quiet. Front desk didn't do anything but try to move us in the middle of the night instead of kicking them out or moving THEM. We didn't get any sleep and they gave us a whopping $20 refund. read more

Stayed two nights in the middle of the week and got placed in a room right above construction so we moved for the second night. When I asked if there were any rooms on the backside with doors right to the parking lot I was told there were none and saw only one car parked in the back the entire stay. Their pet policy is the only reason we chose this hotel and, next time, I'll look for another hotel as the front desk girl was "gruff" as one other reviewer mentioned. Rooms are clean, maids are nice, and breakfast is not bad. Wanted to gamble and got no help at all on where to go so don't expect much from the desk, again. For a place that wasn't busy at all I was surprised at how relatively unwelcome it felt being here. Oh and... what's with the Jacuzzi being ice cold yet uncovered and full?? Lame. read more

Manager is completely unprofessional and has a very poor attitude and is rude. Not at all a person that should be dealing with the public little alone be a manager Hotel is ok for the price just don't expect hospitality. read more

Huge rooms, and great price, I love that they have family rooms because we were a party of 6 and we had plenty of room. Plus being pet friendly. read more

I got the room off of hotels.com so the price was reasonable. I did not find the man at the front desk pleasant to deal with during check-in and he also got into a yelling match with another customer. The beds were pretty hard and I could see our room had not been dusted in awhile. They stated the room had a 'city view', but all I mainly saw was a big gas station. The free hot/cold breakfast was good and they also offer soup and cookies at 4:30 which was a nice addition. read more

Our family getaway to allow our small kids to swim and play was ruined by their restrictive policies and rude staff! The front desk person, Mandi was very rude when we were told about their restrictive pool access, none of which were mentioned to us when we booked our rooms. The hallways and elevator smelled of cigarette smoke, the rooms were not fully furnished or super clean, the pool was cold, the hot tub was not available for use. The pool is tiny with little room to sit around and watch the kids play. I was told, "call the number on the wall if you don't like it". I did, and receive no response to my concerns. Would warn everyone I know who is looking for a family place to go elsewhere! Horrible experience. read more

Not impressed with them wanting to charge me more for a 1st floor room! We were in Billings for a surgery appt. will stay anywhere else next time! read more

After traveling from across the country for days and excited that this hotel accepts dogs without a fee, I was stoked! When my husband and I made reservations over the phone the staff was helpful and honored a rate that was posted online. However, when I (appearance gives my race away) came inside to check in under my husband's common white-American name the lady at the desk dismissed assisting me and the elder gentleman kindly did. I mentioned we have been traveling for 4 days and cannot was to relax. All was well, so I thought. We wanted to relax in the hot tub to relieve our sore muscles, aches and pain with a can of beer. We sat in the hot tub for less than 3 minutes until abruptly been scolded for having alcohol in the pool area. Amanda was far from professional in approaching us and directly spoke to me about us (husband and I) needing to get out of the hot tub because she doesn't allow alcohol in the area, just water. I commented well that sucks looks like l'll have to grab water. Then she immediately said, no you'll have to get out of the hot tub and walked toward the closet. I told her we literally just got in and if beer is an issue, it's not hard to toss away. She turned around and grabbed a bottle of "chemical" then stated, no you need to get out. I'm going to pour in a chemical to get rid of the foam. Again, I stated, we just got in, you can't give us 5 minutes and you're choosing to do this while people are using it? She said no I'm doing this now, you need to get out. Appalled of how rude and inconsiderate she was to me we got up and left. Amanda told us the foam needed to be removed and we could come back in 10-15 minutes. My husband went back, alone. with a drink ... no one said anything to hi. Amanda never bothered him. He was there for 45 minutes with foam still present read more

The hotel left a lot to be desired. It was hard to get to because of the paving of a parking lot nearby. the swimming pool with the slide were its saving grace. The temperature was decent for kids and clean. The room had linoleum tiles instead of carpet. This made it feel clean, but unfortunately made it loud with two small children. If you need two beds, DO NOT OPT FOR THE PULL OUT COUCH! The mattress was old and worn. You could feel Every spring. The breakfast was also quite poor: over cooked powdered eggs, thin sliced salty Canadian bacon, and "hash browns" that were actually soggy French toast sticks. The gravy was burned from a crockpot that was way too hot. It gets the job done if you need a place to sleep....but it isn't anything to write home about. read more

Comfy beds very nice rooms great service. My party and i felt very welcome. Im going back again! And also MY GIRL TORI IS THE BOMB DOT COM! GREAT JOB TORI read more

We didn't get a chance to stay at this hotel. My husband suffered blood clots in his lungs last year after surgery. With the fires in Montana, the air quality is considered unhealthy. With his lungs, it is impossible for my husband to stay in Billings. The hotel refuses to give a refund for a room booked for the 10th of September 2017. Guess they are too greedy to be concerned about the health of their guests. Going to post this review on every site that I can think of. Stayed September 2017 https://www.tripadvisor.com/ShowUserReviews-g45086-d634647-r522017962-Kelly_Inn_Billings-Billings_Montana.html# read more

Dated finishes in the room. Carpets smelled like urine. Continental breakfast was mediocre. The five star ratings given to this place must be given by manager or owner of this place because no one could honestly rate this hotel this high. read more

On a road trip from Washington state to Kansas with our cats, we had planned on staying at Motel 6s throughout our drive solely based on the fact that they accept cats (it can be really hard to find hotels that accept cats). We had stayed at a horrendous Motel 6 the night before elsewhere in Montana, got terrible sleep (loud guests in the halls and louder guests in the room above ours), and there was no mini-fridge AND no complementary shampoo/conditioner (really?!). The following morning, our zombie selves got back in the car for day two of our road trip, and after some car trouble, we decided to cut the day short, but decided to upgrade from Motel 6 because I would honestly rather pay a little bit more for something so much nicer and get a good night's sleep. Enter the Kelly Inn. They accept cats, they aren't that much more expensive than Motel 6, and they have a pool with water slide (I'm not aquatic so I didn't use this feature, but families with kiddos I'm sure love this). The front desk lady (sorry I don't know her name) was SO nice and provided some much-needed comedic relief from the 24 hours we had just had. She was super friendly, helpful, and receptive when we told her about our terrible experience the night before at Motel 6 getting woken up by the guests above our room, she gladly gave us a room on the top floor (we didn't even ask)! We go up to the top floor, open the door to the room, and it was lovely. A nicely air conditioned, extremely spacious, soft, comfortable room. Well-equipped with a mini-fridge. Complementary shampoo AND conditioner waiting for someone to use them. This was an amazing experience, I am so glad that we stayed at Kelly Inn. 10/10 would recommend to everyone. read more

The absolute worst customer service. Even after getting a manager by phone she was not any better. There are way better places to stay in Billings that are cheaper and cleaner with excellent customer service. read more

An average, ok hotel. The breakfast was the standard fare: bread options, scrambled eggs, sausage links, waffles, cereal, etc. The room was ok, but a little dusty. There isn't anything really near the hotel to do or see, so not very centrally located, however easy to get back on the road quickly and easily the next morning. The rooms look nice online, but as we had a dog-friendly room, it wasn't quite as maintained, I suspect. This brings us to their dog policy. They have the standard, to be expected "don't leave your dog in your room" rule, but if you do & you aren't immediately reachable, they'll call animal control to come get it. And you have to sign that you'll keep the dog off the furniture, and that you agree to be charged $150 for any discounts that have to be given to neighboring rooms that complain. Can I tell you how many times I have been disturbed by dogs in a hotel? Zero. Disturbed by kids running & yelling in the hallway? MANY! That is the kind of agreement parents should have to sign, too! I do wish the pet rooms weren't on the 3rd floor, away from the elevator, as this makes it very inconvenient to bring luggage up with the dog in tow each trip, or for bathroom trips. read more