I have been coming to Woodbury optical for the past 19 years. Recently Fred retired, and now things have deteriorated on the back counter. I went in, and Michael (new emp), opened my chart and saw Fred had written a note of a $200 credit for contacts. The gentleman asked his boss about it and replied back "I have to look into it" and started talking about insurance etc (this is money I paid out of my pocket where I was left a owed credit) and they are refusing to avail the credit owed. I guess credits and refunds are not allowed even when promised and written in the folder. Times must be tough that now you are resorting to ripping off your long time 19-year long patients. Wish I could talk to a manager or owner, this is not right. What option does a long term patient like me have but go somewhere else? -Michael B 201-220-6799 read more

Excellent glasses service. They has gorgeous frames and I was helped by a very pleasant man, bringing many frames that I actually loved for my face and style, not typical for me as I usually have a hard time liking a pair. read more

I've browsed this store probably 3 or 4 times for glasses and was never impressed, so i never actually pulled the trigger and purchased from here. This time, I came in to browse frames because they were listed on the website of my new insurance carrier as being "in-network". First the positives: the prices on the frames were competitive from what I saw in other local stores. Secondly the selection is pretty good. I did like what I saw, and found a style that I may purchase (elsewhere, hopefully) That's about it. Strike 1: you cannot browse frames by yourself. That is, they wouldn't let me browse shelves, pick a pair off the shelf, try it on, look into the mirror, etc. All frames are behind counters. When I asked a busy salesman if I could go behind the counter, the answer was a curt "no", and he said he'd get me a sales person to help. Strike 2: when I finally did get a sales person to help (it seemed like an eternity), the sales person seem uninterested and bored. Not one question from her to me about insurance (e.g. do you have insurance), not one question about my prescription strength or type, not one question about what my intended use would be, not one question about preferences in style (e.g. metal or plastic). I am used to sales people making suggestions. My sales person simply sat there looking at her manicured fingers while I pointed to glasses from afar--"Can I see that one?" "How about that one?" I am used to sales people at glasses stores making suggestions, and even being honest, e.g. "That style doesn't look that good on you...I think this one looks better." etc. Nothing. Not even a "why don't you try this one?" Pretty useless. Strike 3: When I did ask about insurance, the collective knowledge in the store was virtually nil. The frustration directed to me at even asking my questions was also palpable. Bottom line, disinterested, unmotivated staff, but reasonable prices. Not sure if I'll end up purchasing, but after the service I received, I'm disincentivized from patronizing them. read more

My appt today was with Dr. MALIK, who has performed Cataract surgeries on both eyes as well as subsequent laser lens cleaning procedures . Everything was done with great professionalism with outstanding results. Upon my arrival i was informed that my appt was with another Dr. And not Malik because due to his success is only now performing surgery and not follow up visits , even after surgery he performed. I go to this facility because of Dr Maliks expertise and because he has been my Dr. Since my first visit years ago. I applaud his success and fortune for his hard work but dont appreciate being handed off to an unknown entity. UPDATE: All to do about nothing....Sr Malik is not only a fine Dr but a gentlemen! He will continue to be my personal Opthamologist ! read more

I never write reviews, but this is the worst experience that I could ever have with my 9 year old son, 0 service, the lady who is responsible for the optical part , siting with no expression on her face, 0 professionalism,no help and advice! They gave my son big glasses , and now don't want to change them. Will not recommend definitely. read more

Doctors and equipments are good but the staff... not at all. What surprised me that they do not provide any summary or a copy of the prescriptions. I mean it's fine they want you to buy the glasses from them but you cannot force you're patients for that. The moment you ask them for a copy of the prescriptions the attitude completely turns from sweet to completely RUDE. They will then make you wait and wait for a loooong time for a 15 seconds work. I and my wife will never go back there and will also let the VSP know about it. read more

The doctors are very good, Dr. Malik took took care of my father until he passed away, now the doctors take care of my whole family. The opticians are another story. Fred and Scott are pleasant and helpful. The big problem I have with Woodbury Optical is that they seem to have difficulty providing members of my vision plan (Davis) with all the benefits they are entitled too, in particular an allowance for an occupational pair of glasses. Only when you make a big fuss do they relent. My husband won't do that, and he ended up having to forgo this benefit. They are a participating provider with Davis so members are absolutely entitled to the occupational pair-- without question. read more

I have to agree with the other bad reviews - beginning to end this place is just awful. I wanted to like it because it has convenient hours and is in my VSP network, but I had really bad experiences with both their doctors AND their eye glass store. It seems this place is all about one thing and one thing only - $$$$$. Whether it's billing your insurance company the absolute most possible or up selling eye glasses, it seems that the customer comes second always. Let's start with the atrocious amount of time I waited on every occasion I went in. On all three occasions, I waited over an hour from the time of my appointment -and- the worst part is nobody who works there seems to care at all. First, they repeated tests on two subsequent visits just to "milk" insurance to the maximum. Then there is the ophthalmologist who only worked there "a couple of days a week" who misdiagnosed me with an eye infection. When it didn't get better, I went to a real doctor who fixed the issue immediately and couldn't believe the original diagnosis. Thank god my problem wasn't serious because this was malpractice pure and simple. Then I needed a basic pair of reading glasses. Since they had my prescription already and they were in my VSP network I figured I would buy them there - big mistake. After a huge "up-sell" in excess of my insurance coverage, they said the glasses would take a week and a half to be ready. When I inquired as to why, the pushy saleswoman said "well, since you're using insurance we send them out. If you were paying cash for the entire bill, we could have them today". That's when I got up to walk out... "wait, wait" she said. After discussing it with a "manager" she reluctantly agreed to have my glasses ready the next day. If you threaten to walk out it seems things change. Woodbury Optical is the "Jerry McGuire" of opticians - "show them your money"! read more

After accidentally sitting on a prized pair of glasses, twisting the frame to a point that I had doubt if they could be saved. Amazingly, Fred masterfully repaired them!! My wife and I have been coming here for years and for good reason. Great selection and service with a smile. Thanks Fred! read more

My husband has been going to woodbury optical for many years. He highly recommends SCOTT, who is extremely knowledgeable about all aspects of the process of purchasing prescription glasses. He is helpful and patient when selecting frames, and he takes precise measurements for the lenses to ensure accuracy. He is also very knowledgeable about insurance. All while being friendly and personable. read more

From start to finish, from the receptionist to the doctor, everyone was extremely helpful and courteous. Thank you!

One of the receptionist who I will not name, was the rudest person to a first time patient. Every time she answers back, she did with a rolling eyes and a long sighs. The waiting time wasn't bad, but the attitude that receptionist had on me was absolutely unprofessional. It's odd, because the other staff members were very friendly and understanding. I chose the place, because it was close to home. Walking back home from the treatment, I thought it was me who perhaps gave her the wrong impression, but soon to find out, it was just not me. My brother was nice enough to pick up my prescription contacts from the place when I was not available. When he came back, I asked him, was there a really rude receptionist there? He answered, yes, and he asked for the prescription under my name, the receptionist scanned him up and down with her eyes and told him to wait. So he waited, 5-10 mins passed and he made a same request to the receptionist right next to her, in a jeepy, the other receptionist quickly turned around and grabbed the prescription and handed over to him, while the rude receptionist did nothing but gossip away her weekend getaways. The Doctor however was very friendly and respectful. read more

100% honesty - this place is beyond awful. Majority of the staff are rude and unprofessional and beware of billing fraud. Just read most of the reviews here and on google, you will see most people have had terrible experiences. Also, the billing manager whose name begins with a J makes Meryl Streep's character in "The Devil Wears Prada" look like an angel. I've never seen such rudeness and incompetence in my life. Seriously, words cannot describe the horrific people who "run" this place. read more

Great experience. Great selection of frames. Fast, efficient and friendly service. I dealt with Scott, who was very helpful and patient in suggesting frames and fitting my glasses. I wholeheartedly recommend this office to anyone looking for new eyeglasses. read more

Extremely poor service, all they care about is money. The lady who works behind the optical counter is extremely rude and unethical. She was absolutely not helpful and on me asking a few questions, asked one of her coworkers to take over which I found to be absolutely unnecessary. She made me try on lens with my eyes dilated!!! A very unpleasant visit! read more

I do not recommend this practice at all. I've been a patient for at least 15 years and unfortunately it's going downhill!! Very poor appointment schedule, doesn't offer any appointments after 5:30. Doctors are leaving and not being replaced. Front office is rude and unprofessional. read more

I have been with this ophthalmic group for over 4 years now. Everyone works at this optical studio is professional, friendly, patient and very informative. I love the interior decor, they keep the place super clean and tidy. They provide thorough eye examination, they utilize the latest technology and medical equipment, highly trained licensed opticians and professional staffing teams. More importantly, Woodbury ophthalmic Group has the best ophthalmologists. Dr. Dean Hart and Dr. Sajid Malik are the best of the tops. They also have a broad collections of regular and designer glasses frames, prescription sunglasses, regular sunglasses. They provide everything you need for your eyes, you name it! I highly recommend this place to everyone who loves your precious eyes. Even I've moved to CT, I still and only go there for my eyecare. It completely worth the travel!!! read more

Always liked going to this place because Fred has always been very helpful and kind. And patient, which is good when it comes to picking out glasses. That said, I have waited 2 hrs WITH AN APPT!! on more than one occasion. They just do not seem to care and the dr. Could not have cared less and basically blew me off when I complained. At least pretend to care about your customers! I will not be returning to this place. read more

This is the worst place. The entire staff is so rude. They tray they handed me had frames in it that was disgustingly filthy. In the age of covid I would think they would have better cleaning procedures. When I asked for them to be cleaned the person handed me a dry paper towel... really.... I had to suggest solution. Needless to say I was horrified. read more

Scott at Woodbury optical is so patient and helpful. I would totally recommend using him and the whole office for your eye are!

I needed a prescription to refill a contact lens order online, at half the price Woodbury charges, and they refused unless I came in for an exam that insurance won't cover,(they apparently know this since they bill in such a way as to make the patient totally responsible). Even though I'd been a long time patient of this practice, and I've been unemployed since Covid hit, they refused me this courtesy. Also, if you need a LASIK procedure, be prepared to fork over cash as this is they only form of payment Malik accepts. I hope someone from the IRS is reading this. read more

I have been a patient here for about 20 years. I was very happy with Dr. Malik but have not been able to see him for the last few years as I'm told he's unavailable. The worst is the wait time. Expect to spend AT LEAST two hours here. It's insane. It has gotten worse over the years! I'm here right now with my eyes dilated for over an hour and I'm told that there are still three patients ahead of me!! Do not become a patient here! I'm leaving. This is extremely unprofessional. read more

Insurance Fraud I've been going there for the past 10+ years for the same annual eye exam thru my vision plan VSP. This time, they asked me for my medical insurance card, saying just in case but billed my medical insurance $170 for regular eye exam instead of billing my vision insurance where I'm liable to pay just $25 copay. I spoke to the manager Liana but she refused to make correction rather gave me BS story the exam is different this time although it's been the same for the past several years and I told her to check my prior records to compare what's different now but she refused to do so. I understand their business is slower coz of laser correction but this is not the right way to make it up. read more

Just called Woodbury Optical and the girl that answered the phone was unbelievably rude. I called to find out the price of a contact lens exam and a 30 day supply of a particular brand of contact lenses. She initially said contact lens exams start at $96. Then i asked her how much the lenses would cost and she immediately tried to get my phone number saying someone would give me a call. But then she said they cannot give any pricing over the phone. So i proceeded to ask her if the person calling me back would give me the pricing over the phone. At this point she got really angry and rude and kept saying she can have someone call me back and that they do not give pricing over the phone. I hung up. None of it really made much sense especially when three other eye care places readily divulged the information over the phone. I guess Woodbury optical must be a special place. Maybe i should rate them 5 stars. Hah! read more

Wow this place went too far downhill since Dr Dean Hart left the practice. Except Scott, everyone else is either not helpful or with zero patience. Dr. Holtzberg is unbelievably rude and condescending. You cannot ask more than two questions, he would make sure to make you feel stupid of asking them. No one likes to pay to be insulted and he isn't even good. Not worthy of going back. read more

I have been trying to make an appointment. Called twice. 2nd time they put me on hold for 8 minutes. Good doctors work there from front desk service is poor. They lost a self pay patient. read more

Read bad reviews, but went in today and contrary to prior reviews, I found the staff very helpful and pleasant. Dr. Cohen and the gentleman that did the other tests were friendly and explained everything clearly. Yes, the office was crowded but everyone who worked there seemed to be doing their job efficiently. read more

HORRIBLE STAY AWAY!!! I've been wearing contacts for close to 20 years and BY FAR HANDS DOWN the worst prescription and service I've ever received in my life.. Not only was this establishment over priced they then had the nerve to charge me a fitting fee for a 100 bucks b.c some how over the last 20 years I forgot how to wear my contacts . If I could I'd close the place down and make every single Doctor there have their licenses revoked.. read more

Terrible experience for my mom who is over 80. She had cataract surgery with Dr. Malik and no complaints about that. The day after surgery follow up visit and she saw optometrist there. Name is Holtzberg. Extremely rude and condescending to an elderly patient that just had surgery. Disgraceful. Add that on top of ridiculous wait time, over 2 hours. The receptionist was very nice and apologetic. Can't apologize for others actions.Holtzberg thinks he is God's gift apparently. Would not recommend going to Woddbury Optical. read more

I heard of this store before but had never been until recently and I am very impressed with my experience there! I was greeted as soon as I walked in the door and only waited about 10 minutes to be taken. The woman that helped me with my eyeglasses was super nice and friendly! I was looking for a pair of eyeglasses that were both comfortable and fashionable and she immediately found a pair that was both! The pair was reasonably priced and I would definitely go back for another pair of eyeglasses or related service in the future! read more

Use to be great when Dr. Hart ran it. Now it's a filth box with long waits. Furniture worn down. Unkept office. In terms of service, It's a factory like environment. Waited an hour past appointment time to be seen. Last time there. read more

Woodbury Optical is a full service stop for all your eye care needs. What makes this place stand apart is the staff. Scott & Fred are both professional, patient, & knowledgeable. They provide an excellent experience to the customer. I highly recommend them read more

I went there for a simple service and was advised that insurance did not cover it (they did not even try to check). I called the insurance company and they said of course it would be covered. I had been there before with another bad experience-I won't be returning. read more

My family came here for YEARS and they were always good to us. However, we started to realize that they are just in it for the money. They will tell you to come back again and again for follow ups when it's unnecessary and they will increase the costs of certain services such as glasses fittings and they won't give you any type of explanation. Absolutely awful customer service. We will NEVER come back here. I urge you to go somewhere else and save your money! read more

Very knowledgeable staff. Helpful and friendly! Been going for years! Selection is huge and range in price!

After I leave my visit from Woodbury Optical, I had this uneasy feeling in the pit of my stomach about the contact lens fitting charge, so I check my vision coverage the next day at work. Lo and behold, my vision plan indicates that I had a $0 copay for the routine eye exam and $0 for the standard contact lens fitting with two follow up visits included. The only thing Woodbury Optical was correct about was that I was given $130 a year towards contact lenses. At this point, I decide to print all my insurance coverage paperwork, the pages showing Woodbury Optical in-network, and bring all my receipts to them after work to get a refund. When I get there and explain the situation, they quickly point to a sign on the receptionist desk stating that as of Aug 1st, they bill under the patient's medical insurance. When I asked why they would do that when they are in-network under my vision plan, she just pointed to the sign again and said it explains that right there and they consider themselves a medical facility. The receptionist then offers to take copies of all the papers I bought in and said they will have the person who does the billing call me tomorrow, since she left for the day. I told them I would also like a copy of my eye prescription and the name of the contact lenses I was wearing. They then informed me I needed to speak to Fred for those things. After waiting approx. 10 min, Fred finally calls me over to one of the desks with my file. I explain the whole situation and all he did was try to cover himself, saying that my eye exam was more in depth than a regular exam so they bill under medical. I tell him I never asked for anything other than a regular eye exam just so that I can order contact lenses, something I have done numerous times before. That was it! He then started giving me such a hard time about giving me my prescription and name of the contacts I was wearing. He kept saying that the Dr. cannot recommend these lenses without a follow up visit, yet he then kept asking me to order them through Woodbury Optical right then and there. Nothing but contradictions! After a lot of back and forth and him putting his foot in his mouth a few times, he finally ineligibly wrote down a few things. I was just so disgusted and just wanted to get out of there. To add to this all, as I was leaving one of the rude receptionists stops me to tell me that even though they took my information, and the billing specialist was going to call me, not to expect any money back. I tell her, "You want a bet?!" and walk out. I immediately call my vision insurance carrier and she noticed that a claim of $130 was already entered and paid to them for contact lenses that I never even ordered! I told them that I wanted that claim denied immediately because I did not and would not be ordering contacts through Woodbury Optical. She also confirmed that Woodbury Optical was in-network with my vision insurance and they could have easily billed their claim through them with no issues. The following day, I did receive a phone call from an Alana, who does the billing for Woodbury Optical. The first words out of her mouth were that she can refund the $62 contact lens fitting fee and they can meet me half way on the copay and refund $20. I quickly informed her that no, she will be refunding me everything. At this point, it wasn't even about the $20 for me, but the principal of the situation. She then throws out a gem of a comment, that I would never go to a regular doctor's office and tell them what kind of tests to run just like I shouldn't tell them that they can't bill as a medical facility. I ask her why do they choose to bill that way when they can just as easily bill under the vision insurance and not make their patients pay additional out-of-pocket expenses, to which she had no response. I inform her it's because they make an extra $100 or so per customer, that's why. She eventually asks me for my card information to provide the refunds. I give her the card information for both cards used, one for the $62 and the other for the $40. She repeats both of card numbers back to me and says she will mail the receipts to my home address, which I confirmed with her. A few days later, I receive an envelope from Woodbury Optical with the receipt showing the $62 refund but nothing for the $40 copay. I call Alana and ask why she took the card information for both cards if she had no intention of refunding one of them, to which she has no response. I realize it was basically so she could get me off the phone. Woodbury Optical needs to be closely monitored for their unfair business practices. Getting an extra $100 or so from each client that walks through their doors adds up quickly. Many customers will unnecessarily pay these fee's without thinking twice because they trust that the business is doing the right thing. Their unprofessionalism and rude staff is some of the worst I have ever encountered. STAY FAR AWAY!!! read more

Dr. Cohen and Fred are two of the nicest and most helpful guys I've ever known. However, every single receptionist there is the most rude and disgusting girl I've ever known! They are always so miserable and not friendly. They roll their eyes and act like its the hugest thing in the world to help out a patient. I only keep going back to deal with the two guys I listed. Seriously, Dr. Cohen is amazing! Just a heads up for whoever goes in there and gets thrown off by the receptionists' lousy attitudes! read more

Shady operation with poor customer service: - On the medical side they shuffle you around like you're on a conveyor belt. Way too fast to make you feel like the exam is thorough and of quality. - They don't give you a copy of the exam and prescription unless you ask for it. This is done on purpose to help corner you to buy your glasses there in the shop. - It took twice as long (3 & 1/2 weeks) as stated for my glasses to arrive and I only got them that fast after consistently hounding them when the order went unfilled. They tell you they'll call you back to follow up...but they virtually never do. - The price suddenly changed ($35 more than the original invoice THEY issued me) when picking up the glasses. They tried to stick to their guns on this BS additional charge, but gave in after I produced the original invoice. When I told them it was the price as originally stated and agree upon or a refund...they caved. But they still tried to charge me $7 over the invoice price when checking out. You must watch them like a hawk to make sure they are not over charging you. This feels like a form a fraud that seems like a bait and switch scam. - Take note of how large a percentage of very positive reviews found here on Yelp are from out-of-town reviewers (Miami Beach, FL/Stamford, CT/Philadephia, PA/Jersey City, NJ). This makes it hard to believe these reviews are legit. My experience with Woodbury Optical Studio has left me with the clear impression that they are much less concerned with helping you with your vision than they are with sucking as much money out of your pocket as they possibly can. It has all the hallmarks of a very shady operation. read more

First the positive: The optometrist my wife and I went to was courteous and professional, as was the woman who helped me select my new glasses. However, there are 2 reasons why I will not return to Woodbury Optical. The negatives: 1. One of their employees scratched my lens while trying to replace the nose pads on my glasses. He even had the gall to say, "wow, I can't believe you didn't notice this big scratch. It's right across the middle of the lens." This was literally right after he took my lenses and put a screwdriver to them to remove the nose pad. He then proceeded to talk very quickly and say, "yeah, but it's not a problem. We can replace this lens. Your insurance will replace it free of charge." As if that makes it any better that he was trying to pawn off his mistake on me. It then took about 2 months for them to get the lens in because each time it arrived, they proceeded to return the lens because it was uncut. The lens was supposed to arrive uncut because they were going to cut it at their location. Obviously not all employees were aware of this and nobody made a note of it. I had to resolve it myself by calling the lab, my insurance company and Woodbury Optical numerous of times and coordinating the delivery of the lens. Apparently the level of incompetence is so high here that their staff cannot manage to repair a lens. 2. In July of 2014 my wife received a routine eye examination at Woodbury Optical. They submitted the claim to our insurance company (Aetna) and was denied. They billed us very quickly thereafter and my wife paid it without thinking about it. They then billed us a second time indicating that we did not pay the bill. We checked our records and reviewed our bank statement and confirmed that not only did we pay Woodbury Optical, but they also cashed the check. So the second bill was incorrect. Upon further inspection we realized that we shouldn't have been billed in the first place because my health insurance company covers routine eye examinations. I called Aetna and they confirmed that they cover eye exams and that Woodbury Optical had submitted the claim as a "medical procedure" and not a routine eye exam. I then called Woodbury Optical to inform them of all this and they stated that they would correct it. Once they received payment from my insurance company they would refund me. I called back two weeks later and they did not submit the claim. They said it would take six weeks for them to do so. I called back again today (six weeks later) and they are still waiting for their billing person to submit the claim. They would not provide me with a time that this person would do so. When I pressed them as to why it is taking so long to submit a claim, how long does it normally take to submit a claim, and roughly how much longer will it take, they stated that, "we are very busy. You can call us back in a few weeks if you want to." Their complete lack of professionalism and common courtesy, plus their attitude and petulance is appalling. Not only have they failed to correct this billing error, but they are also (I believe) using unethical collection practices by incorrectly submitting claims to insurance companies and billing their patrons multiple times (even when they have paid). They should be audited. Clearly, I will not be returning to this location and have filed a complaint with the better business bureau to try and resolve this issue that their staff is either ignoring for financial gain or is too incompetent to handle. I would recommend you do not go here. read more

i just received a call from them saying my sunglasses, which i have been already been waiting for 2 and a half weeks, will not be ready for another 2 weeks. And then it will take a couple more days after that for the lens to be ready. So i will be waiting over a month for sunglasses. If I could give them a lower rating than 1 start i would. I am never going back to this place. read more