AMAZING! Dr Doan was very nice and thorough. For the first time I did not feel any anxiety during the exam. They also have a different machine so you don't have to do that "blow air in your eye ball" kind of test! Hilma was very nice and helped me find a pair of glasses that I loved! I did not feel rushed and I also did not feel like they were trying to sell me the most expansive thing in the store, they look genuinely interested in pleasing and make sure I liked what I was getting regardless of price. Their equipment is state of the art, high end! The doctor will explain everything in a way that you understand every word. Im glad I found this place. read more

Optix Family Eyecare - Very high end and polite people! - Optometrists Near Me - Plainview, New York

Overall experience was great. Friendly staff, clear & understandable doctor, & state of the art technology. read more

Optix Family Eyecare - Wonderful experience. - Optometrists Near Me - Plainview, New York

Great service. This location is open for business. They are courteous and helpful. Free sunglasses with contact l

Great experience here. Setting the appointment, explaining my insurance benefits, the eye exam, choosing frames...both Kayla and Dr. Skoljarev we're incredibly helpful and we're very sincere in wanting to help. Highly recommend!!! read more

The doctors are so thorough! I had an issue with my eye which my previous optometrist couldn't diagnose, but this doctor was so patient and not only found the problem but also fixed it! I had such an issue with the billing here, though. Sharon originally told me I didn't have any vision benefits (despite me stating I have never paid out of pocket before). After I paid, I reached out to my Insurance and they were able to verify that I did have active vision benefits and this office was a participating provider. When I called back, Sharon gave me such a hard time, never admitted to being wrong and never apologized for the run-around! In the end I did receive a refund, but make sure you know your benefits before being seen here. read more

Great place to get glasses. My mother who's lives in an assisted living place and we went to Optix to get her new glasses. Optix did a great job with her new glasses. read more

I have needed glasses for a very long time and have avoided getting them at all costs. I have been paying for vision insurance at work so I figured I might as well just go for it. Funny enough, Optix happens to be a client of mine, so I figured I would give them a shot! I went for an eye exam at Optix (they took me RIGHT AWAY with no appointment!) and was amazed at how helpful and professional they were. The glasses came in when they said they would, they properly fit the glasses for my face, and were an absolute pleasure to deal with. They also have a really impressive selection of frames. I am very thankful to the Optix team for making my first glasses experience a painless one. The employees are SO nice and knowledgable. I can't say enough good things about Optix. I wouldn't consider going anywhere else to get my glasses. -Steph Greenbaum, your ADP rep and happy new client! read more

Just received my new glasses which capped another amazing experience that was started with great service and ended with a great product. A week ago I went for my exam and brought my 3 year old for his first ever exam. I technically only had an appointment for me but they got my son in as well. Multiple Doctors on staff so the wait wasn't long at all and they made the experience for my three year old so enjoyable making him laugh and teaching him about eyes. They even gave him a children's books about eye glasses! The glasses I bought feel great and they made a small adjustment to my prescription but made a huge impact on the clarity. The free coffee and cookies is a nice touch too! read more

I loved, loved LOVED the care and attention that I received here. Have gone to other eyecare places in area to get new glasses and they woefully fell behind in pricing, fitting, stylish choices and general knowledge of what they were selling. Optics delivered when they said they would and were most reliable in fitting my new glasses. I cannot give this place enough kudos!!! read more

Overpriced. It was almost $200 just to get new lenses put in my old frames! And they don't even do it in-store, they send them out which takes 2 weeks. Also they convinced me to get the most expensive brand of contact lenses so that was another few hundred. The staff was fine but not too friendly, kind of impersonal. Will not return. read more

Bought an very expensive pair of glasses here a little over a year ago and the earpiece came off the glasses. They determined it was a mechanical issue but said there was nothing they could do to fix it. They would not contact the manufacture or at the very least give a discount on new pair.... They could at least have prorated and give a little break. But they did nothing! Very poor customer service! read more

Place has been horrible since it changed from optix. The cost of everything isn't revealed until the end and by that time you find out you are overcharged. Even after you've settled the bill and paid whats on the invoice, three months later corporate sends you a bill telling you you still owe money. Horrible business practice and they can't seem to keep track of what was paid. Good thing I kept the receipt indicating everything was paid in full. If I didn't have this proof, they probably would have wrongfully placed it in collections. read more

Not sure the other reviews claiming they're fake, but I worked with Sharon and she was very helpful and every employee there was extremely nice. They also all gave their opinions on glasses for my girlfriend and I, whether the glasses were cheaper or not. Great experience, thank you. read more

I need s change from my old eye center and found Optix in my.neighborhood. They took my insurance Check!! From the first call to make the appointment they couldn't have been nicer. We got an evening appointment and didn't wait for more then 5 minutes. They were efficient and professional through the whole exam and frame finding. Peggy was great helping us pick out frames. I picked out a pretty expensive pair of frames and there was no issue finding something a little more in the budget. It was a great experience . Totally recommend them. read more

I came in for my annual exam and new glasses. I have Davis Vision insurance. My exam with Dr. Zalaznick went very well. I liked her a lot. When I went to shop for glasses I picked a few and asked the woman for the prices...$350+, $550+, $650+. I was also told my progressive lenses WITH insurance was $225. I explained I could not afford any of these glasses and would have to shop for my glasses elsewhere. They said bye-bye. Later that night I realized they had to have glasses that would cost me NOTHING $0 from Davis. I called in the morning and explained the situation to Peggy, the manager. She said to come in and she'd show me those glasses--which were somewhere other than the showroom in a drawer. Peggy also told me I could only fill my Davis frames and lenses with Optix and I had to order them within a week of the eye exam or I would lose my benefit. I didn't say I didn't like the selection. When I was there, after my exam I said I couldn't afford them. She did not say "oh well we have other frames that would cost you nothing from Davis." Nope. They let me walk right out the door. Upon speaking to Davis I learned I do not have to get my glasses through Optix and I don't have to fill it within a week. Davis also told me their frames are supposed to be displayed on a tower in the showroom. Why are they buried in a drawer somewhere? Because clearly it is not worth their time to fill a Davis prescription because they will not make $500+ on a one pair of glasses. Needless to say me and my family will not be returning. read more

The initial person who did some testing was ok. Standard. Doctor was good. She was young and attentive. Sharon the receptionist was pushy but accommodating. Everything was adequate until I went to decide on glasses or contacts. The girl with the short hair gave me a hard time. She was cold and unhelpful. Maybe her name was Jen or Judy. She had brown short hair and blue eyes. She showed me glasses but I didn't like any and decided I wanted to get contacts. I could use my benefit towards either. We sat down and she told me the price for the contacts I wanted. I had 2 prescriptions. One old one new. The one I wanted was More then I could afford from this building even with insurance for a few months supply. I could afford online though with my coverage. The other prescription wasn't what I really wanted. I asked for my new prescription and she said "I cannot give you that the doctor isn't here". I felt stuck and she wasn't helping me. I felt I had to buy the old contacts from them I didn't want because she wouldn't give me my new prescription. I paid and left and was infuriated and unsatisfied that I couldn't get any of my prescriptions (as promised by the receptionist and DR 3 days before). Now they can tell you whatever you want about how this went down however I'm a healthcare professional myself. I've spent my whole life wearing glasses and dealing with insurance both as a professional and as a customer. I advocate for my patients everyday. I wasn't satisfied. After calling my insurance company and confirming that I would indeed be able to buy online and get reimbursed I went back inside and demanded my order cancelled. ***********They MAGICALLY PRINTED out my 3 PRESCRIPTIONS which I couldn't have 20 MINUTES PRIOR******Hopefully they canceled the claim or I'll have more to report on for future customers. The receptionist apologized for her not giving me my prescription. Why I give 2 starts versus 1. This place is good for people who don't care about money and like designer everything. If you want a good deal and don't want to be sold and just want your damn prescriptions. Think twice about coming here. If you want to feel respected and get what you ask for don't come here. They are just trying to make a sale and overcharge. SCAM ALERT read more

Optix is the best! I have gotten my eye exams, contacts and glasses here for years. The team always goes above and beyond to make sure that everything is taken care of and my eye care has been in great hands there. Highly recommend! read more

There was an error with the lenses in ordered. They came back way too light. The technician and salesperson were wonderful and very helpful. They acknowledged the problem and corrected it. Very accommodating. read more

came in for a simple eye exam to check glasses prescription, they charged me $100 even though I have eye insurance. total scam ripoff.

I first started going here based on good reviews. At first they were great. Sharon is the best and very kind. She is the only good thing about this place. She gave me free contact samples to try until I was happy. They do a great eye exam. I will give them that. Unfortunately though they are not good with kids opthamology. I brought one of my kids in for their first contact lenses and the girl Nicole or Brianna was rude and frustrated easy. She should not be teaching. I had to bring them in again as time ran over, after an hour. Second time I asked for someone else. It went okay but it wasn't a good experience for my teenager at all. I went again for myself no issues. But only got contacts through my insurance at the minimum order. Brought my other child in and I just found out they were huge on the UPSELL. First off they tried to convince us that they needed these huge frames as their selection for this age was very limited and in hingsight that is all they had available. There were only two frames for this age, yes two. Then they tried to sell us progressives , transition lenses, and the works, so even with my insurance the glasses came out to close to $500 for one pair. Good thing I hated the frames! I took his prescription somewhere else. I asked for the same as I was told at Optix. This other place told me he doesn't need progressives as he is too young for bifocals, and that the transition lenses people do not like and since he is not driving it is not a necessity, to think about it. I never told this place I had a budget or anything like that so I appreciated the candor about what my kid really needed in their frames. All in all, with my insurance I spent $200 for not 1 but 2 name brand frames at this other place. Like I said Optix wanted close to $500 for 1 pair of plastic no name brand frames for a child?! I am very disappointed in Optix now and definitely never going to them for frames or lenses again. read more

Sat on and broke my frames ... went into 2 other places that told me I could not repair them. I decided to stop here and literally in 2 minutes she fixed them. So thankful by the repair but also about the lovely women who helped me. She was so sweet and accommodating ! I found my new spot! read more

Exceptional service and quality of care. Received a thorough eye exam followed by friendly and informative assistance while choosing glasses. Also, I felt extremely safe with all the COVID preparation, including taking temperatures, hand sanitizers, questions and seat set up to assure Safe distance. Thank you!!! Gwen S. read more

The team at optix was extremely king and helped me pick out a new pair of glasses! Upon entering I felt very safe as all staff and customers were wearing masks and maintained social distancing. There was also a temperature check upon entering the store! read more

I'm writing this review after a very long time but Beth had provided me with an exceptional service and Gilma answered all of the annoying questions I had for her. Dr. Schiffer is greatly professional. Great people providing great service here!!! Love this place. read more

I would never go anywhere else. Great selection of eyewear. Great customer service, friendly, knowledgeable and attentive staff.

The staff seems nice but the prices are outrageous. I went to get a pair of glasses for my 6 year old son and they wanted to charge me $235 for the frame alone. These were plain plastic frames. They weren't made of titanium or had bendable frames. I want to support small businesses but they were almost double the price of other stores. I wonder if they were marking up the price because I had insurance. read more

Their reviews are fake, I know from close friends they have their family members write their reviews. Don't waste your humanity going to this place. All the staff members are such SNOBS and RUDE. Especially Peggy. They expect you to buy their marked up frames. Dr. Schiffer also gave me the wrong prescription and I had to get ANOTHER exam done after my glasses were completely wrong. You would think the staff would be comforting especially in Plainview. The entire staff is miserable. Don't waste your time. read more

Great place, I was raised to treat people the way I'd want to be treated and people will treat you the same "behavior breeds behavior" treat people well and people will treat you well. The negative reviews are purely people that think they're above every and disrespects people. I can honestly out my hand on my heart and say I didn't come across a single negative person. Very clean and modern. The girl that assisted me before the Dr was awesome and made me feel comfortable. the Dr is great. Talked to me about my issue and made a few recommendations. And sat with another lady that went over pricing, what my insurance would cover me for and what I would pay out of pocket. No pressure at all. I had a great experience. Don't pay attention to the negative reviews read more

I've been coming to Optix since I was a kid, and I now make the trip from NYC for my yearly appointment. Sharon, at the front desk, is SUPER helpful, always helping me schedule an appointment, order contacts or buy new frames. Dr. Chen is both lovely and knowledgeable and makes the visit an absolute joy. They've also recently expanded and renovated the office - with high-tech equipment everywhere you look. IMO, there's no better place on LI! read more

I highly recommend using Optix Family Eyecare Center. I've been wearing contacts and glasses for over 25 years, and this is the best place I've been to, hands down. They are always very attentive, great about squeezing you into their busy schedule if you are in a jam, and very friendly. Dr. Chang was very thorough with my exam, and took the time to explain everything. Thank you to all the great staff. read more

I had a great experience at Optix and I would recommend them to anyone. I was worried about my appointment since my vision is so bad but the doctor made me feel at ease and was able to find something that was comfortable and works for me. read more

I had a great experience purchasing new frames today. Judy was extremely helpful and patient while I chose which frames I liked and offered her opinion without being pushy. I have a very small face and have difficulty finding glasses that fit, but Optix had a huge selection and I was able to have a choice between many different types. I ended up leaving today satisfied with the service and happy with my new frames. I will be back again in the future. read more

Wow...I should have read these reviews more thoroughly before going to Optix. While I had a positive experience with my eye examination, I paid almost $1,200 ... apparently for the examination, contact lens fitting and new glasses. I was only informed that they decided not to apply my insurance coverage (and to apply a "promotion" instead) after I questioned the total. To my knowledge my insurance coverage was supposed to have included (covered) the cost of the contact lens fitting and new frames (at least according to the insurance carrier's literature in which Optix is listed as a provider), leaving only the lenses to be paid for out of pocket. However, I am not certain what the $1,200 included because they did not provide an itemized receipt. When I gave the person that was assisting me my credit card, she asked if I was going to put the entire purchase on that card. She seemed surprised that I could pay for the purchase. That was insulting, but I was too surprised by the prices and their lack of transparency during the billing process to be bothered by her odd question in that moment. read more

Optix Eyecare Center is wonderful. They have a caring team of professionals who are eager to help. I was seen for my appointment without delay. My doctor was able to perform a complete exam in a short time and fitted me with contacts that were perfect for my eyes. Would recommend them to anyone! read more

I came here because I had just been accepted into the Glass Explorer program and they were one of the certified Glass installers for prescription lenses. It was about time to get my eyes checked anyway, so I did that too. From start to finish, everyone was extremely friendly, courteous, and professional. I had a wonderful experience! They were knowledgeable and were able to answer all of my questions. The installation of prescription lenses I to my Google Glass frames was flawless. I also got a regular pair of glasses for when I can't wear Glass and those are also wonderfully done. I am very pleased by my experience here and have recommended them to my glasses wearing friends and family! I just can't overstate how professional and just outright awesome they were at Optix. You can't go wrong choosing these guys for your eye care needs! read more

You can't find a better place than Optix! I've been going here for a few years now ( from a recommendation) and it's truly is a great experience EVERY time. Not only is the team friendly & knowledgeable but they do go out of their way to take care of you. Peggy and Gilma are amazing as they always make sure I get the best service but they really care about my vision. And I can't forget Jan who is so patient with me with all my annoying questions! Amazing optical shop who puts your vision first and have been recommending this place to everyone I know! read more

I had my Rx for glasses completed elsewhere but their eyeglass selection was awful. After googling, I came across Optix in Plainview. I took the 30 minute drive & was very pleased. I walked in and tried on several frames until an employee came over to assist. She ended up picking the perfect frames and I was processed expeditiously. Can't wait to return to pick my new glasses up!! read more

They have a great collection of glasses. The staff goes above and beyond to help you. I came here to get my contacts and I am very happy with my new contact lenses. They spent over 2 hours helping me learn to use my contacts lenses read more

Great place great selection awesome staff. What more could you ask for? Will certainly go back next year for my new glasses Easy parking and good location. Open late on Thursdays read more

I truly enjoyed my experience at Optix. My exam from Dr Joel was simply the best I have had. He has the latest in equipment and his inventory of frames is very current. The incredibly competent staff is among the best on LI. read more