Awesome service with a return. Super friendly, helpful staff. Prompt courteous phone call and very…read moreclean store.

Whenever I've got an odd D-I-Y repair project that requires creativity, this is where I head. I…read moreknow Elliott's will have all kinds of odds & end merchandise that will help me repair or put something back together. Customer service here is excellent. There was a very helpful lady by the name of Joyce(?) who was extremely helpful in giving me ideas for my project and when she wasn't busy helping me, she was helping anyone else who happened to wandering around looking lost. Night & day difference for the non-existant customer service I encountered at the Oak Lawn Home Depot a few weeks ago where they will actually go run & hide if a customer is requesting help! (I kid you not). I even had my little Yorkie with me and no one had any issues with me carrying my dog into a hardware store. I love this place!

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

This location is convenient! I only give it 3 stars because…read morethe selection isn't always the best and it is hard to find someone to help you--even though it's a relatively small store. But, it's decent. I haven't been treated terribly. Their prices are very reasonable.

Great selection, awesome customer service always from Jackson, Peggy and the team who welcome me…read morefive minutes to close with open arms!

If I could give 10 stars I would. Excellent customer service, professional, attention to detail,…read more extremely knowledgeable, responsive and beyond patient with my questions. The store has that wonderful feel of local community combined with an impressive selection (on view) in their Hardware PLUS section! Love how this area particularly is curated and isn't overwhelming but rather helpful in weeding out and in what you really like! Looking for another reason (or project) to get back in there!

So I'm looking for a part for a step van and no one can help me. Reliable Chevy sent me to…read moreFriendly Chevy. They sent me to Friendly Chevy Fleet Service. They sent me to Austin Hardware. I get to Austin Hardware: I walk in the office area and they send me to the warehouse area. As I walk in the door, I see signs that say, "No walk-ups." "If you don't have an order, please dial 8100 and talk to a salesperson and tell them you are at the Dallas warehouse." Of course, I called the number and got a "fast busy" and finally a guy came and said he was going to get a salesperson to help me. So Tom comes out and says, "can I help you?" I tell him, "I have a step van with a tilt hood and I need the buckle that holds down the hood." *Tom's looking at me as if he's not understanding me at all.* "It's a Chevy P30 with a tilt hood?" *Still looking at me as if I'm talking a foreign language.* me: "Okay, so it's a 1996...." Tom: "I don't know what you're talking about. What do you need?" I finally figure out that this place sells just the hardware. They don't know what the hardware goes on, so of course he doesn't know what buckle goes on which car, he just knows the buckles. Me: "I have a van that has a broken buckle, it's rubber and it looks kinda like these" *pointing to a picture on the wall. Tom: "hmm.. let me bring out the catalog and you can look at those." *off he goes* He comes back and starts flipping through.. Me: "Oh, I have a picture of the buckle..." *fumbling with my iphone* Tom: "Oh, that's a (such and such) series. Let me see if we have one." *off he goes again* comes back again "the nearest one is in Elkhart, Indiana. We can have it shipped down here but it will be a couple days. Me: "Can I have it shipped to me directly?" Tom: "Sure, I just need your address and a form of payment." *off he goes once more and comes back with a receipt and we're all done. The whole experience was difficult but mainly because I didn't know what to expect but luckily, I had a picture of the part I needed and Tom knew exactly what that part was. Thanks Austin Hardware!

My purchasing agent has been trying to contact Tom all day to get a simple answer about locks he…read moreordered. He was told they'd be here no later than 4/19. It's 4/23 and not only are the locks not here, but Tom has lost his ability to answer a phone, return a call, and the hardest task of all, reply to an email. Because Tom couldn't handle the difficult task of answering, we didn't have time to re-schedule our installers. Now all of our lockers are going to site to be installed without locks and we'll have to re-schedule our installers to make another trip to the jobsite to install the locks if they ever get here. If you like being lied to, ignored, and having costs added to your project, by all means shop here.

I always get great customer service from the staff. While they don't have appliances and other…read moreheavy hitting items, they do usually have what I need - gardening supplies, household supplies, and key replacements. It's really fun to shop there. They are a True Value shop, so they can order what they don't have in stock.

I find myself coming here more frequently. We have Lowes and Home Depot nearby as well, but Rooster…read morehas just about everything they do and it is more convenient in terms of parking and just navigating the store. Prices are a bit higher than at the big box stores, but not so much that it really matters. The cashiers are always friendly and talkative. The store just has a friendly vibe. Best of all, the kid likes to go with me so she can play with the chickens. That feature compensates for higher prices right there. The reason for 4 stars and not 5 is that the last few times I have been there, the price for an item at the cash register is higher than the shelf price. It is usually only a $1 difference or so, but it is annoying. You think you are getting one price but it turns out it is different. They need to coordinate shelf prices with prices in their database. Other than that, I am a big fan of Rooster and will continue to buy stuff here.

The changes the POS system recently and made it hard to buy things from yeh store. All I want is an…read moreeasy checkout. Can't do that anymore. I will have to go to Woodcraft now. To bad because the staff here is great! Terry and Don are always nice and so is Jim.

Great service. Everyone is Very knowledgeable. Everyone is super nice. Things are well…read moreorganized. Husband loves their products too!

Prices seem to be a high And No veterans discount for…read moreveterans The folks working there are fine

Love talking to Mike. Soon as I walk in always ask what I'm looking for. Even if they are busy…read morestocking, employees will stop what they are doing to help me find and get the right part.

I love the fact that it's an old school hardware store. They are open 365 days a year. The customer…read moreservice is outstanding. I just enjoy the neighborhood feel something that is missed compared to our big box stores like Lowe's or Home Depot! I live in the neighborhood always do my best to support small local businesses! Please do the same, it's worth every penny!

Absolutely exceptional service. Arrived with just minutes before closing needing an A/C capacitor…read more The big box stores don't carry this part and with only 15 minutes before close and google maps saying 9 I headed over in a rush. The staff was extremely helpful and in no way made me feel like I was a bother. The price for the capacitor was a great value especially when you think of what a call to a repairman would have been. Can't speak highly enough about the overall experience. Thank you.

This place is immaculatly organized and the employees were kind and helpful. asked me if I needed…read morehelp before I knew I needed it. not only did they have the 3/4 inch clear tubing I needed to add to my fish tank canister I couldn't locate this tubing at Home Depot or Lowe's and the other two stores are located it we're pool companies who had it way over priced. this was $.89 a foot I definitely recommend this place I loved my trip here and drove up and down each and every aisle

When in Dallas this is a go to spot for me for some reason the customer service is welcoming and…read morenot overbearing. The store is clean well organized and a joy to shop. I will update the photos when I visited two years ago. But stop by and look around and ask questions.