Terrific local business-- and people! Heyer's is a family-owned hardware store in the old sense of…read morethat term: from the owners on down, everyone there is either actual family or treated near enough that way. You'll more than likely be dealing with one of the owners when you need some help finding a part or figuring out a problem, and they'll help you until things are all figured out. Ed remembers just about everyone's name, and he can recollect all your household projects for years to come as he asks how they turned out or are holding up. Could not find a better place to solve household problems in this day and age.

This used to be a friendly, helpful store. And I should know because I've spent a lot of money…read morehere! I went in today to purchase paint and a whole bunch of other things. The first omen was seeing a man with no mask on. There is a state requirement about masks.. If you are going to post signs about wearing a mask, enforce it! No one was at the paint department, so the woman at the check-out register announced on the P.A. for assistance at the paint department. After waiting 10 minutes, I left. And the store was not busy at all! I had planned to buy the items on my long list while the paint was being mixed. I doubt if I'll go back. This used to be one of my favorite stores. It seemed like there were always friendly, usually older, men ready to assist or answer any questions. It's changed. And not for the better.

The people working here are quite knowledgeable and helpful. They have what I need at fair prices…read more I love being able to purchase a couple of bolts, washers, and nuts without having to purchase a whole package. I highly recommend this store.

Refused to refund for standard filter product they always stock even with receipt because outside…read moreof return. Not good treatment of Ace rewards member. Two items I purchase at other Ace locations not carried. Will continue to shop Ace. Just not in Delevan

Needed to get some paint for a couple different projects. The staff at Ace always do a great job…read morewith getting colors matched, or making a fresh can from an old recipe. Thanks

I was unable to start my Weber grill so I called and ask for Weber grill help. Rich was able to…read morewalk me through how to fix it!!!! Omg I'm so excited I did it. Rich thank you so much, I'm so glad there are still locals who care and take the time to help others. I appreciate all the hard work you do and dealing with me walking over you every time you talked...sorry

Terry is great at matching paint. I had to repair a ceiling and wall due to a leak but I did not…read morehave any of the original paint. Terry was able to perfectly match the paint from a small sample. This saved a lot of work and expense. Also, Valspar paint is really good quality. It blended perfectly. The repair is invisible.

Great small business, you can get pets supplies hardware plus all the services that are so hard to…read morefind : screen repair, keys, knives sharpened. This is great local business.

First visit: We brought in a $65 power inverter from Ace Hardware with a red cable cover that had…read morebecome detached. We took it to the "repair" guy at the back of the store. He took it in the back for a few minutes, then came back out *laughing* and said when he went to put the red cable cover back on, the black one on the other cord came off, so supposedly, he now had to shorten that one, too. $6.45 for the repair. Granted, I'm glad it wasn't more than that, but it was still more than repair was worth. Second visit: The black cable cover had become detached again. We took it to the back (repair) counter again, and the guy who waited on us *this* time ended up taking the cover completely off and slapping on some black electrical tape in its place. Do NOT come here for any electric equipment repairs!

Best experience EVER at a hardware store. Bob, a very friendly, personable, knowledgeable man went…read moreout of his way to help me with my situation, suggesting an even better alternitive for what I came in for. Friendly and with a great personality Bob, who I never met before my visit, made me feel like I was at a friend's home and not at a hardware store. I consider him to be a very valuable asset to Dunn Lumber and because of him I will return in the future.

It's nice to have a Small Town hardware store where you can find the items you can't find in a big…read morebox store!!! They are very friendly and know the products. Well worth the value of going in and just walking around.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those…read morewho truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions--I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I'm curious--who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most--inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door--taking the true magic of the store with them.

Went into shop for a small portable air-conditioning unit for a bedroom. A fantastic female…read moreemployee asked if she could help me however, I'll renew what I was going to get so I really did appreciate her help. While I was lifting the heavy unit to put it into my cart, two other associates came over and helped me. At the checkout, another employee help me at the self checkout because I could not lift the air-conditioning unit out of the cart to scan it so she took care of it for me. I gotta give this store an A+ for customer service today. The associates really care. The store was well organized, and pretty much stocked considering it is a Friday. I didn't have too much trouble finding what I was looking for and asked for the price. They are very competitive here with the competition.

Rip off. DEI management. lol. The current manager couldn't tie his own shoes , yet alone help you…read morewith customer service. The team can't even keep simple inventory logged correctly nor help with customer service. Rip off prices and dirty store as well, dirt in corners everywhere. Negative stars for Lowe's. Go to Harbor freight it's all china junk anyway. Slave made everything with huge markups.

My family has been shopping here for years! The staff is so friendly. The store is very organized…read moreand has a good selection. We recommend this store to all our friends. Thanks for the great shopping experience True Value.

This hardware store has three floors of everything! The staff are extremely helpful and know…read moreexactly where you find the item you're looking for.