The young lady was not helpful whatsoever and did not appear to want to help me. Too bad! Ace was…read moreway better.

Rude. No manners and sarcastic. Not the young woman who answered the phone and politely asked me to…read morehold while she asked a question. She was wonderful. The man who abruptly picked up the phone as if I was supposed to know I was transferred. The man who used sarcasm when I kindly said a woman was already helping me. The man who SIMPLY could have kindly said "yes mam she asked me to help you" but instead choose to make me repeat myself three times before condescendingly telling me "he" "picked up the phone "so" he "is going to help me. WHY? Don't take your issues out on others and set a better example to your younger co-workers (or learn from them).

friendly service, very helpful in finding what you need. Handy location in this small town!read more

From the owner: Hours of Operation: Monday-- Saturday: 8AM-6PM…read moreSunday: 8AM-5PM

They saved me again i really like this place. Every one is so nice and Bill saved my butt quite a…read morefew times. Today was knowledge and the parts to fix my shower water mixer piston.

Love this place!!!…read more Nothing like a small town hardware store...oh you could drive to Kenosha to go to Home Depot, Menards or Lowes but there is nothing like this place. You may save money there but by the time you drive there and spend 10 bucks in gas...you are losing time and money!!! The staff here is amazing...they are very helpful and will direct you to what you need. I love the fact that I can buy just one screw here and pay 10 cents. Instead of the big box house selling me 20 screws for 5 bucks. Everything you need is here for any of your home improvement jobs. They also have a copy machine here too if you need to make some copies too!!!

Terry is great at matching paint. I had to repair a ceiling and wall due to a leak but I did not…read morehave any of the original paint. Terry was able to perfectly match the paint from a small sample. This saved a lot of work and expense. Also, Valspar paint is really good quality. It blended perfectly. The repair is invisible.

Great small business, you can get pets supplies hardware plus all the services that are so hard to…read morefind : screen repair, keys, knives sharpened. This is great local business.

Terrific local business-- and people! Heyer's is a family-owned hardware store in the old sense of…read morethat term: from the owners on down, everyone there is either actual family or treated near enough that way. You'll more than likely be dealing with one of the owners when you need some help finding a part or figuring out a problem, and they'll help you until things are all figured out. Ed remembers just about everyone's name, and he can recollect all your household projects for years to come as he asks how they turned out or are holding up. Could not find a better place to solve household problems in this day and age.

This used to be a friendly, helpful store. And I should know because I've spent a lot of money…read morehere! I went in today to purchase paint and a whole bunch of other things. The first omen was seeing a man with no mask on. There is a state requirement about masks.. If you are going to post signs about wearing a mask, enforce it! No one was at the paint department, so the woman at the check-out register announced on the P.A. for assistance at the paint department. After waiting 10 minutes, I left. And the store was not busy at all! I had planned to buy the items on my long list while the paint was being mixed. I doubt if I'll go back. This used to be one of my favorite stores. It seemed like there were always friendly, usually older, men ready to assist or answer any questions. It's changed. And not for the better.

This location is great. Recently moved here from the northeast where I loved my neighborhood…read morehardware store vs the big box stores. I was reluctant about shopping here but pleasantly surprised that their service is just like shopping at my local store back east. Everyone is super nice and helpful and bonus..they carry Benjamin Moore paint!

Very clean store. Always find what I am need and knowledgeable staff. Went in to find gasket for my…read more1999 boat gas cap they had it. This was after 2 other hardware stores in area were not able to help.

Needed to get some paint for a couple different projects. The staff at Ace always do a great job…read morewith getting colors matched, or making a fresh can from an old recipe. Thanks

Had a package to return, create label and after a month it was never received. Contacted UPS and…read morethey stated it was Ace responsibility to make a claim, as the package was never given to the driver. Ace claims that they never would make such a mistake, nor are they willing to take accountability and start the claim even though UPS is saying the company that created the label and lost the package is responsible to file the claim, hours wasted, no accountability, and now I'm out $1,800.00 for the missing contents even though I put insurance on the package. When will I see reimbursement or my package again? Probably never. This will be the last time using this location for any and all transactions. DEFINITELY DONT USE THERE SHIPPING DEPARTMENT!

Excellent customer service still exists-- at Blodgett! At…read morethe suggestion of our local hardware store, I headed to Blodgett for some landscaping materials. I walked in overwhelmed by my many options and the math I thought I'd need to do to figure it out. The staff at Blodgett greeted me instantly and put to rest my anxiety. I browsed the beautiful outdoor area and greenhouses and came back into the store with a rough idea of what I needed. From there the staff took over: helping me to calculate how much dirt and stone I'd need; giving me suggestions for how to save time and money on my project; setting up delivery. Four days later, right at the time I asked for it, the stone and dirt were delivered and it was just the right amount. I would send anyone to Blodgett for their landscaping needs.

Lovely place, customer service are nice. Prices are high but for something in a small town that's…read moreunderstandable. They have pet food which is nice and some.nice homey items.

Reading some of the poor reviews, they were just exactly what I experienced this morning. Poor…read morecustomer service and of course, I wasn't too thrilled - threatening me to go to jail after I asked for my receipt back after they refused to accept my return. He approached to my face - had to tell him that it stinks when he came close to me. They just lost my business and now, I understand why this place is so quiet. Rarely see more than 2 customers. I shop Ace Hardware TNT - top notch customer service!

They don't wear masks here. I've gone in several times and seen the main people up towards the…read morefront mask-less.