Up until this week I've always been a Williams-Sonoma window shopper or at most, bought small items there. This last Saturday I went in to take the leap and purchase a Nespresso machine.
I walked in and went right to the machines. The sales woman greeted me within 2 minutes of me being over there. She told me about the differences between the machines, how nespresso works, etc. She then told me that a few of the machines were on sale for $180 but it was just the steel blue and brighter blue colors. I'll put steel blue in my kitchen if it's going to save me $70! She then took me over to have a sample of the nespresso product (I've had it before, but was nice to see how this specific model worked). I wish I could remember the sales persons name because she wasn't pushy, just very nice and helpful.
Anyhow, I took the machine home and set it up that night. IT LEAKED!! I was so sad, my new espresso machine was already malfunctioning so I boxed it back up.
On Monday, I went back to Williams-Sonoma. I already decided that I wanted to move up to the Citiz model with the included milk frother. Unfortunately, Williams-Sonoma doesn't carry that one. This time a male was assisting me. He was very understanding of the problems with the machine, apologized a few times and refunded my money, no questions asked.
In the end, while I didn't end up making my first big Williams-Sonoma purchase, the experiences I had there will leave me with no hesitation to recommend them and make future purchases. read more