I love that this place is 3 mins from my house and they always have what I need. It's always well staffed and everyone is very friendly and helpful. They even have a great hallmark gift section. read more

I had placed an order online to be picked up. When i got to the store i noticed a price difference. Spoke with the Dan the manager and he took care of it immediately and was very pleasant while doing it. This is great store with great customer service. Patty read more

Always my go to place for housewares, hardware and treats. Friendly and helpful staff throughout. So much to chose and browse I could spend hours there! Today I was feeling kettle Corn and Christmas decorations. read more

Elliott Ace Hardware - Hardware Stores Near Me - Elm Grove, Wisconsin

This store had used to be better when Stew Elliott was the chief owner. Under his leadership it was much better customer service, period. Now you walk in and they'll still try to help you, but it's much less than it had used to be. i.e. The cashier's rarely pay attention OR don't care as much to what they're doing. Their price matching is a hassle depending on who you ask in that store. You end up doing "their" thinking for them. I've been going here since 1995, living nearby. Still it's very convenient though. read more

I have been shopping at the Elm Grove store for 35 years. Everyone working there has always been polite, knowledgeable, and helpful. I recently purchased a Ego $1300.00 mower. Opening it at home the inside packaging was damaged with the battery and spare blade loose. The outside of the box was taped heavily that was not normal. My gripe is that this carton should have been caught by someone along the way. The mower does have some damage and it is going to be replaced in FOUR DAYS. I get free delivery and pickup, WOW. After watching unboxing videos I realize this mower had been returned. I guess they do not check the product just sell it again. That why the battery and blade were loose and the mower was rolling in the box. read more

Friendly staff and a fun store to browse, but the layout is bewildering and poorly-planned. And the prices are VERY high. 2023 calendars for $20 in late April 2023, what!! read more

Elliott Ace Hardware - ...Really, Ace, we're selling "Not for Retail Sale Emergency Response" Covid products? - Hardware Stores Near Me - Elm Grove, Wisconsin

Greatest place! You will find everything you need. Always friendly help. Have had no problem in value

Great selection packed into a local "small box" store. I love to support our local businesses and these folks are cheery and helpful. Their coupons are generous and well worth using. read more

Want to leave a shout out to a wonderful experience at Elliott's Ace Hardware in Elm Grove. They were able to have parts I have needed in the past, or offer suggestions to fix my problem. They are great. Dan in the downstairs customer service area is the best. He knows the answers to any problem I have had with getting parts or substituting a part to solve the problem. Was lucky Dan was working today as I had a small part from a bathroom fixture that I needed. He knew exactly where the part was and got me what I needed. Elm Grove Elliott's is my go-to place. read more

For a tiny place, they have a lot to offer, and the staff there is really helpful. We were seeking items for our gutters, and they had just the trick. Also we have woodpeckers tearing our windows. The staff led us to the right products, set our expectations, and they worked great. Re COVID, most of the staff wear masks, and about half of the customers. Not great, but better than Home Depot. They do sanitize the shopping carts read more

I had a sticky situation and needed an appropriate solvent and visited the Paint Department at Elliott Ace in Elm Grove... Kim S. delivered the goods and expertise to handle my job. Kudos to the extraordinary Customer Service and knowledge base with this firm and its employees. Cheers. read more

I was in a hurry and needed to grab a new snowblower. Bob helped me pick out the perfect one. He was such a kind gentleman. This place has everything you need and the sweetest employees. read more

One of the largest Ace Hardware stores I've ever been in; CA, NV, AZ or WI. They have a great selection of lawn, patio and gardening items as well as specialty lumber; i.e., moulding and casing. read more

Elliott Ace Hardware - Hardware Stores Near Me - Elm Grove, Wisconsin

I am a rewards member. My first ever review anywhere. I have shopped at Elliot's Ace for 35 of their 60 years. A true hardware store in it's day. Spent thousands of dollars over time. Today I went in to get four pieces of glass cut for a damaged outdoor post lamp. I created a template for them. I was asked by the service desk to return later in the day when their glass cutter came in. I asked if I could leave the template for him with the order. No different than what I had done several times over the years. Apparently there is a newer policy of needing to be in the store while they cut as some people do not return for their glass nor pay. I indicated OK, I will call next time 1st so assure I can have glass cut not to waste a trip. Note: often in the past I was asked to leave my template and return later as they needed time to cut the glass. When checking out the woman attendant asked if I found everything. I replied yes except I found the new glass cutting policy unfriendly to customers. The return desk woman stepped in annoyed at the service desk and called back to them and got them to agree to taking the template. These women were wonderful and appreciated this customer. I asked them not to fuss & I would come back later. They insisted. As I approached the service desk the service individual I dealt with was retreating to the back of the service area complaining about me to another service person. This 2nd service person came forward and was less than friendly and began to defend the new policy. I asked if he could help me or not as the ladies had sent me back again. No no clear response, as I then asked for the Store Manager and I was awkwardly informed he was on his way. I spoke to the store manager (who I recognized & had kindly assisted me over the years) and shared the series of events. He was unaware of the new policy of needing to be in the store to have glass cut. He gladly took my template and contact information. They will call when it is done. First, it is disappointing & inconvenient to be turned away by the service desk, although I accepted it. Unfortunate trust has been lost by Elliot's based on some customers actions. Being a rewards member, long time customer, leaving a template.... make me a risk? Or is the bigger risk losing a long time customer for $25 of glass. My issue is not so much being asked to come back at their convenience, but very much hearing the disrespect as I returned back to the service desk. My recommendation to Stu Elliot is to take the two women, give them a raise, & put them back in the service area. They know what service means. I will give Elliot's 5 stars over 35 years and 1 start today, only salvaged by the store manager and the checkout/returns staff. read more

Best hardware store around Puts menards and Home Depot to shame Their employees actually know what they are talking about unlike the big box stores and the employees that only work there a few weeks and quit Ace averages 10 years or more for most associates so they know how to really help read more

I've worked with them for 30 plus years. They're very good when you play stump the salesman.... With 100 year old plumbing or electrical. I also appreciate the honesty if they don't have a solution, they recommend someone who might. While sometimes more expensive than the box stores, I found paying a bit more and getting right answers up front better than several return trips because the kid working in the big box knew less about the subject than you did. Great place will continue to buy from them as long as they're open. read more

I was able to find what I needed and purchased/used it. However, I was quite disappointed when an older man lead me to the parts section for which I was looking to replace my spark plugs (by myself), and he chuckled and questioned my abilities when I mentioned I was doing the project on my own. By the way, I replaced my own plugs, as a woman, by myself! In your face, old man! read more

Gigantic locally-owned two floor ACE just on the edge of Elm Grove. Stupendous service, outstanding selection of lawn and garden items and fairly-priced items. I thought the ACE store of my childhood was the best, but I've been proven wrong -- Elliott's is top notch. Everyone working at this store is incredibly helpful and all have provided useful advice and recommendations. Pro tip: park in the "back" lot away from Bluemound/Watertown Plank. Way more space and ease of access when leaving the store. read more

Given its busy retail location, you might not be thinking "hardware" and "lawn fertilizer", but this store is surprisingly well stocked and extremely well-staffed. With TWO floors - that's right, two - they have lots of space. They do indeed carry all the items in the lot outside like mulch and dirt. There's a whole back section for paint. The staff are really what makes this Ace Hardware shine, though. The guys behind the counter downstairs are INCREDIBLY helpful, providing solutions even if they themselves can't help. This store does electric chip car key replacement/duplication, but they can't do it for the keys that are double-chip/proximity chip start, but they'll tell you who can! (It's Whitlow Locksmith, and they're cheaper than the dealership generally.) I normally shop at the Ace near Oklahoma/National in West Allis, but I've been finding myself coming to this one more and more often. One drawback is the upper parking lot - a little tricky to get in and out of. But there's lots of parking in the back, too! read more

I suppose the best way to describe this store is "better than cheesecake, and Menard's, and Da' Bears, and comfortable shoes, and having your hair blown out, or a nap in a hammock on a beautiful summer day. They are so helpful and courteous to their customers. They are always willing to help you find what you need, or try to decipher that "interestingly described" item that you do not know the name of.....heck, they will find it, tell you what it's called for real, and then tell you how to install it...and make sure you have the tools required to install it. It's as if every employee, in every department, is a specialist in that particular "genre" of hardware music. Do you want to match some paint perfectly? Do you need a plumbing valve? Do you need keys made? Do you want to find a bird feeder that Will keep the bleepity- bleeping squirrels out of it, but allow the birds access, FOR THE LOVE OF PETE???!! Would you like someone else to carry the heavy bags of salt and put them in your car for you?? If so, then this is the store for you. Not to mention they have a discount/reward program! If you believe in all things good in the world, go to Elliot's Ace hardware today! read more

Elliott's in Elm Grove is home store for the Elliott's Ace chain in the area. You know that great cool hardware store you remember as a kid? Here it is, it hasn't been eaten up by Home Depot yet. Experienced and knowledgeable staff who have made a career out of the business, rather than kids working their way through college, make a head-and-shoulders-above-the-rest difference here. Not only are the staff helpful, but you can tell from the selections offered that these guys are really in touch with what a hardware store ought to be, and what their customers need. Unfortunately, Elliott's is not a home improvement store. If you need lots of wood, or drywall, etc., you might be better off at Menard's. However, you have an unusual fastener need, or an odd switch in a lamp that needs to be replaced, Ace will probably have what you need. This Ace is more or less on the tail end of my search list because of its distance, which is unfortunate because it is extremely comprehensive. Our local store is, I think, the smallest of the Elliott's. read more

Huge store! Awesome overall. Has everything you need. Prices are a bit high, but for me, living just down the street, it's more convenient than driving to HD or Lowes for some things. They even carry Milwaukee Tools here. read more

Kind of the old fashioned cramped hardware store that has everything including staff that are very helpful and know what they are talking about. Please note that this is not a home improvement store and I do not think that they carry lumber and drywall. read more

My favorite hardware store for decades! I greatly prefer the smaller layout than the football field size aisles and parking lots of big box stores. You can find just about anything you're looking for and if you can't, there are people available to help. Need a piece of glass? Paint or varnish? Sandpaper or tools? Keys duplicated? Light bulbs? Advice on a repair or project? This is the place. Hope it stays just like it is for years to come. And they take Apple pay which is appreciated. read more

Been to a few other Ace hardware stores and Elliott's is the best one in the area. As mentioned in another Ace review, I miss the true hardware stores as they are usually staples in most towns but have been driven out by big box stores with better buying power. What sets Elliot's apart from other Ace or the big box? Well they are not a small store. They are at least twice the size of most average Ace stores. So finding what you need you will most likely find it here. Service is very good but not as good as Tomchek Ace in Waukesha.... sorry Elliot's. Price is of course can be more for certain products but I have found most items to be not that much more or comparable. Perhaps because they are near Home Depot and Menards. Ample parking up on top and down below. Only drawback is the location and so much traffic around Brookfield Square. I love that they Carrie products that Big Boxes don't such as Traeger supplies and wood pellets and recently found out they carry most anything you need for pinewood derby for your son! In the end it is worth it for consumers to visit hardware stores such as Elliot's to keep them in the area especially when they are so big and provides wonderful customer service. read more

Idk. These guys give you $5 coupons in the mail all the time, and their prices are decent. Better than some, worse than some. Their staff is hit or miss. Some are knowledgeable. Some are clueless. Most are rude/condescending. Old school mindset...if you don't know what you're looking for this probably isn't a good hardware store for you. read more

I have been coming to the Elm Grove Elliots for decades, and their selection of harder to find nuts and bolts hardware (like stainless metric hardware which I buy here often) is excellent. They are also my go to source for odd things like Nordicware cake pans and wood pellets for my Traeger smoker (which I bought there also). Solid advice and help from a knowledgable staff are great too. read more

Ohhh my goodness. I have never been to a hardware store so friendly and helpful. Doug (I think he's one of the managers or he's the store manager....) is so awesome it's beyond belief. If anything is out of stock, he would call me to let me know when it's back in stock. I mean, what a customer service!!!! He's very knowledgeable of everything in the store and gives me excellent recommendations. There are many items I can buy elsewhere but if I can find them at ACE then I'll make a point to buy from them. That's how much I love this store. Everyone should shop here instead of other big chain stores. read more

These guys are awesome! Have given very helpful suggestions to us new homeowners with several small projects. They have helped us out of some tricky situations in 2 different projects. read more

This place is pretty awesome, Had to stop in to grab some bungy cords. ended up walking out with a basket of stuff, Very Friendly staff, lots of odds and ends. Some very hard to find things. most likely my new go to hardware store. read more

This is an amazing hardware store. It encompasses 2 floors and they have anything you would need in hardware, paint, cleaning , lawn and garden and organizing supplies. The staff are very helpful and knowledgeable and actually ask if they can help you, not like the big home improvement stores where you often are searching for someone to help you. I have shopped at many hardware stores over the years and this is by far the best experience I have ever had.Give this store your business. read more

This place is a handy man saver. I don't know how many times I've had to run out there to grab something during a project. Much better than those huge hardware warehouses where you can't find anything.The knowledgable people who know exactly what that thing that goes on that little red thing is on your Lawn mower. They can even custom make and cut things for you. Like when you break the glass on your picture frame or the screen on your storm door. They have everything you need and all the helpful people there are friendly. read more

A shout out to Elliott's Ace Hardware. I already adored this store, for always having what I need, and what I don't need but makes me happy. I recently had some issues with their reward program, like not actually getting rewards and being unable to look up my account in store. The staff there gave me the corporate number so I could find out what was going on. I called and the woman who used to handle these issues wasn't there so I was given Stew Elliott Jr.(local owner) who listened to my issue and took it upon himself to find out the problem. He found out that the service they use for the rewards program data entry made some mistakes on my phone number and my zip code, placing me in Froid, Montana! He fixed my account and then sent me a letter apologizing for the inconvenience with a gift card. On top of that he will be looking into any lost rewards over the last two years. This is what customer service. At the store level, where I have never been disappointed with their prompt and friendly service and all the way up the ladder where it is not beneath the owner to handle my rewards account issue. Thank you, this is why I shopped there without receiving any rewards and why this store will always be my first choice in hardware stores. -- at Ace Hardware. read more

Dropped off a Stihl leaf blower for service. We got a call from Ace two hours later that it was ready. Amazing service, amazing selection!

My review is based on my being in a wheelchair. My Father LOVED the place, and rightly so. They do have pretty much anything you would need, especially when it comes to nuts & bolts. Also, their employees are very friendly and knowledgeable. However... Three years ago, I had an acute spinal cord injury and I am wheelchair bound. There is no upside to it. So I am at the end of an isle, looking for some bolts. So an Ace employee was helping another customer needed to get past me and asked me if I would move. Really? Ask the customer in a wheelchair to MOVE..."because the have to get past me"? WTF!!?? There are many people that go out of their way to help, when I actually don't need it. But it is very touching that they are willing. Then there are people like those two idiots. Lastly, the store, especially the upper level of the store, is NOT WHEELCHAIR FRIENDLY. The isles are too narrow, and it is hard to maneuver around them. It really is a good store, probably the best of the Elliot group. They need to educate their employees and floor layout. read more

So if you aren't a fan of the big box home improvement store, then your local Ace Hardware store is the place to go. I love this place! The staff is helpful and knowledgeable. I hate walking into one of the big box stores looking for some "how to" advise, only to be met by a blank stare. This is never the case at Elliott's. If the salesperson you ask doesn't have the answer you seek, they go find another employee that does. The prices may not be the cheapest, but you get what you pay for. I would rather have friendly and helpful staff than rock bottom prices with no one to help any day of the week. read more

Do you want to find a sump pump? They have them here, I know that for a fact. This is a 2-story hardware store. They carry anything a normal household might need, in addition to the not-so-normal, or hard-to find items. The staff is awesome. I remember I had to make an 'emergency run' here, and the staff answered all my questions (you know.... the "new homeowner"-type questions) and helped me pick out everything I need, in addition to some good tips. All in all, very helpful staff, and I wouldn't hesitate to come here again vs. Home Cheap-ot. read more

This Ace is conveniently on my way home from work. The employees are always friendly and very helpful. They have a relatively large selection too. There are two entrances with registers which is very convenient, one on each floor. read more

When you think of a great hardware store with friendly knowledgeable staff, think of Elliott's ACE / Elm Grove. From picking up a few nuts & bolts for my little projects, or going in depth about ballasts for lighting, or the correct glue for certain woods - these people know their products & eager to help. read more

Every time I go to my local ace hardware there's a problem. One time I called to see if they had a certain brand of deck stain in stock. I was told no. I was also told they don't even carry that brand. I know they carry that brand because I seen it there, I showed up GuessWhat? It was right on the shelf! Another time I went in and asked if they had a certain hinge for my door. The gentleman looked at it and said no. So I began to look around he got cocky with me and told me I said we don't have that! Well I found it and I purchase it with no apology. Today I went in to get a key made after standing there staring at the floor for five minutes this gentleman tells me that they don't have it. I mean really there's 10,000 keys in this place and they can't cut me one! These people are complete idiots.The only business that they get is local business but they run us all away. Get used to Lowe's and Home Depot because ace will be out of business soon! By Ace Hardware in Erie Pennsylvania on McKinley Avenue read more