1. Wolfsburg West

0

Corona, CA

Wolfsburg West

3.8 (56 reviews)
Closed • Closed

Get a quote

You can now request a quote from this business directly from Yelp

Wolfsburg West Photos

You might also consider

Recommended Reviews - Wolfsburg West

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Brent B.

I used to enjoy going to this place. New paranoid covid requirements have changed that. Felt a little hostile. No problem. I'll buy somewhere else. WW must be doing really well if customer service no longer exists as a company policy. I do feel sorry for the guys in the warehouse. They were busting their A$$ for all their orders to be filled. Your bosses are too greedy to say the least.

Rich Morris' letter to me regarding the return. It speaks for itself!
Elan E.

I have a daily driver 1969 (Type 1) 1600cc Beetle that I've been restoring since I moved out here to California about a year and a half ago. In my time searching for the best quality parts, I can tell you in confidence that Wolfsburg West should be your go-to guys, but recently, their customer service and products have gone down the drain. The people you should look to now is AirHead Parts (in Ventura, CA), or spend some time junkyard diving for genuine working parts at Jim's Interstate VW (in Lake Elsinore, CA). I would only work with Brian E. at Wolfsburg West because he cared about the products that correctly matched my car, the time it took me to get to their warehouse, and that my bug is my only car and daily driver. If the product fails, then the car fails. He was the best rep they had. These days, I don't see him there anymore and I'm sure they fired him for whatever reason. He was very helpful, and they should have kept him on. Wolfsburg West has a bunch of goons working there now that don't know their ass from their elbow. It's embarrassing to watch a company rot from the inside out. But, my issue and reason for review comes from the return of two wiper switches and a headlamp switch. I had to replace the wiper and headlamp, and get credited for and extra wiper switch that broke in my hand. They leaked, they shorted out, they were not lubricated. So, I contact Wolfsburg West about my return, and instead of speaking Ron (who normally handles these things) I was sent to Rich Morris. Rich Morris was unprofessional, unapologetic about the companies failed products, and quick to shut me up. If I am paying top dollar for Volkswagen parts for my car, and your top dollar product fails, you better expect me to jump down your throat. There are wars going on, the economy sucks, and our country's future in uncertain. At least, the common consumer deserves is a "We apologize for any inconvenience this issue with our product may have caused, but we will take care of it right away. Here is your RGA number and information confirming your credit here at Wolfsburg West. We value your business, and thank you for bringing this to our attention." Instead, I will attach in a photo what Rich Morris sent to me while on the phone with him when I asked for an email confirmation of the exchanges and credits in this return... I'm only twenty-three years old, and I know more about customer service than these guys do. Come on, let's get our ducks in a row Wolfsburg! LONG-STORY-SHORT: Go to Airhead Parts, Interstate VW, or hit up some swap meets. Don't let Wolfsburg West get you down. Best of luck, and happy motoring! UPDATE AS OF 01/08/2014: I placed an order online to purchase some of their products, and they refused to serve me. No email telling me so, at all. I called in reference to my order, and the rep said "I think you know what you've done, and what's been said. They refused to process your order. So, happy motoring as you put it in your review, and goodbye"

The package with the sorry company's name on it.

The after market windows are too sharp. They'll cut someone or their clothes. The turn signal switch comes with tiny parts that they don't take the time to point out or secure to the packaging and when I ordered dashboard clips from Tony he sent me only one. When you try to correct the staff, they get attitudes everybody there seems to have a superiority complex. The rubber for the rear vent window in a horrific fit and the list goes on and on about the incompetence amongst the staff. Luckily for me Richard resolved one of my issues but ordering over the phone is like taking a chance crossing a broken bridge. The problems their are internal and likely from the top management down. Gals pride fake intelligence and actual idiots are working there. I am desperate to find another parts supplier. Until then WOLFSBURG WEST SUCKS LIKE A CANDY BAR COVERED IN ANTS. THE CUSTOMER SERVICE IS ON A LOWER LEVEL IMHO They should be able to tell you what you ordered and when you ordered it but they can't and it they won't. Less than helpful is how I would describe the staff and the computer system. Cheap remakes pale in comparison to the original equipment from Volkswagen. These guys are like a bad knock off shoe. I'm embarrassed to have associated. Is the owner the same way or are the staff just asinine without being checked.

http://wolfsburgwest.com

See all

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of B. E.
0
23
3

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chub M.
46
257
123

13 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of B B.
1
8
0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Bob J.
0
43
1

10 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Wolfsburg West

Review Highlights - Wolfsburg West

“They had all my parts including a new glove box (who stocks glove boxes??!) Will be my supplier as I start my '69 Beetle restoration!”

Mentioned in 4 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Auto Parts & Supplies 7,894 times last month within 15 miles of this business.

Verify this business

US Rack - Schooner Rack - Extended Over the Cab Style

US Rack

(15 reviews)

From the first call, to the finished product, this is most definitely a five star company. I called…read morethem early on a Friday in my hopeless search for what seemed to be a "unicorn" lumber rack for my ram. Everyone I had spoke to told me a minimum of 5 weeks. I called and got Stephanie in the office who was a pleasure to talk to, and had every answer I was looking for. So I ordered a rack that wasn't right, but would get the job done. When I arrived to pick up the incorrect rack, Chris, the very nice owner came out to speak with me. We came to the conclusion that the modular that I was looking for wouldn't work. So he and Stephanie talked to the crew, which said they could build me my custom rack complete in just about 4 hours. From measuring the truck, to the rack complete with powder coating and installation in under four hours for at least 20% less than fair market prices. I would use this company again in a half a heartbeat, and I don't think anyone in the world could match the level of customer service that I received today. Great product, great prices, great staff. 5stars through Update: 3 months later, and over 15,000 lbs loaded and unloaded on and off of this rack, and it still looks as strong straight and new as the day I bought it. These guys are the best!

I've had my Rack on my truck for about 6 to 8 months ago. Best rack I've ever had. High quality and…read moreserves its purpose, I even bought one for my dad's truck. This rack makes all the other contractors wide eye and ask where I got mine. I worked with Victor he was very helpful and responsive. I would recommend US rack to anybody and everybody I know looking for a better than average quality rack for their truck.

O'Reilly Auto Parts

O'Reilly Auto Parts

(26 reviews)

Came here a week or so ago to grab some new windshield wipers and to replace one of my high beam…read morebulbs. I'm not too into car repairs so I asked a gentleman by the name of Pat to help me out. He was incredible. Found the right bulb in 2 seconds flat. He also gave me a great recommendation for my windshield wipers AND he helped me install them as well. Pat also gave me some advice on future car repairs I was quoted at the mechanic. Really great guy! 10/10 experience!

I really hate giving one star reviews, but literally three times that I've been at this location…read more They're giving me the wrong part or told me that I was fine to come by and pick up a part because it was being saved. And when I got there They had no history of me, even calling. This last occurrence , I called early in the morning, gave a Vin number gave a perfect description of my truck. I was told that the part was in stock. I was told over the phone that the part would be put on hold for me. Gave my cell phone number when I got there later on that evening again they had no history of me calling no apart was on order or in stock. Had to to repeat myself a number of times to the guy at the counter. Not sure if he's hard of hearing or just doesn't pay attention. Long story short. Finally got my part. Took it home and it didn't match the original OEM. So now I'm having to go back to the store and get a refund. And now calling the dealer and spend a few hundred dollars more going through them. And unfortunately they don't have it, so having to get it through their manufacture, which is gonna be another week. What upsets me The most is that my truck. Has Been out of commission for two weeks.now just Sitting . Just waiting to be fixed. All this could've been preventative. The part they sold me the first time. at O'Reillys actually fit.

Wolfsburg West - autopartssupplies - Updated November 2026

Loading...
Loading...
Loading...