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    Wolfsburg West

    3.8 (54 reviews)
    Open 9:00 am - 5:30 pm
    Updated 1 month ago

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    Brent B.

    I used to enjoy going to this place. New paranoid covid requirements have changed that. Felt a little hostile. No problem. I'll buy somewhere else. WW must be doing really well if customer service no longer exists as a company policy. I do feel sorry for the guys in the warehouse. They were busting their A$$ for all their orders to be filled. Your bosses are too greedy to say the least.

    The package with the sorry company's name on it.

    The after market windows are too sharp. They'll cut someone or their clothes. The turn signal switch comes with tiny parts that they don't take the time to point out or secure to the packaging and when I ordered dashboard clips from Tony he sent me only one. When you try to correct the staff, they get attitudes everybody there seems to have a superiority complex. The rubber for the rear vent window in a horrific fit and the list goes on and on about the incompetence amongst the staff. Luckily for me Richard resolved one of my issues but ordering over the phone is like taking a chance crossing a broken bridge. The problems their are internal and likely from the top management down. Gals pride fake intelligence and actual idiots are working there. I am desperate to find another parts supplier. Until then WOLFSBURG WEST SUCKS LIKE A CANDY BAR COVERED IN ANTS. THE CUSTOMER SERVICE IS ON A LOWER LEVEL IMHO They should be able to tell you what you ordered and when you ordered it but they can't and it they won't. Less than helpful is how I would describe the staff and the computer system. Cheap remakes pale in comparison to the original equipment from Volkswagen. These guys are like a bad knock off shoe. I'm embarrassed to have associated. Is the owner the same way or are the staff just asinine without being checked.

    Rich Morris' letter to me regarding the return. It speaks for itself!
    Elan E.

    I have a daily driver 1969 (Type 1) 1600cc Beetle that I've been restoring since I moved out here to California about a year and a half ago. In my time searching for the best quality parts, I can tell you in confidence that Wolfsburg West should be your go-to guys, but recently, their customer service and products have gone down the drain. The people you should look to now is AirHead Parts (in Ventura, CA), or spend some time junkyard diving for genuine working parts at Jim's Interstate VW (in Lake Elsinore, CA). I would only work with Brian E. at Wolfsburg West because he cared about the products that correctly matched my car, the time it took me to get to their warehouse, and that my bug is my only car and daily driver. If the product fails, then the car fails. He was the best rep they had. These days, I don't see him there anymore and I'm sure they fired him for whatever reason. He was very helpful, and they should have kept him on. Wolfsburg West has a bunch of goons working there now that don't know their ass from their elbow. It's embarrassing to watch a company rot from the inside out. But, my issue and reason for review comes from the return of two wiper switches and a headlamp switch. I had to replace the wiper and headlamp, and get credited for and extra wiper switch that broke in my hand. They leaked, they shorted out, they were not lubricated. So, I contact Wolfsburg West about my return, and instead of speaking Ron (who normally handles these things) I was sent to Rich Morris. Rich Morris was unprofessional, unapologetic about the companies failed products, and quick to shut me up. If I am paying top dollar for Volkswagen parts for my car, and your top dollar product fails, you better expect me to jump down your throat. There are wars going on, the economy sucks, and our country's future in uncertain. At least, the common consumer deserves is a "We apologize for any inconvenience this issue with our product may have caused, but we will take care of it right away. Here is your RGA number and information confirming your credit here at Wolfsburg West. We value your business, and thank you for bringing this to our attention." Instead, I will attach in a photo what Rich Morris sent to me while on the phone with him when I asked for an email confirmation of the exchanges and credits in this return... I'm only twenty-three years old, and I know more about customer service than these guys do. Come on, let's get our ducks in a row Wolfsburg! LONG-STORY-SHORT: Go to Airhead Parts, Interstate VW, or hit up some swap meets. Don't let Wolfsburg West get you down. Best of luck, and happy motoring! UPDATE AS OF 01/08/2014: I placed an order online to purchase some of their products, and they refused to serve me. No email telling me so, at all. I called in reference to my order, and the rep said "I think you know what you've done, and what's been said. They refused to process your order. So, happy motoring as you put it in your review, and goodbye"

    http://wolfsburgwest.com

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    8 months ago

    They're awesome, they always have the best quality products. I know it will fit and work and last.

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    3 years ago

    Great Place to get all your vw parts. Excellent service from all the staff every time I go in there.

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    5 years ago

    All good, good parts, $$$ but you get what you pay for!.. (just like in life) happy Driving.. beep beep

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    Page 1 of 2

    Ask the Community - Wolfsburg West

    Review Highlights - Wolfsburg West

    They had all my parts including a new glove box (who stocks glove boxes??!) Will be my supplier as I start my '69 Beetle restoration!

    Mentioned in 4 reviews

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