I give them only 1 star because first they asked me if I could bring the e-bike to them. Then I…read moregot a message asking if I still needed their assistance after they told me they don't work on E-bikes. It's a broken key in a lock........aren't you locksmiths????? Broken key+lock=Locksmith I did it myself.

You guys came and fixed my neighbors' lock at 1000 N Lake Shore Dr. They were very pleased with the…read moreprompt, kind service they received, at half the price of a competitor (which I attribute to elder abuse.) Thanks for taking care of my neighbor.

My tenant called to say that the lock on his front door wasn't working. I called ET and they got a…read moretechnician to come out on Saturday so I didn't have to take off work to meet them. It turned out that my tenant was at home so I didn't have to come but it was nice to know they are available on weekends. Plus they don't charge an additional fee to come out after hours. It all went smoothly. They technician called me to let me know that he was on his way so I could let the tenant know. He took my debit card info over the phone when he was finished and then emailed me a receipt. I've used them quite a few times and been really pleased with their service.

Terrible customer service. They lied about the time and service location, and they also told me my…read morecar couldn't get a new key fob just to try to charge me more money. I later found out that wasn't true. Very unprofessional and I wouldn't recommend them.

Went to get a lock set rekeyed. Dominic was very prompt and turnaround was quick at good value.read more

Quick Key was hired and very easy to work with. We were provided with an estimate relatively…read morequickly and we scheduled an appointment soon after. The tech arrived on time and installed the lock professionally. They also recommended a better lock that we purchased. Payment was easy to make. Cost was reasonable.

So far so good. We had a little rub with Frank finding my actual location. But he was GREAT!! A+++…read moreThe company on the other hand D-. I called the day before and talked to a young lady, telling her EXACTLY what I was looking for; flip style key w/ remote entry". She says, fine. She gave me the cost, we set up a time for a tech to call me. The next day, I get a missed call from a number I do not recognize @6-something am!!... I didn't pay it any mind, heck they didn't leave a message. Later the day, the same number calls, I talk to tech, and HE asked me what am I looking for. I tell him with my eye brows up. He says, "Let me call you back". He calls back and says they don't do flip style keys only straight! I tell him what I told the young lady the day before, so I tell him this will not work. I hang up cancel my calendar and move on pissed. I get a call from ANOTHER tech several minutes later and he ALSO, ask what I am looking for!!! Now, I'm like, WTH kind of business it this?!. Clearly NOBODY is talking to one another, why am I conveying what I am looking (3) freakin times and you all work for the same company!?. Anyhoo, I tell him, he calls me back and we set up a time, which then turned into a late start as Frank was stuck in traffic. But, as I said above, he was the saving grace for this company! Will I recommend them to someone else or use again myself, probably NOT! But I will seek Frank himself next time and if anyone is looking in the future. Mike A.

I used Chicago Locksmiths this week after having issues with my apartment door and no luck from my…read morebuilding engineer to get the door open. Service was amazing and they came within 20 minutes after me calling. Mykell was quick, professional and efficient. Would absolutely use them again and highly recommend.

JR sent a technician within two days. The technician spent 4 hours to repair my car's ignition,…read morebecause the key couldn't turn. I drive a 2017 VW Jetta. He removed the pin and a small piece of metal after taking off the steering wheel housing. It was a hot, sunny day and he worked hard. Cost of job was $650, but I called 20 locksmiths and only they could do it. Thank you!

Totally unreliable. I tried to hire these guys to fix a screwed up lock on my condo door. After…read moretexting pictures back and forth, they set an appointment to come look at it on a Monday between 12-3. At 2pm on the appointed Monday, they sent another text saying that they had another appointment and couldn't make it. We rescheduled for Friday afternoon. The last text from them was "Ok see you Friday." I asked for a more specific time. Nothing. Radio silence. Friday rolled around, and they didn't show. No call, no text, no nothing. Needless to say, I hired another locksmith. It mystifies me that apparently some people in this town just... don't want my money?

If you're looking for a locksmith, look no further! I have to admit, I was skeptical - sometimes…read moreyou don't know if you can trust how high the reviews are - are the bad ones hidden or perhaps they are fake reviews? But I can attest that my experience with Chicago Locksmiths was all I could have hoped for and more. Aedan was phenomenal - I called because I needed to get an electronic lock installed. He not only set up time to come by, but he proactively recommended electronic locks to me, steering me towards a better lock than the one I planning to install. After I looked further into it, he saved me the hassle of having to get additional hardware to use with the other lock I was planning to go with. That's above and beyond service in my opinion. Response time was pretty much immediate and Aedan was able to come out same day without an extra charge. Also, he was so patient throughout all my questions - just amazing customer service. Anytime I have any lock issues, I will be reaching back out to Chicago Locksmiths.

I had a specialty lock on a motorcycle luggage set that no one had a blank for (after multiple…read moreattempts). I went to Chicago Locksmith on Diversey - Xavier spent 20 minutes researching it and ended up finding an option which had to be special ordered. The blanks arrived and worked perfectly! The service was thoughtful, friendly and fast! Thank you Xavier!

They were the first call and made it clear and helpful with my car lockout. when getting there Mike…read moreworked on my car and was a great help. don't hesitate to reach out to them.

I was referred to this company through my home warranty and had a very unprofessional experience…read more Corey scheduled an appointment with me, then later forgot the date he had originally set. When he called, instead of apologizing or taking responsibility, he became rude because I couldn't suddenly show up at a different time that worked for him. The phone interaction was disrespectful and poorly handled. As a business owner myself, I would never speak to a customer the way I was spoken to. Regardless of skill level, professionalism and basic respect matter. Based on this experience, I would not recommend this company.

I had a great experience with Quick Key Locksmith & Security. Communication was easy from start to…read morefinish, and they took care of all the keys needed for my property. They made new keys for each unit so one key could be used for both the front and back doors, which made things much simpler. They also created two separate versions of common area keys for the front and rear buildings, while making sure both worked for the shared laundry room. They were also helpful in pointing out old cylinders and handles that needed to be replaced. Everything was handled smoothly, professionally, and for a great price. I'd definitely recommend them.

Terrible customer service. They lied about the time and service location, and they also told me my…read morecar couldn't get a new key fob just to try to charge me more money. I later found out that wasn't true. Very unprofessional and I wouldn't recommend them.