Where do I begin? Manager Luis Gonzalez, new level of stupid. I went for brake check do to…read moresqueaking from my back brakes which they replaced twice in the past year. I had brakes and routers front/ back done 12 months ago, the initial purchase. About 3 weeks later I had to go back because I had grinding noise coming from one of the tires. They replaced everything, saying faulty parts. I paid over $1600 for 24 thousand mile warranty on all the work, so I was told at the time. Replacement seemed fine for months then there it goes again but now screeching ever time stop my jeep.
Went in thinking no problem I have warranty which I paid for. First, I had to tell him what work was done cause he never even checked the system to see himself. Then he tells me the routers are not covered even though the warranty clearly says 24,000 miles on the invoice. To make matters worse I only drove 2333 miles since the original work was done. I only drive locally so are you telling me not only are they not covered but they Got that messed up only driving 2333 miles in one year. DEFECTIVE parts I say. After going round and round with Luis he agreed to only charge me labor of $175. Needs to get done so I left my truck and walked home.
Luis told me it would be ready in 2 hrs. I walked back to retrieve my Jeep just to have him tell me I tried to call you. Funny my phone never rang. He had an old printout of my service which did not have my number. However when I checked in that day they updated that. He never even looked to see if my number was in the system so he could call me. He just wasted my time. He proceeds to tell me that the parts won't be in for another 3 hours, he wrote down my phone number and I drove home.
After receiving the parts are in call, I went back. Luis said it would be ready in about an hour. That was a JOKE. After 1 1/2 they finally pulled it into the bay took the tires off, then WALKED AWAY never to touch it again, classic fake out move. Over 2 1/2 hours later, mind you its now 6:40pm. This all started at 9:45am. No one ever had the courtesy to come tell me anything as I sat in the lobby. Then a sweet young man fresh out of high school comes to apologize and tell me they were just too busy to get to it so I would have to come back in the morning, that it would take about an hour and that they would only charge me $70 for the labor but I would have to return in the morning.
Well, back again the next morning. Time 8:49-10:12am, Luis hands me my keys said, "no charge, all done jeep out front." I go to drive out and squeak...... reverse and squeak. I tell the tech and he said all is good I tested it. I told him drive just drive. Pulls forward and back again, SQUEAK!!! Said oh now that sound is coming from the front now not the back, pulled truck back into bay. Not sure what tech did but but in 10 minutes he was done. Probably just WD40. Time will tell.
Update: front breaks scream again after 2 days, when they said nothing was wrong with them. Not going back to Jiffylube again. What a waste of money.