Great Customer Service! Went in for some new tires on my company vehicle and was assisted by the General Manager, he was very helpful, knowledgeable, and friendly. He took his time and explained all the options and benefits of each model. The location was full but he made sure I was in & out within two hours, this guy was great! Only problem I seen, the waiting room could use a bit more cleaning and a remodel but the excellent customer service trumped the small issues. Overall, excellent value for tires and service received. read more

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Stay away. It is sad but as a woman I have to get at least 3 quotes from different places otherwise places such as these will attempt to charge me for brakes as if I have a luxury new car, which I don't. I went elsewhere and they found that brakes and rotors were not even needed and if needed, the most they would have charged me is about $700-$800 for all brakes and rotors, as opposed to here, were they were attempting to charge me $1,700. Beware ladies. read more

Upon my arrival I asked the manager where to park since I had an appointment,at first he ignored me then he answered sarcastically. I only came to this Firestone since it was close to home, but I'm never coming back to this location. Especially when there's rude management. Completely unacceptable! read more

Ive been Coming here for years Firestone has Taken care of my Family for years. They are very knowledgeable on everything having to do with With Cars, trucks and Vans i seen them do it all here!! Great service no matter what day you choose to go in. This will always be my home store for tires as well. These guys will keep you moving safely. No forget free coffee read more

I went in for an oil change and brake change, a gentlemen named Leonardo G. assisted me and provided 5 star service. He constantly kept me updated and made sure all of my questions were answered. I will most definitely be returning for future services. Thank you guys! read more

the service was great the people were extremely helpful. they helped patch up the torn valve on my tire quickly and effectively. got me back on the road and back to getting what needed to do 10/10 read more

A bit of a waiting time busy place if you want fast service make sure to give them a call and schedule an appointment because it will be a miracle to get service as a walk in they could use a better way to organize and service others according to people's time of arrival and appointment I made an appointment for a car check service for Lyft and got my vehicle checked two hours later after my arrived time read more

I hit a big pothole while exiting from the 710 freeway. Octavio, the store manager and Bryan, the technician provided me excellent services in time on a rainy day, and I arrived on time at a government office for a life changing interview. I thank Octavio and Bryan again for their hard work. read more

I came in because my back passenger tire had another flat. I recently had the EXACT same tire replaced (under their warranty at $89) in July of this year - just 4 months ago. This time my tire had NO punctures, but looked ready to pop - mind you, I still have lots of threading. Since there were no punctures and it had just been 4 months, I strongly believe the tire they gave me back in July was DEFECTIVE. Rafael updated me and tried to inform me that I had a different tire replaced in July & that my back tire has a date of 2016 on it. Claiming that there's almost no threading, which I know is NOT true as I had previously had the tire examined. It's essentially him offering to show me my own tire again. Rafael just keeps claiming he sees everything on file, and chops this up to a "misunderstanding," encouraging me to go talk to his manager later in the week. Rafael was SO UNHELPFUL. ALSO, makes NO sense because I had only been coming to Firestone here since maybe 2018-2019. Now they want to sell me a new brand tire for $189. Sounds to me they sold me a defective tired that did not want to offer a warranty on. Lastly, the next day I drive to work and my battery is DEAD!!!!! Car will not turn on. I'm driving a 2015 Lexus which I have always taken good care of. I NEVER leave my lights on, etc. I always check twice, that's just how I am. Seems to be this is super Strange timing huh. I find it hard to believe they staff at Firestone did NOT mess with my car because I asked for them to not service my vehicle this past weekend. I'd rather take my car to a place that I trust. BEWARE - DO NOT trust your vehicles with this group of shady staff. Go elsewhere. FOR YOUR OWN GOOD. read more

Firestone saved the day (and last minute) when we got a flat tire leaving East Los! The potholes are real on those streets! We had pulled into a little paisa shop and they wanted $300 for a tire that wasn't even comparable to the shoes our truck wears! We ended up driving on the flat to firestone out in Huntington Park and they were able to get us a brand new tire (the correct one) and back on the road within an hour. We super appreciate them because it was super imperative we had a reliable tire for our 400+ mile journey home the next day. Thanks Firestone for saving the day and making us safe! read more

Excellent service! Took my car in for an alignment and was pleased with their service. It took a bit longer than their estimate so I just walked around a bit. read more

I went to this Firestone for the first time for a battery replacement. That took so long. And after they were done they forgot to reset the check engine, they charge more money to reset the check engine light. Terrible service. The place is not clean, they had flies everywhere! I couldn't understand it. They need to improve their customer service and cleanliness. I go to Firestone Auto Care for my car services. But sadly this is the first terrible experience. read more

Very helpful team, answered all of my questions, gave my cars a full and thorough inspection. I had no problem with the wait time as I understand I am not the only customer that required help. read more

I got same day service for 4 new tires. And whilst it took longer than I expected, the staff had such great customer service!! My car drives so much better! I appreciate the friendly service! Plus an excellent military discount! Thanx guys! I really appreciate y'all read more

Doing four cars at once and ordering parts at the same time is not effective.You have four Mechanics concentrate at one car at a time. If your African American please go some where else, not at this location trust me on this one don't waste your time coming here. read more

DON'T BOTHER! Came here for an oil change. They gave me the run around on when the service would be done. I wasted 5-6 hours. Honestly jiffy lube could've got it done in less than an hour, I don't know why I bothered coming here. What's makes it worse is that when I asked they said my car was next, then he literally told that same line to another customer who had also been waiting for hours. read more

I always get good service and I think the guys are very knowledgable but the wait time is always very long. It took about 5 hours for brake repair and about 90 minutes for an oil change. Both times I've gone first thing in the morning when they opened at 8:00am but the wait seemed to be very long. I live around the corner and can walk home but if I had to wait inside the entire time I'd be a little irritated. The prices for oil change are a bit high, I payed $37 for my 4Runner with high mileage oil (this was with a 25% off coupon). But the price for breaks was less than $300 which was comparable to a local mom and pop shop that I've been to. This is conveniently located and they always offer and accept coupons. Do a price comparison to make sure you're getting the best deal. read more

Firestone Complete Auto Care - Inside - Tires Near Me - Huntington Park, California

I had an appointment to change my 2 tires and it took them 3 1/2 hours to get started on it just go to a normal tire shop to change your tires they will at least be 10 times faster read more

So disappointed the person working behind the computer on 12/26/2021 @ 1:00pm just kept turning people back. I guess he just wanted to go home early, I just wanted an oil change you guys need more employees that want to work and not just slacking for real read more

I came to this shop with a flat tire and I ended up with 4 new tires for a great price ..the Danny as very helpful and recommend me to get new tires I spent a total of $400 for some really good tires I will definitely comeback to this place again and recommend friends and family members read more

I was disappointed because a since I made an appointment and even so they told me that my car would be in 2 to 3 hours, which case has to make an appointment? If I will have to wait so long ... I left my car and they did not even bother to call me to tell me that my car was ready Just the only reason god is the price, I get a 20% discount. read more

Third time I've had to buy run flat tires for our sienna. This is the first time I buy tires at Firestone Complete Auto Care and so far, so good. They actually price matched Costco in every detail down to the so called hazard insurance. They even through in a free oil change. Very happy customer. Only 4 stars because the work was supposed to be done yesterday, but there was a mixup with ordering my tires. read more

Firestone Complete Auto Care - Lots of options. - Tires Near Me - Huntington Park, California

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I brought my vehicle for an alignment, not an alignment "Check." The vehicle was not aligned at all. I circle the adjustments that should have been done, but clearly you can see that the vehicle was left the same. My left rear toe and left rear camber are out of adjustments. Just because its green doesn't mean there's no room for adjustments. There is clearly a thrust angle present on my rear toe which should have been at 0.00 if the technician had made the correct adjustment on my rear toe. Now i have to drive to a different Firestone and have them actually do my alignment which i had purchased a lifetime alignment for my vehicle. The other negative thing about this is that i drop my vehicle off at 1:30pm and to have it been done until 6:30pm just for an Alignment Check is really disappointing. Dear Firestone of Hunting Park, i am very disappointed in your service. Dear corporate Firestone, if you like to make up for my lost time please credit me a full synthetic oil change for my car. Thanks. read more

Firestone Complete Auto Care - Tires Near Me - Huntington Park, California

As many bad reviews as this place has, Josh deserves the 5 stars i left! That guy is beast with the customer service, though he did forget to call me once, but overall, Josh killed it! He took care of me and made sure he understood everything I needed. I have been there for many years and I would say my over al experiences have been mediocre, 2 stars at best! This time, Josh really made Firestone in HP look good. I guess from now on I'm going to wait for josh or make an appointment with him for whatever I need at Firestone. Thanks Josh! read more

I would never recommend this place to anyone, you'd imagine that the service would be nice,clean,and relatively fast (depending on what you came in for). Well I came in for a tire balance 8/25/20 at 12:25p.m. with no appointment due to the fact I thought it would be really fast so as I was discussing the price with the rep I asked roughly how long the wait would be, he answered, "30 minutes " I was surprised on how long that was, so I asked again, "thirty minutes?", he then changed his response to, "half an hour". I waited I could not believe that a tire balance would ever take three hours to do! I ended up leaving the location at 4 when the paper/receipt said I would receive my truck at 3. Never coming here again. read more

The staff has gotten better. The last two times I did my oil change it was great but before I had a hard time getting decent customer service. Corporate eventually called me stating they will follow up but its been over a year since I had that bad experience and corporate never called back. read more

If you want same day oil change service, please GO SOMEWHERE ELSE!!! My husband took my car during lunch (12pm) to get an oil change. He was told there was only one other car, then our car would be next. Tell me why I called during my break at work (2:30pm) and they told me my car was still not ready, but would be by the time I was off work (3:30pm). I get there at 3:40pm and my car WAS NOT READY!? They BARELY were placing my car up and "starting" the oil change. I told the girl at the front to get my car down! This is freaking RIDICULOUS! 4 hours and NOTHING had been done. Honestly, they have no integrity in their work and lack professionalism. They must think they are the only shop for an oil change, nah B, nah. read more

Came in with a flat tire. They would not repair due to "liability". B.S. Only wanted to take advantage and sell me new tire costing $230, when a plug and patch costs $30. I had no choice. RIP OFF. After 2 hour wait, I'm told tire did not make delivery truck, and need to wait 2 more hours. Load of crap this place. read more

1) the person at the desk was not wearing a mask illegal, irresponsible, insane! 2) two teenage girls were picking up their car and before they were out the door the two adult men behind the counter started talking about "doing them" and i could see the girls had heard them. the continued to go on about them while i stood there waiting for help. they knew i was there and made my wait until they were done with their creep fest 3) they were pointlessly curt and rude with me when i dropped off my car 4) they were 45 minutes later on the oil change than they said they would be life sucks enough already without being around people like this read more

I went to this business because it is walking distance from my job. My van was making screaming noises. I thought it was a belt but I was told it was a front assembly. They wanted to charge me $250 including labor to fix it. The part was supposed to be $188. 1st...It was a ac pulley. That part was $47.00. My friend put it in so I have no idea what labor woudl have been. 2nd...If it was what was diagnosed, I found the part for $37.50 online. Clearly, because I am a woman they thought they could rip me off. I am sure that if I had allowed them to "fix" my van and I would have returned they would have continued to give me new suggested repairs. it is a shame that these people are dragging what used to be a good name into the dirt. Stay away. read more

We go to ask if an alignment can be done today 8/04 like at noon and there was a girl and guy at the desk. My boyfriend is standing there waiting to be helped and he was never acknowledged. He was in there for a good 5 minutes and they never bothered to ask what he needed or to tell him hi we will be right with you, nothing. He comes to the car and I tell him to ask for the manager. He goes back and he has to wait for the girl to get off the phone. Finally he asks her for the manager. She says sure I'll go call Josh. She goes to the car area and is having a conversation with Josh and they are laughing clearly at him. I saw it from the car and he heard it from inside. He was there to get service and instead they laugh at him. That is super rude! What kind of customer service is that! They are not professional at all. Who does that? I called and put in a complaint let's see what happens. read more

Pattie was amazing. Her technician Gerald was also great along with Josh. They have one amazing team over there. I tell all my people about this location and about what an amazing team they have working there. read more

I had an appointment today that I scheduled 3 days ago. My appointment was at 2PM. I was told that they were short staffed and I would have to wait at least 2 hours for my service. I agreed since it for a revision on my alignment. Which they did back in March. It is 4 Pm and i am still waiting for my car. If i could give them 0 stars I would!! read more

Rude lady here, demanded I parked before answering my question. I pulled up to ask how long they'd take to repair a tire that I bought from here with the extra insurance. Not worth the money! An hour and a half to patch? mom and pops shop take 10 minutes. read more

They take too damn long to do the work. The people at the front desk, take their sweet time when the job is done, to give back the car. It literally took an 1.5 hours when only two other people were getting their car serviced. read more

I stopped get my Tesla tires torqued to 130 lbs. and Oscar was glad to assist me. Thank you.

My friend took his car to replace his brakes but the brakes that my friend had was a special brake and expensive one. But guess what the guys stole the good expensive brakes and put a old used brake!!! So we ended up going to the dealer because the brake that they put on my friend car was just making a load noise every time he brakes. It sounded like a train stoping. Even the dealer said that we just got robbed because the car that my friend has need a special brake. (Lexus 2015) read more

I came in driving on the donut with a nail in my tire. Josh was super cool and knowledgeable. He helped me out and stayed late even after closing just to finish off my job. (they did not steal my donut because this has happen in other tire shops in the past) extremely prompt and professional. I'm very pleased. read more

Worst management ever and I used to work for this company so disappointed . Training your employees for better customer service should be your priority . DM Trevor please educate your employees and just because we live in a low income neighborhood don't mean you have to be unprofessional about your business. read more

THIEVES THIEVES THIEVES!!!! IN 2008 Sister stopped by here to get new tires before she headed out to meet us for our brothers funeral. when she was leaving, she realized that her check engine light was on so when she asked about it, they told her that the lights would go off after a few miles running. the lights never went out, she returned and they insisted they did nothing but change tires. a time later, there was a recall on the starter so when she took it to the dealer, they discovered that many of the parts has been swapped with generic parts and the reason the lights were on was because the sensors didn't recognize them. obviously we didn't see them make the swap but it's also obvious that they did that. her vehicle was less than a year old at the time. Filthy business. disgusting, immoral and shameless. BE CAREFUL PEOPLE!! read more