Since my last visit and review of Wiseguys Pizza, the business owner reached out to me, following up on the critiques I had. It was so refreshing for me to have this follow-up as it showed they want to earn my repeat business again as I had fallen off due to some quality and timing inconsistencies. They followed up again to let me know they made adjustments to their menu and then went a step further and created a new specialty pizza based on the pizza toppings I've been ordering around Buffalo. Based on the experience I had this Saturday, Wiseguys Pizza is coming back, with a vengeance, into my "go-to" pizza list!!
On a Saturday, I called around 4:45pm and was connected to a young woman, who immediately informed me she was a new hire in training, which I appreciated - It helps to level-set expectations and show extra grace and patience. It took her a few times to get my phone number (I do have a Rochester-area code and live in Buffalo so it's a little jarring... haha) and when I asked for the new specialty pizza, she had a little difficulty finding it and at one point asked what toppings I wanted, so I was a little worried, but she quickly grabbed a manager and everything was squared away. Once my order was in the system, she told me it'd be ready in 30 minutes. I arrived about 35 minutes later and parked on the street, right at their front door. I walked in, paid for my pizza, chatted with one of the managers working for a moment, and walked out, literally two or three minutes I was in there. This was a critique from the last few visits so it was very refreshing to have my pizza ready when I got there, no delays!
For dinner, I ordered a medium (13", eight slice) new, 2026 specialty pizza: The Clark Kent Pizza, which is mozzarella cheese, red sauce, pepperoni, HUGE slices of meatballs, banana peppers, then hot honey drizzled over it all. I took the business owner's recommendation of asking for the bottom to be a little extra crispy too. For transparency, they actually ended up making my pizza an extra-large (18", ten slice) but didn't catch it until they brought it out, but had no issue with me taking it, while paying the medium-size price.
I will take a side-tangent here and say, whenever there was a mistake at Wiseguys Pizza, the management and staff have always gone above and beyond for me to make things right! I have had orders where the wrong toppings were put on and they go out of their way to make the right pizza and let me take home the "wrong" pizza, free of charge, and they deliver the right pizza for free, instead of having me wait around for it. The managers at Wiseguys Pizza are incredibly customer-first, friendly, and do whatever they can to accommodate.
So, The Clark Kent Pizza... one of the best pizzas I have ever had, period! There was so much cheese and (not-so-sweet) red sauce on every slice. There were soo many pepperonis, the banana pepper rings were plentiful, adding a nice level of spice without scorching the tastebuds. But my goodness, the meatballs... 2025 was the year of ordering meatballs on pizza and Wiseguys Pizza's spin on meatballs has got to be the best I've had - Thick, meaty slices bursting with flavor. To help seal the deal was the drizzle of hot honey on top, which they measured out perfectly as each slice had an extra sticky, sweet heat, while not leaving your hands a sticky mess. Asking for the dough underneath to be extra crispy was also the solution I've been looking for as the dough was perfect this time - Not floppy, wet in the center and every slice held up the denseness of the toppings with zero issue, while the crust had an excellent level of crispy and chewy. It doesn't really need to be mentioned but the extra-large size is more than plenty for one person (even for a guy with a "healthy" appetite like me), but every slice was nicely sized and I'm looking forward to reheating the other half for dinner very soon. As for the price, even though I paid for a medium and received two sizes larger, I've ordered medium pizzas from Wiseguys Pizza before and they are very much in-line with the majority of Buffalo pizza shops, so no complaints/surprises here.
If you've made it to the end of this review, congrats and thank you! haha After being reached out to by the business owner from Wiseguys Pizza, I saw how much they cared about his business, but also cared about earning my business back. That really impressed me. If you've read my other reviews, I really like Wiseguys Pizza, but the big thing now, for me at least, is they can consistently keep this level of quality. Going off my most recent visit though, I most certainly will be ordering more of my Saturday night pizzas from Wiseguys Pizza! read more