Mickey, Brett, Ken are ALL so helpful! I feel like each time I call they stop what they are doing…read moreto assist me with whatever technical issue I am experiencing. They are smart and responsive! I am grateful. I highly recommend them in every way.

From the owner: You can have your own affordable residential or business Personal IT Department with Remington…read moreComputer Services: We provide virus removal, data recovery, new system set up, system optimizing. We also can provide remote IT management, patches and updates and software deployment just to name a few of our services.

I'm so glad I found this service online. Jennifer is amazing! She rescued all my data, photos,…read moreprograms, etc. from my 8 year old dying laptop with a battery that was about to explode. She kept me informed every step of the way and had moved everything from my old laptop to a flash drive in a couple of days; this was on a weekend! My original plan was to replace it with a desktop from Best Buy, but Jennifer explained that she had available a refurbished laptop that would suit my needs and would work much better than what I could get at a big box retailer. The price was also affordable and fit into my budget. I love my new laptop, it's so speedy with no bloatware junk loaded into it. I highly recommend Common Courtesy Computer Help to anyone with computer issues.

This was the third computer repair service I tried to see if my wife's two broken laptop computers…read morecould be saved. Neither of the first two services I tried (Computer Doctor in West Warwick, and PC Tech in Warwick) answered their phones during their posted business hours. Ironically, although Common Courtesy works by appointment only, the owner actually answered the phone when I called on a Saturday morning. I was able to drop off the computers that same morning, and was told they would call me Tuesday. As promised, they called Tuesday to report their initial evaluation. The older laptop (which we'd bought used for about $200 or $250), overheated severely and had a damaged hard drive (it had been banged into a wall while it was on). Considering what we'd paid for it, it was more cost-effective to simply buy another used one, instead of repair this one, the owner explained. The other laptop (which we'd bought new for about $300 or $350), had been dropped, and the charging jack inside the computer had broken. Common Courtesy explained that this was a low-end laptop, and was very labor intensive to dis-assemble, as it was not built with ease of servicing in mind. Due to their familiarity with this laptop's construction, it was quite possible that the jack itself was okay, but the mounting board it was attached to was broken. It would take considerable labor to replace the board that the jack was mounted on, they explained. Furthermore, there could be additional damage from the fall (such as a bad hard drive), but that could not be diagnosed without tearing the laptop apart. Again, buying a used and/or refurbished laptop would be our best bet. Common Courtesy sometimes sells refurbished laptops, but currently had none available, as they tend to sell out quickly around Christmas. After relaying this information to my wife, we ultimately ending up buying a new laptop (Chromebook, in particular, for about $250) from Best Buy. As for the old laptops, we decided to let Common Courtesy Computers keep the older one to recycle it for parts, but my wife wanted the newer laptop back. Due to the fact that Common Courtesy does not have a store or shop with regular business hours, it was a bit difficult making arrangements to pick up the old computer we wanted to keep. I had to reschedule appointments twice before I was finally able to get the computer back. But, to their credit, Common Courtesy was always responsive answering the phone or returning calls. I was also thankful that there was no charge to us for evaluating the laptops. Common Courtesy is apparently a one-person operation; although their operations are based within a large strip mall on Warwick Avenue, the owner also works off-site at clients' businesses or homes, and therefore, cannot sit in a storefront shop all day. My family's computing needs would probably be served more conveniently by a slightly larger computer sales/service business, that has more than one person, and a store with regular business hours, and a larger inventory of reconditioned computers. We had been going to such a place in Warwick for several years, but apparently, they are no longer around, so finding a replacement business has been difficult. Nevertheless, I was impressed with Common Courtesy - their name suits them very well, because they have the common courtesy (which is actually not-so-common these days) of answering and returning phone calls. Also, the owner explained the problems with my wife's computers in an easy to understand, non-technical way, and gave common-sense advice that I readily concurred with. If you don't mind working within the appointment-only business model that Common Courtesy uses, then I would recommend them without hesitation to any homeowner or business that needs computer help.

Outstanding company! Brought in two iPhones for new screens only to be told there were cracks in…read morethe screen protectors... not the screens! Could have been $350 plus for the two phones... These days it's nice to know there are honest, trustworthy people out there! Highly recommended

Chris the owner called me after receiving my letter about my bad experience with them. He is very…read moreconcerned about the way I was treated and he apologized profusely. He is offering me a free hard drive diagnostic and I really appreciated him reaching out to me.

We stopped in from out of state in immediate need of a power cord. The woman operating this place…read morewas wonderful, knowledgeable, efficient and kind.

my iPad was dropped and the screen cracked. I brought it to PC Tech and they replaced the screen…read morethe same day for a reasonable pric. very happy with the service and turnaround time for this repair.

I was so impressed with the quick service, and low prices. When my computer died, Joe was able to…read morelook at it, and get me an estimate, order the part and get the computer back to me the same day the part came in. He could tell me whether it was worth repairing or time to get an upgrade, and would have helped me through that process if needed. But for almost half the expected cost, he got me back working and good to go. I am so pleased. He works out of his home and can come to you or you can drop off the computer with him. What a great way to get personalized service at a more than fair price.

Prompt service. Professional. Knowledgable. Experienced. Reasonable rates. Don't hesitate to call…read morehim for your computer and printer needs.

Excellent work and service. Brought my PC in for repair; a…read morecooling issue made worse by the summer heat. They take walk-ins and got me processed quickly. Took only a couple of days for parts and they replaced the cooling system and all the thermal paste. Work was done well and for a reasonable cost. Good communication at each step of the job; Andersen outlined my options giving me a good and a better choice, mindful of my budget choices. Best part was seeing my machine all cleaned up and dust free. The reasonable diagnostic fee was applied to my bill and they offer a discount for cash purchases, of course. Will definitely bring my business here again.

Brought in an iMac with water damage. The service was superb, the communication from start to…read morefinish was excellent. They fixed the laptop quickly at a great price. I never write reviews but I felt this experience should be shared and won't hesitate to go back if I need more repairs.

Sebastian at Best Buy was super helpful. He went over my laptop options and helped get us on a…read morefamily plan for Microsoft. The guy working the entrance was really kind too and made sure he went someone over to help. When we were leaving he was thrilled to see the we were leaving with what we came for!

I went in to this Best Buy location looking to purchase a iPad seeing I carry their credit card…read more On entering I was greeted and asked if I could be directed to anything I might be looking for. I said no thank you as I have purchased from this location before. I went straight to the dept and I noticed a gentleman helping a customer, he stood next to me and did not ask if I needed assistance. Two other gentlemen walked by as I just stood there and not one asked if I needed assistance as the third person was walking by I finally said excuse me can I get some help, he said I'm sorry I work in the back but I will get someone, he went up to the front and sent an associate to me. This young man was helpful unfortunately they did not have in stock the iPad I was looking for but he did give me other options to purchase. This was not a good experience this time around