Customer service was phenomenal! Very helpful and knowledgeable staff! Beautiful store and awesome…read morelocation!

Yesterday, I had an extremely disappointing experience with Verizon's customer service. I recently…read moreswitched from T-Mobile to Verizon less than a month ago and purchased my cell phone online, which I picked up at the Rockville Center location. During the in-store pickup, I also bought three additional devices: two watches and another phone. One phone and one watch were shipped to my daughter, who attends school in Virginia. Shortly afterward, I learned about a promotional offer for an iPad, available within 30 days of purchase. I attempted to order the iPad online to be shipped to my daughter at her university. Unfortunately, I couldn't complete the purchase, so my daughter placed the order herself online. Despite our efforts, the device never arrived after a week. Then, I was asked to upload my ID and a selfie for verification, which I promptly did. However, just hours later, all services for both phones and the watches were turned off--without any prior warning or explanation. When I called Verizon's 611 for help, I was redirected to the fraud department. When transferred, I couldn't proceed because my service was disabled. After waiting over an hour for a fraud representative, I finally reached an agent, provided all my verifiable information, and minutes later, the call was disconnected. No one called back, emailed, or provided any updates. In a desperate attempt to resolve the issue, I added my older child to the account so they could speak on my behalf. Despite this, 12 hours later, I remain without service, as does my daughter in Virginia, leaving her disconnected from home and vulnerable. This is unacceptable customer service. I have to drive 13 miles to the store just to plead for help. I can't contact Verizon directly due to the lack of service on my phone, which I rely on for work after hours. The inability to reach the fraud department except by calling is highly problematic. I am a brand new customer experiencing a nightmare start with Verizon, and I am seeking proper assistance and compensation for this unnecessary hardship. My cell number is 347-628-3701. I am Cheryl Morrison

Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

Omar was the Best fixed my phone in 2hrs front n back screen cracked runs better then before Price…read morewas really reasonable as I got robbed once before from a place not worth mentioning lol Highly recommend this place n ask for Omar

Friendly and informative staff .Repairs completed in time frame originally given . Cost was…read morereasonable.

Humair, Brandon, & Maxwell did a wonderful job for me. All 3 deserve a ton of credit. I've done…read morebusiness with this location since 2017 and it's always been a pleasurable experience. They were able to handle the problem after pinpointing it precisely. Thank you, folks!

Five stars for an AT&T Store? It's surprising to me, too. Don't get me wrong it's not like you get…read morea free massage and coffee while you wait (wouldn't that be awesome?), and you sometimes can have a bit of a wait since there's only one employee working in here at a time, but both employees (AJ & Zane) I've had the chance to interact with recently, and both really delivered above and beyond. The five stars is really in comparison to other AT&T stores (the only place to fairly judge a chain/franchise in my opinion). What brought us into the AT&T Store was an upgrade program. Both my wife and I were due for new phones, and AT&T was running a deal too good to pass up. We headed inside on a weekend and were greeted by AJ. AJ discussed the options with us, including pricing, and offered some balanced, personalized recommendations for devices to select. He also discussed the options to purchase and trade-in, even offering some suggestions to minimize hassle and time spent in the store. In the end, he made some solid recommendations! What I also liked about AJ was the fact that he reviewed our monthly bill to try to discuss how we can save on our current plan. In the end I really felt like he was looking out for us. The option we selected for the trade-in process was to have the items shipped directly to our home. Within 3 business days (at a specified time), we had the equivalent of a mobile AT&T store (an AT&T employee in a vehicle with accessories to purchase on hand) pull up to our home right on schedule. The employee confirmed our info and helped us set up our new phones. We mentioned we wanted to double-check that everything was transferred before giving up our old phones. Overall the whole process was smooth and simple, taking up to 30 minutes. Our next store visit introduced us to Zane. We headed in and handed in our old phones, and the process took about 5 minutes. Zane also helped get us set up with some screen protectors, and he even offered to place the protectors on our new phones for us. One protector (worth $50 by the way) had some dust on it after it was installed. Without hesitating, Zane took off the protector, threw it out, and installed a new one free of charge. He also mentioned the free warranty program. Basically if the screen protector ever cracks or breaks, we just bring it back to the store with the original box and get a new one for free. Personally what impressed me most, though, was not how Zane attended to us but how he attended to another customer. An older gentleman was furiously taking down notes about how to use his iPhone. He joked that he's in here every week to learn how to use his phone. Zane was taking the time to show him all the basics. To me, that's exemplary service that deserves to get recognized. The store itself is small and limited in what's available to take home that day (a lot needs to be ordered/shipped), but it's also in a convenient location in Rockville Centre. They also were following all the safety protocols with plenty of hand sanitizer to go around. For us, the process of dealing with this store was efficient, positive, and hassle-free. We'll definitely be back in the future.

Don't purchase your phone here. Was charged $98 in accessories that I didn't ask for. Sales…read moreassociate started ringing up three items and when i told them I didn't want the items and asked what they were he told me they were included! They automatically added it to the receipt which they wouldn't even give me until I asked on my way out. Went to return a few weeks later and they wouldn't accept return. Associate picked out the most expensive cover and added it to my receipt without asking. Beware and don't let them rip you off like they ripped me off. Do not shop here.

I would definitely recommend! The owner is very friendly and helpful. He understands any problems I…read morehave with my devices and always gets the job done right! I've been coming to this place for 5-6 years and I'm always happy coming here!

I brought my iphone here for a screen repair and a broken home button. Not only were my screen and…read morehome button repaired, but the repairs were done for me while I waited. Not only was the work done quickly and correctly, but I was treated professionally and given a fair price. Earlier in the day a different cell phone repair store tried to charge me significantly more and pressure me into an additional repair I did not need. I will certainly be returning to V&V wireless in the future for my cell phone repair needs.

We HIGHLY recommend Cell City. We were so appreciative for Mike's expertise in fixing the issue…read morewith our phone. He was able to accomplish what other stores would not have been able to and did it all with a smile and with great care. Thank you Mike and the rest of the crew. We are so very grateful!

Walked into the store today 5/21/23 and said I needed a screen repaired. Guy behind the counter…read morejust shook his head and said no. I asked if they do repairs at all anymore and he said no. I asked if he knew anyone who does and he said no. Either they stopped doing repairs or their employees are completely incompetent. Either way, stay away from this place.