Darren is outstanding! Amazing customer service, helpful and professional. We will NOT go anywhere…read moreelse. Highly recommend you see him first!

I went into the store to upgrade my phone when the iPhone 15 came out. They accommodated and as I…read morewas checking out I was told by the man who was helping me that I get a FREE apple watch with the iPhone 15 because they were running a promotion. I said a FREE WATCH? And he replied yes, then brought out the watch and signed me up for it without asking if I agree. I noticed the first month I got charged which is normal, you get a credit the next month. Then the next month came and I was still charged, so I called AT&T and they tell me they don't know anything about this promotion and I have to go into the store. So I did and was told by Micheal that it would take awhile to figure out so just to leave and they would call me. I never received a call even after calling back to check up on progress they just said idk he's not here. It's been over a month and no word from them. So now I am stuck paying for a brand new watch I never asked for. If I could give no stars I would and I can't wait to cancel my service with AT&T.

these guys are great brought my iphone 8 today and the repair took less than 30 mins. they saved…read morethe day. They use good quality parts and their warranty applies to 400 stores in their chain amazing!!

I made an appointment ahead of time to drop off my Galaxy S8, with a cracked screen, and they said…read moreit might take a "couple of hours." I said okay, I said I could be reached via email since my phone was with them. I returned three and a half hours later, and apparently nothing was done to my phone. They told me the phone had moisture damage, which might be true, since it's an old phone, and they had to 'test' it. But I was pretty annoyed. Keep in mind that this phone worked just fine. They told me to come back in an hour and a half. I live 15 miles away, so yeah....a bit inconvenient. They sent me an email saying my device was ready, so I drove all the way back. They then said that the phone was not worth repairing, so they did absolutely nothing with it. They did refund my money, however. But I thought it was a huge waste of my time. They seem honest enough, but disabuse yourself of any notion that this is a "while-you-wait" kind of place. Not sure if I would use them again, hope I never have to.

Pleasure to deal with. Highly recommend. Great plan for 55+ unlimited.read more

Highly recommend this location, Anthony Is the best. I had a dead phone and was in quite a jam, he…read morespent over 2 hours helping me and I am very grateful for his excellent service.

Recently, we changed our service to T-Mobile. It was a time consuming process with passwords,…read morepassword changes. All in all, it took several hours. Eugene was extremely personable and patiently walked us through all the steps.

I dislike writing negative reviews, but the point of this one is to prevent future customers from…read morehaving the easily avoidable experience that I had when turning in my iPhone. The staff here is friendly and helpful enough. I just wish someone had been honest with me that this store was one of the former Sprint stores before they merged and that Sprint policies are different from T-Mobile's so they were uninformed. That fact alone would have prevented me an hour of frustration. I wanted to turn in my old iPhone for a new one. They insisted that they couldn't do this for me, that I'd have to pay full price and then need to call TMobile and get them to send me free and easy packaging so that I could drop it back off to this very store and they'd send it in for me. This sounded weird, but I didn't argue and when I got out of there with my new phone, I placed a call to T Mobile who had no idea what I was talking about. No, I'd have to figure out the packaging and mailing myself if I didn't do it at the store ("and of course you should be able to just hand it in at the store.") And maybe I'd get that credit of hundreds of dollars that they had been advertising for the past week. I am allergic to mailing anything, so I called the store to say WTF (no Fs were actually uttered) and they insisted that I should be able to get packaging and just drop it back off to them. I called T Mobile back, pretty annoyed that I was wasting yet more time and finally reached someone who was informed enough to realize that this store had been a Sprint store and likely inherited their employees and that yes, Sprint's policy had been exactly as they had described but now no longer in place. Yes, I could mail my phone in, with my own packaging and my own waste of time on a post office line. The T-Mobile employee told me to go to the Fishkill store and they'd take care of me. What I'm annoyed about is that no less than two employees here at this very store, one of whom was a manager, gaslighted me for like 10 minutes. I really felt like I was going nuts. Shouldn't they be aware by now of T-Mobile's actually policies being that... they ARE T-Mobile and no longer Sprint? My advice: if you wish to turn in a phone, avoid this store and go to the one in Fishkill.

Verizon sent us to this store for a replacement 5G modem (ours was old and stopped working) and…read morewhen my wife arrived 25 minutes after they supposedly opened, the door was locked but someone was clearly in there. She went back an hour or so later to pick up the modem and got an attitude. They fumbled around in the back for a long time, copped an attitude because my wife was upset, then gave us a modem that couldn't be activated! Customer service and employee attitude sucks!! Whomever Jamaal C is (name on the invoice) either has no idea what he was doing or purposely gave us a modem that was not able to be activated on our account...unsure....don't really care at this point. HIGHLY RECOMMEND GOING ELSEWHERE!

I am here to share a frustrating customer service experience with the store manager named Richard…read moreat Russell Cellular. I tried to return an iPhone X phone case that I purchased a week earlier. We upgraded our phone from the X to the 11 so the case no longer fit. We brought the case back to with the receipt and the original packaging within the required 14 days. Richard noticed a tiny scratch on the case and accused me of returning a damaged case. I advised him that it was only on the phone for an hour, never left the house and was not aware of the scratch on the case. I suggested that maybe it was damaged already when I purchased it. Richard would hear nothing of it, saying that we must have scratched it, and they can't accept it because it is not able to be resold. In the end they ended up taking it back and refunding me after he escalated this to his district manager. What Richard should have done from the outset was to simply say that it looks like there was a scratch on the case and he would need approval from his boss. Instead he dealt with me, his customer in an accusatory manner, ensuring that I will never set foot in that store again. Clearly Richard does not understand the bigger picture about how to run a business and be customer focused. He lost a customer for life all over a $30 phone case.

I had a wonderful experience here this morning. I was helped almost immediately. I needed a…read morereplacement TV remote control. They had it in stock and there was no charge for it since I had my old one with me to exchange. Employee was helpful, pleasant, friendly . . . and even gave me back the batteries from my old remote control! Highly recommend! For some reason, my location is listed as CA. Can't figure out how to change that. I live in Poughkeepsie and this location was not too far and easy to find with good parking.

Fantastic help all around! Steve, Simba, Louie, and another rep named Steve were very professional…read moreand helpful with our phone transfers!

fattiest and laziest staff. don't waste your time going here anywhere near closing they'll have an…read moreexcuse as to why they can't help you

Fantastic service and close to home. This Verizon store is guys impressive, and I cannot thank them…read moreenough for all their help. Not only is their service amazing you can run next door and grab a coffee. If your time is valuable, then don't waste your time going anywhere else. Trust me... I have spent hundreds of WASTED hours as a consumer and business customer with other Verizon Wireless reps and store, and this team has saved me a ton of time and relieved me of frustration... and that is Priceless. Dealing with mobile carrier issues is a first world champaign problem, I know, but we can use the saved time to pay it forward in other areas of life.

The service at the Hopewell Jct. Verizon reseller was top notch. The gentleman was professional,…read moreknowledgeable and helpful!