I dislike writing negative reviews, but the point of this one is to prevent future customers from having the easily avoidable experience that I had when turning in my iPhone. The staff here is friendly and helpful enough. I just wish someone had been honest with me that this store was one of the former Sprint stores before they merged and that Sprint policies are different from T-Mobile's so they were uninformed. That fact alone would have prevented me an hour of frustration. I wanted to turn in my old iPhone for a new one. They insisted that they couldn't do this for me, that I'd have to pay full price and then need to call TMobile and get them to send me free and easy packaging so that I could drop it back off to this very store and they'd send it in for me. This sounded weird, but I didn't argue and when I got out of there with my new phone, I placed a call to T Mobile who had no idea what I was talking about. No, I'd have to figure out the packaging and mailing myself if I didn't do it at the store ("and of course you should be able to just hand it in at the store.") And maybe I'd get that credit of hundreds of dollars that they had been advertising for the past week. I am allergic to mailing anything, so I called the store to say WTF (no Fs were actually uttered) and they insisted that I should be able to get packaging and just drop it back off to them. I called T Mobile back, pretty annoyed that I was wasting yet more time and finally reached someone who was informed enough to realize that this store had been a Sprint store and likely inherited their employees and that yes, Sprint's policy had been exactly as they had described but now no longer in place. Yes, I could mail my phone in, with my own packaging and my own waste of time on a post office line. The T-Mobile employee told me to go to the Fishkill store and they'd take care of me. What I'm annoyed about is that no less than two employees here at this very store, one of whom was a manager, gaslighted me for like 10 minutes. I really felt like I was going nuts. Shouldn't they be aware by now of T-Mobile's actually policies being that... they ARE T-Mobile and no longer Sprint? My advice: if you wish to turn in a phone, avoid this store and go to the one in Fishkill. read more

I was going to spend over$1000.00 on new phone but the sales girl was more interested in her fried chicken than waiting on me. Sticking with METROPCS & buying the phone from them read more

T-Mobile phones have been great for us. T-Mobile Internet? Abysmal. 2 days connected - our connection went down twice - disconnected all TV, pcs, tablets AND phones. I work from home - this is disastrous. Don't do it! read more

I went into the store to upgrade my phone. Right from the start, I was made to feel like I was inconveniencing the employees there. The lady scanned my license didn't even ask for my phone number and then told me in order to update my phone. I would have to give them a $400 deposit. I have excellent service record with T-Mobile and I was very upset I left saying I was going to cancel my T-Mobile account when I walked into the mall. I decided to call T-Mobile. They advised me that I had a zero down payment for a new phone, with T-Mobile still on the phone I went back into the store to advise them of what T-Mobile said. I was met, with even more reluctance and after wasting 45 minutes of my time, I was told their system was crashing and they couldn't give me a phone. I was told I need to go to the T-Mobile store on route nine. I will never go into the store in the mall again I caution everyone. read more

Tried a 14 day trial period with T-Mobile to possibly switch from Sprint. Was told I would get a refund of the small.amount I paid for the trial service period. I went into the store to return the T-Mobile SIM card because after using the Svce for a few days it was not as good as I would expect. I had to wait over an hour for an explanation as to why what I assumed would be a quick transaction, took about an hour. I was really hoping T-Mobile's service and customer service has improved but sadly, neither have at all. Oh! I had to walk out without receiving my refund. Was told to come back another day. HORRIBLE SERVICE. read more

Recently, we changed our service to T-Mobile. It was a time consuming process with passwords, password changes. All in all, it took several hours. Eugene was extremely personable and patiently walked us through all the steps. read more

Apart from the fact that trying to sign up for T-Mobile was one of the most exasperating experiences of my life, exiting their service is proving to be equally difficult. In spite of having virtually no service where I live and having paid for a month's of service, they are seeking even more money. When I switched from MetroPCS (a wholly owned T-Mobile subsidiary) I was told that my home location was in their service area. It appears that it is only on the fringes of their area. I had virtually no reception at home. They sent a booster which I have returned (still waiting for a refund for my $25 deposit). In my view, this is an admission that, contrary to their initial promise, I was not in their coverage area. Even with a booster, we were not able to make or receive calls when we were at neighbors' houses. A call to them at the number on their bogus bill, was totally useless. read more

Was promised a follow up phone call to see how the situation was handled and received the phone call from Eugene and Monique's advices paid off big time will be sticking around with T Mobile for a long time read more

The staff here did a first class job, particularly Gersan S., who seems to have a real passion for the job. I hope he gets the recognition he deserves. Very happy with my new phone and the T-Mobile experience at this store; couldn't have been better. read more

You will wait in line forever. Not enough people work in this store in the Galleria mall. I've been waiting over one hour.

I had to replace a broken phone. Very helpful staff, especially Byron. I was in and out in a second. Easy and convenient, and he knows his stuff. read more