I've been going about 5 years for service on my f250 6.7 powerstroke diesel had previously been very happy with this service department until my last visit. They even provide a phone number on your receipt that ask if your review would be less than 5 stars please contact us so we can resolve the issue so I called 1 week ago still no response. I used to take my truck in once a year for service, don't really drive it a lot as a diesel is rather expensive to drive but we pull a 30' 9,500lb travel trailer with it and that is why I have it. My service went from $140 to $274 this year for a oil change and they now charge $10 to rotate your tires. Had I know this I would have never went there to begin with, the excuse was oil went up $2 a quart and the price of my oil filter went up $10 now my truck takes 13 quarts of oil so $26 more and $10 increase on oil filter total is $36, so even with those increases and a adjustment for inflation there is no way a $134 increase is warranted. They also were trying to sell me fuel filters and other useless crap, had to point out to them look at your computer I did the fuel filters last year way ahead of schedule I'm still not at the mileage to change them now but last year I thought after 4 years I should change them. I put about 4,000 miles a year on this truck, it's a cream puff. They left greasy hand prints all over my truck which I pointed out at the time of service, I had to ask for a rag so I could clean it up myself. I can only assume they must have a new manager in the service department since last year, in the past they always gave me option to save me a buck or two such as "let me put this coupon code in to save you 10%" Clearly it's now about the commission to upsell you on un needed service, also I run a dashcam in my truck mostly for when I'm towing just in case of a incident and they also dis connected the power to it, it only records when the tuck is on, afraid it would record some mis deeds maybe ? A dealership service department I previously used to rate 5 stars and recommend is now worse than a jiffy lube trying to sell you windshield wipers and air filters at a huge markup, they rotated my tires but never adjusted the air pressure 75 in the front and 60 in the rear, wtf. I had hoped to address these issues with the service department manager but all you get is voice mail and no return call, I can no longer recommend this service department as it quite obvious they just want the commission on selling you filters/wipers you don't even need. It is a shame as this place used to be excellent and I won't be back you just lost a loyal customer. read more

Was thinking of buying a car here, but when I saw the horrendous reviews.... I will go elsewhere! Customers do matter! Customer service is very important guys! No wayyy. Get your ratings up! read more

Very poor service i purchased 3 cars from Winner Ford and Hondea never again. I sent 2 friends there to purchase a car there they said they was ripped off. I will never again purchase a car again there. read more

I have had a excellent experience with an Employee by the name of Wendy Isham she goes over and beyond and really cares about the customer. Her customer service is impeccable and a great smile, I really appreciate her service. ..Greatly appreciate you Wendy!!!!! read more

Don't expect that when your BRAN NEW CAR breaks down, that this dealership will be able to fix it in a timely manner. There are no walk in oil changes. There is nothing immediate. All appointments are 1 to 3 months out. Their online scheduler is a lie. They call you back with a alternate date a month to 3 months later. After speaking to the lady at service, they've had 2 technicians for over 2 years. How badly do they treat their people that they can't get more people to work there. How horrible is the company mis-managed to not have walk in oil changes. How come all the other Hyundai dealerships can do same day service, but Winner the biggest dealership chain in the area can't do same day service or hire more than 2 technicians? read more

If I could say one thing... Fire Chris! So, I hit a deer and due to the insurance company (All State) don't use them either, my car sat for weeks while no one touched it. Finally, I get the call I can go to Winner. Chris won't answer a call, won't pick up the phone, won't communicate. My car SHOULD be ready today. I still had to call for update, and because CHRIS is off on Monday, my date of completion is blown out of the water and NOT ONE PERSON CAN DO HIS JOB. I'm out pay, transportation and I'm frustrated. Don't go here if you have any other insurance than Geico because they treat you like CRAP and won't communicate. Can't edit to see Chris when my car is done! Bet he will want to bring back customer service when I'm done+ read more

This service department sucks!! I made an appointment for a wiper arm recall replacement 1 month in advance. I showed up on time sat in the waiting room for 15 minutes then was told they did not have the parts and would have to reschedule, so I did. I showed up at the next appointment, again waited in the waiting room another 15 minutes only to be told they still didn't have the parts. I was pissed the first time this happened now I'm really mad. I thought the devises that were sitting in front of the service writers were real and they could confirm the parts were on site before I drove 10 minutes each time only to sit and wait to be told they were not there. Ok next time I called and insisted the service writer physically put his hands on the parts be for I arrived. My next appointment was for a scheduled oil change at 9:30 am I showed up 5 minutes early and was offered a ride home or I could wait in the wait area. So I chose to wait, after all it's just and oil change, shouldn't be more than an hour. 2 hours later I returned to the writers station only to see my truck still sitting at the staging bay. I was furious and expressed my anger, after all I had a 9:30 appointment. So I took the shuttle home and was told they had two lube tech however 1 quit and management decided not to replace him or her. My anger is fueled by the fact that the service writer saw me in the wait area twice and did not have the courtesy to inform me of the delay. I finally got my truck back at 3:30 that day. No respect for peoples time. I won't use Winner Farse for service if it weren't for the ont so free service agreement I bought with my truck. Winner ford really sucks. read more

Bought a 2018 GMC Acadia from Winner Ford, and was happy with the whole process. Jarmin, the sales consultant we worked with, was exceptional. Met as the door, worked with my wife and I quickly and courteously, and was engaging, knowledgeable, and friendly. I don't recall the name of the finance manager we worked with, but he was also super easy to work with. Nobody at the dealership was pushy at all, and no hidden or sketchy extra fees were added when we got to discussing the final price of the vehicle, on an already fair price. Would 100% recommend to anyone looking to purchase a vehicle. read more

You guys are absolute trash and frankly you ought to be ashamed of yourselves. I am aware of a situation where you guys lost someone's entire car. Just mysteriously disappeared from YOUR lot with no explanation. Go fuck yourselves. Garbage staff, garbage service don't go here. read more

I have purchased 2 cars from Winner Ford. My first car is still running to this day. I had a great salesman when I purchased that car so I decided to go back to the same dealership. Boy do I wish I never did!!!! I bought a new 2017 Hyundai Elantra limited with 100 miles on it. Since the day I bought it I have had nothing but problem with this dealership. Today I got my first flat tire on this car. So I got to my truck and get my spare and kit and there is no lug key therefore I cannot change my tire. I called the dealership and was told "sorry we don't sell them and we can't help you since they are after market rims." I told the gentleman that I bought the car with the rims and he insisted that I was wrong and put them on myself. I didn't get his name but that's besides the point. Horrible customer service! The first encounter I had with this company was 1 year after I bought my car. I was almost out of gas and my tank would not open. I called and they said "do whatever it takes to get it open and we will fix it." I had to pry my tank open and scratched my car. I went home and called the same lady back and told her there were scratches and she told me it was fine they would paint in and fix the lever. I spent 8 hours waiting for my car to be done. I arrived back to the dealership told everything was fixed and I was good to go. I walked out to my car and the scratches were still there. I went back in and asked why weren't they fixed if my car was here for 8 hours? The lady told me "oh you have to deal with the body shop for that we don't do that here." I should have known then this was a horrible decision I made. Needles to say I will never ever give any business to Winner Ford in Dover Delaware. I will not refer anyone to them and I will tell EVERYONE about their horrible customer service and lack of consideration for their customers. read more

My sister was driving my van when she was in an accident. Geico only gave me Winner Ford Collision Center it some place in Nj. since I live in Delaware, I chose Dover. I will say the people there were very friendly. However, there was a lot of work to be done on my van and they had it for almost 4 weeks. When i went to pick it up and drop off my rental, a lady came outside with me and did a quick look over and I thought all was good. Mind u, I just picked it up a week ago last Friday so I've had it just over 1 week. The other day, I went to clean my windshield and the passenger side nozzle shot almost straight out and went maybe 2-3" from the bottom of my windshield. that's just the first problem. I decided to check over the entire area they fixed and boy did I find many. my hood isn't even on straight. when I opened it, it rubs the side panel. I found gaps around the lights where there shouldn't be gaps. there are gaps around the front fender, also where there shouldnt be gaps. Im currently waiting for my claims adjuster thru my insurance to return my call about this. Winner better make good on these issues. Will update if/when they do. I would not recommend or go here again, for anything. read more

This dealership should be avoided at all cost! Went over and spoke to Fernando who was a nice guy doing his job. Worked out a tentative deal and told them I wanted my payments under $200 and no longer than 60 months on a used Chevy Equinox and over the course of 2 days I worked with the salesman and I couldn't get final numbers. I live about an hour and 20 minutes away in a different state and wanted to know what the number were before coming back. When I came in I had a letter from a bank already approved so there was no problem except they wouldn't show me the numbers. I finally got through to a sales manager named Brandon who after arguing with me for a half hour was refusing to give me the numbers. He kept saying the payment would be $199 a month and he couldn't give me the other numbers because they don't know them yet. How can you give me a payment without the price of the car, finance rate & term? You need all the numbers to get the payment! It is impossible to do that without those numbers!!! So after actually throwing the phone down and saying "I am tired of dealing with this guy," he thought he had muted the phone, he then says it's 60 months just come get the car. So I drive over later that day after making an appointment with Brandon and Brandon got off at 4 pm and wasn't there. So I go into the finance office and told the term was 72 months! Now I was lied to and again this is just second nature to this car dealership. The finance manager said he couldn't adjust numbers and told me he would see what they would do. I then agree with the finance manager on splitting the difference on payments to $221 and he took the deal to the managers and they told him to tell me to walk. I then go back to my salesman and tell him whats going on and he asks me to stay and let him see if he can find out whats going on. I asked to see a manager if this is the case. He came back and couldn't believe they wouldn't budge and that they refused to meet with me. I went around the corner to another dealership and left with a car 90 minutes later. Avoid this dealership, they are not an honest company! read more

I bought a used vehicle from Winner Ford. It needed a new master key and immediate transmission work done. I was told that I had a 30day 1000 mile warranty. However, when I had the work done, they refused to honor the warranty. I would never use them again and I have told everyone that I know not to buy a car from Winner. read more

WORST. NIGHTMARE. EVER. If I could give 0 stars I would. From day one I should have known NOT to do business with this dealership. To make a long story short if you are hoping to trade your leased vehicle in for a purchase, DON'T LOOK elsewhere. Apparently this is not something that is done often here and, "it takes awhile to figure out the taxes" for them to figure it out according to Brandon, the "FINANCE MANAGER." It took them 2 weeks to finally call us and tell us that our deal was ready. This was after they allowed us to take and drive the vehicle for those 2 weeks ON DEALER TAGS. When we were there from 12-9pm on Saturday July 15th we were told to just come back and that they were too busy to do the title work that day. When they finally told us to come back it was time for the old "bait and switch." They gave us a deal that was $100 MORE than the price we accepted when we left on the 15th and said that was the best they could do. During this whole ordeal we had to go to the dealership at least 6 different times which is about a half hour from our house each way. We didn't get compensated for any gas or anything unless we drove another 30 minutes each way on another day because I already had gas in the truck?? (They don't give gift cards) After it was all said and done they had ran mine and my fiancés credit a total of 15 times trying to get the, "best deal." I just received a denial letter in the mail from Ally which was the bank they said the loan was going to be through. Still no payment form or anything from the new loan company and it is supposedly due on the 1st of September, and today is already the 14th. In the meantime we finally signed the paper work on 07/31/2017. After they gouged us another $10 a month on top of the additional $100 for the ,"extended" warranty. Which included no routine oil changes, car washes, or general maintenance like other ford dealerships offer FOR FREE. Not that I would want that anyways because the service department gets less than positive reviews on a regular basis of which the sales people here will tell you. The detail job we got was mediocre because they dropped off the car to them at 6pm when they closed. The employees were obviously and notably upset (we heard them complaining) and for that we got a 10 minute half ass detail on a F150 where they left all kinds of dirt and bug smears on my new white truck. They used amoral on the dash but you could see where they had just wiped it once and left smears and hand prints on everything they touched... THE BIGGEST inconvenience and what caused me to leave this lengthy review today was the fact that after 15 days they had STILL not notified ford that my old vehicle had been traded in. Which the payoff amount is only good for 15 days. Now it is time for my payment to be due. I assumed the car would have been paid off by then but I was mistaking when I called ford this morning and told me that my monthly payment would be drafted from my account tomorrow and that it was too late to stop it because they didn't have at least 3 business days. SO NOW I had to call my bank and put a stop payment on that payment. HOWEVER the bank charges $30 for that and since ford credit uses 2 different aliases (ford motor credit & ford credit) I had to pay $60 to have both payments stopped. This again was not a guarantee because I didn't call to stop the payment at least 3 business days in advance. So now I have to pay a monthly payment and stop payment fees hoping the payment wont be deducted for a car I haven't driven in OVER A MONTH. The reviews of this dealership are REAL. STAY AWAY. And don't try to leave a negative review or survey because its likely the sales person will contact you at 8am and beg you to change it because it may cost them their job!!! See text message in comments below asking for a revised review from the sales person. read more

Winner Ford - What happens when you try to submit an honest survey of Winner Ford. - Auto Repair Near Me - Dover, Delaware

The absolute worse service experience ever! Manual transmission that's thumping from higher gear to lower gear and they wont do anything since it hasn't thrown a code and they state nothing on service boards for Ford Mustang. Also had a service person actually tell me the car has the ability to learn driving habits and that might be the reason. Its an automatic not a manual shift. So I now have a new car, one year old with a shifting problem that they wont fix. This states I'm in Virginia. I am located in Dover, DE read more

I had a car fire and insurance company towed it to winner ford. It sat in their lot for 4 weeks and nothing was looked at. Service writer lied to me and adjuster every week when we called. not my first bad experience with winner. Insurance company and me had enough and had it towed to Hetrich ford in Milford and had my answer in 5 days. I have always had ford but will never buy another ford or any product they sell. I just bought my first new Nissan. Hoping for the best. Stay far far away from this dealer. Shame you can,t give them 0. read more

This dealership should change to a circus instead of a car dealership. Ordered a truck through them over a year ago and they messed up the order, so the add-ons and specific body specifications were not included. I didn't even know until I went to sign the paperwork when the truck came in. The sales manager had to be involved and was very apologetic, but their solutions on "making it right" (with emphasis that they would only do so if I left a 5-star review) involved me paying more money to get some of the add-ons installed and a special coating put on my truck. Couldn't get everything I wanted because you can't add on some of the parts and body specs post-manufacturing since it goes into the frame of the truck itself. Spent months waiting for a repair and had to have it rescheduled because the part wasn't in on time. I went in for routine maintenance, and they scratched up my premium lug nuts and told me it was MY FAULT for not giving them a special tool to handle the lug nuts. Didn't know I had to buy the dealership tools! They like to pass the blame onto others and act like trapeze artists to dodge the blame. read more

This place hands down has the WORST customer service EVER. It has taken THREE WEEKS to have a new bumper installed. Received a call at 430 on Friday to pick the car up before 5. We called back and told them we would have to pick it up Saturday and asked the hours. They told us they "we open at 9 am." When we arrived this morning, we were told we owe them a $1900 check before even asking who we were. When we told them insurance was covering it, they told us we couldn't get our car until Monday. We are sitting here paying for a rental all weekend if we did not have another car at home. They didn't seem to care. And they refused to give us the keys because "we aren't the body shop, just the service dept." Ridiculous, especially considering how long we've already waited for a simple repair. If you want something done well or on time, GO SOMEWHERE ELSE. ******0 stars******* read more

If anyone has purchased a car from this place please check all paperwork you may a service you paid for but do not actually have.

I bought a Hyundai and a ford here. When I bought the Hyundai it wasn't a terrible deal but it just took so long. I traded in for a ford a few years later which was my first mistake. I went in for another Hyundai and somehow got convinced this was a better car. After four hours of waiting to get the papers prepared I was in a new car. I was so frustrated I should have left then. Unfortunately I didn't leave and signed without reading everything on the papers. When I went back to look at it the next day they jacked up the apr. wrnt back three separate times and calls to corporate office to get it fixed. Now fast forward six months, not that this is their fault, but the car has been recalled twice. I go to get it fixed and they are like we will do our best to fix it. Really do your best? How about just fix it like ford says you can. I am stuck in this stupid car in a bad deal because I didn't go with my gut which was to walk out. Don't go here if you want honesty and good service. read more

Ladies, Lindsay is your gal if you are looking to purchase a new car. She was accommodating, knowledgeable, and didn't try to sell me something I didn't need. I was looking for a female salesperson after being treated so poorly by male salesmen for every previous car purchase in my life at other dealerships. How refreshing to not be bullied or talked down to by a sales person. Lindsay is wonderful, and she knows her cars and vans! I can't thank her enough!! read more

Decided to use Winner's body shop to repair a large dent and scratch on my truck. I dropped it off 12/9 and told by the estimator that it should be a quick and easy job and should only take a couple days." I was promised daily updates, didn't get them unless I called. The guy that did the estimate wouldn't talk to me. It's now Thursday, 7/12 and still not ready. My wife had body work on her car and went to a different place. I regret using Winner. Customer service is terrible but the girl at the front door is pleasant. Once you're past there, you might as well turn around and use someone else. They don't stick to deadlines and don't follow through with anything. read more

Recently bought a car from here. And was very pleased with the service from Charles Bailey and Chris Meriggi, they was very helpful & got me into my dream car. They worked with my budget, And Marty even generously helped me find the Warranty that would fit my needs. Loving Winner Ford for future car purchases. read more

I had a wonderful service experience at Winner Hyundai with my 2018 Hyundai Santa Fe Sport. The shuttle service provided was exactly what we needed and my fiancé said Ricky was such a pleasure to chat with! Coral was an absolutely wonderful service advisor. She kept us well informed and exceeded our expectations. Our vehicle was finished earlier than promised and slightly less than expected. The detail department did a wonderful wash and made sure she shined! Thank you to everyone for making this seamless and we will be back! read more

They lack quality control and follow through. I have went to them six different times to try to get a key fob programmed. I thought it was something simple to get a key fob programmed. However, they kept telling me that it was bad key fobs that I purchased from them. The last visit they now said it was the computer in the car and had to contact ford customer service and would call me. Although, they didn't call me nor have contacted me to keep me informed throughout this painful process. I spoke with Chuck a customer service rep and he kept telling me that he would call back and never did. I was told that to replace the computer in the car it would be another $400 just for parts and no guarantee that they would be able to program my keep. I asked to be refunded my money and Chuck for over 2 weeks kept telling me that he needed to check with the manager. How long does it take to check with the manager? I called on 9/21/2022 and was informed that they were not going to refund any of my money. I currently waiting to hear back from the manager (Patrick) but more than likely will have to report it to my credit card service. I was charged for a service that they could not or did not provide. In addition, refuse to refund my money for the key and/or service charges. I only went to them because I have a Ford vehicle but it will not happen again. read more

WARNING, BEWARE OF THEIR TRICKS!!!! Please do not get fooled by this dealership as I did. I called in for a vehicle posted online which was confirmed still available by a manager. I had $20K on hand and was set on buying this vehicle after much, much research. I let it be known that I was traveling a long distance to get to that dealership. Three hours later and $150 in travel cost, I show up for them to tell me the vehicle was sold. But to compensate for my troubles they were willing to sell me another like but crappy vehicle for the same price. Thanks but no thanks. What a way to reel'em in ehhhh? read more

I took my fleet vehicle to Winner complaining of vibration when diving at 60+ MPH. I was given four new tires. The problem still existed. I was given a four-wheel alignment. Still the same problem. I rode around with the service manager so he could check it out. The car was returned and they found that three of the four new Kelly tires were bad from the factory, and they were replaced. I drove the car to Orlando FL on vacation and it vibrated all the way there. I took the car to a Ford dealership in Clermont FL and after two days of investigation they found the problem. The three new tires mounted at Winner Ford in Delaware were mounted with the tread directional arrows pointed in the wrong direction. Apparently, there is a arrow on the tire sidewall that points to the direction the tire is to safely rotate. Wait!!! What??? Yes, whoever installed the tires did not pay attention that detail. Not good! Not to mention dangerous. read more

Worst shop experience ever. Got my car back without coolent, parts broke that were said to be replaced and a terrible paint job. Also argued that they did put coolent in the car and ran it for 30 min before I left. Well then my oil temp would've been at it's normal range. And I wouldn't have to add a full gallon of coolent. Also asked why I brought it back since they did such a bad job and told me to check their reviews. read more

I had my vehicle repaired here after a minor accident. The insurance company of the person who hit my car told me they had issued a check for the repair and when I picked up my car I just had to sign the check. I went to pick up my car and was told there was no check and I had to pay $1000 to get my car - I put that on a credit card. That was 3 weeks ago - now I owe the $1000 to the credit card company, I found out after I paid this $1000 that the insurance company check was deposited and cleared the bank issuing it a week before I left the car to be repaired. The body shop said they needed a 'screen shot" of the check, which the insurance compsny sent - body shop said "that only shows a check was issued; we never got it" even though document said check was cleared and paid a week before car went in the shop .Body shop said insurance company should pay me back the $1000, even though the shop was paid for the repair in full, insurance company says I should tell the shop to pay me back, as they were paid for the repair. Terrible record-keeping at this shop since no one communicated that the repair was paid for - and at this point I am owing $1000 when I should owe nothing. I feel I now have to go to Small Claims Court to get my $1000 back. Too bad someone didn't communicate that a check was received and cashed before repair was even started. I just today got some additional information. After repeatedly telling me they had not received a check for my repair from the insurance company, I learned today that they had received the check and applied it to the repair of the vehicle that hit my vehicle, along with the check for his repair, thus collecting twice for his repair. They actually billed my insurance company for my repair and took $1000 from me - thus collecting 3 times for 2 repairs, now I am told it will take me 3 to 6 months to possibly get my $1000 back - meanwhile I owe it on a credit card with interest due, time for Small Claims Court, I guess. Their poor office practices and record-keeping are costing me a lot of money. I cannot recommend this body shop. read more

First off the customer service here sucks. The only friendly person here is the long haired dude selling parts. Don't attempt to get a recall with Hyundai fixed here because they will beat around the bush and want you to rip your ears off. Does not play well with the companies it sells. Afraid to ever go near this place again. Do not go here unless your desperate. read more

Had a wonderful and quick service experience at this Hyundai location. Got my car serviced to fix two recalls and it was done in less than 2 hours. But once I got my car back I got in it only to see that someone else's belongings from their car were sitting in my seat. I then checked my belongings only to find that they had also been gone through and a few dollars had been taken out of my car. May only be a few dollars but I should trust my car to be serviced and not rummaged through. read more

The Service Department is unresponsive. Do not call to tell you what is wrong or how long it will take. Do not make you feel like a customer, rather someone who is interrupting their day. Had one great sales experience purchasing a used VW Beetle. However, went in to get price on a new Ford Explorer on a Friday afternoon and here it is the following Wednesday afternoon and NO RESPONSE! How can you expect to move cars when you can't even give a price in FOUR business days?! read more

TLDR: When it comes to communication skills, this place must have taken lessons from Travis Bickle in Taxi Driver: communication was disjointed, awkward, almost underhanded - simply lacking in every way It pains me to have to leave a bad review for a place, but Winner Hyundai deserves it. I contacted them to sell them my '09 Genesis sedan; they looked it over, took it for a drive, and offered me a relatively fair price. I live in a city now and have no need for a car, so I was willing to sell to a dealer to avoid the headache typically involved with a private sale. Judging by this place's reviews, I expected great communication from them about the whole process. Unfortunately, their communication with me and my Dad (who was handling delivery of the car to them, as well as retention of the "low-digit" license plate) was abysmal. Truly some of the worst communication I've experienced from any business... ever. They sent me incorrect sale paperwork (they sent me buyer docs - but I was selling, not buying). Not a huge deal, but it set the tone for this experience. They contradicted themselves: I dealt with sales manager Brian Ferrell primarily, who verbally told me that Winner would send a check for the full purchase price to my bank who held the title to my car. The difference between the loan balance and the purchase price (purch price exceeded loan balance by over $1k), Brian said, would be paid to me by my bank. But this isn't what happened. Winner sent my bank a check for an amount just ~$10 in excess of the loan balance. The bank then immediately sent them a copy of my title per correspondence with my bank. An entire month later, after numerous emails to Brian (he promised to follow up with me each time - yet never did) and a few calls, I finally found out that Winner had received my car title. I promptly received a check for the difference after that call. But come on guys. I shouldn't have to call you and/or email you every step of the way to get an update. I understand you're busy; we all are. But keep me apprised of what's going on and keep your word. You did neither. In addition to *contradictory* information, my Dad and I were given borderline *false* information by Joyce Thorpe, the finance manager. She told me that the fee I owed her to keep my former license plate in retention would be $55. But, per DMV code, the fee is actually $35. When my Dad called to inquire about the price discrepancy, he was curtly told "Okay, okay, just pay $35" by Joyce. I presume Joyce has dealt with tag retention in the past - even if not, considering it's her job to get facts straight before spewing numbers out, I'd expect her to know what the retention fee is. Even if she didn't, I would expect at least an apology for telling us to pay an inflated amount. There were several other instances of terrible communication - including trying to get me to agree to deduct $55 from the check I would be paid (for license plate retention) when we had made clear that's not what we wanted to do. My Dad also requested he be phoned by the dealership when they had put the license plate in retention... and he never was. He had to go in person to the DMV and check himself. I loved my Hyundai and really wanted to recommend Winner to friends and family in the area looking to buy one. But Winner doesn't deserve our business. Everything was resolved in the end, but it was a major headache dealing with them. I highly recommend people instead drive further up the state and visit Porter Hyundai (I'm not affiliated - just a happy customer with them). Had my Genesis serviced there several times and was always impressed by their cordiality; in addition, they change oil for a lower price than this place. Winner seems like it might have the makings of a good dealership, but my experience was god-awful. read more

Today my wife and I bought a brand new Explorer from Winner Ford Dover. I searched for almost 11 months and through hundreds and hundreds of Explorers at dozens of dealerships. I have tried to purchase cars from Winner Ford in the past but always ended up purchasing at a different dealership. When I decided to give them a call, I honestly had low expectations that anything would end in a sale based on past experience but I had nothing to lose. I should have known that when Don Webb called me first thing in the morning to talk about my inquiry things at Winner were different. Apparently, the beautiful new building wasn't the only thing that had been improved as Don would turn out to be the best car salesman we've had in our 10+ car buying history. Hertrich Ford, you could learn something from him about replying to potential customers and how to treat them if they walk in. I was very pleased with the way he treated us through the whole process and never judged us, especially considering I was wearing an old pair of ripped up jeans with paint stains on them and a shirt with car grease on it (yes I was embarrassed to be in public like that but we didn't have time to run home). Another dealership nearby could learn from him: treat people well regardless of their appearance instead of waiting until after you run their credit. He took what is normally a painful process and to my surprise had us there with a smile and laughing along the way. He never tried to pressure us in to something we didn't want or in to a payment that was beyond what we already told him was our maximum. When the deal we were asking for required upper approval, he was our absolute advocate with several managers. Once the deal was approved, Keith Pennington (Finance Director) was an absolute pleasure to work with to wrap up the business end. Again, the no pressure approach made this transaction a breeze. He recommended one add-on (which we bought) and didn't recommend others (which we confirmed we were not interested in). Most dealerships try to sell you hard on all of these. I am glad Winner was able to accurately gauge what we wanted. In the end, we got a better deal than any other dealership was offering and a better deal than what any of us were expecting. This purchase has completely changed my view of Winner Ford for the better and I highly recommend anyone looking for a car call Don Webb, you won't be disappointed. I am happy to give him a great recommendation and will absolutely refer my friends to him. ======================================================================== I see bad reviews for their service department and want to comment on my experience. Unlike my past experiences with their sales team, my experience with the service and collision departments has always been pleasant. Earlier this year we received multiple recall notices for our Ford and Mercury related to the massive airbag recall. I called them to set an appointment, they called me back when the parts were in and I dropped the car off. They had me in and out in an hour with no problems. My typical experience is that other parts break when a car is in dealership hands (old Dover VW) but I didn't have that here. We also had some warranty work last year on our Hyundai performed there without a hiccup. Through our years with GEICO, we have had multiple claims handled at the Winner Collision Center and the work has always been professionally done and completed on or ahead of schedule. They've been very good to work with and I won't hesitate to go back. read more

Anthony Dawson made me feel like family, great customer service and very persistent! Give that man a raise.

our dealings were with Winner Auto Body only, so that is all I will review. We hit a deer and needed extensive repair on our car, Winner did an outstanding job and our car looks like new. read more

Bought a car from here back in 2014 and had an awesome experience. Came back in 2017 and could not say the same. I'm still trying to contact them about the second key to my brand new vehicle which I bought over a month ago and said they had to find it. Highly disappointed. They don't listen or care. All they want is money. What a shame. read more

Dropped the car off for a recall of the coolant system. Three weeks later we are having the same issues but this time it still the coolant system but not covered in the recall. This place is dishonest the manager and technician are rude and sleazy. I would never recommend this place to anyone. read more

I must say this is the worst I've experienced in purchasing a vehicle. Horrible management.

Trying to buy a Ford Edge or Ford Explorer. Mario is great guy very helpful but his management staff has the place in shables and is very u organized. Was there over 2hrs sat mostly trying to get prices, this place plays games. This place was empty so its not like they are busy. Dont waste your time here read more