Fair prices. Efficient service. Very nice front desk staff. **Popcorn machine in the waiting room!**read more

Put car in shop 1 month 2wk ago for a thermostat added 9 different things charged and still haven't…read moreworked on it and im working on getting a lawyer now do not go here for nothing

Rear brake job the whole brake assembly on both sides. They called my extended warranty company…read moreand a 1200.00 job was done very professionally! I very impressed with the work and the time frame was quick! Thank you Chris and all of your mechanics who work there!

PLACE IS A SCAM. PLEASE DO NOT GO TO THIS SHOP. The staff is incompetent and they will charge…read moreridiculous prices. Please read other customers reviews if you arent sure. Took my car here for a check engine light after pep boys told me a solenoid needed to be replaced and they couldnt do it. The owner Chris re-diagnosed the the problem and agreed a solenoid needed to be replaced. He charged me almost $800 dollars and when I picked the car up the check engine light was still on and I now had a completely flat tire. Chris tried to tell me the tire was probably already leaking before I dropped it off despite me having driven hundreds of miles with no issues over the last several weeks. We then discovered there was a nail now in the tire that one of his employees had driven over in their parking lot. They patched the tire and told me they would fix the problem. Chris calls me 2 days later saying now he thinks its just the wiring but it will cost another $600 dollars to fix. He stated its not his fault he didnt fix the problem correctly the first time since "I told him to fix the solenoid" even though he called me and said he diagnosed that as the problem as well. He finally fixed a wiring issue after a week of working on the car and charged an additional $600 because he could figure out the problem the first time. The professional thing to do would have been to correctly diagnose and fix the problem the first time like a competent mechanic instead of becoming defensive and blaming the customer and the charging them twice for your own incompetence. If I could give 0 stars I would TLDR: I asked this guy to fix a check engine light. He couldnt figure out the problem, blamed me, popped one of my tires and charged me twice. I will never go back. Please do not waste your money here.

The staff is top notch and very accommodating! They ordered me a brand new 2023 Yukon Denali to my…read morespecifications. Unlike other dealerships who wanted to charge 10, 20 or 30 over sticker I paid not a penny more than MSRP. My trade-in value was very fair and in fact more than I was expecting. The customer service I received was fantastic including calls and texts prior to my arrival. The car was fully ready for me when I arrived to seal the deal. I have never been treated so well by a dealership and will definitely be back in 3 years when it's time to do it again. Thank you so much!

My car was towed there more than 3 weeks ago for damage to the bumper and muffler from an accident…read morethat wasn't my fault. The parts were ordered and on site 2 weeks ago and i was promised as soon as the parts arrived I'd have my car in a few days. Now 2+ weeks later I went from being one of the next cars they were going to work on to "I don't know when your car will be fixed." Was originally told I'd have my car back by 7/17 and now am being told some time in August...absolutely ridiculous and unprofessional and untruthful. DO NOT TAKE YOUR CAR HERE unless you have the money to rent a car for weeks on end....

I was referred to Melvin's Garage by a friend. I used to use Patriot Auto and when they closed…read morethe Dover Shop I have had a terrible time finding a trustworthy shop. From the minute I walked in, I could see this was a serious shop! They put all my info in their system and the computer will automatically send me a text when it's time for service and it calbrates it's notifications when it understands it's waiting too long or not long enough It learns to adjust. Work I needed was carefully explained especially when there is a cheaper route that they didn't recommend, and I was explained why the more expensive route was best and offered ways to complete the work over time, at my own pace if I didn't want to spend that much at once. I don't know much about rotors and even after just 1 visit, I had no doubt that what he was recommending was for value over cost and without hesitation, I went with their recommendations. That is what Ilike best! service is fast, and they are all super friendly and courteous and the prices are correct.

They are very versatile. The estimate was very fair and they stuck to it. Great Serviceread more

recently purchased an old rv camper and knew it needed repairs on the engine, thank god i found…read moremaster diagnostics on line to service it. John is the most experienced tech. i have seen down here in delaware. He even comes to you personally so there is no waiting in a dealer for hours. now i use him for all my trucks and cars, he is a godsend... Chris P.

After driving 6 hours of an 8 hour drive thru several states....having a serpentine belt come off…read moretrack and breaking down less than 2 hours away from home was the last thing on my mind. And to add insult to injury doing so about 10 minutes after most shops closed up for the day. **ENTER INTO THE PICTURE: John and Master Automotive Diagnostics** After giving John a run down of my problem over the phone, he was able to quickly troubleshoot the problem to include identify the root cause (a bad tensioner), call several stores to confirm availability of parts and provided SUPERIOR & QUALITY service. Not only was the service quick (considering working away from the comforts of a garage) but it was thorough, cost efficient, affordable and above all else, his customer service and communication skills were unparalleled. He was able to ease ALL worries, fears, and concerns within 10 mins of talking with him. He reassured me that I'd be home with my family within no time and that was warmly felt and received. I hope to never break down on the road again but he is HIGHLY RECOMMENDED and the FIRST call to make for anyone needing car repairs or is stranded on the road.

I enjoy seeing and talking to the same gentlemen each time I have my cars worked on. The guys who…read moredo the labor are efficient and do a great job! The prices could be a little better but I do realize that this day and age everything has went up in price, EXCEPT FOR WAGES!!!

Furrs Tire Dover, Delaware Review…read more Quoted over 4k in repairs for the Jeep we just bought. I inspected it myself and took it to another shop for an independent inspection. I have been working on my own vehicles for 20 years, I went to school after getting out of the military for Automotive Science and Mechanical Engineering; I worked as a mechanic, professionally for years, and I trained as a Maryland State Inspector. And please do respond saying I did the inspection wrong. I have the book right in front of me stating how to do it properly, alongside years of experience. To say what you all quoted was dishonest would be an understatement. All parts you quoted were 4x their actual price, before your discount is applied. The Golden Rule of business is to double the price. Furthermore, you quoted a ball joint job for all 4 ball joints at 4 hours. You then went on to quote an additional 3.5 hours for the tie rod, tie rod ends, drag link, drag link ends and adjuster, and the steering damper; ALL OF WHICH MUST BE REMOVED IN THE BALL JOINT JOB. So, you not only want to replace parts that do not require replacement; of which you stated verbally to my face; "that they are bad." You then go on the double charge (nearly) the hours, for a job that would be done while another job being is done... Tell me you are dishonest why don't ya boys. You quoted a track bar replacement, which it does not need. You quoted all 4 shocks; the vehicle passes the bounce test, rides fine, corners well, and has no sign of worn-out shocks. You quoted balancing the tires, which was just done at the time of purchase. This is not something you could have known and is normal practice when suggested alongside needed front end work... or... the actual cause of a vibration at 60mph could easily be... an imbalanced tire. You went on to suggest that it needs rear axle seals; you told me to my face that they are leaking, which they are not. The multifunction switch, which I already diagnosed as needing to be replaced, and told you about (which you would not have even caught in your "inspection" had I not done so). You want $168 for a $30 part. You also quoted 1 hour labor for a .3-hour labor job. Is this your regular practice gentlemen? Charge 4x for the part and double to triple charge for labor hours? I had my wife do this job, so she learned how. A woman who knows nothing about cars or tools did this job in 10 minutes; with a part that cost $30. Thats a nice savings of $243 for us that you all were going to pocket. Yall do realize this is illegal under State Law, right? 6 DE Code § 4903A Are you all sure this is the road you want to walk down? How many people have you ripped off so far? Likely hundreds, likely amounting to hundreds of thousands of dollars. You boys thought you were just dealing with my wife and tried to rip her off. Do unto others as you would have them do unto you. Should I treat your wife, or daughter, how you just treated mine? You are so driven by greed that you mistreat your fellow man. You all give decent, honest mechanics, a bad name. You are what is wrong with the repair industry. You should be fined severely by the State for this. The only thing the vehicle actually needs is a left tie rod end; which isn't even worn out, the boot is about to split is the only reason... left meaning (drivers side now boys, in case you forgot what the school taught you; since apparently you don't know anything about vehicles, or maybe you do and you just go around intentionally mistreating your fellow man). Likely, the latter. You are not gentlemen at all, you are not men; you are liars and thieves, abusing good people that know nothing about vehicles. You are unethical. You are immoral. And you are doing something illegal. You know it is wrong, yet you continue to do so anyway. Why is that? Why do you harm your fellow man for the purpose of making money? Are you going to close up shop soon? Are you going to sell out soon? Or are you just dishonest; and harm your fellow man, driven by greed? Shame on you men for this dishonest practice. You rip off unsuspecting people. You overcharge for parts. You overcharge for labor hours. The vast majority of the Google Reviews are created by the business owner to offset the actual reviews with truthful statements in them. I bet you go to church on Sunday too.

Amazing service Mary answered my call and made easily feel at home. I came in for an emergency oil…read morechange and the treated me like family. Chris took the car into his care and had me feeling like I just drove out of the lot. I have been to many shops in the area but this was a wholesome personal experience. Fun fact hey have a their own 3D printer.

Impressive! I needed some work done on my vehicle and was blessed to meet an honest mechanic. The…read morefirst miracle was actually getting someone to see me the same day! Within 30 minutes, he knew my issue and explained options. Unfortunately, it's an older vehicle and a cracked frame ( he showed me) wasn't worth the additional repairs. The next day, I referred them to my daughter in law and they were able to fix her vehicle the same day (struts and axle), with a nice discount! Please patronize this new business because honest mechanics are rare these days!!!

they fixed my miata multiple times over the years and were even nice enough to let me play with the…read morelittle gears toys. lol =)

I contacted World Transmission & set an appointment to drop off my 2007 Chevy Avalanche to have a…read moreRear Main Seal replaced. It was a big job and I knew labor intensive so it was going to be a good bill. They performed the work very timely and certainly within the range of what I expected, even doing a couple of extra things while the transmission was out. Thoroughly impressed with the work and professionalism. They even asked me to bring it back in a couple weeks just to check it out and make sure it was good, no leaks. That impressed me. Thank you guys and I will be back. Jim K.