Today is National Wing Day, and it is crazy. The woman working the front counter (I didn't catch her name) is incredible--polite, efficient, organized, and gracious. I was expecting to walk into utter chaos, but she is managing extremely well! I haven't received my order yet, but I expect it will be what I have come to expect from this location. read more

Never got order right even after 3 hours. Daughter requested this for her birthday dinner. Do better. That is all.

What a waste of time didn't get anything I ordered except garlic parm boneless with a huge bowl of ranch. I ordered 10 boneless gp and 10 flats with mild and cheesy fries I will not flip a coin to see what I get when I pay ridiculous prices. read more

The best crispy wings from a Wingstop; anywhere that I've eaten. The traditional hot honey wings are the go to wings when we're in Wichita Falls. There's normally a line but it's worth the wait. read more

Service was GHETTO and mediocre. When I walked in 4 workers stood in the kitchen area talking and leaning. I waited about 1 minutes standing at the register, and yes they did see me. Question they had in conversation was "would you sleep with your best friend for 700 million". 1 guy who was squinting while talking to their friend standing next to me yelled "hell nah". Ordered my food while the girl at the register talked to her friend with he phone in her hand. No personal space and Im doing business!! She was polite but, where is the customer service and attentiveness. An extreme last minute decision I WON'T choose again! read more

The dude at the counter said "welcome to Popeyes" when I walked in to pick up my online order and I thought "oh I guess this guy just used to work at Popeyes and he slipped up" but when I got to the counter and said "yeah I've got an online order for Braden." He was like "we don't have a Braden. Last name on that?" "Faulkenberry" "Yeah no. Are you looking for Wingstop?" (I was pretty sure I had walked into Wingstop) "Yeah I thought this was Wingstop" "No this is Popeyes" "Dude what the freak you gotta be kiddin me right now" 10/10 experience I don't do drugs but I imagine what I felt last night is what drugs feel like Oh the wings were decent. Kinda made my tummy hurt but I ate too many of them so that's on me read more

Good food, just got our order wrong. Was supposed to get 24 wings, but only received 16. Disappointing.

Me and the wife are an older couple. We wanted to just try something new. We ended up at wingstop on Saturday evening. We ordered and sat at a table. We just started watching all the people coming in who had placed orders. After watching this we noticed where numerous people came walking back in with their bag open complaining of something being wrong with the order. And i don't think that one person who walked in had their order ready to go. read more

If you order from here, check your ENTIRE order before you leave. I've ordered from this location for years, and EVERYTIME they fuck something up. The only thing saving their ass is they have the best wings in town and haven't price gouged us in the pandemic.. Wrong flavors, half the wings missing, boneless instead of bone, forgot an entire bag. They even started offering delivery and hired doordash and then didn't want to respect the fuck up when we were given the wrong order. Management here is not empowered to do anything to fix a situation except ask you to drive back to get the right stuff. No discounts, no remade food and your stuff is now cold, and you don't even get a decent apology. Just the toddler version of Sorry. And they get pissy if you check the food in front of them Tonight, they forgot 5 wings of our 3rd flavor. Asked us to bring the entire order back. Now our food is 30 minutes old. Fry boats are already getting soggy and falling apart. Its 34 degrees outside, our food is getting colder. We take the food back like they asked. A regular employee brings my wife the right wings and says sorry. The manager just stands there, doesn't say a thing and then turns his back and walks away as I ask for the manager. When they finally get the meek man to come back up front he answers me half under his breath. No backbone at all. Doesn't offer even a sorry when I remind him the health code statutes of us having to return food. You're supposed to remake it fresh and correctly. But I didn't even fight for that cause they don't care. But again, they offer nothing, and don't care that they continually mess up orders. read more

I think this Wingstop over the years got off to a bad start. I definitely don't believe it's a 2 out of 5 (at the time of this review). They have been on time with my door dash and pickup orders, and are helpful and hard working. The wings are great, big portions. Only gripe is their atomic wings don't taste very fresh and the sauce has been overwhelming lately. Other than that it's a good amount of food for what you pay. Would be a 5 to me if the boneless wings weren't so inconsistent sometimes. My experience has been a big contrast to other reviews, it's not perfect but definitely not a 1 or 2 star. read more

I arrived here at wing stop order 2 chicken sandwich and they told me that it would be ready at 7:27 pm so a 30 min wait and at 7:27 pm i went up to see when my order was ready and they didnt even make it The manager went up to put the patty in the fryer and i have to want even longer to receive my order this store always has issues with My order and never seems to get them right this time they cant every get the chicken sandwich done when I complain to the manager he didnt offer me any apologies for the issue just shrug his shoulders and said i had to wait longer its like this is so frustrating when your on a time limit and they screw up and dont want to even say sorry but we messed up the manager was pretty rude about it and he didnt even offer like a small free drink or nothing i just want my order and eat Finally got my food at 8pm almost an hour and 30 mins later because it was forgotten too may times read more

Ordered food tonight for delivery. Didn't get half of it. I called and spoke with Josh who was honest and said he didn't know how to refund my missing items and offered to write my name down for "food next time" I come or speak to his "GM later." I asked when his GM was scheduled to come in next and he told me his "GM's schedule is not my responsibility." Calm down guy I just want to be refunded what you didn't deliver. Also the seasoned fries were under cooked and not seasoned and the bag was wide open with the fries sitting on top. I'm wondering if someone helped themselves to some of my order. ‍ This kid was too cocky to try to address that issue. I've learned my lesson ordering from this store. I guess they deserve the 2 star rating they have. read more

10/10 customer service! They were very welcoming and friendly! Made my first experience at this location amazing!

We got Wingstop doordashed and they forgot our ranch. We paid extra so of course we called and the man was VERY rude. All he said was "ok come back up here and get it" i said "like mentioned before we got it delivered so we did not have to get out. His response was "i know but what do you want me to do about it". He was very rude, and I got no apology or anything just attitude. I went back up there to grab it and asked to speak to the manager because I am not okay with how i was spoken too after they forgot something, and he was also very rude and didnt believe that I paid extra for my ranch that i didnt get when i had the receipt pulled up on mh phone. He made me stand there and wait for him to shuffle through the receipts while still sitting there mouthing things at me. Overall, they are very rude and i have never delt with another establishment that unprofessional to where I couldnt even get an "im sorry". I HIGHLY would not reccomme this location especially because of employees and managment. read more

We came to get 2 orders of boneless wings. One guy in front of me ordered then I did then 3 military guys ordered the 3 military guys got their food (they all ordered separately) and then the other guy got his and on his way out he told me that he had waited an hour and a half. Then they tell me it's going to be another 30 minutes!!!! read more

Fits in with the rest of Wichita Falls...trash. Simple order of 15 dry rub and 15 mango and received some amalgamation of what they think passes for wings and neither flavor I ordered. read more

The food was good. Typical Wingstop flavor and quality. My issue at this location was the customer service. I had an online order and went in to pick it up. The young girl who waited on me was in training and the woman training her was overbearing and making her nervous. Then when she read back my order it was not what i ordered. When I told her that was not my order the overbearing training woman said loudly and in a tone that was very rude that she took my order do that was correct. I took a deep breath because i dont like to answer rude with rude i let her know that unless she was Siri she had not taken my order. She went to the rack where my order was sitting. Grabbed it and slammed it on the counter. No sorry for the confusion. No sorry i was rude. Wont be back. read more

This place is absolute trash. Go ahead and put your order in a couple days in advance because that's typically the wait time it takes. Triple check the bag because the order is never right. The store also shut down for a few hours the other day I can only assume because these lazy mf don't wanna work. Good wings but highly recommend going somewhere else. read more

Not sure what's up with this wing stop but every single time I come here my order is ALL the way wrong. Last time they flat out forget 10 of my wings and when I told the girl taking orders she basically acted like it was my fault? Decided to try again and they made my boneless wings bone in wings and the wings I had asked cooked for well done were not. They then started arguing amongst themselves on who's fault it was? A true shame because I used to love wingstop and would tell everyone it's better than other wing places. Won't be coming back to this one. read more

So for the first time in a long time my spouse and I decided we wanted wing stop. I placed my order online and it said 16 to 20 mins. We waited 30 mins before arriving and still had to wait a freaking hour. While the whole time the guys and one of the cashiers were in the back just laughing and talking. And when the cashier finally came up she wanted to lean on the register and drink her freaking starbucks instead of tryna take the lady order who had just walked in and the other girl was on the facetime fussing at someone about fixing the machine and I ask the manager who was looking lost and confused how long would my order take he gone say you're the 2nd order I asked how long it would take because I was already there for OVER A HOUR he gone say he didn't know. One lady was so upset cuz she had been waiting a while like I was. I dont understand how can I place a order online show up when they say it's going to be ready and still be waiting over a hour for food. Our food wasnt even seasoned it just taste like naked chicken my fries are soft and soggy and very cold. You guys need to get wing stop in order because if not you guys are going to definitely lose alot of money. And while I was waiting I seen alot of people just walk back out and leave because their food wasn't ready. I'm very disappointed read more

Not the fastest place in town, but totally the best chicken wings and chicken strips. I am not sure why it takes such a long time. To keep with their aviation theme, do they fly the chicken in? This chicken is well worth the wait. Learn a new language while you wait. You will crave more! read more

I read an article the early morning of July 29th that it was national wings day. I felt inspired and motivated when I found out that they were offering 5 free wings with any order, so I ordered that immediately for my lunch hour I had planned after 1. I drove over there and got my wings and they seemed okay. My free wings were absolutely DOUSED in hot sauce compared to the wings I had paid for which I thought was weird, but it did not stop me....unfortunately. About an hour later I felt brain fog and an hour after that I had to lay down. About 30 minutes later, I had uncontrollable diarrhea and about 30 minutes after that I threw up so violently that I could not make it to my toilet in time and managed to spray vomit all over the walls of my bathroom. The remaining night, I was in so much aching pain and with fever - shivering and sweating all night - it was unbearable. It has been 3 days and I still am not 100%. So if you are looking for an adventure in Wichita Falls, go to Wingstop. I know what you are thinking. How could I know it was this that made me sick? Perhaps it was something I had for breakfast or a snack before lunch? NOPE I did not eat anything before that lunch. In fact, I did not eat anything for 48 hours after that lunch either. I stayed in bed sweating and shivering. read more

Great chicken and seasoned fries if you're craving it! If you just want plain with no flavor on your chicken, say it! Order your sauce on the side. Otherwise.l, go ahead and try the seasoned chicken and be daring! Big pieces (3 or 5 piece) and lots of fries!!!! I'm good! Onward! read more

This place dosent deserve not even 1 star they are rude called to order because I was having problems ordering online lady answered and she was soooo rude I told her what I wanted and she was like can I get a name told her my name and she proceeded to take my order like I was bothering her did not appreciate the treatment this place needs better customer service and needs to learn better phone etiquette sorry not sorry we love wing stop but this place has gotten bad with bad customer service I did report my experience headquarters and I am Hoping they attend to this read more

Wingstop was good as usual food wise but service was horrible! Specifically the cashier, Willis. He was super rude and acted like this was it was the worst day of his life. He did not say one polite thing to me or my boyfriend. He acted like we should know the menu and the rules of "showing a license when using a debit card" (which is required here). I politely asked another worker if they could add cheese on the fries since they forgot it and Willis rudely told the worker "yes it's cheese fries, how about you read it". Feel bad for the workers and customers here. read more

Hey Wichita falls people an more just started cooking ups Wingstop but I have 5 yrs experience at corporate store in Fort Worth TX so I now what to do in the kitchen read more

Hello everyone. Writing this to let you all know that I am the new manager of wingstop and I am working really hard to make it a better place to come and enjoy some really good wings and amazing french fries. Yes there have been problems in the past and I do apologize for that. So come on in and try one of over combos. Or if you have a family to feed we have family packs. And will get you taken care of. read more

Ordered my wings 40 minutes ahead of time just to be safe, got to the spot and the lady that took my order didn't send it through. No apology or nothing just "I don't know what happened" read more

This was the worst service I have ever gotten from a restaurant and I've been in the restaurant industry for over 15 years! They neglected to inform us that wings we ordered we no longer available when we ordered. When we arrived to pick up the order they TOOK OUR MONEY, then began to COOK what we had ordered 45 minutes earlier. They didn't apologize, although one employee told us that they hadn't the thing on on the menu which we ordered since the week before. (However, it was still openly advertised on the website. ) Then, another employee told us that she had JUST been informed by the cook a moment ago that the product was no longer available. When I called the manager (who WASNT PRESENT DURING DINNER TIME) the number I got went right back to the store. A little while later, the manager called me back, but said she had just had gotten a missed # from my phone. When I called to inform her I hadn't called her, that I had left the # for the mgr of WING STOP, she HUNG UP ON ME. HORRIBLE, service, we didn't get the right food, and they LIE! Don't EAT HERE!!!!! I don't even want to give them 1 star!!!! read more

Will not be a return customer. Everything, I mean everything was subpar on my take-out order. The employees were not welcoming at all. The flavor of the Coke was washed-out. Fries were cold and I did not wait too long to pick up my order; also, I asked for lightly salted but they didn't even take that request into consideration. Wings were ok, as I've had better at other chains in other cities; skimpy on the sauce. The blue cheese dipping sauce had dried out gunkiness at the top rim and additional dried gunk on the outside of the container. Worst. Experience. read more

One of my favorite fast food restaurants in town. Best fries ever. Try out the garlic Parmesan you won't be disappointed. Call ahead of time if taking out but most orders only take 20 minutes tops no matter how many wings you order. read more

Wings are way better then B'Dubs. Not a cool place to watch sports on TV. Can't beat takeout.

The cashier was a doll! I am very very impressed with her customer service skills. She rules! Welcomed me in and was so polite and courteous and even threw in my name when talking to me. Impressed. Good customer service is very hard to find these days but she did it flawlessly. read more

The worst food in Wichita Falls. Don't waist your money and time going there. We waited during 30 or more minutes and when finally the food came up, horrible. I'm not exaggerating horrible. Don't go there!!! read more

Order was wrong and fries were under cooked and soggy. Not only was the order wrong the sauce (what little they had) was cold and watered down tasting. Won't be getting wings here again. read more

Screwed up order. Said bring it back. Didn't start remaking it until I got there and questioned if that's what I really ordered. I didn't order Lemon Pepper. Never have. Wife is allergic to pepper. Always order Garlic Parm. But never here anymore. read more

Here from the Netherlands eating Hawaiian and Teriakyi. Tried the New Spicy Korean. LOVE IT. Great service. read more

Wingstop - Chicken Wings Near Me - Wichita Falls, Texas

I sent a message to the new manager several months ago about the horrible service we received at Wing stop. I had to call about 8 times to get through and the girl I spoke to was very unprofessional. I was told thAt positively I would get a call back even though I was not requesting anything in return. Now the manager was very nice . My kids love Wing Stop and insisted we order again. We did about a month ago. This time the customer service was better but when the food got home the orders were wrong , food and drinks and we were missing food . We spent over $50. So I calmly called and left a message for the manager and I was told it was left on his desk. I don't know if it was or not but I have never received a call back . I don't want a gift card I want a complete refund. Disappointed. Colleen read more

The worst Wingstop my wife and I have ever been to. The first time my wife and I went we waited on our food for nearly an hour. There was hardly anyone in the place. The manager walks to the door and said that he was locking up the store because he had to go pay his kid's child support. Seriously?! He had us tell a cook to unlock the door when we were ready to leave. When we got our food, the fries were cold and the wings were under-cooked. The second time my wife and I tried to go in a lady with long nails was standing over the deep fryer and was scratching her head over the deep fryers. Disgusting and filthy! Before moving to Wichita Falls, TX, my wife and I lived in Abilene, TX. The Wingstop in Abilene always kept a clean facility, were always friendly and respectful, and always had our food in a reasonable amount of time. The Wingstop in Wichita Falls is absolutely pitiful and should be #1 be moved to a better location; #2 hire all brand new employees who know what they heck they are doing; #3 learn how to cook food; and #4 learn some customer service skills. read more

Staff acted like we were a burden and was not very friendly. But giving 4 stars because the food was quick and hot. Wasn't crazy about the garlic parm seasoning because it would be better as a sauce. Wouldn't go back in and eat but would get it to go. read more