Had the worse experience here on a pre order for Super Bowl Sunday. Order placed and paid for in advance. On day of, Food never arrived, I called the store several times this yielded zero results, just empty promises: "we are making it now" "it's on the way" To add insult to injury when after 4 hours of not receiving food, I called to cancel-was put on indefinite hold no one came back on the line. I finally hung up, waited several minutes and called back. Spoke with a "manager" (he sounded exactly like the guy who put me on indefinite hold) who said "we will cancel the order and refund your money it will take 24-48 hours" well, guess what? Almost a week in and they didn't refund anything the "pending" charge was actually processed. I had to get my credit card company involved. Extremely poor customer service. No one showed any remorse, no one ever apologized. Based on this I will never return to this location. NOTE TO: customer service comment below-I had already visited your "contact us" link and provided my concerns prior to posting this review. read more

I hate to leave a poor review. However, my reviews will always reflect my experience. As frequently as I've patronized this location and spent plenty of money, the last time was my last time. The host/cashier, La'Keith, who took my order AND the manager (Taliah?) both exhibited disgustingly poor service from entry to exit. Neither individual cared enough to apologize or rectify THEIR wrongdoings. It was another employee, who did the cooking, who apologized on their behalf. La'Keith rolled his eyes, heavy sighed, and stared at me.... never asked to take my order or anything that is typically expected when you walk into an establish to order food. After paying for my order, I realized on the receipt, La'Keith charged me $2.00 for "all flats" in which I never requested. So, I had to be refunded and recharged correctly, by someone else. He also made up a name in their system (shown on the receipt), instead of asking for my name. So when my order was ready, the gentleman calling the name did so over & over. La'Keith also did not ask if/what kind of dipping sauce I would like, so he chose for me. So glad I checked the bag before leaving, it was not what I wanted. So that had to be changed as well. The poor service was appalling to say the least, and you'd think with so many other options and locations nearby they'd care enough to provide at least decent service. It matters!! After bringing this to the manager's attention (which she knew because she was clearly standing nearby, witnessing everything), still.. she shrugged her shoulders. Wingstop's corporate offices should be aware that their employees need to be trained better! The food - the wings are good, lemon pepper specifically. The chicken tenders are surprisingly good, too. A bit overpriced, but not even free food should be accompanied by nasty service. I would not recommend this location to anyone. Try Watchung and/or Linden. read more

Updating my old review. Was craving some wings and we decided on Wing Stop. I hit the Cajun classic and my Daughter got the hot classic each with fries. The Cajun was hit not like atomic but pretty fiery and as always well prepared. Fries were still good when we got home. Their wings are consistently good here. Not soggy and well cooked. Not overly bready. Quality of the wings shines through. People here were nice and helpful. As always on RT 22 getting out of the parking lot is a gutsy power move. If you want wings this is the place. read more

Absolutely terrible experience -- twice in a row! This is the second time I've ordered from Wingstop and had issues -- and not small ones. The first time, I received the wrong order and was told I'd get a refund. That refund never happened. Fast forward to today, I placed an order and was delivered someone else's food again. I called the store right away -- the staff tried to help, but the manager refused to speak to me directly. All I was told (again) was that I'd get a refund, but I received no confirmation email, no refund ID, nothing in writing. Then I was told they'd be sending a replacement order and I'd also be refunded. It's now 8:00 PM -- two hours later -- and I still have no food, no update, and no refund. This kind of poor management and lack of accountability is unacceptable. It feels like they don't care at all about their customers. I'm beyond frustrated and will not be ordering from here again. Wingstop -- do better. read more

Always saw them but decided to stop today and give them a try. Got the 8pc bone in combo. Seasoned Fries had a very unique taste that I wasn't expecting. But they were super good. Got the hickory BBQ and Lemon Pepper. Taste was pretty good. My concern is for the price I paid I think they wings were too small. I was still hungry after eating the wings and fries. Undecided if I will return. Maybe I'll try a different location toward the end of the year. If they are the same size I doubt I will he able to do business with them. read more

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Was craving wings so stopped here Sunday evening. I got the lemon garlic. I usually get the lemon pepper but decided to switch it up. Overall ok experience. I will say I prefer the lemon pepper though. read more

The hunt for good wings in Essex county & nearby continues. After being disappointed with another restaurant, I began wondering if wing stop could deliver. Yes it's a chain and people have commented about not getting the right order, but I decided to take a gamble. We showed up early on a Saturday evening & decided to go in for a combo of 15 wings, 2 flavors (original hot & korean), and fries. As true wing fanatics, we moved over to the sidewalk so we could make a plate and sit since indoor dining was closed... the amount of people that trickled in after us was impressive. These folks weren't deterred by the mixed reviews On to the wings: I'm a truist when it comes to my wings, buffalo or bust, but I can appreciate flavors, and the Korean flavor here was really nice. so nice I wanted to dip the fries in thr sauce. As for the original hot, it was a true buffalo flavor, my only hope was for more heat. Next time I'll try the atomic flavor, but It didn't seem like atomic was buffalo flavor, so it would have been nice to have a hotter buffalo flavor. The fries-- surprisingly OK even though they looked like they were drenched in oil. However, I LOVE salt, i salt everything, and oh my, I've never tasted fries saltier than this. These fries will only appeal to 10% of people's palettes given the sodium level. read more

Wingstop - Seasoned Fries - very salty - Chicken Wings Near Me - Union, New Jersey

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I absolutely love Wing Stop. This location is the best in the area. The staff is friendly. The food is always hot and fresh for pick up. Never a bad experience. read more

the worker was rude as hell I walked in and didn't have enough change so I asked to pay it off on card and she yelled at me and said i already cashed it out and she slammed the drawer and said it's fine then proceeded to walk to the kitchen and talk shit about me when i gen didn't say anything rude (was with my friends and they said i wasn't being rude) read more

Stopped by for a quick dinner while doing some last minute Christmas shopping. We each ordered an 8 piece combo that has 8 wings (traditional or boneless) and you can get 2 different flavors if you'd like. It also includes fries and a soda. I went with the traditional wings... Garlic Parmesan, and the mild buffalo with blue cheese. I really enjoyed both varieties of the wings both very tasty! My fiancé had the boneless variety which was about $1.80 less for the combo. He had Mango habanero, and Korean BBQ. He liked the mango habanero but didn't really care for the Korean BBQ. I tried a bite and I didn't like it either. As for the fries we both thought they were on the soggy side and most went uneaten. Still it was a pretty good quick dinner for around $20 and I really liked those garlic Parmesan wings. I'll go back just for them... read more

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Not bad. Pretty good fresh cut fries, terrific blue cheese dip, wings tasty but smallish in size. Treacherous entry/exit off the insanity of RT22. The staff was warm and friendly. read more

Great place to grab wings. I came here for the first time and the cashier was nice, warm, and friendly. She helped me and my partner choose our food by giving us a run down of everything on the menu. She was even patient when we asked to try sauces. My partner and i decided to order the 12 piece boneless combo with hickory smoke bbq. It cane with a large side (fries), 2 drinks, and 2 dipping sauces. We also ordered another 8 piece boneless with mango habanero and bbq and a side of cheese sauce. Everything was around $28. They even charge you for dining in the restaurant. Our food took about 10 min. The fries were hot and yummy. The wings were not as hot but good. I thought things were on the salty side but my partner find think so. The mango habanero sauce is great, its spicy but not as spicy as i though considering it was the second most spicy sauce. All in my partner really likes this place, i thought it was just ok. The place is really clean with nice and friendly staff. And the fries are fresh cut and awesome. I will return. read more

Wingstop - Chicken Wings Near Me - Union, New Jersey

first and foremost they shorted us 3 wings. Wings were supposed to be split but all were put in the same sauce so i'm not sure what the point of asking was. Food was good just a bad start that tanked the situation. read more

Wingstop - three plates of food on a table - Chicken Wings Near Me - Union, New Jersey

Not sure what happened to this location. Service sub-par. Staffed by people who could care less. Wings tiny. Won't be back.

Is it possible to give them a half of a star... ? The food was great the manger was overwhelmed. She had two guys arguing and wanted to fight. The taller one wanted to go off and refused to listen to reasoning. Look at the pic... the place was a baby super spreader. read more

Wingstop - They allowed people to congregate around the soda machine. Constantly refilling with no mask and mask pulled down - Chicken Wings Near Me - Union, New Jersey

Pleasantly surprised with a chain spot like this. The wings were cooked well and there are so many delicious flavors to choose from! We decided to do a sampling for take out and we were not disappointed. We ordered the garlic parmesan, lemon pepper, Louisiana rub, Cajun, and mango habanero wings. They were all really flavorful and the garlic parmesan and Louisiana style were more like rubs than sauce. Everything was packaged neatly for takeout and it was really easy to order online. I would definitely order online again. There are combo meals with the wings but if you order by piece you can choose two flavors for every ten wings which makes it easy to try lots of different sauces! You do have to pay to add on everything, bleu cheese and even celery or veggie sticks! Little crazy but this seems to be a trend in the NJ spots I've hit up. We didn't order any sides so I can only speak to the wings. Did not order them well done but I imagine it means the skin is fried a bit more. Ordering the regular was perfect! Not really crispy but just enough to bite into it. read more

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How do make 5 hungry teenage boys and two girls happy? Wingstop! Easy to order. It only took 148 wings and a few sacks of fries on a summer day to be a hero :) Yes, I did try two wings. Delicious. Mild is as stated, mild, but with decent flavor. The food came well packaged and on time. Communication was constant and excellent. In closing, there were only a few wings left. So let that be the deciding factor on how good these were. read more

Great ambiance, our server Naj was great even though we were difficult. Will be back again

Fresh, delicious, well seasoned wings! We were greeted with a smile as soon as we walked in. The gentleman behind the counter insisted on giving a free sample of the fantastic grilled corn. All the employees were friendly and attentive to every customer. read more

I'm sorry but whoever eats this food will die an early death. The amount of oil sitting in the takeout container was disgusting. The overly salted fries were so unhealthy. People don't eat this! read more

I love Wingstop!!! As a franchise, they need to lower their prices or provide better combos! They are pushing these BONELESS wings hard- newsflash (at least for me): not many like BONELESS!!! Service @ this Wingstop is cool- we order and pick up our wings and keep it pushing! Will come back here for more. read more

I ordered this , yesterday night from a night out of town and had it delivered with Door Dash, needless to say, i asked for extra seasoning for fries . fries tasted as if there was no seasoning which it wasn't ! Led along the wings i have received had little to no flavor , the lemon pepper , garlic parmesan & original hot barely had the flavor and sauce on it. Like what is the point of ordering from this location if it's barely flavors? i order else locations and get the flavors and what i exactly like without having to deal with BS orders like this . read more

For average chain wings, the staff absolutely struggles to keep the place running. Placed an order online and they had us waiting an hour for wings. EVERYTIME we asked about our food they had a new excuse. Then when the food was finally done nobody called our name so they thought we had just left and never handed us our bag. The absolute worst service, they need to hire more competent people or close the damn restaurant already. read more

I don't know what the other reviews are talking about. I ordered the lemon pepper tenders and potato salad. Got a drank from the coke remix machine and sat down and watched the big screen tv. The chicken was crunchy and moist. The potato salad was super creamy and tasty. Everything is made fresh including fries and wings. Staff was super nice. I'll be a regular here. read more

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So I needed a pick me up after a not so great week, so my brother and I decided to do a late lunch here. We arrived around 3:30 and in the time it took for us to order, pick our beverages from the lovely Coke machine, and get cozy in front of the big screen our order was done! The store was empty in terms of people ordering, and had just two other patrons finishing up their delicious orders, so this was a major plus for me. (Also, the employee who took our orders told us it would be about 14 minutes!) I ordered the Lemon Pepper Wings and the Brazilian Citrus Pepper Wings. My brother got Lemon Pepper and Mango Habanero. Let me start with a blasphemous statement and say that the Seasoned Fries will have me coming back before the wings do. Let me explain. They're nicely sized between a steak fry and shoestring and the seasoned salt on those freshly warmed taters is so good! (Stone me if you want) On to my cons, it was my first visit to Wingstop but I feel as though a Sharpied label on your order with at least the abbreviations as to which flavor Wings you got could go a long way. We used our noses to figure out whose order was whom's but that's only because we had a similar flavor in our orders. I thought the wings were a little small, but even with the extra wing in my order I was only able to eat about 1/4 of the fries... Also, due to way in which they were packaged 3 of my wings were sitting in a nasty pool of oil (which is not palatable) The service was quick, the wings and fries were tasty, and the place was nice and clean. I'll definitely be back to experience more of the menu. read more

Wingstop - Menu - Chicken Wings Near Me - Union, New Jersey

The wait time is longer than most wingstops. My food was hot and made to order. The parking lot is backwards and odd but parking is okau. The wing combos ate a bit pricey but the flavors are worth it. I will still suport them but maybe not at this location. read more

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Ordered online, picked it up about 20 minutes later, drove home and it was the wrong order. My order was (Classic Wings : 8 Piece, Extra Well Done, Original Hot, Teriyaki, Regular Ranch- Order # 76768067). Pictures of both the order and the wings are attached. Pics clearly show that what i received is not Teriyaki. So i called the store asking for a refund. They said i have to bring back the food as many people try to claim refund because their food was cold. I said i have a valid reason for refund and i called because wingstop union store delivered me the wrong food. My only request to this store is to accept the fact you made a mistake and be polite to your customers. Overall, wing stop sucks and we've finally added this place to the list of restaurants where we'll never eat again Please do not go to this place. They have a really pathetic customer service. read more

This is the worst fast food restaurant I've ever been to and I will never be going there again. They got my order wrong more then once and even today. read more

This is by far the worse wings i had i ordered. The really sucked I ordered the garlic parmesan they were just wings with parmesan cheese on it no flavor nothing and they tasted it horrible like horrible just fried stale wings. They sucked im sorry. read more

This place was terrible. Most importantly, the wings were bland. Most of the pieces didn't even have salt! Also, if you like your wings spicy like me, these wings are not spicy at all. I went as high as mango habanero (their 2nd spiciest) and it barely had any heat. Needless to say, I was disappointed. I'd def recommend Buffalo Wild Wings over this place. If you're planning on having a sit down meal, they only have about 4 tables so hope it's not busy. Also, definitely order before you get there if you're doing takeout. read more

Customer service from Isaiah and this crew was unexpectedly outstanding. Wow, am I back in the South again?!? Thanks for putting the customer first! Oh and the wings were hot and fresh too! read more

Wingstop - Chicken Wings Near Me - Union, New Jersey

I was excited to try Wingstop. Wings were not cooked at all. I really wanted to kilt them, but they were gross

Highly recommend, great prices and taste. The fries and are soooo good and the wings even better. I order the Hawaiian Wings. Will return soon. The staff was nice and it's very clean inside. read more

Found this place on a "Humbug" I was actually looking for the PC Warehouse which had moved from the opposite corner of this mall and is another story. As I was leaving I found this place on the opposite corner of the strip mall Well I've certainly had better wings but the help in this place was very friendly and helpful. There are several different flavors of wings traditional/boneless etc. Their hand cut fries were very good but kinda salty. I particularly love that Coke machine with about 1000 flavors. http://order.wingstop.com/menu/wingstop-1224-union-nj-07083 read more

After months of wanting to try Wingstop, I finally had it for the first time today. We ordered online and found it easy and surprisingly very customizable (drums or flats, extra crispy, mix of wing and boneless etc). I was expecting them to have a wider variety of sauces but they only had 10 options. We ordered 20 wings and got the hickory smoked BBQ, mild, and spicy Korean and an order of cheese fries. The fries were really good. They could have been a little crispier and the wings were not bad. As a wing lover, I wasn't blown away but they were good. The sauces were flavorful. Not a bad option if you want some wings. read more

This place screwed up 2 of last 3 times I been here. Why, because they give me blue cheese when I told them give me ranch. Asked twice 'you sure it's ranch' before I leave, they said yes. Went with their answer, drove home then found out it blue cheese. What a waste. Oh yeah on top of that, 25 minutes it took just to get a combo meal! I was at a Texas Roadhouse just recent and only took me 10 minutes to get all the food. And that's a restaurant! Geez wingstop, get ur head outta ur azZ! read more

Awesome restaurant with amazing customer service and great food! If you're going to this location, head there before 5pm and ask for Tavon because he makes the BEST wings! read more

I Love Wingstop.. My go to flavor is the Louisiana Rub.. These wings are good hot or cold.. The tip is to get them extra well done.. I also would recommend Lemon Pepper and Garlic Parmesan.. Im not a fan of their French Fries, but if I've had too much to drink they're delicious... The one downside is they charge for sauces like bleu cheese, honey mustard & ranch.. Wingstop has the BEST wings hands down.. read more

1st time ordering at this location. Everything was on point. Wings were well done as specified in the order. I have no complaint at this location. Favorite wings so far a Louisiana Rub and Lemon Pepper read more

Simply not worth it. I've ordered here numerous times, Wingstop in general feels like a rip off. The wings are at many times so small and never feel happy and satisfied after a meal here. Don't waste your money read more