Food is great! I personally feel it's rare to be disappointed with the food. BUT customer service is ridiculous. I walk in and i just see everyone in the back talking to each other with their earbuds in just looking at me and my boyfriend standing at the counter like we didn't just walk in. Finally a girl came up EARBUDS STILL IN... I tell her my name for the order and she couldn't even hear wtf I said. I wonder why. It's just real ghetto and rude environment in there and something needs to be flipped around. read more

First time at this location. Called in a 6 wing - bone in combo. It was about 5 PM. Arrived to pick up, there appeared to be 5 or 6 employees on site. Drink machine was opened for maintenance, unattended. Front counter and drink counter were filthy. Guy sauntered up to the front counter and greeted me. No comment about the soda machine. Gave me my order and then called for someone from the back. In no hurry, she arrived and replaced the soda cartridges and shut the machine, while I was clearly waiting. She shut it and walked off. No- here ya go, it's ready, sorry for the wait, nothing. Also the soda counter was clearly covered in stickiness and she did nothing. There were no other customers present until I was leaving. Got home with the food and the wings were so hard, she was only able to eat 3 of them. On the plus side, the fries were hot and tasty. $15 is a little steep for this. read more

I've ordered from here many times and have never had a bad experience. Just a heads-up--if you need help with a coupon, don't bother calling the store since most coupon codes have to be redeemed online. I placed a pickup order while shopping at Kroger, and it was ready in less than 20 minutes. Maybe it was because it was a Friday afternoon, but the service was quick, and the cashier was friendly as always. The napkin and condiment station could use a little attention, but other than that, it's a solid wing spot--especially if you don't want to wait for a table at BWW or Toots across the street. I got the habanero and Cajun wings, and both were really good--not overcooked at all! read more

Wingstop - Cajun wings, just enough rub - Chicken Wings Near Me - Smyrna, Tennessee

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Just bought a $60. Plus order to go Were given old chicken fingers that were dry and burnt and over cooked or sitting under a heat lamp Not Happy! This is unacceptable! read more

Wingstop - This is unacceptable for the price it costs at wing stop - Chicken Wings Near Me - Smyrna, Tennessee

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Just atomic soup, this much of it would hurt you...I like spice but this much of it where they are fully submerged in a lake of it.. no I'll pass, kinda messed up. read more

Wingstop - Chicken Wings Near Me - Smyrna, Tennessee

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I bought a chicken sandwich to go, I got two bottom buns and no pickles. This was a sad box to open read more

Wingstop - Chicken Wings Near Me - Smyrna, Tennessee

Tonight's night shift must've been on crack because the wings was fresh, they was cooked to perfection and it wasn't over cooked at all, wings was so saucey I damn near bit my finger off I ordered on Uber eats and when it got here the food was still warm and ready to go down my stomach hole, 10 out of 10, read more

Wingstop - A happy ahh stomach - Chicken Wings Near Me - Smyrna, Tennessee

It's a solid Wingstop -- the team is friendly at the front and they work through orders efficiently. I've gotten wings from here at least ten times and I haven't had a negative experience. There's a pretty good amount of seating in there and one TV. The wings themselves are better quality than the place across the street (BWW), but I sometimes feel like they can lack sauce selection. Overall, there's not much different going on here than any other Wingstop, but that's probably a good thing. read more

If you don't get a combo, they up charge you for not getting a drink or fries. It's crazy.

First off. No one, not one worker was wearing gloves. They stacked the wings on top of each other in one tiny to go box so the grease from the lemon pepper wings dumped all over the Korean wings. Speaking of lemon pepper, it tasted like Lysol. Lemon scented chemicals, it was awful. The fries were soggy and yet burned at the same time. The drink was watered down and no napkins? Come on y'all. read more

Wingstop - a person holding a paper bag over a tray of food - Chicken Wings Near Me - Smyrna, Tennessee

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TERRIBLE!!!! Never again Everything cold and hard Fries supper soggy and taste like it's been in the fridge 5 thumbs down read more

Wingstop - Chicken and fries - Chicken Wings Near Me - Smyrna, Tennessee

I'll run for Uber Eats from time to time and had a pick-up at Wingstop Friday 2/17/23. I was taken aback at how filthy this restaurant was. I had no idea what I was walking in to but should have had an inkling by all the cars parked in the fire lane and all the trash laying outside the restaurant on the sidewalk. The first clue should have been the drink station to the right of the door. It was a big puddle that appeared as if it hadn't been had any attention since opening (my encounter was at 4:30ish). The counter was soaked in liquid and littered with dirty cups, tops, straws ... you name it. Just filthy. There were several other drivers picking up orders and they were just eating customer's fries straight out of the bags (and laughing about it as if it was a joke) of food being delivered to the customers. While the bags going out for orders were supposed to be sealed, why take the time to properly seal 'em up? It looked as if it might take too much effort from the servers to do so. To top it off, the cook was bleeding (yes, you read that right, bleeding) from what appeared to be a recent injury and she was just too busy (or maybe too lazy) to stop and take care of (as in disinfect and bandage) her wound. The drivers picking up orders just parked in the fire lane as if it was their right to do so, while others had to park their car properly and walk across the parking lot. I contacted Uber and reported these conditions, and Uber contacted the customer to report the restaurant's conditions, and the order was cancelled. While I didn't make any money for this order, I COULD NOT deliver food to a customer who had no idea of the condition of the restaurant the food was coming out of. I wouldn't eat at this restaurant if I was starving, and it was the only restaurant to go to. I'm in and out of restaurants picking up orders for Uber Eats and Door Dash and this was the nastiest, worst run restaurant I have EVER seen. C'mon WingStop! You can do better than this! Or can you? Maybe you need a lil' Management and Staff Change. WoWzA! read more

Place your order 1 to 2 business days ahead if you expect to get it in a timely manner. Waited 50 minutes for a 5 piece tender combo. This is the last chance I'm giving this location. The restaurant is rarely clean and the lack of customer service is not worth mediocre chicken. read more

was the worst wings I have ever had the staff was so rude and we travel a long way to try out Wingstop and we're not very happy the fries were burnt and hard the wings had so much grease we could barley eat them I'm not very satisfied I don't recommend. The RANCH was the best thing at of all of it. read more

After the reviews i was on the edge of going or not. Everyone was wearing gloves unlike what people were saying. Very nice customer service. Food was fresh and hot. The ambiance was nice. And place was pretty clean. Will be back. read more

If I could give ZERO stars, I would. My entire family has been sick and off work for 2 days after eating at this restaurant. We all have severe levels of food poisoning. Eat here at YOUR OWN RISK! The reviews aren't lying. read more

Placed an order online. When the order arrive it was missing have of what we ordered. When we called to complain and have this resolved they passed this off as doordash's even though it's not clearly stated anywhere on the site. They then refused to either issue a refund or send someone out with the rest of the order. We are in the process of contacting the Wingstop corporate offices for a resolution. Would not recommend this place. read more

My food usually come out in a timely fashion! They don't season the fries AT ALL (for ex. the one in Antioch is how the fries should be seasoned) I've come here multiple times and they aren't open! I think the employees are fine but they NEED BETTER MANAGEMENT bc I've also had orders be mixed up and customer service is mid ‍ ect. Fix the fries please... PS "hi this is wingstop in Smyrna may I get your name and number" is one way to answer the phone read more

Customer service is horrible at the Smyrna TN store. The employee's don't have a sense of urgency to get the long line of customers out of the store. I think that it's ridiculous with the amount of workers on hand that customers have to wait up to an hour to get their order. Also, the employees don't exhibit good customer service skill. The food is good, but not good enough to make people wait an hour. I will never give them my business again!! read more

I placed an order online tonight for a 10pc mild all flats, only to receive drums and flats. The wings looked like somebody just opened some sauce and threw it across some old wings. I tried to call several times to take them back but I did not get an answer. I will be taking them back requesting a full refund. read more

Wingstop - I ordered a 10pc mild all flats and this is what I received. - Chicken Wings Near Me - Smyrna, Tennessee

The worst service, if I could give no stars I would . Ordered online and waited 1.5 hours and still no food. Store was beyond dirty. Say there for an hour and watch staff, not was their hands, play on their phone and cross contaminate everything. read more

it's a complete shit hole. they're never opened lol. frustrating to search up if its open and when you go it's completely closed with a note on the door all the time and when you call the number never picked up. do not recommend at all read more

Food gets cold because the workers are just standing around not doing anything but ignoring customers.

It was lunchtime during the week, so it was very busy and it appeared to be only two girls who were working their butts off to keep up, food was good, and the staff was very nice and the restaurant was clean. read more

I was just calling to ask a simple question nd I got put on hold for like 6 minutes. I hang up nd call again nd I'm put on hold again I've ate at different Wingstop they answer within a heart beat. For y'all I had to keep calling read more

It's ridiculous that i work at kroger and ive eaten here a dozen times and not once has my order come out in less than 25minutes. You're frying food and tossing it. I get food faster at ihop read more

I should've checked the reviews before my wife and I stopped here to try the new chicken sandwich. The sidewalk leading to the front door was covered in food and trash, the inside of the store was worse. There was food and trash, strewn all over the floor, the tables, and chairs. The condition of the kitchen was worse. Needless to say we left without ordering. This review is strictly on the condition of the restaurant, as we were not about to try the food. read more

I truly enjoyed the wings from Wingstop. In fact they were the best Ive had. First time ordering from there and I was very satisfied. They also put the order in a tamper proof bag. I highly recommend this business. If you like wings try them out. read more

I will start with I love wings. This was my first time at this location, but it was easy, and the food was hot, and fresh! Order online, the easiest way to get what you want fast - you can pick what time you want to pick it up. I will add I ordered about an hour before they closed, staff was friendly read more

Wow, arrived at 1149am on 2/21/2020 and locked up tights as s drum. No note on door. Tried calling no answer. Not cool.

I was excited to go to Wingstop. Well I came twice in one visit, my first time and my LAST. Party my fault. I ordered some wings and they were just NOT good. I ordered the wrong kind I guess. When I mentioned it they told me next time I should try the flavors first. Not gonna be a next time. Lots of places make that kind of stuff right, especially when they are opening in a new place. Oh well. Another wing place just opened a block away. I did order replacement wings. Of fortunately they only come in a combo unless you order a bunch. Waste! read more

If I could give a 0 star review, I would. The employees are awful! Terrible customer service, slow as can be, they hate their jobs and are very obvious about it. They served people out of order and lied, claiming the other people called in their order, which they didn't. The other customer bribed the cook with a tip, so she cooked his food first. We waited over 40 mins for 6 bone in wings and 8 boneless wings! I'll never be back! read more

Being that they recently opened, they do not have their system down yet. The workers looked exhausted and overwhelmed. It took an hour to receive our order of 30 Wings and Fries. The wings were over cooked and tiny plus the fries were overly salty and sweet . This is unusual for this franchise. I hope they get it together soon. read more

Got the garlic parmesan boneless wings and they were delicious. They make the wings when you order them, which I like. It's good fresh food at a great price. read more

We decided to try this place since it's new to the location and we love wings. We got a three flavors of the boneless wings to see which we liked. The Spicy Korean was decent but they were dripping in sauce which wasn't great. The Cajun was inedible by either of us. We both ate one and threw them away. The Mango Habanero was pretty good but BWW does it better and I'm not even a big fan of BWW. read more

Manager rude, called in to place an order and even seen an employee look at the phone and just put the phone down. Highly upset.

Pre Ordered for the Super Bowl. I called in on Saturday afternoon and was required to pay over the phone. On Sunday, I went to pick up my order and the cashier rang me up again. I lAsked why I had to pay a second time she said the cash register reset. Then she went into explaining and said she really didn't know her manager could explain it better. I talked to the manager and showed her my banking app, on my phone, where it clearly showed the transaction from Saturday. She swore it would reverse & that it was just a hold. This was because the system rejected the original order because it was entered incorrectly. She continued to reassure me that it would disappear after their cash registers update on Monday night. Guess what didn't happen!?! I checked my bank today and now BOTH pending transactions show as completed. I hope the other customers who also pre ordered are aware of their banking transactions and catch this mistake that Wing Stop has caused. I will definitely share in my FB group. I will never visit another Wing Stop. This will be so much fun trying to get my money corrected. I'm extremely irritated!!!! read more

Good but TOO SALTY. Need more help at front counter, walk-in, phone in & pick up for phoned in & online orders too congested & unorganized.

Wingstop in Smyrna, Tennessee is simply horrible and like others, if I could give it a zero, I most certainly would. The customer service in person and over the phone is horrible. Today we tried to place an order and was today that the family bundle can only be ordered online and not over the phone. This is confusing and the person answering the phone could not tell us why but said that we could order everything else on the me u over the phone, except what we wanted. So we tried twice to order online and the order appeared to not go through, we called to follow-up and the same person answered the phone and proceeded to have an entire conversation with her co-workers, laughing and talking to them while trying to talk with us until she finally decided to just laugh and talk to her co-workers. We hung up and decided to go elsewhere. This is an example of most experiences at this particular location. Customer service is lacking, the staff are extremely slow in processing orders, and on several occasions either got the order wrong or it was extremely sloppy in presentation (wings partially covered with sauce). I give up, no more patronizing Wingstop. read more

This is the absolute worst Wingstop in Tennessee! Sam Ridley can never ever get my order right! How do I ask for double time and get raw chicken!! With no seasoning absolutely none!!! I so glad Helen's hot chicken will be open soon! This Wingstop is trash!! read more