Stopped by this wingstop the other night and Adrian helped us out while ordering and it took 15 mins to get our order but we felt that was normal as it usually takes 20 mins or so to get our food at our locations. Super friendly staff read more

Sadly as much as i was excited for them to be here in simi they just don't have it down yet... the wings didn't have enough sauce and i paid for a 10 piece and they only gave me 7.... for now I will still drive to the valley locations and update my review in the future. read more

As all the reviews are documenting, they are new .... But a franchise this big usually sends out the big guns during openings to make sure things are on track. The food is ok, typical fast food -cafeteria style. Expensive as Wings and specialty fries are anywhere. This is what earned them their low rating and lost our business. My kids were craving wings last Friday and my wife went to pick them up, we spent over $60.00 on our order and were told 30 minutes. She gave them 45 minutes then went to pick up our order. She arrived and paid for them and asked is it ready? the response was "not sure please stand over there and we will check" a few minutes go by and my wife asked again and was told that they be ready in a few minutes it was one of the next orders. 30 minutes go by and she asked at the pick window if her order was ready and they did not have an answer. A few customers are called to pick up their order and she notices what is an exact match to our order sitting there and asked if it was ours. She was told no, another 20 minutes goes by and she askes again. Samer order just sitting there, she is told not yours. She gives it another 10 minutes and askes for the manager, who says " yes this your order here, it is marked for DIne in so that is why we did not call you " My wife says " DIne in or not, I specified pick up and I been asking more then four times if that was my order" His reply was " let me box it up for you so you can be on your way" my wife told him no way! that has been sitting there for almost 35 minutes and its cold, make me a new order. The manager argues with her and yelled at her in front of all the customers for over a few minutes till he finally agreed to remake the order. I am sure some one spit in our food because of that, but very unprofessional customer service. read more

went here last night the worst food ever I asked for my chicken wings to be extra wet they are extra dry they need to get better cooks in there. And their corn was dry to Barely had any seasoning on it . and the fries were terrible to tasted like they had sugar on top of them. only positive thing in there was Devon Devon was very nice and very polite he has very good customer service just wish the food would improve because I love Wingstop and we came all the way down from Thousand Oaks to get wings I'm very disappointed:( read more

Good thing they actually cook their wings because they never can cook the fries right makes no sense

Love this place. So happy it opened in Simi. BWW has no flavor compared to wingstop. Will be coming back again.

Had the worst experience ever at this Wingstop, called in an order asked for wait time and was told it would be about 30 to 40 min not to bad I understand this store just opened so they are going to be busy. I show up 50 minutes after I have called and was told our order never got put in. What ?! We called in for a reason. The girl helping us then told me she would get our order started righted away and would be the next order to come up. Another 40 minutes pass and customers who have ordered after me in store get there wings before me! I ask the cashier again about our wings and she says it's still going to be another 10 minutes at the most and that she would add 10 pieces to our 30 wings we ordered to make up for our inconvenience. Great! That alone was enough to make us happy! Nope. Another 25 minutes pass we finally get our wings only to get home and find out we're missing 5 wings of our original order. We waited almost 2 hours to get 25 wings, you're better off driving 30 minutes to Camarillo or the valley for Wingstop. read more

I don't know what the heck is wrong with people, I love this place. It's clean, the employees are all pleasant and helpful, the wings are the best I've had out, normally my husband makes our wings and yes they are the best but if I have to get them somewhere I will come here. So truly we have so few good choices here in Simi can we at least have one decent place to get chicken wings???? read more

Drive the extra mile to come here. So worth it. Right off the exit too. The fries and wings are always prefect. Employees are always working hard and the extra mile to make sure the wings and fries go out the same every time. I don't eat wings anywhere else but here. I would recommend getting the extra large fries! Will be back soon. read more

ALWAYS SO GOOD. I recommend the Simi Valley Location to every one I know that eats WingStop. I always brag how good this store is. I've brought and introduced so many friends to the Simi Valley Location. I drive the extra mile to this location (instead of Camarillo) because they always make the wings so good here. They are always working really hard, service is always really good, and the wait time is never a problem. I hope all the workers know that the service and the food is always greatly appreciated ! read more

Good location. Just like any wingstop location it's going to take sometime to make your order, I always order online ahead of time. Great staff, very friendly and courteous! read more

Newer location but everytime we've come in the food was great and the wait time was not longer than expected. Friendly staff is always a plus too - shout out to Devon! We'll definitely be back! read more

Just off of the customer service from Devon this is definitely a place to go service is fantastic he's very kind and very knowledgeable about the food. Good hire and great experience read more

All Wingstops take a while to get your order ready since its cooked to order, so I expect this. But this Wingstop just has awesome staff that made me comfortable during my wait. I could tell their grease was FRESH too!! That's important! I would definitely return here! read more

Great Wingstop. They don't skimp on the seasoning or sauce and fries are good. No complaints about wait times compared to other wing places.

Super nice people! The food didn't take too long. We dined in and the service was great. Would recommend and come here again!

Absolutely horrific experience waiting over and hour for an order I made days ago before the Super Bowl. No system was in place, they would walk out with a random bag and call a name of someone who wouldn't answer and then walk back inside and repeat. Don't order here on big game days because the staff and management is inept and has no plan or system in place. read more

I'm not a football fan but something about the Super Bowl makes me want wings and fries. I knew it'd be busy today so I checked out Wingstop Simi Valley's website to make sure walk in orders were ok. The website mentioned that online orders were unavailable between 12 and 3pm but to visit or call to order. Figuring they'd be busy with call-ins I decided to visit the store. When I got there the employee informed us that they were not accepting any orders, call ins, online, or walk ins until 4pm. When I brought up the website he argued that it did state no orders. This was my first and last time visiting this location. We ended going to Fridays instead. read more

Very bad customer service and poor communication. Called several times with more answer. Went to place an order in person and got the wrong order. Went back again on superbowl Sunday, waited online to only be told no walk-ins. No signs, no announcements and again rude employees. read more

Terrible fucking service. Waited 55 god damn minutes for them to start working on the order for the lest five, all while the whole restaurant is not busy. On top of that, they fuck up the whole entire order. Do not recommend at all. read more

I was visiting and I wanted wings. Not too many places can you order wings when you are out of town and you know they are going to taste the same as when you are home. They were quick and easy. Prompt would be an understatement. When you are hungry, Wingstop made it happen fast. read more

I found my new favorite wing place. Stopped in to get some wings, ended up getting their slaw and fried corn Cobb, wow is this stuff good. I got a mix of the corn so I could try all of their flavors. Man is this stuff good. Wings are very meaty. Everything was fresh and delicious. The shop is very clean, including the restrooms. There were a bunch of people placing orders before and after me and considering they are frying chicken, which takes a while I was pleasantly surprised with the how fast the food come out. The staff was friendly and they got my order right the first time. FYI I've tried the wild wing spot in Simi as well and they were horrible across the board so mad props to this little spot. read more

The wait was about 10-15 minutes, no biggie. Customer service was not that great. My wings were okay...

Now, I have to state first and foremost. I particularly like this establishment. I have had positive experiances, but there is a worker named Steve. Who walked in smelling higher than any kite I could ever imagine! He smelled so strongly of weed I was going to order a full meal. But usually this place has a bit of a wait time. Then all I wanted was a large drink for the long drive home. This same worker named Steve, puts on loud music like it's a competition over the stores music making it very loud and unpleasant! I have sensitive ears and nose. My head was spinning after the first few minutes. I just walked out realizing the coke machine was being repaired. The same time as the evening rush was coming in! Horrible timing all around, I was so dizzy I had to clear my head with the night air before trusting myself to drive home! I was not going to wait in a food establishment that reeks of weed, with super loud music. Which is a shame because I like this store, and all the other workers but Steve reeked so bad I had to leave. Leaving me to go elsewhere. read more

Love their wings, but customer service can be a off sometimes. I had to give the guy my name 4 times for him to figure out my order was right behind him. But I love the food so I keep going back read more

39 minutes for 8 wins? Really? This is my first and pro all the last time I come to this place. The costumer service is virtually null plus the coleslaw was HORRIBLE. I love wings but the lack of communication, Quality and costumer service is a big no. If they want to survive they need to improve the service. read more

Takes forever. It is now 25 minutes past the time my online order was supposed to be ready and I'm still waiting. Gentlemen who took my payment wasn't polite when I questioned a charge (they charged extra for sauce when it appeared online that it's included and shouldn't have been extra). Just dismissed my question and walked away. Last time I will order from here. read more

Unfortunately even on a slow night they can't get it together. Ordered online still had to wait 20 min after I arrived 20 min later when my order said it would be ready. Probably cause the only two employees working are to busy talking with each other in the back about eating food they are making worst customer service and experience at a wing stop. Hope they can get it together soon. Not many places last in Simi once they start going downhill read more

Fairly disappointed with my first (...and probably last) experience at this Wing Stop. Upon picking up my online order, the atmosphere wasn't very pleasant. All the employees were very apathetic and just stared at me standing at the pick-up line, but never bothered to take care of me. Eventually, I was poorly greeted and handed my food shortly after with a lot of whispers and confusion? When I left the store and got into my car I had noticed they placed my meal vertical in the bag, causing wing sauce to soak the entire bag and unfortunately destroy my car passenger seat, not okay! The food was missing majority of the sauce afterwards and my overall experience with the wings were less than satisfactory, especially after the car incident... read more

I visited this wingstop on Superbowl Sunday. I walked in...I know crazy right. But I must say it was not a long wait at all. I ordered my wings, great service despite the pressure of the crowd, and was out the door in 10 minutes wings in hand! They were hot and delicious read more

Myself and coworkers stopped in for lunch while visiting the area for work and didn't expect the hospitality we received. When the staff found out we were from out of town they went out of their way to walk us through the menu and the different flavor offerings. Food was great, especially the wings. OMG...the lemon pepper was amazing. The place was clean and the music added a cool factor. We will definitely stop back in when we return to the area. Also, thanks for the suggestions on nightlife in the area. read more

What is a Super Bowl party without wings? . Decided to pick up an order of lemon pepper wings...best thing ever. This place was packed. Knowing it was Super Bowl Sunday, the line was out the door but so well worth the wait. Friendly courteous staff...customer service was superb. read more

After reading the reviews I am pleased that I got my food in a reasonable amount of time and Crystal was great helping us decide which flavors for our wings. Wings were great and will be coming back read more

their hours are wrong. they do not close at 11. wish i wouldve called before driving here.

Read the negative reviews and thought what are these people talking about....! Been here many times and never had any issues. Best staff, food on time and delicious and price is more than perfect. read more

I am not sure what is wrong with this location but the whole experience sucks. Ordered online and showed up on time.The whole store was empty and they took a jolly 25 minutes to make the order.The cashier had no clue and there was nobody in the kitchen prepping. She went back and couple of guys ,with super bad moods,came in and started doing their stuff with the fryer.Screwed up my order flavors and no apologies.This was a month ago and thought I'd forgive their inexperience and teething troubles and give them another chance. Went in there a second time yesterday and there was only one table occupied and already served.Same story..wait time was so long that the wife had a sandwich made at Subway,ate it and walked up to me still waiting for the wings to show up. No apologies or any thing to show it won't happen again. Almost like the staff doesn't care about the franchise and just picks their hourly wages and goes home. Keep off this one and take the drive to Canoga Park! read more

Awesome food. Great service. Love this place. Must come here. The gentleman at the register is so kind and always wants to make sure we are taken care of along with the rest of the crew. Every single time we've came! read more

We are so excited to have this addition in our town. Food is good, reasonable prices and quick take out.

Wing Stop: I come here for the decent wings. Unfortunately both times I came here I had a 45+ minute wait. The first time something like this happens I figure it's an accident and I'll learn to order online. I am leaving Wingstop now after ordering online 25 minutes in advance and then waiting more than 30 minutes once I arrived after my estimated ready time. All together I waited 58 minutes for wings I pre-ordered to avoid a wait. Wings are decent which is why it has a 2 Star. Never again read more

Will definitely come back for more!!! Really nice staff! Was having trouble juggling my food and child so the owner helped me to my car. Very helpful and nice!! Once I got home I bit into the perfectly cooked chicken that had a delicious glaze of mango habanero over them. Best wings in town!! What a great price too!! read more