I order a regular 8 pc combo and everything was just cold and really greasy , fires were soggy also employees don't really care about having food well prepare and they take so long even if I arrive 20 mins before the order is even ready but still made me wait more time . read more

This review is about costumer services when we went we asked for food the girl in the front desk looked at us wired and said that our food is going to take 28 minutes we waited for 50 minutes we asked if our food was ready and looked at us wired again and we got a combo so there was so post to be 20 for the combo we asked for and only got 10 we never received the other 10 read more

Bomb food. Prices are average. Definitely recommend. Only thing i would do differently is offer a few more options on menu.

I was hungry, so I decided to try Wingstop me personally. I love fries. I can't live without them.I walked in, and there was no line. The employees were really nice.I decided to try the fries they had.Those fries were the best they had the best amount of seasoning and crisIn every bite, everyone had smiles on there face. read more

amazing service everyone was lovely and funny and very entertaining.i really liked my experience here the food was amazing and very well made. and the place was very clean. I would comeback read more

Someone at this establishment seems to think that extra well done fries means on the edge of raw. Please eradicate this issue. Also chicken is often rubbery. The one in Hemet does a much better job. read more

Wingstop - Limp "extra well done" fry. - Chicken Wings Near Me - San Jacinto, California

I ordered over the phone and went to pick it up, My money was taken as I paid for my order. My food however was never made. The restaurant was filthy the manager was rude and frumpy. Other customers were waiting to complain. I waited half an hour and nothing, I was told to give them time, I came him as I live close. I came back twenty minutes later still no food, The manager made excuses for her poor service, She proceeded to blame me instead of taking responsibility for her lack of management skills. Not only was she frumpy she was very rude. I was offered a refund. However, I wouldn't have to wait until Friday. I finally accused the frumpy woman of stealing. She took my money and I never received my food. Stealing There was also another customer complaining about the quality of the food, Oner all horrible experience. read more

First and last time coming to this specific location here in San Jacinto since its closer to my house. I have always gone to the one in Hemet and will definitely continue going there. Everything was good until an order of fries was missing in my order. I went back in to ask if I can have them and one of the employees told me I was lying! I know damn well no employee should ever be that unprofessional and to top it off I see this happens quite often! I understand some people may do that but for you to come at me with that instead of realizing you did forget is a no for me. The cashier's attitude also needs to GO because us customers, we PAY for our food and service so we expect to be treated properly. If you do not like your job, work elsewhere!! Definitely recommend the Wingstop in Hemet! read more

First time here and will probably be my last. I haven't even touched my food yet but just witnessing the manager be so incredibly rude to what seemed to be a new cashier, that deserves a zero rating from me. read more

Employees are always to busy to take orders....just standing here while they continue to cook. And standing here. Can't seem to get right here. Been here a few times. read more

I do believe this is the new location next to Altura, if so this review is for that location. First time going was today (8/7/21), cleanliness of restaurant was amazing. Everything was clean, new and looking fresh. Staff was amazing and very friendly. My cashier Anthony did a good job at suggestive selling and up-selling. I'm rating this a 1 star because the wings weren't that great unfortunately. I ordered a 10 piece but only received 9 wings. Aside from that, the wings were dry. My flavors were Mango Habanero and Spicy Korean Q. When I say dry I mean they barley had sauce on them. My extra 5 original hot wasn't very saucy either. If they hadn't been busy I would have asked for more sauce but I didn't want to wait any longer. Next time for sure though I will make it known. Yes I checked my order before I left as well. read more

I just ordered for delivery one 10pcs and one 8pc meal with fries no drink. They added a brownie !! Which was amazing and super soft. My boyfriend and son enjoyed every bit of the food it was well done and warm!! read more

I have not been to another Wingstop, so I don't have another store to compare this to. We ordered 10 with bone and 5 boneless wings and an order of fries. Everything was freshly made. They were so dry and over cooked and the french fries were limp and not crispy at all. I didn't want any sauce on the wings because I had no clue how they tasted, so I ordered the Garlic Parm on the side. That cost $1.79 and I didn't care for it. The "Boneless" wings, at .70 cents a piece, were so tiny, they were smaller than McDonalds Chicken Nuggets, along with the bone in wings which also were teeny tiny. Eating the wings on their own wasn't good either because they have zero flavor, not even a hint of salt. Wingstop pushes their sauces on all their food because the flavor profile is so blah bland and sub par, I guess the sauces are supposed to cover up the food lacking in any flavor on it's own. I will say their freshly made Ranch Dressing is great. Dipping the french fries in the Ranch was the only thing that saved those fries from going in the trash. read more

Terrible service. I ordered on door dash and due to the fact. They were out of thighs they canceled my order during lunchtime without notification. And opposed to calling me and asking if I wanted something else from the store. When we went to pick up the food half of my order just wasn't ready. No one made any efforts to make it right. I would think being a new business in the neighborhood their customer service would be up to par. I am extremely disappointed in the level of service and empathy displayed today at our local Wingstop. #Do better read more

So I stoped by today to get some Lemon pepper wings along with my husband order I get home there's his order but my food is not in the bag now I have a window to eat I only eat once a day and I want my food when I buy it I called to tell them that I can't eat it once I go get it I miss my window and I don't want no cold or per heated food so I tell I'll come by tomorrow and she said you're right it down somewhere I can't with theses food places out here people look and see your food, I done got dry food burnt food and now no food read more

I ordered 10 boneless wings and five traditional wings. I was pleasantly surprised by how good they were. My low rating is for the timeliness of my order. I placed my order and paid online. Upon arriving, i went in and asked to order fries...just fries. I was told that for fries there would be a 30 minute wait. Now i get that you are newly opened but c'mon. There is absolutely NO reason why an order for french fries should take 30 minutes. read more

The best wing stop I've been too!!!!!!! Such amazing customer service and made the wings with so much love! Delicioussssssssss

Food was disgusting super greasy felt like i was only eating grease nasty iam sorry very disappointed read more

Wingstop - a piece of meat in a wrapper - Chicken Wings Near Me - San Jacinto, California

My wife and I are addicted to this place. We always get the 20 pc wings and fries for 16.89.

Ordered from DoorDash at 11:25, waited 45 min for my food only to be told the store had closed.. the store needs to close their DoorDash orders sooner or something.. read more

They take long to make your food but it's worth the wait. The downside is that the fries are always too salty.

The wings I order were completely uncooked meat was raw on top of that came poorly packaged. Waste of money!!! read more

Wingstop - Chicken Wings Near Me - San Jacinto, California

You guys just opened i ordered earlier today got a piece of chicken that definitely wasn't a drum stick or a flat got a half ass piece of chicken dont even know what part of the chicken or if its even a chicken why open up a new spot for some bullshit!? read more

Wingstop - Wtf is this shit!? Shame on the staff for letting this pass - Chicken Wings Near Me - San Jacinto, California

Great food , friendly staff , I will be back soon Louisiana rub is the best ,, corn is also delicious,, read more

food is never ready on time. 30 minutes wait for every order. go literally anywhere else.

There understaffed. The staff that is there are rude and incompetent. I placed and order over the phone when I arrived to pick it up I was told there was no order placed matching my name. They didn't offer to help rectify the situation but just stood there. I left and called and tried to speak to a manger I was left on hold. I called the following day to try and speak to someone. I was talked to like a child by the manager "AMBER." I had to call another location to file a complaint with there district manger. I order from here all the time. I understand alot of places are short staffed and things are hard but to be treated like your not a paying customer trying to support there establishments is ridiculous. I hope the fire there management and start fresh cuz this will only go downhill. read more

This place is great for quick pick for last minute celebrations and parties....thanks guys...food was on point!!!!

had to wait 20 minutes extra and they didon't give me my right Order but they were nice they seemed stressed out because of how much people were waiting on there orders to be ready read more

I come here often usually like what I get but, this time I only got half of my food and from what I did get it was badly made. Tuesday (may 31) read more

I placed a online order on 9//18/22 for $61.35. They cancelled my order and they charged me. I reached out to them a number of times for a refund . It is 9/28/22 and still no refund. Take your chances, I am done! read more

i have never had service this bad at wingstop ever! fries were old and cold as i walked through the door they call my name walk to my car grand a fry cold....the wings were horrible....they need better employee's because this restaurant is truly damaging the reputation!!! read more

We walked in as they opened. online it said they opened at 10:30 but when we walked in we were rudely told they open in 8 mins (11am).So we walked out and waited once we walked back in the cashier Machaela didn't say hi or are u guys ready she just stared so I assumed it was time to order as I ordered she just had a bad attitude. Once I finished ordering all she said was "was that it?". I said yes. She proceeded to tell me it was a 45 min wait we said ok that's fine and she just got more of an attitude. I think she thought we would say nevermind and leave. As we sat there waiting for our food she was rude to the next couple that walked in and ignored the second couple that they ended up walking out. I understand food service is frustrating at times since I once worked in food and beverage. But there's no need to be rude. If you're having a shitty day keep that to yourself with your salty ass attitude. Other than that the food was bomb read more

Came in on 9/25 at about 7:30 pm to pickup my to go order ...only to get home and find my fries missing from my order and also wasn't given the full amount of wings ...won't be coming back ‼ read more

If you live in the San Jacinto area.. MOST DEFINITELY GO TO THE HEMET LOCATION. Customer satisfaction is not practiced here. Our experience today was simply horrible. Waiting 1 hour for an online order placed with a pick up time. Staff was well staffed. I walked into the franchise and a shift changed began, the supervisor then asked how can I help you. I answered here to pickup my order and gave my name and she proceeded to walk in the back and started tending to other stuff. Not returning to give me my order or at the least an UPDATE. So the waiting began and frustration was in the air. I overheard how staff is told to not to assist customers at the counter asking about their placed order. It's a waiting game. Unbelievable. This specific supervisor should not be in that position. Lacks management skills. And if you want a refund. The say they have to call corporate. It's an LLC located in Florida. Lastly, of course we were missing chicken wings in our order. The wings we received were hard and crunchy likely due to sitting awhile. Good Grief. read more

Worst wing stop experience ever Kristine worst customer service ever never going to this wing stop ever again.....

Stumbled upon this location on their grand opening day today and was greeted by a whole group of people. The staff was eager to provide excellent service. I ordered the 8 piece boneless combo. The fries came out nice and crisp and the wings were perfectly sauced with the habanero sauce. This location is in the Walmart shopping center next to the GameStop. This location is close to my home so I'm happy to frequent here now that they are open! read more

Friendly staff, helped me with my order. Food was hot and ready by the time they told me it would be.