Today my family decided to order Wingstop for dinner today and the food was good but something was wrong. First my father ordered Korean BBQ Wings but they lacked flavor then on my mother's Hawaiian BBQ Wings Mom noticed that they were too sweet and had little flavor too. The only thing that was perfect was my plain wings and they tasted great. I also think that Wingstop has gone downhill on their seasoned fries because when I got mine I noticed my fries were lacking seasoning and tasted more like regular French Fries and normally when I have gotten fries from Wingstop the fries were always tasty and full of seasoning so I don't know what has been going on with Wingstop and I truly think they need to seriously improve their food. Because I'm a Wingstop fan I have adored their wings but they need improvement to make their food better read more

They really need to talk to the staff about wait times and messing up orders I get it's busy on the weekend but it's unexceptable to have people waiting 1+for there order or being placed on hold for over 25 minutes it's near my home reason I went back a few times but not again this place is terrible read more

I placed and online order at 4pm today for pickup at 5pm. I arrived at 4:50pm and waited 30 minutes for my food. What is the point of setting a pick up time and still having to wait 30 minutes. If I had to wait 30 minutes, I could have showed up and ordered. This place service is Trash .I asked for extra fry seasoning, guess what no extra seasoning. To wait and still not get what you orderd is insane. I'm so mad right now. Yall have to do better! read more

If I could give this Wingstop zero stars, I would. To start, they don't answer the phone at all -- they disconnect it or just ignore the calls. Then when you get there, they don't want to take orders because the place is overcrowded and completely disorganized. The cashier was in the kitchen playing around with the cooks, and they made me wait an hour and forty minutes, only to find out they never even put my order in. The staff is unprofessional and clearly not trained for proper customer service. If they're not comfortable taking orders, answering calls, or communicating with customers, then maybe this isn't the right job for them. It shouldn't take almost two hours to make wings and fries -- especially at these prices. The issue isn't Wingstop as a brand; the problem is the manager and the people they choose to hire. The entire location is poorly run and completely disorganized. I do NOT recommend this Wingstop. Save yourself the frustration. read more

-0 FUCK this place I placed my order at 17:02 . Was told it was a 25 minute wait I got there at 17:43 . Was told to wait 10 mins I got my food at 18:09 read more

Worst service I've ever received and waited 50 mins for a 10 peace wing and there is only 7 people here

I placed my order online and they took forever the staff and manager look that there were standing there and still waited 30 min when I got here said my order ready and still had to wait read more

The customer service was very good! I enjoyed the food. would definitely visit this Wingstop on South main.

"I am extremely disappointed with the service at this location. I placed an order at the wrong store by mistake and called immediately--multiple times--to cancel it before any food was even prepared. It took over 10 minutes of being repeatedly placed on hold just to get someone to speak to me. When I finally got through, the staff flat-out refused to cancel the order, stating they 'didn't want to lose money.' It was handled as if the refund was coming directly out of the employee's own paycheck. There was zero effort to help or find a professional solution; instead, I was told 'oh well' and to deal with it elsewhere. This location needs more knowledgeable management and employees who understand basic customer service. Customers should not be forced to pay for an order they tried to cancel the second it was placed because the staff is too lazy to pick up the phone or process a simple cancellation." read more

Took almost 45 minutes for my online order to be completed. Order was placed at 4:15, ETA was for 4:35 and it was not completed until 4:58. This is not the first time that this has happened with this wing stop but absolutely unacceptable. The guy also almost forgot the chicken tenders in the order! You can save time ordering at one of the other locations and driving there by the time they even begin your order here. read more

Service sucks, I know yall just opened for the day but to feel so inconvenienced that I wanted to place an order is wild. The store is clean but the host was rushing me when I was ordering, I don't normally come to Wingstop, this was a special occasion for a birthday but you can best believe I will be going to the one across town before coming back to this one. read more

Every time we order food here, the wait is over an hour. We also can never order over the phone because the number shown on the company site does not work. This is ridiculous. Not only that, I went in this evening around 7:26 pm in hopes of picking up my order and the girl working the cash register was incredibly nasty. I have worked customer service for a long time and her attitude was unacceptable. She did not have a name tag, or I would mention her by name. My whole family and I will never come back here again and I will be sure to let the rest of my friends and family know too. Shame on management and the owner for allowing this. Currently trying to cancel and refund my order. read more

Negative 1 star review. They messed up my order once was NEVER able to get a refund. Kept getting the run around from all managers. Just tried them again. Wait time was 20-30 on my order but it was actually over an hour. I asked why do they not update the app with actual wait time. Worker said manager doesn't like them to do that. I said so he would rather waste peoples time and be inconsiderate to customers and employee said yes pretty much. Horrible management read more

Took forever, staff was unfriendly and ignoring everyone. They were behind and orders on screen weren't correct. the place was crowded and crammed. would never be coming back read more

Upon arrival Pablo Asked for the name of my order and then said it wasn't ready. I then asked for my soda cups and he asked how many, while handing me my soda cups I asked for a cup holder Pablo pointed said "right there" I had to reach over the counter to get the cupholder. Filled my cups and sat down. Watched Pablo place multiple orders on the rack including mine. He handed out multiple orders before calling my name after my bag had been sitting on the rack for about 10 minutes. Pablo spoke with terrible attitude toward myself and my child and provided unacceptable customer service. I hope that this behavior is addressed and corrected by management. read more

I want to start this complaint by saying it was extremely slow in the restaurant and the workers were standing around to no fault of their own but this still happened and was not okay. Ordered food at 9:03 P.M. on 6/10 in person because there systems were down and they were only taking cash. No problems there, cashier who initially helped me was great and answered questions I had and great customer service. Got my food and went home but was missing a 10 piece classic wings so I had to go back and find out what went wrong. Was not upset at the situation one bit because mistakes happen, but the female employee I talked to about righting that mistake made me feel like I was inconveniencing her about asking how long the wings would take to make. Never got a sorry or any proper customer service, and all she could say when I asked how long it would be was " they're making it " and she said this repeatedly. I wasn't upset about my cold food sitting at home or the inconvenience or no apologies until she made me feel like I was the problem. I hope upper management does something to train their employees on fixing these situations. read more

Wingstop is slowly becoming my go-to chain-place to get wings, over Buffalo Wild Wings. They are cheaper, and the sauce combinations IMO are better. What BWW has is the sports bar experience, with the screens & alcohol options... maybe that's why it's cheaper. I'd love to see if this chain tried out a bar experience to see how they would rival b-dubs. read more

Wingstop - Storefront - Chicken Wings Near Me - Salinas, California

See all

Food is great but the service has slipped..ordered at 5:09 and it took 40 minutes for fries tenders and a chicken sandwich..not sure how many times you can be told" you are next up" read more

Good but, a little over cooked. Next time I will try some other place to see who's better. You can try it for your self read more

i love this wingstop, always provides the best meals for my family! whenever we are in a pinch they always come through!

They don't answer the phone I'll probably say rarely or don't 30 min wait never answers I wish they could put a little more effort in there read more

Last time we got food here they gave us one order completely wrong had to drive back to get the right order. Nothing was done about the wrong order. Tonight they gave us wings that didn't taste right. We got a family pack total 40 wings. 3 different flavors they all tasted like oil. I don't know if they kept using the same oil after needing to change it or if they just let the wings sit for a while before seasoning regardless everything had the same flavor from the wings to the fries and corn. Definitely never coming back. The place was empty and the kitchen was a mess. There was uncooked fries all over the floor towards the rack that they put all the to go orders. read more

Worst wingstop in all the Monterey area! Out of blue cheese ?? Like how bro. Fries way to salty! Insane my guy! Step up your game Seaside would never. No stars read more

Mango Habanero boneless wings and seasoned fries with ranch ‍ They accidentally gave me the wrong order and they were so nice to me and fixed it without hesitation! Definitely my favorite wingstop! Very friendly staff and great customer service! read more

Wingstop - Mango Habanero boneless wings and seasoned fries with ranch ‍ - Chicken Wings Near Me - Salinas, California

I mostly order takeout and remind them for request of light seasoning on dry rub orders, otherwise very salty. Wings are hit or miss on how overcooked it is. read more

They always get my DAMN ORDER WRONG. they always have to mess up a flavor. I got mango habanero and they have me lemon pepper

My fries had no taste. Tried to call to let them know but was on hold for over 10 minutes!

This restaurant had me waiting an entire hour for 10 boneless wings. They prioritized online and uber eats rather than the customers who ordered from inside. If you have the misfortune of ordering here, order online ONLY, never go inside and order unless you are prepared to finish a movie before getting your food. read more

The food quality was not good. We got food poisoning from our food last night and unfortunately will not be returning. The fries were old and our food was cold. Our entire family is now dealing with upset stomach. I do NOT recommend going to this Wingstop. read more

The phone number they have listed ( 422 9464 ) doesn't work, so if you make any little mistake while ordering on the website it cannot be corrected. This is not good customer service and does not encourage future visits at all. read more

THERE FOUNTAIN DRINK MACHINE NEVER HAS ICE They re hella slow, they suck at making wings, so trash. Would never come here again. read more

My sister and I both got very sick from this restaurant be careful! Stomachs flu hit us bad

So my order came out to 60 something, so I gave the cashier $100 so he goes to the manager and I see his head shake "no", sorry we can't take it we don't have changed, braaaaaaaah wtf next time I'm showing up I'm paying with coins read more

The front faced people were very friendly. I had no problem waiting as there was a bit of a rush happening. The staff take well care of the cleanliness here. Overall my food turned out perfect! I stoped going to this location a year ago due to food quality and service. So glad I gave this spot another chance. Great job today! read more

I have no idea why, but someone there must hate me or something. The past 5 times I been there, they NEVER put any seasoning on my fries. I asked for light, regular and extra seasoning and always get fries with NO seasoning. t's pretty annoying, since the fries are really bland without seasoning. I've never had an issue at any other Wingstop. read more

.. dont get me wrong i love wing stop and im not sure if anything will even be done.. we waited over AN HOUR for 4 six piece wings 2 each the same flavor. the food and sauce was bone cold and the wings were mushy. we got 3 extra fries, it wouldnt have been bad if they were warm and NOT stale. they got the name wrong and didnt even call the names out on the orders. the tables were sticky and the soda was just pure syrup read more

Usually i get good food good delivery from wing stop. Not this Saturday. I ordered like usual, i have all my info entered, i order about three times a month. This sat. I ordered, get a message my delivery is on its way, then message it was delivered. Nope. Never delivered. Call door dash it forwards to the wing stop. So i talk to an employee, cant find my order, give him the order number, nope nothing, but it was delivered! Asked to speak to a manager, kept on hold for twenty minutes. Phone got picked up and set back on hold multiple times. No one ever let me know when they would get to me. Very disappointed when usually good service. read more

Wingstop - My receipt showing order, order number and completion - Chicken Wings Near Me - Salinas, California

Messed up on my order, delivery... i literally paid $25 for 6 original wings, 2 ranch dressings and a coke. They forgot the fries and the extra 5 boneless wings. When I called the number no one answered and vm was full unable to leave message. First time I ever have a restaurant mess up this bad on an order and not have a number to call to let them know what happen. read more

I came here because the one on Davis sucks , it's further but it's so worth it ! I was very happy with my order the employees were so sweet. Thank you ! read more

Let me start off by saying if i had the chance to give this place a ZERO for professionalism i would. I wont say any names but her initials were ANGELINA, one of the evening managers..the food was 20 minutes late even though the order was placed an hour and 40 minutes ahead of time online. She kept trying to card me like she was a bouncer or something. Maybe she was having a bad day, but that's no way to treat a loyal customer. read more