I cannot sing the praises of the Wingstop at 4531 New Bern Avenue in Raleigh, North Carolina, enough. Their food is good and I always receive great service there. Tim, the general manager, is a phenomenal leader who makes sure that customers feel valued. Recently, he went out of his way to correct an error that was made by UberEATS. I placed a large pick-up order that totaled over $200. I was out of town and was donating the lunch to a nearby nonprofit. When an employee of the nonprofit came to pick it up, UberEATS had sent the order details, but not the payment, so the order showed up as unpaid. The employee paid for the order after I sent them the money and then almost a couple of hours later, UberEATS charged me for the same order through the app. I tried to get it resolved and UberEATS just kept making me run around in circles. I went to the restaurant and Tim immediately worked hard trying to get me a refund. He called UberEATS and spoke to multiple representatives. They initially told him they would give me a call to resolve the issue so I left the restaurant expecting a call from UberEATS that never came. When I went back to the restaurant a second time, he called them again and when they refused to own up to their mistake, Tim was able to find my order through the restaurant and issue a refund. Best Wingstop ever!! read more

Wingstop #1162 on New Bern Ave in Raleigh, NC....really??? This is a serious safety issue! This was my sons lunch, took one bite and realized something was wrong. Looked at his food and saw this, snapped this pic and sent it to me. I told him to go into the location, demand his money back, let them know if there is any illness related to this that corporate would be hearing from us...only to be told "Oh SH!%" from the wait staff, and that he would not get a refund because there was no one on staff to do it. I would give a negative star if I could read more

Wingstop - Chicken Wings Near Me - Raleigh, North Carolina

This is normally my go to Wingstop but after today's order, I will not be ordering here again. I ordered a 20 piece, traditional wings and my chicken is full of white spots (freezer burn) and smells like chicken blood (spoiled). I've been calling the restaurant as I'm not able to go back to the restaurant today and no one is answering. I've called 4 times and not one answer! Wingstop cost way too much to be receiving low quality and spoiled chicken and no customer service. Update: I went back to the restaurant and the cashier argued that their chicken was fresh off the truck this morning and wasn't spoiled. Took my order in the kitchen for the cooks to smell, loudly asking if it smelled spoiled while the place was full of customers. Of course they're going to say no but how can you smell it when it's covered in sauce?! She then return to me and says they don't wash their chicken which the smell is from and the white spots are from the chicken sticking together during the cooking process and was just under cooked (spoiled and undercooked chicken both leads to salmonella poisoning, food poisoning which both can lead to severe sickness and death. After all of that, she started to ask about remaking the order which I of course declined and requested a refund. I was told that a refund takes 5-7 days and has to be done by a manager which was not on duty but my info was taken. I will be going there everyday until I get my money back. This is the worse experience ever! read more

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At this point this place needs to be shut down. The service is horrible and now the food quality is in the trash. Take a look at this delicious spicy chicken sandwich that we ordered that burnt. And they need to sweep the floor. read more

Wingstop - Burnt spicy chicken sandwich - Chicken Wings Near Me - Raleigh, North Carolina

I ordered through Uber and the wrong info came through. I called to see if I could have the order corrected and Jyqane was EXTREMELY helpful especially because I was buying it for my nieces who are particular about their food! He redid the order and added a fresh set of fries. Excellent customer service and food was delicious. Thank you thank you!! read more

Do not and I repeat DO NOT order from this location. I was placed on hold for 25 minutes!!! And during that time, I physically drove up to this store and upon entering saw only 2 people working on a Friday evening and they didn't speak English. I saw that their phones had 2 lines on hold (with me being one of them). Another worker came from somewhere in the back, looked dead at me and then proceeded to speak with the other two workers. Not a hello, not a how can I help you, they didn't even come to the front counter. The absolute WORST wingstop location in all of Raleigh, NC and that says a lot!!!! read more

Raw chicken, said I couldn't get a refund until the next day. Not a whole lot to say, almost all drinks were missing from the soda machine. Went here the afternoon of Sept. 19, thank you to the lady up front who gave me some new ones, and dropped them herself:) read more

Wingstop - Raw chicken - Chicken Wings Near Me - Raleigh, North Carolina

Idk where to start, but this location needs help. Cheerful, The young woman inside did her best to smile and thank everyone for being patient. I question why DoorDash and Grubhub orders come before the people who are waiting inside to eat, also the people who did mobile orders. My family waited an hour for food that was supposed to be 16-21 minutes. I think it's horrible management, and this will ultimately end up having New been ave Wingstop losing customers to other establishments. This is So disappointing. read more

This place is nasty. Dirty tables, dirty chairs, STICKY floors cooks with no hats on, pants down around their knees and then flipping hair around. Should of walked out but group wanted to stay. Ate 2 wings. Gotta say cooked well. Flavor was ok. Looked at the fries and looked like they were cooked in 4 day old oil. And tasted like it. See pic. read more

Wingstop - Fries???? Old oil - Chicken Wings Near Me - Raleigh, North Carolina

Very bad service I see to many people working in that back , and the cashier is playing with others workers I stand there for 20 mm , I see not body care about costume service read more

Here visiting the area and wanted wings! Placed an order for 50 piece and asked for extra crispy. The order came up we opened the bag and although the wings smelled good they were not cooked to crispy and we ended up put them them in the air fryer. Customer service was great, fries delicious. read more

Wingstop - the front of a wingtop store - Chicken Wings Near Me - Raleigh, North Carolina

This Wingstop location is utterly incompetent. At least 4 of the last 5 delivery orders have been screwed up - missing drinks, missing food. Tonight's delivery was the last straw - missing veggie sticks and missing dessert, both of which were paid for in advance, but not delivered. Then the manager has the gall to ask us to come pick up the missing items, rather than re-delivering to us. Will not be patronizing this location again. read more

Someone from Wingstop corporate needs to come in and takeover this location. It's so bad I think someone is probably embezzling money because there is ALWAYS something missing from my order. Then when I call to get a refund they just tell me "I can make it if you wanna come back and get it." I ordered delivery cause I can't leave where I am!!! And then I never get the refund. 90% of the time I have ordered from this particular location the food takes way longer than projected and an item is always missing from my order. Whether I order direct from them or through a delivery service this location ALWAYS screws something up. I wish I could order delivery from the New Hope Church road location because I have never had an issue at that location. read more

We are currently waiting 40 min for our wings because they "forgot to fulfill the order." A half apology was made and no offer of a discount or refund was made. And when the girl at the register said it'll only be five more minutes she meant 20. read more

First visit to this location, and only the second time I have ever eaten at a Wingstop. Counter employee has very helpful, since the menu board confused me at first. I ordered boneless wings to go, and the order included fries and drinks. The wait time was pretty good, especially since I was there around 6 pm and they were is busy. The boneless wing portions were good sized, the fries were well seasoned. I also like that this location is open late, so it may become another option for me when I am returning at night from Eastern NC. read more

Wingstop - Chicken Wings Near Me - Raleigh, North Carolina

I love wing shop! There are Many different varieties of wings to choose from. They have chicken strips and loaded fries if you don't eat wings. The only reason for a four star because they take too long to get your order! Will definitely return! read more

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Was my fifth & LAST time attempting Wing Stop. Previous issues included slowness, missing items, poor sanitation score/rating reported on the news after I'd just finished eating & rudeness. Ordered through mobile app around 8pm. Told it'd take about 16-21 mins, so I gave 25 and food still wasn't ready when I got there. Filled my three drinks while I waited. Drove home, took out what was supposed to be three combos, except was missing an order of wings! I called the store & was put on hold. Drove back 15mins to the store (while still on hold) and was disconnected seconds before pulling into the parking lot. Walked into the store & explained the issue to the counter-person & manager on duty. Besides a "we'll get those wings right up for you", there was no apology or compensation for having to make an extra trip or waiting. Which by the time I got back home, EVERYTHING else was cold & needed reheating. Besides the crappy service & business practices, the food actually is pretty good. But unfortunately my time & money takes priority over taste. read more

Where do I start? It's very unprofessional in that place. The chicken was old, so I basically paid $20 for nothing. They really need management and training. I've never in my life been to a Wingstop and had that experience. They need to do better and have a manager on deck. read more

Online ordering for delivery is terrible at this location. Second time in 3 orders something there was a major problem with the order. First time there were items missing when it arrived. This time there was an exceptional delay in the food arriving and a lack of any explanation or assistance from staff. I've never had a problem at other Wingstop locations. Just this one. This will be my last time ordering from this location. read more

This location needs to be SHUT ALL THE WAY DOWN! The place is nasty and dirty and needs to be cleaned. Had to wait 1 hour after I ordered my wings, and the staff is nasty and unprofessional as hell! Attitudes and rudeness and the cook don't wear gloves but yet he's touching the food and all the buttons on the equipment. Also, the cook was vaping and blowing smoke while he was cooking and bagging orders! I will never EVER go back there. Everyone there needs to be FIRED. I'm trying to locate the actual own's number and contact info. SHUT THAT RAGEDY PLACE DOWN! I can't even give a star rating because giving one star would be giving this place too much of a good review. Yes they suck this bad. FUCK this wing stop and all the sorry ass employees that work there. read more

Did a delivery order from THEIR website and it came missing my large fries. Called them and said I can come in and get them. I ordered delivery. Then they proceed to tell me to contact DoorDash whom I didn't even use the app to order called DoorDash and they said the company(Wingstop) should send me the fries since they messed up the order. Which I believe that is fair. The bag came secured shut so I know it wasn't the driver. Other than that wings were good. Just poor customer service. Not worth my time to drive 15 mins for a large fry. read more

Came here with my boyfriend and ordered fast, it took about 40 minutes to get our food and when we got it the wing's barely had any sauce and were cold. I took them back up and spoke to a man at the front counter who was very kind and helped me out but his shift ended right after i spoke with him. We waited for 20 minutes and the wings that i brought back were still sitting on the counter so i went back up and was treated very poorly because i had not spoken directly to her. two other people came up and spoke very ugly to me as well. they started arguing with eachother. after i went up there for the third time the wings were brought out to us. when we got them the two orders were shoved together into one box and were still cold. if i could give 0 stars i would. read more

Foods great Service sucks They need to work on hiring people who actually want to work here makes me not want to come back read more

Normally they come through on the food and customer service. The customer service was good, but my food came out 10 mins after they gave me my pick up time (I ordered online) and my fries look like they are burnt or cooked in old oil read more

Wingstop - Chicken Wings Near Me - Raleigh, North Carolina

Fabulous! Today was my first visit to Wingstop. Yes. I usually get wings with a pizza order. Was I wonderfully surprised! Love the Louisiana Dry Rub style. We also had the mild . . .and they were hot to me! Every thing was delicious. Also very pleased at how clean and orderly the restaurant is. See you again soon, Wingstop. read more

horrible I placed an order online and never fulfilled I tried calling over and hour and no jas called me back or can get someone to answer the phone read more

Most of the time when I call in it's either a wait cause it's packed or a wait cause of short staff this time it was a wait because of the worker saying the "machine ran out of receipt paper so she assumed that that was all of my order" like what. And on top of me waiting a hour for her mistake she did not apologize or was sympathetic about it. The person up front needs to be in the back and the person in the back need to be in the front, just so unorganized. read more

I am going to break my experience down: - walk in, greeted by nice guy at register, very helpful. - fought with ketchup dispenser...wondered around looking for the lids for what felt like an hour, but was really like a minute (hint: attached to the drink machine on the left hand side) -waited probably 10 minutes for my food, so that wasn't bad -then it happened----i took a bite of my fries and MY BLOOD PRESSURE SHOT TO 200/150! My mouth instantly dying of thirst...my fries had been covered in enough salt to melt mount Everest. (My friend who eats salt like a food group even said it was too much) - looked at my teriyaki wings...couldn't find them...maybe they were swimming under all the sauce - looked at my garlic Parmesan wings...sitting in a pool of butter...which admittedly---was awesome. I probably wont go back, but the service was great...honestly so nice. If you go and plan to get fries...make sure you dont suffer from hypertension. read more

DASHERS BEWARE. Waited almost twenty minutes for a doordash order, while I watched them make order after order for both mobile pickup and those who came in after me. I'm not sure if they just don't prioritize DoorDash orders or what their policy is, but avoid picking up from here if you want to actually be able to deliver orders on time. read more

All i got to say is that as soon as i sat down with my order of wings, i just stopped talking and ate everything until there was none left. This place is freaken delicious and has over 12 choices of spiciness that you can choose from. Definitely comomg back. read more

Wingstop - Freaken delicious. Im coming back. Louisiana rub was my fav. - Chicken Wings Near Me - Raleigh, North Carolina

I gave this place 2 chance, and both times were a bad experience. Customer service is at the bottom of the dumpster. A young girl at the cashier was not helpful and was rude when I asked 1 simple question. The food was great but not worth the experience I had. This place needs SERIOUS HELP. read more

Horrible! This place was disgusting. The people taking out the trash were cooking my food. Thats not the worst part, it took 1 hour for me to order because the guy said that "My order was too long". Like really? I didn't end up taking my food because I couldn't trust them. Overall this place is the worst if I could give you a 0 I would! read more

When busy can wait for a while but wings never have feathers like Buffalo Wild Wings prefer to eat wings here any day

The wait for wings is VERY LONG just to get 2 8pc boneless and 1 8pc bone in and fries. There isn't alot of people in line. The restaurant itself stinks inside. The wait has now been over 40 mins. If possible go to another Wingstop. read more

I don't eat meat but my husband LOVES wings and this is his favorite place. Why am I rating it? Because I am the one who places his to-go orders and picks it up and they are always fast and nice. Granted the garlic parm wings make my car smell like feet but it makes him happy. read more

Wingstop - Chicken Wings Near Me - Raleigh, North Carolina

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I ordered wings from here on Saturday and I was pleasantly surprised. The wings were perfectly crispy and very flavorful. I got the original and the lemon pepper wings. I found the original wings to be just like buffalo. t=They were tangy, but I wish they had a little more of a kick to them. The lemon pepper wings were not my favorite but it was only because I found them to be a little salty for my taste. However, everyone else loved their flavor. Lastly, the fries have some type of seasoning on them that is equivalent to heaven. I could not stop eating them. If I am in the area again, I will definitely go back. read more

Sadly, this place was HIGHLY unorganized. If you come on a regular night it might be okay. Unlike anywhere I've ever ordered from before, their online time estimate is WAY off. I walked into the door to be greeted by a disgruntled mob of people some of whom had waited for HOURS for the food they had called ahead for. Apparently they weren't ready for the Super Bowl. Pretty disappointing to say the least. I MAY try again, but for now I am just contemplating asking for a refund. read more

Wingstop - After about half the people asked for refunds and left! - Chicken Wings Near Me - Raleigh, North Carolina

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I've had horrible experiences at this location. I ordered $75 worth of wings on 9/7. I picked up my order and returned to work. Got back to my destination and realized they forgot half of my order. Called and told them a coworker would return to pick up the rest of my order. When he got back, the order was totally wrong. we had to wait 30 mins longer than the promised time x 2 and the orders were completely wrong. This is not the first incidence with this location. If I decide to purchase form Wingstop again, I will definitely go to another location from here on. read more

Nasty food , the boneless wings were so hard and place looked like they never clean . Never goin back

customer service was awful. the girl taking our order had her airpods in and was very rude to my friends and I. the fries tasted like they were 2 days old and my friend even found hair in her fries. would not recommend going here. read more